Phi Phi Cliff Beach Resort

Loved the quieter location down the end of a quiet beach and 10 mins walk to Tonsai pier. The men who took our luggage to and from the pier were very helpful and friendly. The pool access room No. 3001(twin) and 3002(double) were in our opinion the best rooms there. We stayed in 3001 as we couldn't get a double and this corner twin room had a magnificent view with windows both sides. The view really was the best thing about this hotel, right on the beach and next to a fab restaurant called Mama's with delicious food and well priced right on the beach. The men who tried to fix the aircon and spent around 5 hours working it out were lovely and tried hard to help. The breakfast was good, nice muesli and yogurt, some fresh fruit and you could opt for fried or scrambled eggs to be cooked for your taste at breakfast.

I'm not usually one to write such a long negative review, but hope this feedback is helpful and might make a difference.One big thing that impacted our stay was the staff on the front desk not being able to understand English, but saying that they do. We had a few maintenance issues that could have been easily resolved, but communication was difficult and eventually I suggested we use google translate to communicate. I would suggest that all staff use google translate on a device to communicate with guests as you can't ask a question about anything, which is a problem when nearly all the clientele are english speaking. Ferry info, hiring kayaks, and getting help was so hard. And they weren't overly keen to help and work it out anyway. Our aircon kept cutting out during the night, so we couldn't sleep for the heat and kept turning it back on only to have it cut out again. I reported this three times before i was able to talk directly via google translate with the aircon technicians. Lack of sleep had a huge impact on our comfort and this could have been sorted much earlier. I reported our overflowing drain three times, and this was never fixed so the water from the shower was almost flooding the bathroom. I reported this on leaving, so the next guests would be ok. The lift would never close, so it kept closing and opening so we ended up using the stairs to the 3rd floor every day. I noticed that floor 4 and 5 were vacant of guests and wondered if the hotel might be conducting maintenance, which it clearly could do with. We also noticed that the hotel bookings showed it was fully booked so was deliberately not at full capacity. This was obviously a really nice hotel in it's day, and could be again. The location is superb and the rooms are massive. There's a kitchen with many empty cupboards and only a microwave and a few plates to use here. So not that useful apart from having a fridge.