Hotel Du Vin & Bistro Poole

I liked nothing at all about this hotel!

LOOK AT MY PICTURES, they speak louder than words We were in a room called Perrier Jouet. It was not in the main hotel (the main part is brick, look at the photo of where we were, you do NOT want to be here!)but in an attached very old building it was like walking into Dickensian Britain! We were in the attic. There was peeling ripped damp wallpaper, stains on the walls, the floors were old and rotten and it was like walking on a roller coaster ride (see the table picture which shows how out of line the floors were). The lighting was awful. The windows were old wooden frames with years of built up black dirt. They had never been cleaned. In the morning the curtains were wet from the condensation. The hairdryer melted as we used it and cut off. The room in NO way was a reflection of the pictures on the hotel website. We tried to complain but there was nobody on reception when we went down. We had booked dinner in the hotel but after seeing the room opted to eat out. When we went to leave for dinner we again tried to complain but there was a queue of waiting customers, and as we were almost to late for our dinner reservation we left it. In the morning we did complain, the receptionist was very surprised as the previous guest had said nothing, but she promised the manager would call. He did not. We raised a complaint on 'Resolver' to which we had a reply from the manager and we were assured the room was let in error (which goes against what we were told by the receptionist),I have my doubts about this and believe the room was being let, we are in the process of receiving a refund but our night was ruined and money cannot replace that. The rooms in this part of the hotel are a in my opinion dangerous, they are approached over narrow hallways, up and down flights of stairs bending around corner after corner. As we were shown to our room we spoke about it being like a rabbit warren, I fear for the safety of anyone in the event of a fire.