Hotel Ombak Sunset

After not getting what we expected from the standard bungalows we upgraded to a villa with a private pool the vast change in quality was crazy, definitely worth the price increase

the breakfast wasn't the best and the location is a long way away from anything if you want to party etc however it is very tranquil and peaceful around the area if you're just after chilling

The pool was nice the food was good but very less options for vegetarians and the service was good the location is far from the market area that is not the problem but the hotel should have shuttle or some service too and fro

The property is good but did not offer much to the visitors. The restaurant are dead and does not appeal to the travelers. The next hotel had ample of food choices and hence i could see all the guest from Ombak sunset having their meals there which enjoying the movie on big screen. The staff does not have a clue of hospitality industry. I dialed room service number and the person said i will send colleague to take order then why the extension is created when he was not interested to take order and rather he did not even inform as in how long it will take. Next day at the breakfast we went early when only 2 tables were occupied and saw hash brown was there however after 15 minutes when i went it was over. i asked the server there and he said that we do not have and its over also next day went we went it happened the same and then i lost it and urged to get one, the staff when into the kitchen and got and said that daily we keep on changing menu and this is on special request.....I was so amazed at his reply as if he has served me gold on my plate. We ask reception not to send housekeeping for cleaning however when we came back we found our room was cleaned. There is a BIG BIG lack of communication. Surprisingly there is no privacy card which can be hanged outside room.