Halvat lennot Filippiineille

Plussat: "The experience was really good. I’ll be using JAL again."
Miinukset: "Keep doing a good job."

Plussat: "I like the spirit of Christmas in some of the staff."
Miinukset: "Board people by section instead of a madsive line."

Plussat: "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
Miinukset: "Communication"

Plussat: "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
Miinukset: "Money return policy"

Plussat: "The crew that checked me and those who were onboard were very helpful and cheerful."
Miinukset: "Better choices of movies on board."

Plussat: "The crew always smiles and very accomodating."
Miinukset: "The main course could have been better or improve. I wasn’t satisfied with the taste."

Miinukset: "Trip to Manila from Tokyo was delayed for 3hrs plus"

Plussat: "Great food. Excellent cleanliness"

Plussat: "Everything, the service and the food is great."
Miinukset: "Keep it up"

Plussat: "was not able to board and was checked in 4 hours in advance"

Miinukset: "Be able to select seats online within 24hours of flight for free"

Plussat: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Miinukset: "in-flight Wifi is not working"

Plussat: "Entertainment was good"
Miinukset: "PA system was used excessively."

Plussat: "Very respe tful staff."
Miinukset: "Dirty restrooms."

Miinukset: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"

Plussat: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Miinukset: "No entertainment systems."

Miinukset: "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."

Plussat: "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
Miinukset: "Not applicable"

Plussat: "The crew"
Miinukset: "Being late"

Plussat: "none"
Miinukset: "everything"

Plussat: "none"
Miinukset: "very poor communication of information"

Plussat: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."

Plussat: "Friendly and helpful"

Plussat: "Very smooth ticketing and boarding on Tokyo to Manila."
Miinukset: "In LA terminal, instead of the gate number the airport labeled my flight as “TBIT.” Not being local, I had no way of knowing it meant Tom Bradley International Terminal. I stayed near another gait that had international flights, and it turned out the gate was clear on the other side of the complex, which is obscured by construction. If I hadn’t asked one of the workers there I would have missed my flight."

Plussat: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."

Miinukset: "Cancelled flight"

Plussat: "Courteous cabin crews, must be from Japanese culture."
Miinukset: "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."

Plussat: "Courteous and professional flight attendants"
Miinukset: "Long gap between meals. At least they could have provided juice or snacks in between meals"

Plussat: "Awefull I did get to use my ticket"
Miinukset: "Japan could have helped me change my name in my reservation to match my passport"

Miinukset: "No smiling faces of flight attendants. Service was mediocre; food same"

Plussat: "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."

Plussat: "I love everything from JAL"
Miinukset: "none"

Plussat: "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
Miinukset: "My wife did not particularly like your choices of breakfast... she just did not understand the food"

Plussat: "Can use wifi with free"

Plussat: "Good service and very clean plane."
Miinukset: "After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight."

Plussat: "Nice flight, right on time."

Plussat: "Nothing at all"
Miinukset: "I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again"

Plussat: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."

Plussat: "Service was polite and efficient"
Miinukset: "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."

Plussat: "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."

Plussat: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Miinukset: "The seats were small. But then again, I think that would have been a complaint for all airplanes."

Plussat: "The most polite and attentative flight attendants and great food options."

Plussat: "JAL has excellent service. The flight attendants are very responsive and always there to help. The boarding and everything was smooth."
Miinukset: "Nothing!"

Plussat: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
Miinukset: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."

Plussat: "I like the service of the Crew (very courteous, The Movies are new and my first time to view them, and the temperature and smell of the airplane is just right. Keep it up!"
Miinukset: "None"

Plussat: "The main entree was excellent."

Plussat: "the AA flight to japan was the worst flight I've ever been on! tv sreen didn't work, space was tight, food terrible, two sets of headphones bad, I could go on but I don't even want to think about it anymore"
Miinukset: "getting off"

Plussat: "The entertainment system was grest with many movie optionstar and a large screen for viewing. The seat was very comfortable and there plenty of leg room."
Miinukset: "The plane was delayed by 45min and I had a connecting flight which I ended not missing. The food was average. I was expecting something a little more Japanese instead of chicken pasta. And I didn't have a second option."

Plussat: "fine food, the pilot handled a typhoon like a pro"

Plussat: "Crew was excellent"
Miinukset: "Better seat cushions"

Miinukset: "Better movie selection. Better organized boarding in Frankfurt"

Plussat: "everything, the crew was efficient"
Miinukset: "more African entertainment to be added on the Johannesburg route"

Plussat: "The crew is usually really good."
Miinukset: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"

Miinukset: "Raise the cabin temperature"

Plussat: "Newer Aircraft and very convenient"
Miinukset: "I dont see any thing to improve"

Plussat: "Friendly service and not a super crowded plane."
Miinukset: "In-seat entertainment was not working for me, and boarding process could be drastically improved."

Plussat: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Miinukset: "Nothing significant!"

Miinukset: "Nothing comment."

Plussat: "The crew was very helpful and courteous."
Miinukset: "The flight was delayed and I decreased my time in Singapore"

Miinukset: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."

Miinukset: "Flight way too cold"

Plussat: "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
Miinukset: "I will not buy the air ticket from cheap ticket any more."

Plussat: "Generally good Flight was operated by Silk Air"
Miinukset: "Entertainment score is not meaningful because of the short flight time."

Plussat: "Crew"
Miinukset: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"

Plussat: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"

Plussat: "Seats are big as old plane"
Miinukset: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"

Miinukset: "Excellent flight service no"

Plussat: "Five Star Singapore Service on board the aircraft."

Miinukset: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"

Plussat: "So good to get on a flight where I can fit in the seats..."

Plussat: "Very comfortable"
Miinukset: "I don’t see anything I didn’t like"

Plussat: "Clockwork prompt"
Miinukset: "Mechanical"

Plussat: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Miinukset: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."

Plussat: "Excellent service and attitude from ALL crew! Roomy premier economy!"

Miinukset: "leg space."

Plussat: "great crew service. my first time flying with singapore airlines and they delivered"

Miinukset: "Na"

Plussat: "Was very old plane but was good"
Miinukset: "Food and crew was well"

Plussat: "Excellent service. Good food. Very attentive and responsive flight crew."
Miinukset: "Space was too tight"

Plussat: "I liked there was entertainment"
Miinukset: "It was an old tired plane"

Miinukset: "one of the oldest planes i ever used"

Plussat: "Excellent"
Miinukset: "All good"

Plussat: "crew was very polite and cheerful."

Plussat: "New movies! Yes!"
Miinukset: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."

Plussat: "Staff managed to change seating due to height. Very accommodating."
Miinukset: "Entertainment console dated. Sound very crackly. Video images not sharp."

Plussat: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Miinukset: "Nothing....."

Plussat: "The friendliness of the staff, the food and overall the experience."
Miinukset: "That our bags weren't check in all the way to SEA"

Plussat: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."

Plussat: "Attendants are always nice, flight is always smooth."
Miinukset: "Nothing!"

Plussat: "Crew is remarkable"

Plussat: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Miinukset: "Wifi cost 12 bucks and hour."

Plussat: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."

Plussat: "Crew was outstanding"
Miinukset: "No sound on my entertainment system"

Plussat: "In-flight Entertainment. Orderly & on-time boarding."
Miinukset: "Food selection was limited given we were traveling Economy class."

Plussat: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Miinukset: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."

Plussat: "Everything"
Miinukset: "Cabin too hot"

Plussat: "Extremely polite flight crew"
Miinukset: "-The food was pretty bad -Not much leg room"

Plussat: "I love it"

Plussat: "Veruy efficient"
Miinukset: "None"

Plussat: "Yes the crew was amazing and food was good"
Miinukset: "Rest area could had been better"

Plussat: "Yeah everything was good flight timing was very accurate I loved their service"
Miinukset: "Hotel or a waiting area should be arranged in case of flight delay"

Plussat: "The staff was very friendly was nice trip"
Miinukset: "The food was not great"

Plussat: "Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks."

Plussat: "Attentive and friendly crew, leg room"
Miinukset: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."

Plussat: "Crew was good"
Miinukset: "Tvs don’t work. Uncomfortable seats"

Miinukset: "It was all good"

Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"

Plussat: "Everything- leg space, crew were great, relaxed atmosphere, great entertainment systems"
Miinukset: "Nothing"

Plussat: "Yes very"
Miinukset: "Nothing"

Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."

Plussat: "Much better than average meals"
Miinukset: "more cell phone charging stations at the airport"

Plussat: "Helpful,courteous and efficient"
Miinukset: "Wifi was hard to connect"

Plussat: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Miinukset: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."

Plussat: "Food and entertainment was fine."
Miinukset: "Crew was not very organized or helpful. Need more training/experience."

Plussat: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Miinukset: "Nothing"

Plussat: "Nothing"

Miinukset: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."

Plussat: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Miinukset: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"

Plussat: "Staff was excellent"

Plussat: "all nice"
Miinukset: "nothing but avoid bread"

Plussat: "I loved the service. All of the attendants were really nice and helpful."
Miinukset: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."

Plussat: "Service and food"

Plussat: "QR528 landed in Chennai at 01.50 hrs IST on time was out of plane in 10 mins and then the endless wait for my baggage after immigration check, being a Indian citizen no issues but was able to collect my baggage at 3.02 hrs Doha - Chn flying time 3.50hrs, baggage collection 50 mins, its bizzare & absurd"

Plussat: "Overall services"
Miinukset: "Checking in was very lengthy and boring. More check in counters could ease the situation."

Plussat: "Seat was comfortable entertainment was nice food was excellent"
Miinukset: "Nothing"

Plussat: "Love the service, love the crew!"

Miinukset: "Everything, the food and movies are old, beside all that the flight late and my connection left and no one apologist for that!!!"

Plussat: "Seat features. Extensive beverage and food menus. Great IFE system"
Miinukset: "Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive"

Plussat: "Very comfortable flight and crew"
Miinukset: "The plain was very old."

Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."

Plussat: "I am taking Qatar on all international travels when possible."

Miinukset: "Some crews are not accommodating."

Miinukset: "The boarding process was strange, with one guy directing several different zones to stand in line, people not cooperating and just overrall not very organized."

Plussat: "good service, good food"
Miinukset: "staff could be more cheerful towards travellers"

Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."

Miinukset: "Dely to time"

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "Friendly staff not delayed excellent safe travel"

Miinukset: "Boarding this flight consisted of minimal organization on the crews behalf, the Gate's security machines were off, people scattered everywhere with not enough seats to fit everyone. When entering the gate (with security machines turned off keeping in mind everyone has already passed general airport security and is only trying to enter the gate. Staff would direct passengers towards an attempt at creating a boarding queue. Once passing the gate doors and walking towards the queue directed by staff, it seemed to be a normal occurance to have another staff memeber shout at you and redirect you another way. Getting scolded by gate employees and requested to remove all electronics turn them on and being requested to remove most clothing items at the gate while everyone is watching with security machines off while only selecting a few passengers seems to be a regular occurnace in Doha & with Qatar Airways. People standing all around, no queues were initiated by staff, instead staff would push through passengers to get to the front instead of propretly annoucing the boarding through an intercom. No matter how loud staff was screaming their sounds were drowned out by the passengers which turned boarding a full translatlantic flight into a chaotic scene. Once on the flight I noticed the headphones provided were broken, I politely requested a new pair...from 3 different employees...which took over 20 mins to replaced. Qatar Airways prides itself on quality unfortunately as an economy passenger I have yet to experience any of that other than when it comes to good on flight entertainment."

Plussat: "food and courtesy of the staff"
Miinukset: "nothing"

Plussat: "Crew"

Plussat: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Miinukset: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."

Plussat: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."

Plussat: "I enjoyed the staff"
Miinukset: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."

Miinukset: "My overhead light didn't work, my tray was broken, my headset was faulty (they replaced it on my 3rd request, my luggage didn't appear on the carousel for 1 hour and 50 minutes."

Miinukset: "pizzaafan@yahoo.com"

Plussat: "Comfortable and easy"
Miinukset: "Departs in early morning"

Miinukset: "There was no water in the flight's restrooms"

Plussat: "Great flights. Lots of room in economy, which is needed for a 14 hour flight. Also excellent personal entertainment system in the seat. This was my first flight on Qatar airlines. I will definitely book on Qatar again."

Plussat: "good service, nice staff, confort ok"
Miinukset: "food can always be improve but overall ok"

Plussat: "Yes Crew were indeed amazing!"

Plussat: "Could not take flight and could not get refunded"
Miinukset: "Refund money"

Miinukset: "One really bad movie."

Plussat: "I liked the comfort of my location and seat"
Miinukset: "No wifi on a over 14 hour flight is ridiculous in this day and age. They didn't have wifi on both my flights. I would think twice before flying an airline so far without wifi."

Plussat: "Crew were friendly and premium economy seats were spacious and comfortable"
Miinukset: "Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders."

Plussat: "Friendly crew. Nice plane."
Miinukset: "Can’t think of any complaints."

Miinukset: "terrible food - poor entertainment system with very mited choice - flight delayed as always"

Plussat: "The crew was hard working, food was ok"
Miinukset: "Line up for boarding as well as storaging of our carry-on could have been managed better"

Plussat: "All gud"
Miinukset: "Extra things like toothpaste etc must have been provided to all"

Plussat: "seats that i selected was change when we enter the boarding gate without informing us"

Plussat: "same as previous answer"
Miinukset: "same as previous answer"

Plussat: "Comfortable enough on board. Good service."
Miinukset: "Late out and inbound. Dirty Airbus plane outside. Needs a good scrub!"

Plussat: "Awesome everything from the food to there people was first-rate."

Plussat: "On time ..."
Miinukset: "Seats were too small! No personal hygiene kit available in long flight .... bathroom faucet was not clean. Some stewards and stewardess were not helpful but some are. I asked for help but one stewardess did not respond but one did help and was helpful. Ground crew were courteous and helpful."

Plussat: "The headline says it all!"

Miinukset: "Couldnt get the lazy flight attendants to bring me a drink. I asked twice for a Coke Zero."

Plussat: "Staff very professional"
Miinukset: "Touch screen not working, no entertainment on entire flight"

Plussat: "Upgraded seats"
Miinukset: "Same Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."

Plussat: "same"
Miinukset: "same"

Miinukset: "I d have liked if they had served refreshments/drinks immediately after boarding. Although I had dinner, the flight is like 1AM so a light snack would be appreciated. toilet cleanliness was an issue...the toilets were out of toilet paper."

Plussat: "Upgraded to business"

Plussat: "Not much, quick though"
Miinukset: "Plane is old, seats are terrible, hard awkward, strange seatbelt clunk of foam plastic, food was horrible, never saw the crew, it was hot, needed water has to go track it down, it was an overnight flight so not all the crews fault"

Plussat: "I love the food, service and comfort I want make sure to fly with Cathay Pacific in my future flights. It’s all excellent! And I will probably recommend it to my family and friends."

Miinukset: "the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers"

Miinukset: "The rush at lay over to get to the next plane. No time even for just a cigarette, before the long flight to NYC."

Plussat: "Nothing"
Miinukset: "Everything"

Plussat: "On time."

Plussat: "N/A"
Miinukset: "Gate staff was not patient and friendly. No advanced notification before flight cancellation. Poor communication after flight cancellation. No instructions for remediation for flight cancellation only tell customer to get checked in luggage bag and go home. No initiative to handle the incident. We waited for 2 hours at the counter for explanation and information for re-arrangement for the flight. Really disappointed with this flight."

Plussat: "Boarding was orderly and efficient, the polar opposite of the mad rush that can sometimes happen when cabin crew don't take charge of the boarding order. Crew were courteous and multilingual. Leg room felt a bit better than average for an international flight. Food was very tasty. The inflight entertainment selection and screen quality was excellent."
Miinukset: "They managed to run out of the Western breakfast option (which I did not want anyway, but many British tourists had to make do with yoghurt and fruit due to unfamiliarity with congee). The entertainment system is controlled by touchscreen only. An elegant solution that is simple to keep clean, but you get tired of holding your arm up at eye level."

Plussat: "Kind staff, decent food"
Miinukset: "Ridiculous baggage policy! Only 30 kg total baggage allowance when ALL OTHER AIRLINES ALLOW AT LEAST 40KG, AND MOST ALLOW 46KG! WHY IS CATHAY SO STINGY?!"

Plussat: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
Miinukset: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."

Plussat: "One of the better airlines for a reason, great overall"

Miinukset: "Poor leg room, very tough for a tall guy"

Miinukset: "Row seat is tight"

Plussat: "Being executive platinum has its perks even when not flying AA but a one world partner early boarding and an attentive flight attendants."

Plussat: "Short trip"
Miinukset: "No leg room"

Plussat: "Smooth, delay-free travel from take-off to (smooth) landing on the tarmac! The pilot has some skill to make it like a gliding landing without bumps!"
Miinukset: "Cathay Pacific does not participate in TSA PreCheck."

Plussat: "Quick flight"
Miinukset: "Do not allow families with children to board first My entertainment system did not work"

Plussat: "Helpful crew"
Miinukset: "Cramped seating. Very little leg room"

Miinukset: "Omelette with chicken stil bland."

Plussat: "The food and service"

Plussat: "Everything was good"
Miinukset: "Food. Need veggies"

Miinukset: "Hurried and chaotic boarding. The only downside to an otherwise great experience."

Plussat: "The service and quality are absolutely OK, the airline is awesome!"

Miinukset: "Really uncomfortable seats"

Plussat: "The hard product of seats and plane was really nice. Flying the new A359, very comfortable. Lower cabin pressure felt really nice on the skin. Lie flat beds were a treat, and a massive entertainment system."
Miinukset: "The food was average. Had some chicken on pasta on the way over, chicken was dry and without sauce. My wife fainted on the flight and the flight attendant wasn't the most reassuring. Also her foot rest broke and they blamed her weight which was mean."

Plussat: "I liked the smothered flight and the management of time that the crew implemented"
Miinukset: "The food was almost not edible . I would feel guilty feeding it to my dog"

Plussat: "Terrific first class and business club in Hong Kong. Great flight crew. Everything else also excellent. Keep up the excellent work."

Miinukset: "Lost bags. Stranded in Sri Lanka in sweatsuit worn on freezing plane. Cathay has no agent in airport to speak with...must communicate through local airport personnel, who have no information, nor authority to help. Cathay wouldn't track down bag or deliver in readonable amount of time, so we had to go back next day at midnight when nxt plane arrived + hope bags were on it. We were shocked as crew was so organized getting us (people) to connecting flight in Hong Kong. Woman met us at gate and personally led us to connection gate. Only a few gates down in same terminal. In case you're curious: not that we expect Michelin star dining, but the food is dismal. Some of the worst airline food ever. It's like pure sodium + tastes very much like the aluminum can it surely came out of."

Plussat: "crew was good seating was horrible"
Miinukset: "Too tight seat AND food service was terrible (ONE PERSON SERVING LOT OF PESSENGER)"

Miinukset: "Outstanding airline either to IST or beyond!"

Plussat: "Everything"

Plussat: "EVERYTHING they served"
Miinukset: "Strong, recycled perfume from flight attendants on business classy"

Plussat: "Every thing normal and in time"
Miinukset: "Food was everage"

Miinukset: "I checked in 4 hours prior to departure. While in the international zone in Casablanca Airport my cellphone switched time-zone. As a result I arrived "punctual" at the gate exactly 1 h too late, the flight left without me. Neither Turkish Airlines nor Royal Air Maroc (operating this flight) attempted to contact me via my cell phone. Disappointing."

Miinukset: "Delay in Turkey- made trip long - I understand safety first - but it was a couple hours ."

Plussat: "Everything was nice"

Plussat: "Food, service and free movies and amenities was like old times."
Miinukset: "In both 10 hour trips to and from US to Turkey my seats were broken and didn’t recline, which made for an uncomfortable trip."

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "Everything went smoothly and comfortably. Enjoyed every moment"

Plussat: "Facilities are really nice"
Miinukset: "I only got one boarding pass at the check in."

Plussat: "Overall experience"

Miinukset: "overall good experience"

Plussat: "Same as the first flight. Entertainment is good, foods good, crew was nice, USB charging is great."
Miinukset: "Kinda annoyed that it was a two prong plug for the headphones. It was super hot and I couldn't rest. Not a lot of space beneath seat in front for personal items."

Plussat: "Great service. Great food. Comfortable flight both ways"

Miinukset: "the most stupid customer service representatives I've seen in both call center and point of sale"

Plussat: "Great food! Loved that you get a menu to choose from"
Miinukset: "We were not asked or given the option to choose our seats on the plane."

Plussat: "None"
Miinukset: "Flight attendants need to be friendly ."

Plussat: "Great entertainment, crew, food, and organization. This was my first flight on Turkish Airlines and I would definitely fly this airline again."
Miinukset: "Clearing security was a nightmare. So many layers and lines to stay in, and the area wasn't air conditioned. Unfortunately, a handful of the passengers got "ripe" before the 10 hour flight to Chicago. Ugh."

Plussat: "The food and beverage selection, as well as the service in business class was excellent. Initially I dreaded the long layover of 8 hours. But I found the Turkish Airlines Business Lounge. It was so spectacular that I didn't want to leave it. I found a small movie theatre equipped with leather oversized recliners and slept. I was told that the 2 story lounge is 6000 square meters."
Miinukset: "The business class seating is old and not as comfortable as the newer herring bone configurations. Privacy could be improved."

Miinukset: "Poorly behaved children in the next row and a young lady with horrific body odor."

Plussat: "The courtesy you gave all the passengers"
Miinukset: "The 14-hour trip that made it hard for comfort it wasn't your fault just a distance that I had to go"

Plussat: "Staff was extremely helpful and responsive. I like that plane is clean, and many plus, very good entertainment. I love that it is non-stop from SFO to Istanbul. Food was superb!"
Miinukset: "As usual check in and boarding is horrible with Turkish Airlines. I have used Lufthansa, British Airways, Air France, et had not trouble with them. Why is it so hard to improve this in Turkish Airlines. No charger for computer even during 13 hours flight?"

Miinukset: "Boarding was chaos. Cramped seating"

Plussat: "Fantastic airline crew, actually good food and plenty of beverages offered, really nice complimentary amenities like pillow, blanket and toiletries bag."

Plussat: "Food and good movies selection"
Miinukset: "Flight attendant actitud"

Plussat: "1) The vegan meals were outstanding. 2) The free movies helped a lot! 3) The Cherry Juice is Sooooo good!"
Miinukset: "I asked to be move from 13D (isle) to 23G (isle) They stuck me in 23E (middle) and insisted it was a middle."

Plussat: "same as above, i love that i was able to check in online and choose my seat. I love the kit (toothbrush, socks) and the quality of the pouch - super love it! Pillow and blanket as well is still the same quality as before."

Plussat: "Nothing important"

Plussat: "entertainment"

Plussat: "It's an international flight and they don't offer other food alternatives."

Plussat: "Everything worked well. Service, food, entertainment, et all."
Miinukset: "nothing was amiss."

Plussat: "Very friendly service. Ground staff and excellent cabin crew. Excellent onboard entertainment. Good quality wines and multiple selections."
Miinukset: "On Board food offerings, seats are a little tight"

Plussat: "Lemonade"

Miinukset: "Plane was old. Seat pitch too tight."

Plussat: "Food, comfort..."

Plussat: "The food and movie selection was very good."
Miinukset: "The seat I was assigned was not the seat I had originally selected. The staff was so rude to me and behaved very disrespectful to me when I would ask for help. I had the very front aisle seat and the flight attendances kept bumping into me and my fold out tv screen. And the other passengers on board were not so nice either.. there was a grown man that was maybe in his 50's and i am a 22 year old 5 feet tall and this man shoved me back into my aisle and one of the flight attendances saw and said nothing to him."

Plussat: "Nothing"
Miinukset: "Everything from good to entertainment"

Plussat: "I found the physical environment very comfortable, clean , a young dynamic crew who were very attentive and helpful"

Plussat: "Good food and movie selection. Nice pillows and comfort kit."

Miinukset: "The seat Screen did not work."

Plussat: "Everything"

Plussat: "There were great entertainment options, which is really important for such a long haul flight."
Miinukset: "They had assigned the same seat to me and somebody else, and the other person was already sitting in the seat when I got there. The only other available seat was in business class, and although the flight attendant later admitted I should have been given that business class seat, the other person successfully argued to take it. Staff are good though not as friendly as most Asian airlines."

Plussat: "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
Miinukset: "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Plussat: "Courteous staff, new planes, comfort, great entertainment system"
Miinukset: "Lights in cabin, some little things like heasphones not working"

Plussat: "Wonderful Airline , great seating , clean planes and cooperative cabin crews highly recommended.."

Plussat: "Love turkish airlines i was so suprised by the qaulity of the food and drinks. Even the free 5 star hotel for the 14 hour layover was amazing."
Miinukset: "The plane had no charging port for phones."

Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."