Solanas Punta del Este Spa & Resort

The park is beautiful, the garden area are very well maintained, crystal beach is really good, there are plenty of activities for children.

The house felt cold even more than outside during the day. The floor in the barbacoa was very damaged with risk to fall down. The tap was completely broken. One night we were having dinner in the barbacoa and the irrigation system started to work and the place was below the water, the guy of the reception talked to me that was not possible to stop the system,we had to move inside the house immediately. We had two bathroom but we couldn't use both showers at the same time, the pressure of the water is not enough to reach the upper level.

There was no breakfast but we had an apartment with a kitchen.

The fotos of what we thought we were reserving was very different to what we got. We paid for a single large apartment with 2 bedrooms to house 2 adults and 3 kids. What we got was two pokey apartments connected with a door. Very poor behavior.

The private beach is awesome, I think a little expensive usd 10 and nothing else included (kayaks, floating boards).

For first time visitors, there should be more explanation on the facilities of the hotel. Breakfast is not included, help desk should advise for it so we could have brought our food. When we first reached our room (with no company at all), we found that our key card didn't work, so we had to ask an employee to open the door with her own key but the air conditioning was not working because of lack of electricity, then we had to wait some minutes more (it was 38°C temperature) and then we walked to the reception to ask for 2 new cards. In my special requests online I asked for an extra bed or crib for my 5 year old son and it took 7 hours to arrive (it finally arrived at 23pm).