Petro Palace Hotel

The room was a large size and the shower in the bathroom had good water pressure. The location is excellent.

The staff at the reception desk are slow, unfriendly, unhelpful and disinterested and made us feel like we were unwelcome. The bellhops and housekeeping staff were the exception were pleasant to deal with. The front counter staff have no idea what good customer service is. We requested a quiet room, the room we were given was on the top floor accessible by two extremely slow lifts. The room was noisy as we could hear the constant droning of ac plant/unit or something on the roof or outside. The window was no sealed and mosquitos kept coming into our room and biting us during the night. The room had no sound proofing we could hear people in the corridor as clearly as if they were inside our room. There is no security in the lift, anyone can come inside the hotel and up to the rooms. There is no liquid hand soap provided in the bathrooms and the shower leaked all over the bathroom floor unless you closed the doors a certain way. The Temperate control inside the room does not adjust so the heat of the room resulted in 6 sweaty nights sleep. In summary the location is all this hotel has going for it, it was barely a 3 star hotel (no where near a 5 star) I would advise others to consider other hotels first.