Extended Stay America - Richmond - W. Broad Street - Glenside - North

Close to highway

The staff had no idea what a roll away bed or cot is. The staff did not know how to check a guest out in the morning. I had to sign a waiver that said I would pay $250 if I smoked on the hotel premises. Yet people were smoking pot right outside the door.

It was not mentioned on your website that cats are allowed. I'm extremely allergic. Lots of other issues at the ohotel but 255 characters is to short. I did write directly at the hotel.

Location was Ok coming off of the highway and a decent middle point to where we were traveling. I also appreciated that a room was help for us after we called to say that we would be arriving later that we originally anticipated. I also appreciated that they called in the AM to remind me of when check-out was.

What I didn't like was the fact that check-in took so long for one. The attendant while she was taking care of us stopped what she was doing to speak to someone else and help them. Mind you this was 1 am and I had two very tired kids in the vehicle that I needed to get to bed. She put my demographics in wrong and when I brought it to her attention she acted like she didn't care. We were finally given a key to the room but no instructions as to where to get to our room, when breakfast was, reminder of when check-out was, pool hours, etc. When we got to the room it smelled musty, lacked proper cleaning, but most importantly it had no sheets for the pull out bed. Again delayed getting kids to bed as we had to walk down to the front desk, waited 10 mins. at least for attendant to return to the desk, and then seemed like we annoyed her when we asked for sheets, pillow cases, pillows, and a blanket for the pull out. Mind you that in my reservation I indicated 4 people would be staying in the room, so this should of been ready and in the room for our arrival. There was no silverware, etc. in the room. I have stayed at many other places such as this with suites/kitchens and all of the amenities were already provided in the room. The bathroom was not clean enough. The housekeeper should be getting all the edges/corners of the bathroom and tub didn't look like it was scrubbed. The main bed was so hard and very uncomfortable and the pull-out was just as uncomfortable but most are. The biggest problem with the pull-out besides not having the sheets was the fact it was so stained and yellow and needs to be replaced. Lastly, the carpet was stained in front of the couch. Would of been nice to maintain and spot clean the rug where other people have spilled something. Honestly, I would never stay at this location ever again mainly because of the lack of friendliness, helpfulness, and preparedness of the facility.