Henann Resort Alona Beach

The bed was extremely comfortabel. The staff was very friendly.

We made a last minute booking and try to arrange a transfer from the ferry to the hotel. However, even though we sent an email to the emergency email adress, we didn't get a response until 8 hours later, referring us to yet another email adress. When we wanted to arrange a transfer for the way back they asked a way too high price for that

Rooms were clean and spacious. Swimming pools and cafes, lounges etc were plentiful with great buffets.

Genuine customer service and hospitality was lacking. I found majority of the staff only met the bare minimum as expected for an average hotel or resort, not something from a 4 or 5 star resort.