Richmond hotellia

Plussat: It's sheer elegance.

Plussat: We were welcomed at every turn , from Valet Parking to employee who put our bags away to employee who convinced me to try The Biscuit--a GREAT idea😄

Miinukset: I had only one night to stay😂

Miinukset: We have stayed here before. The room was way below par compared to our past visits.

Plussat: The decor is spectacular. Even beats the Old Cataract in Aswan, Egypt where Wnson Churchill had a suite. It was my favorite hotel until Jefferson. Pool is so nice and warm with a touch of salt.

Miinukset: Nothing it was fabulous

Plussat: The lobby areas are absolutely beautiful! The rooms are elegant and reminiscent of the time when the hotel was built, but with all the luxuries of today!

Miinukset: Really, no, I love everything about this hotel!

Plussat: Jefferson staff was excellent, very friendly and helpful!

Plussat: Friendly staff, very comfortable, great blankets ( a deal breaker for my spouse) Overall, I was extremely pleased.

Miinukset: I was expecting a jacuzzi tub. Disappointed when I didn't find one.

Plussat: Room was very upscale with nice amenities.

Miinukset: Currently being renovated, so there was scaffolding in the main lobby area. The pool was also closed, which was one of the reasons I chose this location over others.

Plussat: The staff and the quality of the hotel. Everything was first class. The room was beautiful and the staff was very helpful.

Miinukset: No. This was a first class experience in every way.

Plussat: History and elegance; room size was wonderful; bathroom was amazing with a TV in the mirror; absolutely 5 stars

Plussat: Restaurant food was excellent!

Plussat: The updated rooms are beautifully designed and furnished. We also enjoyed the Lemaire restaurant which is onsite. One of the best meals I've had the pleasure of enjoying...and I am a picky foodie! Hotel employees were 1st class... very friendly.

Plussat: Since being hit on head there is nothing I like about being there

Miinukset: Pieces of air con ducting falling, I was only lucky it didn't cut my face or head but still nursing a lump and headache

Plussat: The staff were friendly and nice. they made me feel like I was at home. the room was clean. I like the fact that we were able to make our own breakfast.

Miinukset: I loved everything. to me there was nothing really to change.

Plussat: We wanted to stay in downtown Richmond but the other hotels were very expensive. The hostel was perfect with a spacious room to ourselves and a private bathroom. The breakfast in the morning was simple and very clean.

Miinukset: The walls were a bit thin, you could hear every conversation in the hallway and every door that closed in the hall.

Plussat: I liked that the staff was friendly and the concept of food sharing and the decor in the lounge area

Miinukset: Didn’t like the set up.. room super small to many rules

Plussat: Really comfortable. Good staff. Great shower.

Miinukset: It’s not totally their fault, but parking was a bare.

Plussat: Breakfast was good. Self serve, self prepare cereal, eggs, toast, yogurt,... Desk staff was friendly and well informed about the area. Relatively large and comfortable bunks with phone chargers build in. Pleanty of bathrooms. Generally no waiting in the mornings Occasional dinner mixers to help people get to know each other Good clothes washer and dryer arrangement. Free Good and inexpensive restaurants nearby

Miinukset: No problems

Miinukset: You have to bring down your own linens when you check out. No problem there but what grossed me out was they don’t wash the comforters or mattress covers but make you leave them in the room.

Plussat: The staff was amazing! Being able to do my laundry.

Miinukset: Need to have an elevator to be able to transport bags from lobby to the rooms. Need an ice machine for the customers.

Miinukset: squalling babies at night, old building, utilitarian, no comforts, dirty panties hanging on bush outside our window

Plussat: The price and cleanliness.

Miinukset: No parking,

Plussat: Everyone was amazing, from the front desk staff to the bartenders to the spa ladies! The fact there was a shuttle was a complete surprise and Gabriel was fantastic and efficient! Kathy in the spa was my surprise massage and facial from my boyfriend and she was fantastic; seriously what I needed after the past few weeks. We can’t wait to stay at another Hilton location because if they’re like this one, they’ve earned repeat business from us!

Miinukset: Nothing! There was no way to not love this property!!

Plussat: The Hospitality

Miinukset: The hotel was very comfortable

Plussat: Fast check in, great price, everyone so friendly even maintenance guys were pretty hilarious

Miinukset: I couldn't stay longer.

Plussat: The faciitly was very nice and clean staff was great.

Miinukset: I feel like this facility was very nice but could benefit from ventilation in the bathroom and a fan in the room.

Plussat: great location

Miinukset: Everything was great with the property

Plussat: Great location to shopping but at distance enough to not have the huge crowds when wanting to wind down.

Plussat: Everything exceeded my expectations starting with the front desk concierge being so open and friendly. Then the breakfast is actually tasty and priced just right for the amount of food offered. We even tried some of the desserts... that caramel cookie and decadent chocolate cake is AMAZING!!!! I appreciate the complimentary water readily available and the microwave for use is helpful. The bed is super comfy and the room was big enough for two. I didn’t hear a lot of outside noise in the hallways and the cleaning staff were courteous and respected our privacy when prompted. I didn't have the time or the extra cash to try the spa but trust me the next time we return I will indulge in some self care.

Miinukset: The only issue ***and mind you this is me splitting hairs*** is that the Starbucks inside the lobby is not full service. So they can’t accept your Starbucks Rewards app for payment. No worries because there are two close in the area (within 1-3 miles) if you’d rather not spend the cash.

Plussat: Service excellent

Miinukset: Bathrooms a little dated, bath run a little dirty for our 2 year old to take a bath and sit down in

Plussat: We enjoyed the breakfast buffet. The staff were very attentive and the food was excellent. The hotel staff (Front desk & Housekeeping were friendly.

Miinukset: The bathroom would become very steamy after taking a shower, there was no way to control the humidity. Other rooms I have stayed in did not experience that problem.

Plussat: Traveling with 3 sons and families with 5 grandchildren to attend family wedding activities - all enjoyed their stay! Initial confusion with breakfast inclusion with Hilton gold status but, breakfast was good. Staff was very friendly and appreciated gratis champagne and chocolates. (Unfortunately, left behind!) Upgrade of room was fantastic! Maggie was extremely helpful during reservations and check-in.

Plussat: Prestigious Feel

Miinukset: No free breakfast. No microwave in room

Plussat: Location

Miinukset: The bed was terrible. Didn't sleep much.

Plussat: Location, price, cleanliness... Everything was excellent!

Miinukset: The location was perfect. I was offered a free upgrade at check in. The staff was very friendly, professional and courteous. I had an excellent stay!

Plussat: Clean, spacious Perfect for working/extended stay

Miinukset: I was there for weekend away with my husband. Wasn’t as luxurious as I wanted for that type stay.

Plussat: Bed bug sheet over the mattress, the type of soap in the shower and a list of things to do and things they have on the bulletin board

Miinukset: The drain would not away up

Plussat: Nice staff, great rooms, nice snack area.

Miinukset: Have pet availability.

Plussat: location and price were excellent

Miinukset: Usually I go for a place with breakfast, but that isn't really the fault of the property that they didn't provide it. And I knew they didn't when I booked, so that was on me.

Plussat: Bed was comfortable. Desk clerk very accommodating.

Miinukset: Dirty bathroom floor. Poor satellite for television.

Plussat: The room was very spacious.

Miinukset: The shower pressure was horrible. The water was barely coming out the shower head.

Plussat: Very clean updated rooms

Miinukset: Nothing

Plussat: We loved the room layout, the staff was very friendly to guests and accommodating. We really lived how they provide washers and dryers for guests, that was awesome!!!

Miinukset: The cable was very slow.

Plussat: Hotel is in a great location Just a few minutes from dining or shopping.

Plussat: Great stay

Plussat: Beautifully done, huge room, felt more like an apartment, very comfortable.

Miinukset: Hair all over bathroom floor, it obviously was not swept or cleaned.

Plussat: Beautiful grounds. Rooms were top notch, but some of the outer buildings needed cleaning, pool is aging. The back parking for hotel guests was not very well lit at night.

Plussat: This hotel is the best I've ever stayed at. The rooms are modern, clean and beds are so comfortable. It looks historical, and different than other hotels. Most important is cleanliness. The food is amazing. The best burger I've ever had. Staff is so n

Plussat: Absolutely wonderful hotel. It is such a charming place to stay.

Plussat: Love the campus setting, the grounds are absolutely beautiful including the three buildings and staff could not be any friendlier.

Miinukset: N/a

Plussat: Staff went above and beyond. Food very good .

Miinukset: The refrigerator on our room did not work. We were upgraded to another much nicer room but refrigerator not cold and we were told they were all like that. The staff put our items in office refrigerator. Staff also competed us dinner. Thank you Kelley!

Plussat: Facilities, the grounds, Staff - you couldn't get nicer/ friendlier very helpful.

Miinukset: I have no issues to report here....

Plussat: Liked the beauty of the grounds and the availability of coffee.

Miinukset: The drive up to the building in the dark was a bit confusing. Could have had better signage and lighting.

Plussat: Clean. Beautiful. Felt like a Virginia plantation. We had an issue with service at Happy Hour and the manager swiftly took care of it. Made it right, and offered us a chocolate lava cake, since chocolate makes everything better. Cute and appreciated. We didn't have time to use the pool. It looked very ADA accessible with the ramp and lifts. Happy Hour was a nice bonus.

Miinukset: I requested an ADA room on the reservation form and was given the furthest possible room from the lobby. 255. It was a long walk from parking and it was NOT an ADA room. It was roomy and had a vertical grab bar at the head end of the tub, so we were OK.

Plussat: The view is absolutely amazing. Very safe area ,spacious rooms, great pool area to relax, great customer service,beds are the most comfortable I've ever been in for a hotel. Super clean!

Miinukset: No microwave in rooms.

Plussat: We did not dine at the hotel. The facility appears to be fairly new and rooms are modern.

Miinukset: The only complaint we had at all was the fact that we were on the side of the hotel that there was a lot of loud highway noise. We could hear it when we napped upon arrival and during the night it was very loud, enough to interrupt sleep. My suggestion would be that if the hotel is not full, they need to keep their guests in their quietest areas for guests full satisfaction. I did complain about the noise at the desk this morning. Overall, great and we would stay again.

Plussat: Very good breakfast and excellent service

Miinukset: we were given a basement room so it was a bit stark, also because there were no pictures on the walls. the bar, which is the only restaurant open in the evening, was very shabby and we could not have a meal on the patio outside because it was reserved for a private event.

Plussat: One of the best hotels I've ever stayed in. Looks like an old mansion but has modern rooms. The grounds are beautiful. Great value. Workout room and machines were excellent. Food was surprisingly reasonable and happy hour and meal special was great.

Miinukset: The rooftop king suite did not meet my expectations. I got a deal for the room but would have been disappointed if I paid regular price. I was not aware others would have access to our patio. People were right outside our room, sitting in front of our patio doors, until midnight. We had to keep the curtains closed for privacy. Not the romantic night we planned for our 10th anniversary.

Miinukset: Check in time is rather late

Plussat: Nice decor

Miinukset: A little pricey, but seems worth it..

Plussat: Location and rooftop view

Plussat: located where the brdal party asked me to stay for a wedding, mostly clean, bathroom was spotless

Miinukset: No tub, no drawers to unpack suitcase, dust bunnies and a used condom under the bed, dusty windows and limited clothes hanging space in the amour/closet

Plussat: Awesome lobby

Miinukset: Insanely loud room, mediocre creaky bed, iffy neighborhood, no luggage rack, not a 4 star bathroom by any stretch, actually children's art on the walls - not attractive or indicative of a 4 star space, curtains don't close all the way. Basically, look elsewhere for 300+ a night because this isn't a 4 star experience

Plussat: The staff was excellent..from the reception to the valet to the restuarant..everyone was exceptionally kind and helpful.

Miinukset: Sparce room, and the coffee creamer in the room was expired.

Plussat: Learning about the history of the building, the art work, and the location is great.

Miinukset: Our luggage didn't make it, so we had few toiletries. Someone was going to bring us toothpaste but that never happened. We did survive! :)

Plussat: This hotel is cute, it definitely has its own unique look in the lobby and bar.

Miinukset: This hotel is rated highly for its cleanliness, and not only did we have visible track marks from various messes on our floor, but we came back to a still-dirty room at the end of the night with a small card on the bed that said if we would like our sheets changed, we need to specifically request it. Of course, by that point it was too late. Furthermore, the greeting staff is inexperienced and mediocre at best. After I called ahead to make sure I could check in at any time, I still received a call from the hotel at 11:30 Pm asking where I was and whether I would be “unable to make” my reservation. I have never heard of a hotel doing that, particularly not one that charges ahead. Furthermore, I had been under the impression that I would be in a suite-like double room, as I booked a room labeled “boutique double room, sleeps 4 adults and 4 children.” This room was a twin. I called down thinking there had been some mistake, and the hotel staff explained that that was a new advertising technique because they just changed companies. I have no idea what that means. Also, one of the elevators was broken my second morning there. This added to my general feeling that the hotel was s**t parading as gold behind a bunch of hipster decorations.

Miinukset: Check in time was very late (4pm).

Plussat: The room was size was nice. The valet was really helpful and nice. Dog friendly but no doggy amenities. No treats or biscuits for the pups.

Miinukset: More like icky! When we first arrived we realized we were not in a great area. The staff told us our room would be ready in an hour we sat for 2 hours waiting. When I went up to the desk they would walk away instead of telling us what was wrong. Drunk disoriented people screaming through the night. The rooms are dirty and way to expensive for no amenities and location.

Plussat: Room was very clean , comfortable and updated. Cocktail from bar was delicious and reasonably priced. Rooftop bar an added bonus in downtown . Loved the history of the building and the hotels desire to incorporate that history into the hotel. I had a long day moving my son into an apartment and got to hotel just as room service was ending . The chef from the kitchen was kind enough though to accommodate a weary , hungry traveler and send something up for me. I travel all over the world and have stayed at many luxury hotels and resorts , The Quirk Hotel is a total gem and I wouldn’t be surprised to someday see it listed with Condé Nast Traveler!

Plussat: The property was located close to the freeway but no noise was detected. The room was clean and the bathroom was modern and the shower water temperature was excellent.

Miinukset: I have no complaints.

Plussat: I had left a photo of my deceased parents in the room I shared with my brother and sister, and a lady working the front desk took the time to call me and see if I wanted it. I did so she arranged to mail it to me. I was in Richmond to put my father’s urn next to my mother’s at Hollywood Cemetery in the mausoleum so the photo meant a lot to me.

Miinukset: Parking wasn’t the best because of construction going on around the hotel.

Plussat: Rooms was very clean & big! Breakfast included is always a bonus. Would stay again. Checked in on a Friday evening. The man at the front desk was very helpful with ideas for dinner. I find it refreshing because some of my travels have a restaurant in the hotel & the only place they suggest is in the hotel. This hotel does not have a restaurant but breakfast was very yummy!

Miinukset: The book in the room had a list of restaurants you could go to. However, there was no addresses or what type of restaurant it was. I like to try local places & not go to chain restaurants that I can find everywhere.

Plussat: Everything was smooth and perfect !

Plussat: Thursday breakfast had custom made omelettes. Popcorn popper was a nice touch. Cookies and fruit were great. Coffee available in rooms and lobby. Welcoming staff and room services. Overall very nice stay.

Miinukset: Parking is under construction. I'm sure the conditions will be better when completed

Plussat: It was clean.

Miinukset: There was construction going on so very noisy and the gentleman at the desk was very rude.

Plussat: I did not have the breakfast, my dad likes to go out for breakfast and be served. The location was exactly where we needed to be and the traffic was not to bad

Plussat: Friendly and helpful staff at check in

Plussat: The staff was really great, the lobby is clean. The breakfast was perfect and well stocked. Really good shower pressue! I would return

Miinukset: The room was dark, small window for such a large room.

Plussat: Location

Miinukset: I wish they offered turkey or chicken sausage for breakfast.

Plussat: The hotel staff were professional, helpful and polite. The general appearance of the hotel was of a good standard being clean and well maintained. I would recommend this hotel.

Miinukset: I had no issues with any aspects of this hotel.

Plussat: Great 24 hour customer service, good breakfast.

Miinukset: The pool wasn't maintained as well as it could've been. We had to request towels each time and for the filter to be turned on. Also, our housekeeper didn't clean our room thoroughly. She would leave a lot of trash we couldn't fit into their tiny trash bins instead of disposing of it. She also seemed to do the bare minimum with each cleaning and didn't replace items we used as is customary.

Plussat: Very clean accommodations and wonderful staff!

Plussat: It was a well maintained property. Customer service was very good.

Miinukset: The lighting in the room needs work. You need all lights to read.

Miinukset: Great hotel

Plussat: the Staff was very helpful

Miinukset: The bed was so uncomfortable and the sheets were not comfy

Plussat: Design and layout were modern

Miinukset: The pillows suck

Plussat: I’ve stayed here before and enjoyed it immensely! The hotel is decorated with a modern flair. The rooms are clean, the beds, comfortable, the bathroom is big. The bar and restaurant are good And often times populated with a lot of patrons ( but not an overwhelming amount). That said unfortunately I will have to contemplate staying here again. I learned that they are pet friendly but do not have pet friendly designated rooms/floors like other hotels so for someone like me with allergies to cats and dogs, I run the risk of being placed in a room that a pet might’ve been in previously. The staff was really good at giving me a room higher up which was less likely to have had in it a pet and I worked. If not I ran the risk of showing up to my van with red swollen eyes or worse missing it all together. The staff here by the way is lovely!

Plussat: Every thing.

Miinukset: Every thing was just great!

Plussat: This early morning the door was locked such that it could not open it. It isn’t that I don’t know how to open a door, it is that it needs maintenance. I spent about 30 minutes trying to adjust the door with out success. The phone at the bed did not work. I called on the other phone, and I could not hear the person on the phone at all, but I did slightly hear that the maintenance person could not arrive until after 7am. I want you to know that if there was a fire, I could have been lost (died) withouout no access. The maitenance man didn’t fully fix it, as I had to mess with it for a bit long. THE LOCK NEEDS TO BE REPAIRED. I told the service man when I got out. He is a good man! I missed my meeting this morning at my cost. Also, when I went to go out the door I grabbed a cup of coffee, and two of the coffee pots were cold so I didn’t get coffee. Other people complained as well.

Miinukset: I don’t think I should pay for this night at a facility that has so much problems. I hope the person at the desk when I check out will take the cost on my bill to nothing!

Plussat: Location

Miinukset: We had blood on a pillow case that was not ours. The shower leaked all over the bathroom floor and the shower door was closed.

Plussat: The staff is so accommodating. I brought my dog and there was no pet fee and they gave me doggie bags when I checked in. Clean, super comfortable, great food.

Miinukset: Nothing

Plussat: Breakfast was great

Plussat: Nice king bed, wonderful bath and showero

Plussat: The breakfast was above average but surprised that there was no Danish available. Your staff was exceptionally cordial and responsive; I wish I had started taking names when I was 'shocked' by what I felt was over-the-top helpfulness by one of the staff; there where three separate occasions when I felt that way.

Miinukset: Nothing other than a personal breakfast choice, which was a non-event against all of the positives noted in my earlier response!

Plussat: i was made to feel welcome, like i was visiting freinds.

Miinukset: no hot tub,

Plussat: The hotel overall was good. The breakfast was excellent. The staff were nice and the room was very clean.

Miinukset: I booked 2 beds, however the hotel was completely booked and we couldn't switch rooms. We had to take a wheelchair access room. Did not need a wheel chair room. The hotel manager did not check to see if the room we wanted was available.

Plussat: Nice facility with a warm& spacious breakfast area. I have a parcel shipped from China and the receptionist helped a lot. Worth the money.

Plussat: Room was very clean and bed was comfy

Plussat: The facility (decor, modernity, amenities) overall was satisfactory.

Miinukset: My room was not clean. The trash cans contained empty beer bottles and other trash in them. The refrigerator was stained with spilled liquids. There was a used washcloth in the bathroom and the toilet had feces on the inside of the bowl. The plastic liner in the ice bucket had water ( melted ice) in it. The associate at the reception desk did not show any concern that I was dissatisfied with my stay and no compensation was offered.

Plussat: The hospitality from the staff members, the clean and positive environment

Plussat: It was very clean.

Miinukset: The locations was a little hard to find, the fridge in my room didn’t work. I made the front desk girl aware of this but there was no follow up. The cable and internet was scatchie due to a power outage they had the day before.

Plussat: Air conditioning

Miinukset: Water pressure so low couldn't shower. Pretty sure breakfast eggs were from powder. Lightening in bathroom not so good. Hair dryer was near the bed and not in bathroom.

Plussat: Location was convenient and premise was updated and clean.

Plussat: The staff were friendly and accommodating.

Miinukset: I did not like that the website advertised parking for a lower price than what I paid. The website did not state that parking would be $21. Was disappointed with this extra expense.

Plussat: Friendly staff. Clean & comfortable room. Temperature control.

Miinukset: Confusing light switches. What switch turns on & off which light.

Plussat: Clean, quiet, comfortable

Miinukset: Parking

Plussat: Friendly, patient and accommodating staff. Spacious rooms with amenities.

Miinukset: Homeless people begging around the property., no hotel shuttle, few parking options

Plussat: Lobby/seating areas inside and outside

Plussat: ... II'm always pleased stay in this nice hotel downtown Richmond. The location is perfect, a bunch of nice restaurants and bars around this place. I love the GYM, and everything what's around.

Miinukset: ... good question, during my stay, the hotel was only highly loaded. But the staff could handle this situation.

Plussat: Loved the location and the style of the hotel (very modern with pops of color). The room was beautiful and had everything we could ask for. The location is the best in Richmond.

Miinukset: Our room was only surface clean when we arrived. There were dishes in the dishwasher that were still dirty, and the dishes in the cabinet didn't look too clean either. The floor felt like it hadn't been vacuumed since the previous residents' stay, and there was a suspicious stain on the comforter. The sheets, bathroom, and kitchen surfaces did appear to be clean.

Plussat: Very clean and well put together

Miinukset: Found a baby cockroach

Plussat: efficient & friendly staff

Miinukset: room was haphazardly cleaned every day the Residence Inn breakfast has lost a bit of its' quality.

Plussat: Majority of the staff was very friendly and helpful

Miinukset: Only one incident with the breakfast service person. Rudely announced I had missed the coffee and if I wanted more I needed to go to the Bistro and purchase even though she had just moved it to the kitchen seconds before.

Plussat: Staff very friendly

Miinukset: Parking is a big issue

Plussat: Clean, very comfy bed, complimentary breakfast, historical downtown, nice area around, wonderful stuff

Miinukset: Pet fee is $100 for a night. No complimentary parking, valet is $27, self-parking in the street next to the hotel is free on weekends, and at in the garages nearby at a more reasonable price.

Plussat: All was great :)

Plussat: The room was updated and the breakfast great. There was a perfect variety of foods to choose from. Sonething for everyone.

Miinukset: I'm not sure if the employee at the check-in counter had a long day, but her attitude wasn't very positive. She seemed inconvenience and she wasn't friendly at all. I asked a few questions and received 1 word answers.The gentleman at the counter was nice.

Plussat: Rooms were clean and staff was very helpful.

Plussat: Good Breakfast

Plussat: Everything staff was very polite

Miinukset: Nothing there was bad

Plussat: Everything

Miinukset: Everything was perfect

Plussat: Staff was very nice and accommodating.

Plussat: Everything

Plussat: Location great for University of Richmond. Staff accommodating especially Bobby front desk.

Miinukset: Rooms outdated, need new mattresses, poor ventilation,bathroom tiny and tired. Water pressure bad. Only one person can fit. Woke up daily feeling sick and couldn’t breathe. Elevator slow. No lighting in parking area at 9pm. Happy hour no one around to clean up. Terrible planning. Thinking about using another hotel on future trip.

Plussat: Size of room, breakfast, front desk

Miinukset: Bathroom very small

Plussat: The cleanliness

Miinukset: N/a

Plussat: Nothing!

Miinukset: Staff

Plussat: The 16th Floor is awesome. Ask for a room over looking the JAmes River. The Staff is SUPER friendly and will shuttle you around Downtown Richmond and pick you up. Hard to find a KILLER JAcuzzi these days AND the Delta has a great one...plus an indoor pool. Best kept SECRET in Richmond.

Miinukset: The 16th Floor Kitchen is excellent. Only challenge was that the Cappuccino Machine was NOT working a lot of the time

Plussat: Driver service from hotel. Every driver was personsble, hospitable, and professional. Wife loved lemon water. View was awesome.

Miinukset: Pool closed for part of our stay,

Plussat: The location. It was close downtown

Plussat: The staff were friendly and helpful. The room and amenities were great. The location was right up from the event we were attending but also only a few blocks from other attractions. We will definitely stay again.

Miinukset: We used the parking deck and we were in a truck, the clearance was exceptional low and twice my husband had to get out to make sure the roof of the truck would clear even though it was fine at the entrance to the parking deck.

Plussat: Location great wonderful staff. Nice amenities.locatiin very convenient to everyplace I needed/wanted to be.

Miinukset: Nothing!staff

Plussat: Clean,friendly folks free parking and walkable.

Miinukset: Cannot think of anything.

Plussat: The room was all of what I expected

Plussat: Staff was helpful and informative.

Plussat: Amenities are awesome and restaurant had very good food. Everything is either a walk or a complementary ride from the hotel. I’m Hays was a nice touch.

Miinukset: Room didn’t get fixed everyday

Plussat: Nice location and easy access to downtown

Miinukset: Beds were small and doors on room and bathroom were in need of some work.

Plussat: Location

Miinukset: Bathroom floors were not cleaned

Plussat: Anything I needed was so easy and was taken care of effectively and immediately

Miinukset: I got incorrectly gendered when I went to check out

Miinukset: The pillows were too small, and the baseboards were dirty.

Plussat: The location was convenient to local shops and restaurants.

Miinukset: It was a little difficult to find at night.

Plussat: Location and the staff

Miinukset: HVAC unit my king deluxe suite was very loud making it hard to sleep. I had to use ear plugs Bathroom amenities fair but no lotion TV sat on a dresser at a inconvenient spot in the room

Plussat: Omlettes very good

Miinukset: No safety bars in shower. Toilet was old type and very low

Plussat: I loved the location, as well as the breakfast

Miinukset: There was nothing I didn’t like about the property

Plussat: The property’ was in a great location close to shopping and restaurants

Plussat: Nice people.

Miinukset: Rooms not ready.

Plussat: Really like the spaciousness of the rooms. Lobby and breakfast areas are well maintained.

Miinukset: Carpet in the hallway is a bit worn. Room was cleaned in a hurry where several things were left on the floor and shower.

Plussat: The breakfast was phenomenal. The staff was very friendly. The hotel itself like the lobby and exercise room are very nice. Excellent location with it being part of the Town Center shopping.

Miinukset: The rooms themselves are a little tired and seem like they need some updating or sprucing up. Our only other complaint is that our room never got cleaned the day after our first night there.

Plussat: loved the 12 check out!! wish breakfast could stay out a little longer till 10....for those traveling for leisure it is nice to sleep in!

Miinukset: always looking for better rates....we loved our suite but if it was less expensive we'd be tempted to go again soon!

Plussat: Fresh and clean appearance when entering the lobby.

Miinukset: Poor service and knowledge of clerks at desk during check in. Double charged, one week later still no credit. Keys did not work. After three reprogramming attempts he still did not work and we were told they were sending maintenance up to test the keys. We stood in the hallway for 30 minutes with our bags, late for show, for the maintenance tech to come up and say that the key walk thi keys did not work. After three reprogramming attempts he still did not work and we were told they were sending maintenance up to test the keys. We stood in the hallway for 30 minutes with our bags, for the maintenance tech to come up and say that the battery in the key pad was dead. Ended up being sent to another room.

Plussat: From the wonderful reception at checkin to the guests that stayed at the hotel, it was lovely.

Miinukset: Everything was perfect! :)

Plussat: Place was beautiful and everyone was very friendly!

Miinukset: Na

Plussat: The layout of the room was unusual, but in a perfect way! The shower was also luxuriously large!

Plussat: Great down town location; well presented, maintained and clean property. Restaurant on site. Guest laudary.

Miinukset: Nothing.

Plussat: The staff and cleanliness!

Miinukset: I would like to have an option to get parking validated. The value is pretty good, but paying extra for parking is unfortunate

Plussat: Room was clean, friendly help for the most part

Miinukset: There was no body wash or hair conditioner in the shower dispenser upon check in. Bar of soap at sink was ridiculously small. Haven’t seen soap like that since the old drive up motels of the 70’s. Asked desk attendant to fill dispenser and deliver extra bar of soap. No soap ever made it to room. Dispenser was filled. Shower floor was very slippery and more so when liquid soap fell to floor. Need to install non slip pads. Did not like bed location not looking at TV. Unusual. Bathroom door sticking, out of alignment.

Plussat: Staff very friendly

Miinukset: Breakfast expensive

Plussat: Convenient to my place of business.

Miinukset: No hotel parking unless you valet park for a premium.

Miinukset: As a Marriott Rewards member we were not offered any amenities such as water, extra points or food/beverage discount/coupons. Food was overly expensive.

Plussat: New, clean, nice staff, awesome location.

Miinukset: No views from the room. The showers are terrible. Good luck finding a consistent temperature.

Plussat: Proximity to downtown and the historic vibe.

Miinukset: There is nothing the hotel could have done, but there were loud muscle cars displaying their ridiculousness until about 2am. If you want a quieter room recommend asking for an interior room.

Plussat: The staff and location

Miinukset: Paying for parking

Plussat: Nice location in downtown Richmond with easy access off Rt 95. Room was comfortable and clean.

Plussat: The location and garden

Miinukset: Parking

Plussat: Historically significant building

Miinukset: Noisy AC

Plussat: Well maintained historic inn gave the feel of Richmond

Miinukset: To access the room, it was necessary to go down then up stairs after exiting the elevator. Charming design though not easily accessible, especially while carrying a heavy bag.

Plussat: Room was nice, quite, convenient

Miinukset: Parking was an issue

Plussat: We were upgrade to a suite both times we booked. The rooms are very clean. The staff has been lovely on both stays.

Miinukset: The beds could use a cushy mattress topper to make them more comfortable.

Plussat: The location was excellent to walk to museums, restaurants, and the theater. The staff were friendly and extremely helpful. The room was very comfortable.

Plussat: The location was perfect for visiting Downtown Richmond. It was a very walkable area: close to the State Capitol and good restaurants. The hotel's furnishings were lovely. The staff were very helpful and friendly.

Miinukset: Parking can be expensive if you aren't able to find a spot on the street. Fortunately we found a parking space on the street and walked everywhere until it was time to leave. It would have been nice to have a free breakfast but not a deal breaker.

Plussat: Within walking distance to theatre & restaurants. Comfortable bed

Miinukset: Lack of response to inquiries regarding billing. Air conditioner loud.

Plussat: Location was good. Charming. Comfortable. Staff was very nice and helpful.

Miinukset: Valet can be a little tricky. Wish they had card room keys instead of actual keys.

Plussat: The front desk staff and others working there were extremely nice and helpful.

Miinukset: No airport shuttle. The ad promised a shuttle but it only travels within 2 miles of the hotel. no restaurant or bar. Apparently coming soon. my hotel room wall had a very large crack with wallpaper hanging off it. The room was not properly vacuumed.

Miinukset: The shuttle driver was an incredible local historian and that alone was Worth it. It is an old Historic property with lots of character and charm. Staff was very accommodating.

Plussat: Lots of character! Nice, big room and lovely public spaces.

Miinukset: Very thin walls - could hear noise.

Plussat: Beautiful hotel with great amenities. Room well decorated and very modern vibe.

Miinukset: It definitely is a place for adults. Not to consider if you are with very young children. But did not stop us from loving it all.

Plussat: It’s a beautiful hotel in a very nice location. Feels very boutique, and is very clean.

Miinukset: You can either pray for a parking spot on the street and deal with that risk and timing, or you have to pay for valet parking, which is quite expensive. If you love a firm firm bed, you’ll like the mattress, but if firm beds aren’t your style, you may not get a great night of sleep.

Plussat: There is nothing I don't love about this hotel. I stay here twice a year. They are great to my pup, the service is great, the rooms are comfy and the food is delish.

Miinukset: No complaints!

Plussat: Friendly stuff, convenient location and the overall atmosphere

Plussat: Really nice hotel. Cool interior, rooftop bar with a pool and a view. Awesome downstairs cafe. Highly recommended.

Plussat: The location was nice. It was close to the bars in the area and some nice brunch places. It also had a nice view of Richmond for the most part. Everything else was a complete failure.

Miinukset: Everything. The staff was rude, the food was sub par, the drinks were completely overpriced. When we first arrived the vallet was extremely rude and they literally just find a parking spot on the street, there is no parking garage where your car would be more protected. So you essentially pay $30 to do something you could do yourself. That was okay with us, you live and you learn, but the entire experienced just ended up being awful. We ordered our burgers medium and they came out burnt, we order Chai tea lattes and they were iced vanilla coffees that we still had to pay 8 dollars for because the staff was so rude. We couldn't even drink them. The room had stains, a mildew smell and the A/C was barely working when a complaint was made to a staff member in the hall he just shrugged and walked away. The elevators smelled of smoke, were very small, and took 15 minutes to get to you while you're holding heavy luggage. In the morning at 8 a.m. housekeeping woke us up banging on our door and when we didn't get up to answer because they never announced they were housekeeping they barged into our room without asking, while we were sleeping. When asked what the issue was since we were scared and startled, they were rude and just said they were checking we were still there since they wanted to get started cleaning the room. We told them our checkout was not until 11 a.m. and they just shrugged and walked out without even an apology. We showered and left as soon as possible. We also chose to eat somewhere else since we did not want to be anywhere near the graduate hotel anymore. The only redeeming moment was the front desk attendant was very kind.

Plussat: Very clean. Even under black light. Super friendly staff. Loved the theme and decor.

Miinukset: We were in Richmond for two nights and our room was not serviced during our stay. We had extra towels and toilet paper but, it would have been nice to have our bed made.

Plussat: The breakfast frittata was amazing

Miinukset: Room was a little too dark and some cabinets wouldn’t close in king room of family suite

Plussat: The ambiance was great. Enjoyed my stay.

Miinukset: The shower wasn’t clean. There was hair on the walls of the shower. The air conditioning unit needs upgrading or maintenance.

Plussat: Close to VCU clean close to down town

Miinukset: No room service during my stay

Plussat: Convenient, secure,good location

Miinukset: Opt for king bed more seating area