Rocco Forte Astoria Hotel

Extraordinary, luxurious with unrivaled service

Nothing

The staff is extraordinarily polite and attentive and the hotel style is absolutely outstanding. Everything is maintained very well and a lot of attention is put to the small details. The location of this hotel is probably one of the best three you can find in St. Petersburg. We received a very charming extra treatment, once it was noticed that we were visiting for a celebration. And the Cappuchino is the best I had in St. Petersburg so far.

At check in we were offered an "upgrade" to some kind of "suite". Actually, what we got was a quite normal single room accommodation, smaller than the one we booked. It was equipped with admittedly beautiful furniture and throug a window you could hash a glance to the cathedral but it felt too narrow and packed. This was not what I expect being offered a "suite" for a paid upgrade. We are travelling a lot of five stars - we came from the Taleon and moved onwards to Trezzini Palace - to give my statement some substance. Finally, we switched back to the room we booked initially, which was spacious and of the same clear lines as the whole hotel style. In general, the rooms are not too spacious related to the historic buidling constraints. Although the room we initially booked was spacious, the bathroom was very small. For these reasons I rated down "comfort" and "value for money". I did not rate down "staff" although I was quite angry about the "upselling" approach on check in but I guess thie may be related more to the fact of overtourism than to bad intention.

Amazing service. Exceptional attention to detail. Great concierge and head of guest services. Everyone went above and beyond to make our stay wonderful.

The welcoming fruit and nuts basket The location is special The stuff are kind