The Lince Azores Great Hotel

The staff at the reception was extremely rude on check-in. We arrived 20 minutes before 2:00 p.m. (the standard check-in time) and they squarely refused to check us in (not to mention to welcome us at the hotel), despite the fact that they had no other business at that moment. In general, the hotel staff is unfriendly, untrained, not particularly competent and uninterested in the hotel's guests, the management of the hotel seems to be inefficient, and the hotel facilities rundown. The breakfast was poor and low quality - there was no regular provision of goods, very limited selection, no pastries or croissants at all, horrible coffee kept in a thermo, no fresh juices, recycled fruits and bacon, a crowded breakfast room, and disordered and erratic service. The bathtubs in the bathrooms have dirty plastic curtains and lots of scale. Generally, it does not correspond to a 4 star hotel (it may have been in the past but definitely not now), and a negative advertising to an otherwise very beautiful island.