Richmond hotellia

Plussat: I liked everything. Everyone was so friendly and professional and the room was clean and the whole hotel was very nice.

Miinukset: Nothing, I loved everything!

Plussat: I was most impressed with the cleanliness of my room and bathroom. It is so nice to arrive to a clean room after a long day of travel. The room was also spacious. It is also nice to have a complimentary breakfast, although the quality of the food was not impressive to me.

Plussat: The pleasant experience with check-in.

Miinukset: Too many children running loose in the halls and in the morning breakfast.

Plussat: Clean and felt like home

Plussat: Not a lot of people in the hotel

Miinukset: No one was working the front desk when we got there. Had to wait 10 minutes before someone showed up. Hallways smelled bad.

Plussat: Large rooms, well-appointed. Clean, fresh property.

Miinukset: The breakfast was not good. Watery (microwave-tasting) eggs and microwave-tasting potatoes, no fresh fruit or yogurt that I saw. Unappealing pastries.

Plussat: Front desk and staff were very friendly. The rooms and beds were clean and comfortable. Complimentary breakfast was standard and exactly what you would expect. Hotel had a great location for the price. Great price for business or value travel.

Miinukset: The room was still undergoing cleaning upon check in so I'm not sure if they paid attention to their own schedule or not. It made rather inconvenient to move stuff back into the car and then back into the room 10 mins later. Just to find the floor wet from the steam cleaner. It would have been much easier if they had cleaned the room prior to our check in time.

Plussat: Staff was excellent

Miinukset: The elevator didn't work,the toilet paper holder was falling off and the shower rod was loose and hanging down so the shower curtain would not stay shut. Wi-Fi was slow and the TV was not HD

Plussat: The updates in the room were a nice surprise. Quiet and a very friendly staff.

Miinukset: The elevators are old and slow. I gave my Choice Hotels Membership to the desk clerk when I checked in but I didn't get the points added to my account although I was assured that they would.

Plussat: Hotel was centrally located and was close to all attractions of Richmond.

Miinukset: Rooms too small and all floors need updating and remodeling desperately. Also the hotel was not 100% smoke free so the elevators and hallways smelled like smoke.

Plussat: Staff gave excellent customer service. For the price I would stay again if I was going to be away most to the time.

Miinukset: The fridge in our room was constantly making an annoying noise. To top that off it wouldn’t keep anything cold and to get ice we had to travel two floors due to our floor machine being out of order.

Plussat: Basic accommodation and value

Plussat: Price, location and breakfast

Miinukset: Nothing in particular

Miinukset: rooms were not cleaned or stocked. housekeeping ignored do not disturb

Plussat: NOTHING!!!!!

Miinukset: EVERYTHING!!!!!!!!!!! Never again and JR was the worst rep for your company. Never again.

Plussat: Nice Stay

Plussat: The place looked great online and the lobby was clean however as I was checking in another couple was checking out due to bugs being in their room. After hearing that we decided to get a room elsewhere.

Plussat: Clean sheets

Miinukset: Room smelled like smoke even though it was non smoking, and the bathroom was disgustingly dirty. Dirty towels and bathtub.

Plussat: Nothing

Miinukset: Dirty Smelly Cockroaches Loud Bad area No restaurants Falling apart Outdated

Plussat: The front desk staff was very accommodating and friendly. The microwave and mini fridge were a huge plus. The 24 hour coffee was a nice jesture.

Miinukset: The hotel was not very clean and in need of renovations. I even saw a roach crawling in the bathroom. My reservation was supposed to include complementary continental breakfast but it was non existabt.

Plussat: Lobby and room were good and pretty clean. Bed was comfortable.

Miinukset: Reception staff was hard to understand and not very helpful attitude. The morning checkout staff however was super friendly and caring.

Plussat: Large bed

Miinukset: -condom wrapper on hotel room floor behind night stand -ice cream left in freezer by previous occupant and not cleaned out -opened beer left in fridge by previous occupant and not cleaned out (Have pictures of)

Plussat: The experience was nice. The staff was friendly, and the room was clean when we walked in.

Miinukset: They could have made sure the electronics worked, instead of leaving it up to us to try and fix after no one answered the front desk phone

Plussat: Location

Miinukset: Accessories don't work. Not very clean

Plussat: Experienced female traveler. This hotel creeped me out despite the 3 star rating. I arrived after dark (5:30pm in Jan). It's in a neighborhood I wouldn't feel safe walking alone in. The up lights on the building are purple and the parking structure isn't lit. The exterior doors do not require a key card to enter. The room was clean but run down. Door frames detached from the wall, touch up paint not in the same sheen, shower fixtures loose and leaking.

Plussat: Price

Miinukset: Bathroom door to shut properly, keys kept not working, no laundry said the machine was broken. Which was one of the amenities needed due to needing to wash softball uniforms as we were in town for the National tournament.

Plussat: It was cleanish. The linens were clean and the room was very large. I also had a balcony overlooking the pool.

Miinukset: There was something that looked like a smear on the wall from someone smashing a mosquito. It was right behind a hanging towel so you know whoever cleaned the room saw it and was like, meh. There was a lot of wind that night and I could hear it howling all night! The door to the balcony was not completely sealed which is probably why I could hear the noise. If I were trying to sleep in the next morning and kids were at that pool, I probably would have heard all of that too!

Plussat: Location

Miinukset: Bathroom was a bit run down & dirty

Plussat: The location and air conditioning

Miinukset: The hallways where hot. But it was over 100 degrees when I stayed there. Elevator was hard to work.

Plussat: Nothing.

Miinukset: Run down, seemed like a transient housing facility. The ad on Kayak was completely opposite of what is there. Definitely not worth the $100.

Plussat: The location was amazing.

Miinukset: The ice machine on our floor didn't work, but it did on others.

Miinukset: Very helpful and friendly

Plussat: Desk staff were very friendly. View from upper floors is nice.

Plussat: Staff very friendly and helpful. Great shuttle service around town so I did not have to worry about parking while on a tight schedule.

Plussat: Nothing this time.

Miinukset: Even with Platinum status, I did not get a high floor as requested. The floor lobby was noisy past midnight every night. A couple was given keys to a room occupied by another couple on my floor - that created drama in the middle of the night. There was cockroach in my bathroom. The HVAC made noise when running.

Plussat: I got an upper-floor room and the river view was top notch. The staff were courteous and helpful. It was walking distance to the restaurants in Shockoe Slip.

Miinukset: The towel in the shower was dirty - as in, big black streak across it as if it were used while working on your car, and the streak was on the front-facing side of the towel on the rack. I haven't seen that in all my travels before. The other towels in the room were fine but that one was a negative surprise. The room itself was only okay and quite outdated. The parking garage was very tight, hard on two-way traffic, crowded so you had to go up and up to find a spot, and expensive.

Plussat: Good position

Miinukset: Found the room tatty, black wallpaper under sink, hairdryer fallen off wall, whole place needed up dating

Miinukset: Beware of Parking. Was charged $27 for parking. You can park on the street for free

Plussat: Check in fast

Miinukset: Common areas shabby and not comfortable, lady's room not clean

Plussat: Got in around midnite on a Sat after goofing off all day at Kings Dominion...hotel bar had already closed but was able to walk 5 mins over to Main St to get a beer instead. Free street parking on weekends & area seemed safe. Loved the brunch buffet Sun morning...overall a clean modern hotel & my room had a view of the river.

Plussat: Great hotel was very clean and the staff was very friendly I would love to stay here again

Miinukset: The room was a regular sized room , expected a bigger room for the price ge

Plussat: Extremely professional and welcoming staff

Miinukset: Really nothing

Plussat: Everything is great.i never left the hotel and was very happy the entire time.

Miinukset: Only thing missing were the luxury robes. I like to sit around and pretend that i am VERY wealthy

Plussat: Nothing

Miinukset: I checked in, saw the room, laughed, and left. Reception would not return money. Fought the charge with credit card company. Stay away.

Plussat: Location was very convenient to dining in Short Pump.

Plussat: Bed was comfortable. Clean and stylish

Miinukset: Strange loud noise in am (pipes?). Too much light came in under door. No place to put suitcase.

Plussat: Impeccable Customer Service. From the first step out of my vehicle, and it being promptly valeted, to checking out and the Front Desk kindly offering to hold our bags or load into our cars for us. Simply remarkable. The room was beautiful, spacious, and comfortable. Reading the history of the hotel and all of the reclaimed and repurposed features was inspiring. Fabulous atmosphere, top-notch cocktails and the Maple-Pine's dinner was out of this world! The Quirk is doing it right!

Miinukset: We were disappointed the rooftop wasn't open yet, but, that just gives us more of a reason to return!

Plussat: Awesome lobby

Miinukset: Insanely loud room, mediocre creaky bed, iffy neighborhood, no luggage rack, not a 4 star bathroom by any stretch, actually children's art on the walls - not attractive or indicative of a 4 star space, curtains don't close all the way. Basically, look elsewhere for 300+ a night because this isn't a 4 star experience

Miinukset: Check in time was very late (4pm).

Plussat: Jefferson staff was excellent, very friendly and helpful!

Plussat: Staff was accommodating, put the flower in the room I asked for. Upgraded us to a better room after checking in, was attentive with needs for ice and deliveries

Miinukset: Pool wasn't open, it was easy to get lost and enter the construction areas of the hotel. We couldn't get into teatime which was frustrating

Plussat: Love the charm of its period decor.

Miinukset: N/A

Plussat: Overall nice hotel with a very convenient location. The hotel has been open for a couple of months but is still working lots of kinks, such as rooftop bar and pool not open, disorganized front desk, elevators not working properly, coffee shop lacking essentials. They even only have one wine opener for the entire place. These inconveniences were almost comical, but I hope the hotel will have it's act together soon.

Miinukset: Felt dated. Needs freshening up

Plussat: I liked the simple neatness of the room as well as the ease of checking in. There were no problems going through a third party. It's a little out of the way from downtown, but I knew that ahead of time. Soft towels and a comfortable bed.

Miinukset: The room was fairly clean. Could hear any noice outside in the halls, but I supose that's just a hotel.

Miinukset: Great hotel

Plussat: Nothing.

Miinukset: The shower leaked bad. The only thing “fancy” was coffee stirrers. For $200 a night, the “vip lounge” breakfast should be free. Oh wait, the break fast was lame. Also, the lounge is on the 7th floor, so if you are on the 6th floor, you have to insert your room key card into the elevator to gain access, but by the time the key card works and you push “7”, the elevator goes all the way down to the first floor to get people. Don’t stay here. A $90 Comfort Inn is WAY better. Actually, sleeping in your car is better. My stay was a total of 4 hours, and I was disgusted at the quality.

Plussat: The Westin is nice, clean and I like the location. A bit pricey for what we got. Staff was super nice.

Miinukset: Our room was directly under the Executive Club and noisy as hell. We were kept awake too late and awoken before 6am the next day. Ugh.

Plussat: We stayat the Richmond Westin a few times a year. Always great staff, always comfortable beds, always super clean and welcoming. Great food...love the starbucks coffee in the lobby . Just a perfect Westin!

Plussat: Room- clean, very comfortable, nice bathroom Staff- professional, efficient, very nice Amenities- free parking, free wi-fi, executive club lounge with continental breakfast and complimentary drinks/snacks throughout day

Miinukset: Location- area around hotel isn't bad, just a bit far from downtown Richmond

Plussat: My stay was very relaxing and comfortable.

Miinukset: My toilet would not flush completely. I made the hotel aware at check- out and they just apologized. Ly

Plussat: The Hotel was clean, the staff friendly. Nice workout room and pool.

Miinukset: The hotel was great. Booking.com/ Price line, not so great. I made a registration through them and it was obviously acknowledged hence the questionnaire I am filling out. They did not however send a conformation email and when I arrived at the Hotel they had no record of my booking. Fortunately they had a room available and were very accommodating.

Plussat: The idea was lovely. An old boutique hotel in the city, within walking distance of a few events we were participating in. The courtyard was nice..

Miinukset: Reception area not what expected for over $200 a night. Lobby nice, not so much reception area. No cafe. Rooms varied greatly. One big nice room, 2 okay, not so nice rooms. Son moved 2nd night w/children since air conditioning broke. Fortunately he and his family were moved into a MUCH nicer room..it’s be nice to understand what rooms your getting.. Also, sheets were kinda creepy..not the quality I expected at all

Plussat: Quaint I surmise weddings/events are this venues bread & butter whereas the rooms are a pleasant conviviality.

Miinukset: Do you remember grandma's toilet, where several courtesy flushes were required to safely ensure things didn't get clogged....well...welcome back :) Built 1847, and restored in 1988 as an Inn, so quirky plumbing can be expected :)

Plussat: location

Miinukset: price, old.

Plussat: Staff was very friendly and caring

Miinukset: Would have liked to known about the valet parking costs ahead of time

Plussat: Close to many Civil War Museums. Edgar Allen Poe lived across the street. Was a frequent visitor.

Miinukset: Breakfast area was unattended. Trash piled up in can. However, I would stay again and recommend to others.

Plussat: It was comfortable . the staff was super & pleasant enjoyed my stay

Miinukset: No place to park

Miinukset: In room refrigerator made an awful noise, had to unplug

Plussat: Wonderful venue. Very historic. Staff was very helpful checking our luggage for the day.

Miinukset: No self parking

Miinukset: We were originally placed in a ground floor room (after requesting a room on a higher floor), which was dark and had a window into the hallway corridor. It felt as if you were in a dungeon. After our first night (of a two night stay) we discovered two bedbugs in our bed. We immediately notified the front desk which kindly agreed to change our room. Although the second room we were placed in was much nicer and on the top floor of the hotel, our stay was less than comfortable given the fact that it was difficult to sleep when imagining bedbugs crawling in bed with you. The hotel staff did not offer to compensate us in anyway for our troubles other than a gift mug. Although the hotel was booked for the weekend and we had heard good things about it, I would strongly recommended finding somewhere else to stay if visiting Richmond.

Plussat: Room was excellent but had no mini fridge. Only window in the room was painted shut.

Plussat: Location made it easy to walk to nearby attractions, restaurants and bars. Old town feel and culturally diverse area. Felt safe with strong police presence.

Miinukset: Not a downside really, but no easy way to carry luggage to room. Uneven walks and paths for us that like our rolling luggage. You get what expect from a hotel built in the 1800's. Neat place. Rooms are dingy.

Plussat: The carriage house rooms that are disconnected from main Inn is where I stayed and it was lovely. The room was clean, the bathroom newly remodeled, the Queen bed soft and inviting. I had to leave before the included breakfast but I liked everything I saw.

Miinukset: The area was near downtown but still a bit sketchy. I started walking to find a cafe or restaurant but then thought better of and turned around. The parking was valet for an extra $12 or street parking but if you parked on the street (if you found any) you would get towed if you didn't move by 7am or 8am.

Plussat: The hotel has character - it is near the Jefferson Hotel, but much less expensive. I liked the carriage house.

Miinukset: The comforter was too hot. They need a little table/desk to use a laptop. The room was cosy and had charm.

Plussat: Large room, excellent staff, good breakfast, temperature control in room worked great, large bathroom, very clean, best part was the quite, no rowdy or noisy guests, made for a great night of sleep.

Plussat: This inn is utterly charming and unique; we were enchanted by its layout and the garden courtyard at the heart of the hotel. It's a historic property--something that's reflected in the decor, which might be described as "shabby chic"--although the bathrooms are modern, internet is free and the beds and bedding clean, inviting and comfortable. The staff was extremely pleasant, helpful and professional.

Miinukset: The A/C did not function our second night.

Plussat: the hotel has a old class feel to it, it has a lot of potental, but falls very short of trying to get there.

Miinukset: seemed to be runned down, not alot of work done to improve the guest experance.

Plussat: Pleasant stay & location

Miinukset: Dirty nightstand

Plussat: The bed was pretty comfortable and the room was a good size. Could not hear neighbors.

Miinukset: Really low water pressure in the shower and cold water for 10min before it got hot.

Plussat: King suite was nice size and we heard no noise from out in the hallway. Location was very convenient for the marathon start and finish

Miinukset: $10 parking charge

Plussat: Location, parking, cleaniliness, free breakfast

Miinukset: Nothing

Miinukset: I don't like the redesigned rooms. They feel like dorm rooms. The furniture is cheap and has no style.

Plussat: Cheap.

Miinukset: Very loud, thin walls, doors slamming all times of night. Room smelled a bit funky, like trying to cover cigarette smoke. Hot water only about half the time. Faucet fixtures near falling off.

Plussat: Price & location

Miinukset: Smelled strongly of disinfectant, really overbearing. They replaced a water boiler while we were there, and we were unable to shower. We stayed two nights, but didn't have maid service. Would not return

Plussat: Leaving

Miinukset: Felt like a hourly rate redlight hotel.

Plussat: The location is good for us. The rooms are clean.

Miinukset: I believe a shirt was stolen from our room. It was dryng on a hanger next to the ironing board when we left the last morning we were there. I realized the next day, when we got home, that it had not been on that same hanger when we packed our stuff to come home. I'm not accusing anybody, but I wonder why it wasn't there. I did not miss it until I got home. The bed pillows are too hard, and the sheets are too stiff and starchy.

Plussat: The office lamp that had outlet plugs. Coffee was decent with continental breakfast as were the biscuit and gravy.

Miinukset: The refrigerator in the room had an operating buzzing sound that was loud. Justin at the front desk was nice and seemed to have a great repoire with all of the guests.

Plussat: Wonderful breakfast bar.

Miinukset: Small bathroom. Loose toilet seat. Old and chipped bathroom door.

Plussat: the location was close to the interstate was not to many people at the hotel

Miinukset: i was given a smoky room (i supposedly booked it like that, so they say,evn though i looked very carefully before finalazing my pay and didnt see any specifications as far as smoking/none smoking) when i asked to switch to a none-smoking room, i was told that i will have to pay 15$ for that(even though i mentioned that i travel a lot and us this particular hotel all the time, they would not give me any breake) on top of that the front dest person, Suzy(somehting like that) looked upset that she had to come out of her office to begine with and to my question if she could do anyting to wave this change fee(since the hotel was far from full and i am a regular customer) , she answered strongly and firmly NO! She acted really angry and when i mentioned that i will say that in the review, she saied "then i will reply and lets see" and "Have a good day sir" (in an "i hate you" tone, while grinding her teath ) in the morning there were no eggs in the breakfast, the lady at the dining room saied that they dont always get them

Plussat: They are renovating and it's lookig a little nicer now. Th stuff is very polite.

Miinukset: 1) 3 pm checknin is terrible. So after a long drive you can't just go and relax, but have to wait ! 2) only one elevator works and is very slow, and you wait forever and end up riding it with a bunch of people and with their house keeping moving all the staff on it with you.stoping on every floor.

Plussat: Room was basically comfortable with good temperature control. There were enough lamps and pillows and the shower was also adequate.

Miinukset: Wi-fi was very slow at times, not very reliable. I had difficulty sleeping well on the beds and the pillows were too high. The restroom was also too small. One of the entry cards did not work properly.

Plussat: I had to travel down to Richmond to take an orientation and a written exam so I stayed at this Best Western. Very clean rooms, quiet since I didn't see too many people but I prefer it that way. The gentleman behind the desk, Justin, was very sweet and helpful during my stay. They had a variety of things for breakfast, your normal bagels and cereals. They have a waffle maker!!! But all in all, a good and relaxing stay. All rooms have microwaves and refrigerators which was a definite plus! I would recommend this hotel.

Plussat: Room was clean. Bed was comfortable. Bathroom was clean.

Miinukset: The front desk seemed a little under staffed and the staff seemed overwhelmed but they still met my needs.

Plussat: Th room was very well designed as far as the layout and the bed was quite comfortable.

Miinukset: The location is not the greatest. There is not much to do nearby.

Plussat: Staff was excellent.

Miinukset: Just a tired hotel that needs a major facelift.

Plussat: The comfortable room and bed.

Miinukset: Difficult transportation from and to the airport.