Halvat lennot Iso-Britanniaan

Plussat: "NOTHING"
Miinukset: "WHEN i ARRIVED AT AIRPORT ON JUNE 3,2019 TRUKISH STAFF TOLD ME YOUR FLIGHT IS NOT CONFIRMED BUT MY FLIGHT WAS CONFIRMED.I AM VERY UPSET BECAUSE I AM DISABLED AND LOW VISION.I THINK THIS IS TOATLY WRONG.20 MAY I WAS SICK TRUKISH AIRLINES CANCELED MY FLIGHT BECAUST I WAS SICK."

Plussat: "I don’t like any thing take them over 5 hour to take me to the hotel"
Miinukset: "Everything I don’t like I don’t think so I will fly for free even"

Miinukset: "being treated like a drug dealer at the boarding gate #312 and having passport / boarding pass checked several times"

Plussat: "I go economy. It's the most comfortable economy I've ever experienced. Every seat was filled."
Miinukset: "I have no complaints."

Plussat: "The food and quality of the flight was incredible."

Plussat: "Nothing"
Miinukset: "The counter could not find my reservation a d they said because i booked online i had to go to another counter and then back to check in. It was pretty stressful"

Plussat: "Enhanced security screening is great."
Miinukset: "Their website reports INCORRECT departure times for their flights!!! BEWARE I travel frequently and Turkish Airlines is posting WRONG information about their flight departures, causing people (like myself) to miss their flights!!!"

Plussat: "Always excellent"

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "everything"
Miinukset: "nothing"

Plussat: "I liked the food, it was delicious. The flight was on time, the boarding was organized."
Miinukset: "There was a steaward who was not very friendly whenever I asked for something which was a right he would make faces. He even passed my row and did not serce us and I had to ask the steawrd of the other aisle who was very friendly and nice. I was very desappointed by his behaviour. It was my first time on Turkish Airlines."

Plussat: "Crew in both flights were friendly. The service boarding etc was great. Flight was very turbulent."
Miinukset: "Passenger next to me wanted water constantly. The passenger on left of me constantly wanted wine. One got very little attention while the other treated like royalty. Unfortunately the African passenger who wanted water went thirsty a lot."

Plussat: "The services was excellent."
Miinukset: "Delay around three quarter an hour."

Plussat: "Again a good solid basic service with good food well prepared and agreeably served by a pleasant staff. Thank you"
Miinukset: "Planes are a little small for a fairly long haul business service. Nice but small - so basic amenities."

Plussat: "Everything was fine on this flight."
Miinukset: "Everything was fine on this flight."

Plussat: "Comfortable and uneventful flight - just the way it should be!"

Plussat: "good food, enough leg room"

Plussat: "Liked the movies and entertainment selections."
Miinukset: "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"

Plussat: "Confort"
Miinukset: "None"

Plussat: "Great food!"
Miinukset: "The aircraft looks a little old."

Plussat: "You guys are blessed and best of all of time"
Miinukset: "I didn't hate nothing it was the best"

Plussat: "I'm still in turkey. Never flying your airline again delayed missed connecting flight."
Miinukset: "Everything it was awful. Late"

Plussat: "friendly people. good food. top notch service"

Plussat: "Very friendly and willing crew."
Miinukset: "Sound through headphones could be better. Hope to have free onboard internet one day!!"

Plussat: "not much"
Miinukset: "hostesses not so courteous"

Plussat: "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."

Plussat: "We were happy about everything on the flight. The flight crew was attentive, the food was good, and the baggage came to the pickup carousel quickly."
Miinukset: "We liked everything."

Plussat: "Crew service, food and entertainment. Will fly again with this airline and recommend it to others."
Miinukset: "The lack of space, how small the seat is. On very long flights gets very uncomfortable."

Miinukset: "Yes, everything was really good"

Plussat: "Crew was nice and courteous."
Miinukset: "I'm 2.05m tall, and had no leg room or an exit seat. These seats should be saved for these specific occassions, which made the flight uncomfortable."

Miinukset: "Noticed that you made NO announcement that you were boarding the plane whatsoever both to London and on return. NONE"

Plussat: "Add good airline to Atlanta to eu"

Plussat: "The service is very good. The plane departed on time everything was good"

Plussat: "Everything, fast boarding, good experience overall, turkish airline provides good services for very affordable price, i am pleased"
Miinukset: "Airport is huge, the walk to gate 701 was long, i thought i would never get there...i think they should arrange some kind of transportation to gates like 701"

Plussat: "Flight was on time."
Miinukset: "The food was poor. No choice and the same, cut-down beef meal I had several times before. I suggest the "cook" on board be dropped and the meals improved."

Miinukset: "both flights run late(more than 30 m) the food is really disgusting most of the crew is not nice comparing to other times i flew with Turkish or Pagasus it was very poor and disappointing"

Plussat: "Overall great airline"
Miinukset: "They no longer serve Turkish Delight which was a wonderful Turkish touch. Very disappointed. Also fresh orange juice. These small differences make it a lot of unique experience. Also the crew this trip were MIA on a 12 hr trip."

Plussat: "Excellent service, excellent food, very friendly crew"
Miinukset: "no subtitles on English language movies, which means I could not understand half of the dialogues because of the noise and poor sound quality. It would be very nice to always have English subtitles on all English-language movies."

Plussat: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Miinukset: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"

Miinukset: "First we did not Flight from Cairo to Istanbul because the trouble happened in Turkey I blame to KAYAK because they didn't followed up the situation and did not gave us any information also till now did not know if we flight or no that not good we tried to call the agent many time and they told us all thing is ok no change but when we review with Turkish airline the change the day and reserved in another AIRLINE Company Second : we had a one luggage was damaged from USA to CAIRO we did a report # CAI TK 56650 IN CAIRO AIRPORT but nothing happened and no one call us until now ,Please check and let us know what we can do Ehab Sargyous 409-719-2196"

Plussat: "We had a connecting flight in Instanbul, Turkey, and a representative met us at our arrival gate from Rome and walked us through security and to our connecting flight to LAX. I thought that was great because we would've been completely lost if we had to do it on our own. Security check in was thorough. We had to go through security screening AGAIN (already did it in Rome and had to throw away our waters purchased in the airport), and two different lines for passport check. My husband had to go through a third security line because he had a carry-on. Boarding was well organized with passengers lining up by their boarding letter - no crowding - and people sitting at the back of the plane boarded first (after 1st class). The flight itself was great. The food was delicious. The orange juice tasted freshly squeezed. They gave us a water bottle, lots of current and blockbuster movies to choose from. They provided pillows, blankets, and earphones at no extra charge. Would definitely fly again."
Miinukset: "The seats were a little tight. They woke us when it was time to eat. Not sure why they didn't just let us sleep, and then give us our food when we woke up. Not really a big deal since I wanted to stay awake on the flight home, but I may have wanted to sleep."

Plussat: "The flight out of JFK was late. I was seated way in the back. If the steward had not thought to offer me an empty seat way up in the front, I would not have made my connecting flight."
Miinukset: "my seat back did not recline."

Plussat: "The movie"
Miinukset: "Boarding in Istanbul. We did not know the gate number until one hour before departure, because there were only 3 monitors in the area that we sat in and there are so many flights, so the flight did not appear on those monitors. Only the one main monitor in in the center of the airport is large enough and there are not seats in that area."

Plussat: "The service was excellent The Pullman Hotel was an excellent choice for dissatisfied customers. The staff was friendly and understanding."
Miinukset: "Only an hour between connection so the connection was missed.Also the airline only gave a food vouchers for one restaurant. That restaurant has poor choices of items to select from ,food quality was substandard ,the choices of the items was to limited, and the people in the restaurant was rude."

Plussat: "Departure and arrival were on time. Fairly smooth flight"
Miinukset: "Boarding process was quite strange. Hand checked some travelers but not all with no explanation. Breakfast was a bit "off""

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Miinukset: "In contrast to my former experiences at different airports in Zurich, Boston and Istanbul, the check-in staff at Tabriz airport were really rude and non-cooperative. I had hard time checking in and my belongings inside my back pack was rejected due to less than 1 kilo excess weight. The behavior was unacceptable. I might reconsider taking Turkish flights from smaller airports in future, or taking it at all."

Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."

Plussat: "The overall service is excellent. Their culinary selection is superb with their only rival, in my opinion, coming from Kenya Airways."

Miinukset: "Better boarding and entertainment"

Plussat: "The aircraft was barely half full."
Miinukset: "Delay due to fog at LHR, but this is not the fault of the airline"

Plussat: "Flight departed on time. Crew were friendly and efficient"
Miinukset: "Boarding seem to be chaotic, no boarding by group or seat number."

Plussat: "-"
Miinukset: "Will never use Lufthansa again"

Plussat: "As previously stated hated having to go through security again"
Miinukset: "Chocolate"

Miinukset: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"

Plussat: "The crew was friendly. The seating was ok but dirty floors"

Plussat: "Very Organised and punctual"

Plussat: "Pilot kept us informed throughout the flight."
Miinukset: "Onboard services."

Plussat: "Everything except delay"
Miinukset: "Nil"

Plussat: "Comfortable seats"
Miinukset: "Meals and entertainment"

Plussat: "Free drinks"
Miinukset: "Plane land on time"

Plussat: "It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending ."
Miinukset: "Ground staff poor customer service"

Miinukset: "Everything"

Plussat: "Very friendly crew, great seats in economy with lots of legroom."

Plussat: "Evrything"
Miinukset: "Nothing"

Plussat: "The flight was adequate."
Miinukset: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."

Miinukset: "1hr 20 minutes late"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "great over all experiance. Don't let the other negative reviews put you off"

Plussat: "The Lufthansa app provides updates on plane status and gate number, etc."
Miinukset: "N/a"

Plussat: "All"
Miinukset: "Nothing"

Plussat: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Miinukset: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"

Plussat: "Ok"

Plussat: "I especially like the comfortable seats with plenty of legroom. The flight was on time - perfect!"

Plussat: "See above"

Plussat: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Miinukset: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."

Miinukset: "Absolutely perfect."

Plussat: "Great service. Friendly and accommodating."
Miinukset: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."

Plussat: "The staff were all super helpful and friendly! Pleasure to fly with!"

Miinukset: "4/4 flights with involuntary stop-overs were delayed, causing 4 panics and 2 missed flights. Given their proclivity for busing passengers to distant planes in Herman efforts, a 50-minute allowance for changing planes, when added to the frequent Kate departures, is just not sufficient. They should acknowledge it and sell only flights that allow for 80-90 minutes in the airports that are so woefully managed (eg, Frankfurt and Munich). It’s back to BA for me!"

Plussat: "the on time scheduled departure"
Miinukset: "the long complicated walk to terminal"

Plussat: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Miinukset: "Our flights were delayed both on the way there and back"

Plussat: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Miinukset: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"

Plussat: "Nothing!"

Plussat: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Miinukset: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"

Plussat: "Usual good service for economy class on this airline"

Miinukset: "Refusal to board as our flight was a few minutes landing"

Miinukset: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."

Plussat: "Darned site more comfortable than the first leg of the journey."
Miinukset: "Tell your passengers they need hiking boots to get from main concourse to B terminal!"

Plussat: "Staff was very friendly and caring."
Miinukset: "No entertainment and half sandwich with some cookies was the only food we got."

Miinukset: "N/A"

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "They held the gate for us as we got there about 14 minutes before departure."

Plussat: "Nothing"
Miinukset: "Delay"

Plussat: "Clean, friendly environment, friendly staff, even though a bit bossy, but that's the German way (which I am too)."
Miinukset: "Little space. and NO WIFI. This is really no longer adequate in 2017. In the US, practically all domestic flights have wifi now."

Plussat: "787 seat spacing (a UA plane, not LH)"
Miinukset: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"

Plussat: "my favorite airline"

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Miinukset: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."

Miinukset: "Boarding tool a long time and late take off"

Plussat: "Stewards dis perfect job"

Miinukset: "Everything"

Plussat: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Miinukset: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"

Plussat: "In flight crew worked hard"
Miinukset: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"

Plussat: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Miinukset: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."

Miinukset: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."

Plussat: "Good"

Plussat: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."

Plussat: "Flight time was quite good"
Miinukset: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"

Plussat: "Everything was just right."

Miinukset: "Food"

Miinukset: "My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it."

Plussat: "On time, nice breakfast"
Miinukset: "Not enough leg room, same as everyone"

Plussat: "I get Airpoints with the flight, crew were lovely."
Miinukset: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."

Plussat: "All flights were on schedule"

Plussat: "I'm so happy I did not book Austrian Airlines for the way back to Zurich."
Miinukset: "My checked in baggage did not arrive with me, the staff told me it'll arrive the same day in the evening but it did not and nobody informed me, I only found out after calling them 5 times (which 2 times they hung up on me after putting me on hold). My bag only arrived almost 35 hours after i already landed Hong Kong, without being able to tell me when exactly and made me sit and wait for them to deliver it at mid-night."

Plussat: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Miinukset: "Poor announcements"

Miinukset: "Delayed longer than the flight time"

Plussat: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Miinukset: "The food was not edible"

Miinukset: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."

Plussat: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."

Miinukset: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"

Plussat: "Short flight, no major issues."

Miinukset: "A poor choice of video/film/documentaries. Limited and uninteresting."

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "Not much"
Miinukset: "Lateness and virtually no food at lunchtime"

Plussat: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Miinukset: "I don't remember anything about the food."

Plussat: "crew"

Plussat: "Staff was nice."
Miinukset: "flight was late."

Miinukset: "Complete lack of information and abrupt staff when flight was delayed"

Plussat: "Drinks were included"
Miinukset: "No entertainment available not even to pay for. Wifi is overpriced"

Miinukset: "When I was boarding all representatives was very unfriendly and I would say they were rude."

Plussat: "Great staff, friendly and helpful."

Plussat: "Attention during waiting time and inside cabin"
Miinukset: "Nothing"

Miinukset: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."

Miinukset: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."

Plussat: "food was fine"
Miinukset: "to small seats"

Plussat: "Pleasant flight crews on all flights."
Miinukset: "Cramped seating in coach."

Plussat: "It would be nice to see AUA learning from other airlines on how to board a plain. To date it is chaotic, unorganized, messy and unnecessarily unfriendly. Interestingly enough it compares well to the non-existing system for lining up at Skilifts in Austria: Use force to squeeze everybody around you or cheat your way in sidewise. Not exactly my cup of tea."

Miinukset: "Predictably, why I was expected to meet the tight schedule between planes squeezed by the 1st flight leaving one hour later than planned, my checked-in baggage apparently wasn't. So for me 35 minutes was more than enough to go through yet another passport checkpoint, security checkpoint, run like a headless chicken then travel by bus to the plane; for AU it wasn't enough to transfer my bag to the connecting flight."

Plussat: "Service was spectacular. The United crew was awesome."

Plussat: "Everything seemed all right"

Plussat: "The plane was comfortable and the crew was very nice."
Miinukset: "The boarding in Budapest was not efficient. The gate was not announced until it was almost time to board. Hurry-up for me who arrived at the airport in plenty of time to avoid rushing. But I indeed had to rush because of the late gate posting."

Plussat: "The meal and drink service was quite good. The stewards/stewardesses were very attentive and kind."
Miinukset: "There is not enough leg room. There is even less room if the person in front of one's seat has the seat reclined. The seats barely recline at all, so sleep is impossible. Sleep would be possible if there were enough room to rest one's head on the tray in front of the seat. This is impossible if the person in front of one's seat has reclined his or her seat. Thus, sleep is totally impossible on this aircraft. The sinks in the bathrooms also need to be deeper and need to drain more quickly."

Miinukset: "Seats in economy class were crammed with next to no leg room"

Plussat: "The only positive aspect about this experience was the crew on board the plane. They were pleasant and efficient."
Miinukset: "The true cost of this ticket was extremely poorly communicated. The baggage policy was not clear when I purchased my ticket, and I was charged an additional 30 Euros upon boarding to check a bag that met the carry-on size requirements (I had looked this up ahead of time), but because it was in addition to my purse (which fit under the seat), I was forced to pay to check it. Had I been aware that this ticket only permitted a purse-sized carry-on when purchasing the ticket, I would have selected a different ticket/carrier entirely. What was even more confusing was that I had flown on a similar ticket from London to Vienna, and didn't have any issue bringing a carry-on and a purse, so of course I was surprised when they told me I had to pay an additional 30Euro for the same two bags! When I tried to explain this to the agent, she argued with me and was very unhelpful. Overall, a very negative experience on Austrian Air. I will not be returning."

Plussat: "Exiting the aircraft."
Miinukset: "United did not honour the seat assignment that Airfare.com gave me so I sat in a middle seat. But the entire seating plan on United is so bad it should be a violation of the anti torture convention."

Plussat: "It was cheap and easy to book"
Miinukset: "Not being able to check in online, was not able to reserve seat. Even at luggage check in the flight attendants did not allow me to reserve a seat."

Miinukset: "Bigger seats the new ones are way to narrow"

Plussat: "Great atmosphere, crew was excellent!"
Miinukset: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Plussat: "Confort and kindness"
Miinukset: "It was too cold"

Miinukset: "All of the less than good, obvious!"

Plussat: "The crew were excellent and seats were comfy."
Miinukset: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Plussat: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Plussat: "Very friendly crew and on time with no problems."

Plussat: "No delay and nice staff"

Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Plussat: "Seat was good"
Miinukset: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"

Miinukset: "There was no wifi on flight"

Plussat: "Nothing!"
Miinukset: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Plussat: "Overall KLM experience is good"
Miinukset: "Food quality was mediocre for a business class flight."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Miinukset: "Need more leg room!!! Larger meals needed."

Miinukset: "Larger meals."

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"

Plussat: "The crew!!"

Plussat: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."

Plussat: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Miinukset: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Plussat: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"

Plussat: "The service"
Miinukset: "The seats"

Plussat: "Staff very pleasant"
Miinukset: "Evening snack was not the greatest breakfast was pretty food"

Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Plussat: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Miinukset: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Plussat: "Norhing"
Miinukset: "They have mabaged to lost my luggage"

Plussat: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Miinukset: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Plussat: "Short flight with good communication."
Miinukset: "Nil to complain."

Plussat: "The food service was good and the flight attendants were friendly."
Miinukset: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Plussat: "The staff was extremely pleasant. Food was good!"
Miinukset: "Have no complaints"

Miinukset: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Miinukset: "At some point the luggage was lost. here."

Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Miinukset: "Service from airline host Poorly maintained plane Bad food Old entertainment"

Plussat: "Thankful for coffee being served without charge. Not all airlines do that."

Plussat: "Very little if any."
Miinukset: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Miinukset: "As above"

Plussat: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Miinukset: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."

Plussat: "Flight was efficient enough and staff were friendly."
Miinukset: "It was delayed quite a bit and more on-time updates would have been appeciated."

Plussat: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Miinukset: "Nothing. This is filler text to meet the min. characters."

Plussat: "Loads of leg room"
Miinukset: "Loved everything"

Plussat: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Miinukset: "Quite bummed the plane didn't have wifi / USB"

Plussat: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Miinukset: "55 minute delay was not welcome."

Plussat: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Professional crew"
Miinukset: "I think for the price I paid for the flight there should at least be a free snack to go with the free drink."

Miinukset: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."

Plussat: "See previous note about lost bag."
Miinukset: "See previous note about lost bag."

Plussat: "Excellent and professional crew members"
Miinukset: "Nothing, the flight was smooth, most enjoyable"

Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"

Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"

Miinukset: "The food offering"

Plussat: "The crew was amazing but delays upto 2 hrs"
Miinukset: "Nothing as not in control"

Miinukset: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."

Miinukset: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."

Miinukset: "Seats were horrible, tiny , cramped"

Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."

Plussat: "Aisle seat"
Miinukset: "Nothing was complimentary"

Plussat: "Easy boarding. Friendly staff"
Miinukset: "N/A"

Miinukset: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"

Plussat: "This is obviously a very well-run airline. Boarding was efficient, the crew were warm and professional, and the overall feel of the aircraft was very Scandinavian-cool. I was most impressed with the meal service. We were served twice on our 9 hour flight, and both meals were hot, healthy, and the best I’ve had during a flight. The passenger in front of us was having a hard time with her sinuses, and the flight attendant (whose name I wish we had gotten) was very attentive and concerned for the comfort and well-being of the passenger. She insisted on doing anything she could to alleviate the woman’s difficulty. It is clear that the crew care about the passengers’ experience."
Miinukset: "We were unable to sleep at all during our overnight flight and landed pretty exhausted. Our seats were comfortable (complete with a moldable headrest to keep your head from bobbing around) but we felt too upright to fall asleep. The passenger in front of us reclined, but we were concerned about reclining into the already tight space of the passenger behind us. So we weren’t able to sleep, despite trying to get comfortable/somewhat horizontal. It seemed to be a mixed bag of asleep and awake passengers on the flight, so some people were unaffected by this issue."

Plussat: "On time, easy boarding"
Miinukset: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"

Plussat: "Pleasant crew"
Miinukset: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."

Miinukset: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."

Plussat: "Crew were excellent, had a row to myself, luggage turned up quickly"
Miinukset: "No landing cards given!"

Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."

Plussat: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Miinukset: "There were no problems"

Miinukset: "Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight."

Miinukset: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"

Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"

Miinukset: "We paid over $75 for each piece of checked luggage. We could have saved 40% by pre-purchase but were not warned when purchasing our flights for almost the same price as the cost of the luggage."

Plussat: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Miinukset: "Flight arrived on time."

Plussat: "Landing was very smooth"
Miinukset: "No staff at the gate until fifteen minutes after start of boarding. Flight was delayed, but gate staff were not forthcoming with details."

Miinukset: "This flight did not occur due to delays."

Plussat: "Once again the atmosphere was terrific. The cleanliness of the plane was good. The staff was awesome."

Plussat: "I had a row to myself because I was a 1st class ticket holder but they didn't actually have 1st class seating."
Miinukset: "Smaller than average seat size."

Plussat: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."

Plussat: "The food was very good surprisingly"
Miinukset: "Again the seats are too tight and they should not be allowed to recline"

Miinukset: "Out of all the staff on board they did not give me and a few others those blue customs form, so we made a huge line and when we got to the agent he told us we had to go all the way around fill one out and then come back. The attendants new that those were necessary why so many yet not one made sure we got them lousy service. I wish we got a crew that wasnt so insecure and cared more about providing a good service instead of caring so much over their appearance. I rather have good efficient staff what they look like doesnt matter to me."

Plussat: "Checked in easily with the line moving quickly. Boarding was efficient for a full flight. Left on time and arrived early. Luggage beat me to the carousel. Please give Air Canada lessons!"

Miinukset: "Staff was not properly trained in flight protocols."

Plussat: "Did not use their services much but the stewards seemed nice."
Miinukset: "Flight was delayed, no entertainment, not many food options for people with certain dietary requirements."

Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."

Plussat: "Clean and good food."
Miinukset: "It was a fine flight. Nothing to worry about. I liked it."

Plussat: "Short flight, friendly crew."

Plussat: "Price"
Miinukset: "Crew not friendly. One was very rude"

Plussat: "Comfy and good movies!"

Miinukset: "Not even one bag was included!! And to add a bag is extremely expensive!!! Paid five hundred dkk for one bag!!! Terrible service as well!!!"

Plussat: "Easy embarkation, helpful staff."
Miinukset: "Shock to discover that suitcases were not included in price of tickets purchased online. We had to pay the equivalent of $100 (australian) per case. My seat was extremely u comfortable as the cusihion was misshapen. The male passengers seated behind us were drinking alcohol and became loud and garrulous, making the trip most uncomfortable and unpleasant."

Plussat: "Flight was Ok"
Miinukset: "Left till last to board flight. Case taken from me. Asked continually when I wld be taken as I am 83 and recovering from major operation. Told 45 minutes before flight but was taken 10 minutes ahead. Rush has left me very upset."

Miinukset: "I asked for water and was given half a cup, when I requested they fill the cup they said if I wanted more I had to buy it. In addition, when we left the plane everyone pushed their way off instead of following the order of the rows."

Miinukset: "Disorganization and unpreparedness."

Plussat: "Flight was fine, cr"