Richmond hotellia

Plussat: Jefferson staff was excellent, very friendly and helpful!

Plussat: Staff was accommodating, put the flower in the room I asked for. Upgraded us to a better room after checking in, was attentive with needs for ice and deliveries

Miinukset: Pool wasn't open, it was easy to get lost and enter the construction areas of the hotel. We couldn't get into teatime which was frustrating

Plussat: Love the charm of its period decor.

Miinukset: N/A

Plussat: We wanted to stay in downtown Richmond but the other hotels were very expensive. The hostel was perfect with a spacious room to ourselves and a private bathroom. The breakfast in the morning was simple and very clean.

Miinukset: The walls were a bit thin, you could hear every conversation in the hallway and every door that closed in the hall.

Plussat: Really comfortable. Good staff. Great shower.

Miinukset: It’s not totally their fault, but parking was a bare.

Plussat: Super modern place. Great common area. The place is out of this world for the price. The gentleman at the front counter was super easy to get along with and he was able to strike a conversation with everyone. They have a pool table and a pretty good size kitchen. The location is fantastic for the price, I don't think you will find something better.

Miinukset: With any hostel, people are gonna be walking in and out.

Plussat: Super friendly staff really dedicated to their jobm and providing good info on the city and where to go what to see Excellent communal room with pool, PC, books, game, comfy chesterfield sofa, the building represents a very nice / interesting industrial building reconversion,with a 'home' atmosphere, Excellent daily activities proposed to guests (Iike free diner 1/week), Fully equiped kithcen will all needed appliances, Hyper clean (room, shower, toilet, kitchen, communal area... staff do pay a lot of attention to hygiene good security measure for acessing the room, locker with good size free parking at night + free 2 hours day time, good localization in town (very central) and in a quite and safe area (no street noise)

Miinukset: the big negative point are 1/ the noisy metallic bunk bed, each time someone move in his bed it make awfull noise that wake up other poeple. HI should definitively consider changing the bumk bed, metalic bed is perfect for hygiene, but it also exist metalic bunk bed that o not make noise (I experienced this in other hostel in USA). so it is possible to offer comfort and hygiene. HI is quite expensive for dorms so at the minimum they could ensure the essential for an hostel: that bed are silent and confortable 2/the dorm room walls are so thin, that every single noise comming from the toilet will be ear jsut like the toilet would be next your bed. !! HI should consider invest in sound proofing wall of toilettes to ensure intimacy and the quality of sleep of guests

Plussat: Very comfortable and clean

Plussat: Amenities.

Miinukset: N/A

Plussat: The hotel was beautiful.

Miinukset: The elevator desperately needs updating.

Plussat: Everything!

Miinukset: That I had to leave!

Plussat: This hotel is the best I've ever stayed at. The rooms are modern, clean and beds are so comfortable. It looks historical, and different than other hotels. Most important is cleanliness. The food is amazing. The best burger I've ever had. Staff is so n

Plussat: Great place. We needed something off 95. Excellent everything including the pub restaurant that had the best burger I've had in years.

Plussat: Location was great - very peaceful and quiet

Miinukset: Felt dated. Needs freshening up

Plussat: the hotel and room were clean. the location is quiet and off the main road, but close enough to pick up things that you need. check in was super easy and they granted me an early check in.

Miinukset: Nothing

Plussat: The view is absolutely amazing. Very safe area ,spacious rooms, great pool area to relax, great customer service,beds are the most comfortable I've ever been in for a hotel. Super clean!

Miinukset: No microwave in rooms.

Plussat: Location. Price. Room. Breakfast Brunch. Bed.

Miinukset: Food service ended at 11 on Friday. Bar closed 12a. We got to the bar at 1108 and asked if there was any food to buy. They offered desert. A worker then proceed to throw away trays of salads/ other items from the buffet. A waste that we would had bought.

Plussat: One of the best hotels I've ever stayed in. Looks like an old mansion but has modern rooms. The grounds are beautiful. Great value. Workout room and machines were excellent. Food was surprisingly reasonable and happy hour and meal special was great.

Plussat: Large suite with fully equipped kitchen.

Miinukset: They need an awning at front door for inclement weather. Breakfast was minimal to disappointing. Better to bring your own.

Plussat: Location of the hotel

Miinukset: N/A

Plussat: Bed bug sheet over the mattress, the type of soap in the shower and a list of things to do and things they have on the bulletin board

Miinukset: The drain would not away up

Plussat: everything

Miinukset: bathroom could have been cleaner.

Plussat: Coffee station in the lobby

Miinukset: Firmer pillow

Plussat: The room was very spacious.

Miinukset: The shower pressure was horrible. The water was barely coming out the shower head.

Plussat: Clean, quiet, courteous efficient service. Wouldn't hesitate to stay here again.

Plussat: I have stayed with this chain before but I can honestly say that this hotel was the best I have stayed in. The staff, the location, everything. The room was immaculate. I was on the top floor and it was so quiet it was as if I was the only one here! When I come back to Richmond I will definitely stay here!

Plussat: Cleanliness and interior decor.

Miinukset: Loved it all, TV was confusing and didnt allow me to watch an TV in the morning which was upsetting.

Plussat: Have stayed here several times and always have a positive experience. Received member upgrade each time. The suites are spacious and comfortable. Rates are among the best in the Richmond area.

Miinukset: The bed was not comfortable

Plussat: Clean, friendly, extras in room, quiet

Miinukset: Halls are dreary

Plussat: Everything is great.i never left the hotel and was very happy the entire time.

Miinukset: Only thing missing were the luxury robes. I like to sit around and pretend that i am VERY wealthy

Plussat: Beautiful hotel, excellent service! Highly recommend and we will be back

Plussat: The shower was amazing. Water stayed warm for both showers.

Miinukset: The location is confusing, parking lot is difficult to find at night. Parking spots were taken by restaurant patrons. Mattress was horrible. Staff was hard to understand. wifi didn't work.The whole experience was bad. won't ever return. Waste of money.

Plussat: The faciitly was very nice and clean staff was great.

Miinukset: I feel like this facility was very nice but could benefit from ventilation in the bathroom and a fan in the room.

Plussat: great location

Miinukset: Everything was great with the property

Plussat: I liked that it had restaurant in there and that it was close to lots of places

Miinukset: No

Plussat: Location and cleanliness.

Miinukset: I liked everything.

Plussat: The second floor where they pets stayed was very clean and the shower was amazing.

Plussat: Nothing

Miinukset: I checked in, saw the room, laughed, and left. Reception would not return money. Fought the charge with credit card company. Stay away.

Plussat: We came for our anniversary and the staff went above and beyond to ensure a great stay!

Miinukset: Nothing.

Plussat: Prestigious Feel

Miinukset: No free breakfast. No microwave in room

Plussat: Location

Miinukset: The bed was terrible. Didn't sleep much.

Plussat: Staff went above and beyond to please guests! We loved the common areas. The place sparkled and it even smelled great!! Room was very very clean, and we are quite particular about cleanliness in hotels. Beds were SO amazingly comfortable!! We stayed only one night, for daughter's sports competition, wish it could have been longer. Also, breakfast was excellent, with a variety of hot and cold items, fulfilling and they had something for everyone, and it's free!! Loved this hotel -- we will be back!!

Miinukset: The only tiny thing we noticed was that the pool towels weren't stocked for the amount of guests with young people staying in the hotel on this particular weekend. Wish it had a hot tub!! Not much else to complain about, which is rare for us picky folks. This is a terrific property, well maintained, beautiful grounds, clean and friendly!!

Plussat: Rooms was very clean & big! Breakfast included is always a bonus. Would stay again. Checked in on a Friday evening. The man at the front desk was very helpful with ideas for dinner. I find it refreshing because some of my travels have a restaurant in the hotel & the only place they suggest is in the hotel. This hotel does not have a restaurant but breakfast was very yummy!

Miinukset: The book in the room had a list of restaurants you could go to. However, there was no addresses or what type of restaurant it was. I like to try local places & not go to chain restaurants that I can find everywhere.

Plussat: The whole hotel was very clean, everything was pristine. Every employee was helpful and kind, making the stay welcoming and comforting. The breakfast in the morning was great with more than enough options. There isn't too much to say, in all honesty. This is a great hotel that offers a superb experience. I recommend this for all.

Plussat: Everything was smooth and perfect !

Plussat: The staff was really great, the lobby is clean. The breakfast was perfect and well stocked. Really good shower pressue! I would return

Miinukset: The room was dark, small window for such a large room.

Plussat: The hotel staff were professional, helpful and polite. The general appearance of the hotel was of a good standard being clean and well maintained. I would recommend this hotel.

Miinukset: I had no issues with any aspects of this hotel.

Plussat: It was very spacious

Miinukset: Breakfast could of been better

Plussat: Great 24 hour customer service, good breakfast.

Miinukset: The pool wasn't maintained as well as it could've been. We had to request towels each time and for the filter to be turned on. Also, our housekeeper didn't clean our room thoroughly. She would leave a lot of trash we couldn't fit into their tiny trash bins instead of disposing of it. She also seemed to do the bare minimum with each cleaning and didn't replace items we used as is customary.

Plussat: They did NOT have an indoor pool. They were extremely apologetic and very accommodating with EVERYTHING. They said the information on our third party booking site was incorrect. VERY disappointing since that is why we chose this place but- not their fault.

Miinukset: That booking.com had the indoor pool wrong :(

Plussat: Bed was comfortable. Clean and stylish

Miinukset: Strange loud noise in am (pipes?). Too much light came in under door. No place to put suitcase.

Plussat: Large rooms, with spacious high ceilings and an amenable decor. An excellent rooftop bar, if a little crowded and lacking much seating. Excellent food and friendly staff.

Miinukset: One minor complaint was the very weak water pressure. Considering the age of the hotel and the cost I had expected a better shower.

Plussat: Hotel staff is awesome. Hotel is modern chic meets historic charm.

Plussat: I love staying at Botique Hotels. And Quirk 'met the bill' for a special experience. I know this is crazy, but I loved the decor in the rooms: area rugs, hard wood floors, big windows, neat and tidy bathrooms. Clean and fresh!

Miinukset: The parking was expensive for 1 nite. Its the price ones pays for staying in city center. But there was valet parking.

Plussat: Rooming, high ceilings. Clean.

Miinukset: wifi not working. Heating was noisy. Coffee not good. Floor noise from upstairs.

Plussat: The rooftop bar was great for a view over the city. The staff were helpful and attentive, particularly when you're moving luggage in and out. The front desk was helpful in getting my boarding tickets printed as they don't have a business center. Having a stocked fridge in the room was nice.

Miinukset: Breakfast seemed overpriced and it was difficult to get the meal right - the first day was a very undercooked poached egg, too much bacon and not enough toast; second day was better (less bacon - more toast). Lots of material in the room on "Pink is the new Green" asking guests to reuse the towels, turn off the lights, put this card on the bed if you want it newly made, etc. So, I dutifully turn off the lights and every time i returned after the room had been made up, all the lights were on. I put the card on the bed to have new linens and they didn't change anything. More training on what they're actually doing 'greenwise' seems necessary for their staff. Of the four meals I ate in-house, on the last day, a new 'Service Charge' was added - when I asked what it was for, they said it was to cover the gratuity. Since I wasn't a party of six, which is when a forced gratuity is generally added, I didn't see why they were adding charges to the bill. I removed it and they honored that but it was annoying that they'd done it in the first place. I also couldn't understand the need to pad the bill for their service when they'd tried to deliver two of my dishes to the wrong table before they got to me.

Plussat: Very chic, huge apartment sized room, fully modernized bathroom.

Miinukset: Don't order an omelette.

Plussat: Awesome lobby

Miinukset: Insanely loud room, mediocre creaky bed, iffy neighborhood, no luggage rack, not a 4 star bathroom by any stretch, actually children's art on the walls - not attractive or indicative of a 4 star space, curtains don't close all the way. Basically, look elsewhere for 300+ a night because this isn't a 4 star experience

Miinukset: Shower control orientation. Takes forever for temp to change Dining.. not super attentive Food.. ehh.

Plussat: Loved this place!

Plussat: Great staff Very cool hotel. Awesome rooms. Favorite hotel when staying in Richmond.

Miinukset: Check in time was very late (4pm).

Plussat: Very clean accommodations and wonderful staff!

Miinukset: Great hotel

Miinukset: Event Saturday night . No parking for hotel guests when returned to Hotel at 9:30pm.

Plussat: It is next to a small lake with a walking trail.

Plussat: Nothing.

Miinukset: The shower leaked bad. The only thing “fancy” was coffee stirrers. For $200 a night, the “vip lounge” breakfast should be free. Oh wait, the break fast was lame. Also, the lounge is on the 7th floor, so if you are on the 6th floor, you have to insert your room key card into the elevator to gain access, but by the time the key card works and you push “7”, the elevator goes all the way down to the first floor to get people. Don’t stay here. A $90 Comfort Inn is WAY better. Actually, sleeping in your car is better. My stay was a total of 4 hours, and I was disgusted at the quality.

Plussat: Our room (432) had flooded presumably from the AC unit. Walker (checked us in & responded to our 1st front desk call) was not the nicest guy. He seemed to be in a bad mood from check in on... Matthew the manager who then came on was incredibly helpful! you were full due to Parents weekend and the only alternative room was a handicapped one and a step down category wise. We took it as the water had gotten worse in the carpet and were comped the 1st night. Matthew handles the situation so well even though we were disappointed in the room we ultimately ended up in. We are Bonvoy members and have stayed at your property several times a year since 2011.

Miinukset: Some of the staff were less than accommodating.

Plussat: the Staff was very helpful

Miinukset: The bed was so uncomfortable and the sheets were not comfy

Plussat: Design and layout were modern

Miinukset: The pillows suck

Plussat: I’ve stayed here before and enjoyed it immensely! The hotel is decorated with a modern flair. The rooms are clean, the beds, comfortable, the bathroom is big. The bar and restaurant are good And often times populated with a lot of patrons ( but not an overwhelming amount). That said unfortunately I will have to contemplate staying here again. I learned that they are pet friendly but do not have pet friendly designated rooms/floors like other hotels so for someone like me with allergies to cats and dogs, I run the risk of being placed in a room that a pet might’ve been in previously. The staff was really good at giving me a room higher up which was less likely to have had in it a pet and I worked. If not I ran the risk of showing up to my van with red swollen eyes or worse missing it all together. The staff here by the way is lovely!

Plussat: Every thing.

Miinukset: Every thing was just great!

Plussat: The security features that have have key for the elevator to get to your room makes you feel safer

Plussat: Breakfast was great

Plussat: Loved the location to dining and shopping

Miinukset: Nothing

Plussat: Location

Miinukset: Was not anywhere as nice as the other Hyatt's that I have stayed at!!

Plussat: I have to say that the breakfast was very good, especially the eggs and the selection of egg toast one day and pancakes the next day. Overall the hotel was probably the best we have stayed in quite awhile.

Miinukset: I understand that the hotel is located in a town center with shops etc, but I would have liked more reserved parking places for the hotel and a large breakfast area, especially for Saturday morning.

Plussat: I like the area which was a plus because of the mall which was amazing. The food was really good and my room was always clean.

Miinukset: N/A

Plussat: The location was convenient to local shops and restaurants.

Miinukset: It was a little difficult to find at night.

Plussat: Great breakfast and staff was great as well.

Plussat: This place is wonderful! They not only have a beautiful set up, they also made sure my 2 rooms were side by side for my bridal party!

Miinukset: The showers in one of the rooms didn’t ha e a door and there weren’t enough towels (even after asking for additional towels

Plussat: I lived the ambiance, friendly staff, and overall facilities

Miinukset: N/a

Plussat: The bed was soft!!!

Plussat: The breakfast was phenomenal. The staff was very friendly. The hotel itself like the lobby and exercise room are very nice. Excellent location with it being part of the Town Center shopping.

Miinukset: The rooms themselves are a little tired and seem like they need some updating or sprucing up. Our only other complaint is that our room never got cleaned the day after our first night there.

Plussat: Fresh and clean appearance when entering the lobby.

Miinukset: Poor service and knowledge of clerks at desk during check in. Double charged, one week later still no credit. Keys did not work. After three reprogramming attempts he still did not work and we were told they were sending maintenance up to test the keys. We stood in the hallway for 30 minutes with our bags, late for show, for the maintenance tech to come up and say that the key walk thi keys did not work. After three reprogramming attempts he still did not work and we were told they were sending maintenance up to test the keys. We stood in the hallway for 30 minutes with our bags, for the maintenance tech to come up and say that the battery in the key pad was dead. Ended up being sent to another room.

Plussat: Unbelievable location! This will now be a vacation destination in itself for us!

Miinukset: Absolutely nothing!

Plussat: The breakfast was great

Miinukset: N/A

Plussat: Great staff and service

Plussat: The facility (decor, modernity, amenities) overall was satisfactory.

Miinukset: My room was not clean. The trash cans contained empty beer bottles and other trash in them. The refrigerator was stained with spilled liquids. There was a used washcloth in the bathroom and the toilet had feces on the inside of the bowl. The plastic liner in the ice bucket had water ( melted ice) in it. The associate at the reception desk did not show any concern that I was dissatisfied with my stay and no compensation was offered.

Plussat: Air conditioning

Miinukset: Water pressure so low couldn't shower. Pretty sure breakfast eggs were from powder. Lightening in bathroom not so good. Hair dryer was near the bed and not in bathroom.

Miinukset: The room was cold even though the heat was turned up.

Plussat: The room was updated and the breakfast great. There was a perfect variety of foods to choose from. Sonething for everyone.

Miinukset: I'm not sure if the employee at the check-in counter had a long day, but her attitude wasn't very positive. She seemed inconvenience and she wasn't friendly at all. I asked a few questions and received 1 word answers.The gentleman at the counter was nice.

Plussat: Everything

Miinukset: Everything was perfect

Plussat: The staff was very pleasant and helpful, despite the challenges posed by the on-going gutting of the hotel interior.

Miinukset: The renovations being done at the hotel were severely downplayed in the hotel description when the booking was made, and did not accurately represent the current state of the hotel (nor did the pictures of the hotel which were presented on the website).

Plussat: Breakfast was wonderful.

Miinukset: I pulled the sheets back to get in bed and there was what appeared to be make-up all on the sheets in addition to pubic hair. I called the front desk and someone came to my room and handed me sheets and walked away. What? I had to change my own sheets at an Embassy. There was children also sprinting around outside for hours. In the morning we found out that a child climbed the interior balconies from the 7th floor to the 2nd floor. I felt like I was staying at a Super 8. It was embarrassing to me because I also bought a room for my parents who were traveling with us. The night before I had explained all the perks of staying at an Embassy to my parents. Well, I spoke too soon. Upon checking out I asked to speak with a manager and explained my experience and the manager was "you had to change your own sheets?" I told her yes. She was like what can I do for you? What did she want me to say? Make it right. You are the manager. You are responsible for your guest's experience at your establishment. You have been appointed manager for a reason, do not ask me what you can do for me, just make it right.

Plussat: Very nice interiors and decor for an older hotel, but needs a little TLC here and there as noticed by some chipping in places in the room. But otherwise, it was very clean. The breakfast buffet is awesome, and leaves nothing to be desired.

Miinukset: The mattresses were definitely not that great compared with other places we stayed at (which were generally also less expensive). And the pull out sofa is borderline. Not recommended for more than one night. Our booking also promised a room with a balcony, but when I mentioned this at reception the next morning, it was casually glossed over. Expected a little more for the type of accommodation this aspires to be. Overall, these are minor details, and this place is more than fine if you're looking to spend a night.

Plussat: Nothing

Miinukset: Throughout the night constant running up and down the hall. Noisy rooms. Staff was unable to solve the situation.

Plussat: Staff

Miinukset: Ongoing, loud renovation work, even in off hours.

Plussat: Clean and the layout was easy to navigate

Miinukset: Like everything

Plussat: Nothing!

Miinukset: Staff

Plussat: Food

Miinukset: Small thing but no plug socket near to a mirror

Plussat: How clean it was and how friendly the staff were

Miinukset: Didn’t like the fact there was no parking, no breakfast, no pool. The parking situation was not what I was used to at a hotel. Not the best spot to be putting a hotel

Plussat: Clean, comfortable, pleasant.

Miinukset: No lotion.

Plussat: Staff very friendly

Miinukset: Breakfast expensive

Plussat: The hotel was very clean and hospitable although we couldn’t check in until 5:00 after two attempts

Miinukset: Not being able to check in when we should have. However, the manager and staff made it up by offering 2 mornings of free BFast, only used one.

Miinukset: Very limited closet space & machine noise of some kind during the nitefrom above

Plussat: Very pleasant place to stay, with ver friendly staff, close to downtown and nice restaurants.

Plussat: Proximity to downtown and the historic vibe.

Miinukset: There is nothing the hotel could have done, but there were loud muscle cars displaying their ridiculousness until about 2am. If you want a quieter room recommend asking for an interior room.

Plussat: Did not eat breakfast at hotel. The location was very good.

Miinukset: Parking fee was way too high.

Plussat: Nice location in downtown Richmond with easy access off Rt 95. Room was comfortable and clean.

Plussat: customer service was superb, everyone very friendly and welcoming. Manager was great.

Miinukset: dirty rooms- that had not been cleaned in a while, old pieces of food from previous room occupiers were left in the room some in hidden places some in plain view. pieces of hair on the desk, sticky fluid on table.

Plussat: Room was clean and spacious

Miinukset: When we arrived to check the room was not ready and they could not tell us how long it would be. They said they had a medical emergency and were short handed and were booked so they were running behind. This was not acceptable. After waiting a half hour, a manager came over and moved us out of this hotel and into the adjoining Marriott Residence. They did comp us two drinks a piece from the bar and reduced our rate by $60. We were on a very tight schedule however we were able to change our reservations and everything worked out but it was very stressful at the time.

Plussat: The room was very clean and modern. It looks newly remodeled. Even the bathroom was very clean. I would definitely stay again.

Miinukset: The only thing I didn't like was the cost of valet parking. I'm from New York and I can find overnight parking there for less.

Plussat: The staff were friendly and accommodating.

Miinukset: I did not like that the website advertised parking for a lower price than what I paid. The website did not state that parking would be $21. Was disappointed with this extra expense.

Plussat: Friendly staff. Clean & comfortable room. Temperature control.

Miinukset: Confusing light switches. What switch turns on & off which light.

Plussat: Clean, quiet, comfortable

Miinukset: Parking

Plussat: Friendly, patient and accommodating staff. Spacious rooms with amenities.

Miinukset: Homeless people begging around the property., no hotel shuttle, few parking options

Plussat: Loved the location and the style of the hotel (very modern with pops of color). The room was beautiful and had everything we could ask for. The location is the best in Richmond.

Miinukset: Our room was only surface clean when we arrived. There were dishes in the dishwasher that were still dirty, and the dishes in the cabinet didn't look too clean either. The floor felt like it hadn't been vacuumed since the previous residents' stay, and there was a suspicious stain on the comforter. The sheets, bathroom, and kitchen surfaces did appear to be clean.

Plussat: Very clean and well put together

Miinukset: Found a baby cockroach

Plussat: The room was huge with a fully equipped kitchen and great modern bathroom. The bed was good even though the pillows gave me a hard time. Staff was superfriendly and hotel made an overall clean and new impression. Location is good with fast access to trainstation, re-creative trails, sights and dining. There were many guests with dogs so I assume that the animal policy of the hotel is very liberal.

Miinukset: Breakfast choices were limited.

Plussat: Rooms were very modern and spacious. Really comfortable beds. The bathroom was especially nice and clean. Well-equipped kitchen. Silent room. Very nice and helpful staff.

Miinukset: Breakfast was a bit poor and I missed vegetables.

Plussat: Breakfast

Miinukset: We had to wait past our check-in time of 4pm to get our room. Then we were given a room with a urine soaked mattress - not offered an upgrade and had to wait a few hours until a similar room was available. We were not given anything for our inconveniences.

Plussat: Majority of the staff was very friendly and helpful

Miinukset: Only one incident with the breakfast service person. Rudely announced I had missed the coffee and if I wanted more I needed to go to the Bistro and purchase even though she had just moved it to the kitchen seconds before.

Plussat: I lived in Richmond for two decades but had never been to this hotel. It's super nice. Very clean; upscale. Rooms were very nice with great views of the city. My favorite was the bathroom and shower. Pool and hot tub are also top notch. Great location!

Miinukset: Everything was perfect. I'd stay here again, no question. It was higher-class than most other hotels I've stayed in before.

Plussat: The location relative to VCU hospital is great. The hotel is very well put together. No complaints.

Plussat: Bed was really comfortable. ALL the staff was attentive and helpful. View of James river lovely. Parking convenient and good price for city

Plussat: Staff was friendly, hotel was very clean.

Miinukset: The water pressure was not the best. The shower had to shower heads. One of the heads pretty much just trickled our, and the other head barely even spayed a quarter of the way across the full length of the shower.

Miinukset: Hidden/undisclosed fees...The staff did not disclose the daily fee for incidentals and it was not disclosed in the booking.com price. Also it takes too long for the incidental deposit to be refunded 3-10 business days according to them. The hotel reported that it was refunded but my bank has no record of it.

Plussat: Delta Hotels Downtown Richmond is beautifully designed, the staff is extremely friendly and helpful. No wonder so many weddings and other functions are held there.

Miinukset: Although my stay last year was superb, this year I did encounter a problem; however, an employee made that problem go away, and in a very diplomatic manner. She made the difference for me, and I will choose The Delta again next year.

Plussat: it was clean, the attendants was very professional.

Miinukset: should have given more direction to the event I was attending

Plussat: From the older receptionist, who was helpful and extremely pleasant and kind, to the lovely young Harry Potter fan waiter, Zachary I believe , everyone was happy and hepful. We had a great room with a great view. Brilliant

Miinukset: Nithing

Plussat: Location.

Miinukset: You have to pay daily for parking even if you're staying in the hotel.....

Plussat: Clean, nice! Several staff members- exceptional. Others not. Valets let you park your car-even suggested it. We didn't mind, but, it was unusual to be asked if you wanted to park your own car. Good coffee-nice greeters at desk.

Miinukset: Shuttle limit was 2 miles. Carey Town-a big tourist area-was 2.6 miles. Dropped .6 miles away in sketchy area. Great shuttle driver-just following rules. Silly rules when this place is a big attraction.

Plussat: Location

Miinukset: Bathroom floors were not cleaned

Plussat: Anything I needed was so easy and was taken care of effectively and immediately

Miinukset: I got incorrectly gendered when I went to check out

Plussat: The location and garden

Miinukset: Parking

Plussat: Breakfast was not provided but the neighbor hood restaurants were excellent

Miinukset: breakfast also on street parking - which we always found

Plussat: No breakfast

Plussat: Room was nice, quite, convenient

Miinukset: Parking was an issue

Plussat: The location was perfect for visiting Downtown Richmond. It was a very walkable area: close to the State Capitol and good restaurants. The hotel's furnishings were lovely. The staff were very helpful and friendly.

Miinukset: Parking can be expensive if you aren't able to find a spot on the street. Fortunately we found a parking space on the street and walked everywhere until it was time to leave. It would have been nice to have a free breakfast but not a deal breaker.

Plussat: The room size and decor

Miinukset: Nothing

Plussat: Good on property - inexpensive

Miinukset: Price

Plussat: Loved the history and ambience

Miinukset: The room above our room was so loud, making it hard to sleep and it was just them walking around I think. The floor/ceiling was just too thin I think. The hotel has so much potential, just needs updating and a good designer

Plussat: Location was very good.

Miinukset: No one at desk when we checked in. Not very helpful in providing information about tourist tours. Didn't answer phone when we called for a shuttle. Facility was not as nice as appeared in photos.

Plussat: The front desk staff and others working there were extremely nice and helpful.

Miinukset: No airport shuttle. The ad promised a shuttle but it only travels within 2 miles of the hotel. no restaurant or bar. Apparently coming soon. my hotel room wall had a very large crack with wallpaper hanging off it. The room was not properly vacuumed.

Miinukset: The shuttle driver was an incredible local historian and that alone was Worth it. It is an old Historic property with lots of character and charm. Staff was very accommodating.

Miinukset: Manager don’t know how to treat their customers after all they are in hospitality business. Manager needs more training to deal with customers and hospitality.

Plussat: The Valet was fast and the coffee bar service was fast.

Miinukset: The cleaning staff was extremely lazy. They never cleaned my room. Was in Richmond for work and had an extremely long day only to come back and find my place as a mess. Towels wet and still on the floor, bed unmade and room smelled musty with paper thin walls that you could hear neighbors having conversations. I called the front desk and they couldn’t clean the room because no cleaning staff was available. Said i could come down myself for fresh towels. I should have booked the Marriot or and AirB&B. I will never recommend this property to anyone. Ok

Plussat: Everything except parking

Miinukset: Valet parking only. No self parking

Plussat: Very clean. Even under black light. Super friendly staff. Loved the theme and decor.

Miinukset: We were in Richmond for two nights and our room was not serviced during our stay. We had extra towels and toilet paper but, it would have been nice to have our bed made.

Plussat: Clean and quiet. Rooftop bar is pretty

Miinukset: Housekeeping missed the room and had to be called back

Miinukset: Short sheeted beds.

Plussat: I love The Graduate hotels, and have stayed at this one multiple times. This time I got an upgraded room that was great -- large, had a couch and a view of downtown in the corner. The staff is always great -- very helpful. Getting my car out of valet is easy, and I like all the options for food and drink inside the hotel. It was easy to get extra blankets, I used

Miinukset: It was all good. I wish there was more within walking distance but it's still a great location.

Plussat: Location and character

Miinukset: Room not business friendly (desk, chair,lightning)

Plussat: Convenient, secure,good location

Miinukset: Opt for king bed more seating area

Plussat: Character. Different than most hotels

Plussat: The food at the cafe in the lobby was excellent. The staff was great.

Miinukset: There was no place to unpack so my clothes were in a constant state of disorganization. The "closet" to hang things was at waist height so anything longer than a shirt just puddled on the floor and got wrinkled, no counter space in bathroom for toiletries. I did not feel like I got what I paid for.

Plussat: Soaps and bedroom

Miinukset: Our bathroom 1204 is in bad shape. Needs paint. Air was super loud. No hot water in sink. Took 10min for shower to heat up

Plussat: Very comfortable beds. Excellent food and friendly staff.

Miinukset: Only paid valet parking and 2 hour parking on the street.