Richmond hotellia

Plussat: Jefferson staff was excellent, very friendly and helpful!

Plussat: Staff was accommodating, put the flower in the room I asked for. Upgraded us to a better room after checking in, was attentive with needs for ice and deliveries

Miinukset: Pool wasn't open, it was easy to get lost and enter the construction areas of the hotel. We couldn't get into teatime which was frustrating

Plussat: Love the charm of its period decor.

Miinukset: N/A

Miinukset: Evening program (tacos and Board Games) was not offered

Plussat: beautiful lobby, great kitchen, great staff and area

Miinukset: you only get to stay 14 days

Plussat: Very helpful staff, room size and comfort

Miinukset: Parking situation.

Plussat: It was clean and the staff was wonderful! Will definitely stay again

Plussat: We wanted to stay in downtown Richmond but the other hotels were very expensive. The hostel was perfect with a spacious room to ourselves and a private bathroom. The breakfast in the morning was simple and very clean.

Miinukset: The walls were a bit thin, you could hear every conversation in the hallway and every door that closed in the hall.

Plussat: The lounge was very cozy. Very cool atmosphere. I liked the kitchen. Got chocolate bar was a very cool perk. Bed and linens were very high quality.

Plussat: Really comfortable. Good staff. Great shower.

Miinukset: It’s not totally their fault, but parking was a bare.

Plussat: Grounds were very nice. Front desk staff was helpful

Miinukset: They closed both dining areas with no notice to guests for a private party. Can’t imagine they just found out about it. They even advertised a prime rib dinner special for Saturday night and when we got there it was closed for a private party

Miinukset: We weren't crazy about having dinner at the tavern located on the property. We would have enjoyed a quiet dinner with music and some pretty good foods. Versus a bar with bar type food with a football game.

Plussat: The facilities were nice. We did not go to the restaurant for breakfast, but did go to the Tavern for drinks and apps - which were nice,

Miinukset: We could not get the room warm enough.

Plussat: Everything was outstanding

Plussat: The view is absolutely amazing. Very safe area ,spacious rooms, great pool area to relax, great customer service,beds are the most comfortable I've ever been in for a hotel. Super clean!

Miinukset: No microwave in rooms.

Plussat: Beautiful location and easy access to I-95

Miinukset: Having to brave the elements to get to the restaurant. It was a really cold and rainy night, otherwise would not be an issue.

Plussat: Always a great place to stay.

Plussat: Pretty buildings. Friendly lobby staff. Not very expensive.

Miinukset: Beware of chemical smell! Our room and the entire building we stayed in (Monroe, including the elevators and halls) all smelled very chemically. I think it might have been cockroach spray. The smell was very strong and persisted for the 18 hours we were there. I had a hard time breathing (I'm not asthmatic or anything like that), and unfortunately we couldn't open the windows so I just had to deal with it.

Plussat: The experience

Miinukset: Wish I had more time to enjoy the incredible scenery and utilize the facilities

Plussat: Front desk and breakfast folks were excellent!

Miinukset: It is about 15 minutes outside of Richmond.

Plussat: This place is gorgeous ~ truly a hidden gem! Will definitely stay there again!

Plussat: One of the best hotels I've ever stayed in. Looks like an old mansion but has modern rooms. The grounds are beautiful. Great value. Workout room and machines were excellent. Food was surprisingly reasonable and happy hour and meal special was great.

Plussat: The shower was amazing. Water stayed warm for both showers.

Miinukset: The location is confusing, parking lot is difficult to find at night. Parking spots were taken by restaurant patrons. Mattress was horrible. Staff was hard to understand. wifi didn't work.The whole experience was bad. won't ever return. Waste of money.

Plussat: The location and cleanliness.

Miinukset: N/A

Plussat: The bed was just amazing and the staff was sooo helpful amazing I was sad about the spa being closed but they gave me a coupon. !!! Super nice people Def will stay again

Plussat: good -plenty of variety

Miinukset: servicing of our room. we were out of our room from 11:45-5p.m our room had not been attended to. a note asked if we wanted this. I informed the front desk and on our return the room had been visited ,however or coffee facilities lacked water, sugar and cream . the toiletries in the bathroom had not been replenished-a standard I have come to expect from our stays at the Hilton. we had this service 2 weeks previous at the Hilton Innsbruck Richmond V.A. Idid report this on leaving.

Plussat: Easy, swift check in process! Clean. Great housekeeping staff. Within walking distance from everything!

Plussat: I liked that it had restaurant in there and that it was close to lots of places

Miinukset: No

Plussat: Rooms were nice. Beds comfortable. Staff super friendly.

Miinukset: I thought there was a tub/ hot tub in the room we chose. Only a shower. They did move us but the room was executive and was missing some of the qualities of the executive suite.

Plussat: We came for our anniversary and the staff went above and beyond to ensure a great stay!

Miinukset: Nothing.

Plussat: Prestigious Feel

Miinukset: No free breakfast. No microwave in room

Plussat: Staff was friendly and accommodating.

Miinukset: Bed was not that comfortable. Time for new beds.

Plussat: Very comfortable bed and great water pressure in the shower. Great accessibility.

Miinukset: No exhaust fan in the restroom or a step in the shower.

Plussat: Location

Miinukset: The bed was terrible. Didn't sleep much.

Plussat: Staff went above and beyond to please guests! We loved the common areas. The place sparkled and it even smelled great!! Room was very very clean, and we are quite particular about cleanliness in hotels. Beds were SO amazingly comfortable!! We stayed only one night, for daughter's sports competition, wish it could have been longer. Also, breakfast was excellent, with a variety of hot and cold items, fulfilling and they had something for everyone, and it's free!! Loved this hotel -- we will be back!!

Miinukset: The only tiny thing we noticed was that the pool towels weren't stocked for the amount of guests with young people staying in the hotel on this particular weekend. Wish it had a hot tub!! Not much else to complain about, which is rare for us picky folks. This is a terrific property, well maintained, beautiful grounds, clean and friendly!!

Plussat: large bathroom clean room good breakfast and fresh fruit all day

Miinukset: no

Plussat: Rooms was very clean & big! Breakfast included is always a bonus. Would stay again. Checked in on a Friday evening. The man at the front desk was very helpful with ideas for dinner. I find it refreshing because some of my travels have a restaurant in the hotel & the only place they suggest is in the hotel. This hotel does not have a restaurant but breakfast was very yummy!

Miinukset: The book in the room had a list of restaurants you could go to. However, there was no addresses or what type of restaurant it was. I like to try local places & not go to chain restaurants that I can find everywhere.

Plussat: The whole hotel was very clean, everything was pristine. Every employee was helpful and kind, making the stay welcoming and comforting. The breakfast in the morning was great with more than enough options. There isn't too much to say, in all honesty. This is a great hotel that offers a superb experience. I recommend this for all.

Plussat: Everything was smooth and perfect !

Plussat: The staff was really great, the lobby is clean. The breakfast was perfect and well stocked. Really good shower pressue! I would return

Miinukset: The room was dark, small window for such a large room.

Plussat: The hotel staff were professional, helpful and polite. The general appearance of the hotel was of a good standard being clean and well maintained. I would recommend this hotel.

Miinukset: I had no issues with any aspects of this hotel.

Plussat: Great 24 hour customer service, good breakfast.

Miinukset: The pool wasn't maintained as well as it could've been. We had to request towels each time and for the filter to be turned on. Also, our housekeeper didn't clean our room thoroughly. She would leave a lot of trash we couldn't fit into their tiny trash bins instead of disposing of it. She also seemed to do the bare minimum with each cleaning and didn't replace items we used as is customary.

Plussat: They did NOT have an indoor pool. They were extremely apologetic and very accommodating with EVERYTHING. They said the information on our third party booking site was incorrect. VERY disappointing since that is why we chose this place but- not their fault.

Miinukset: That booking.com had the indoor pool wrong :(

Miinukset: The bed was way too hard! It was like sleeping on a concrete slab!

Plussat: Bed bug sheet over the mattress, the type of soap in the shower and a list of things to do and things they have on the bulletin board

Miinukset: The drain would not away up

Miinukset: See below comment

Plussat: The room was very spacious.

Miinukset: The shower pressure was horrible. The water was barely coming out the shower head.

Plussat: I loved it it was right off the highway it was clean and had lots of amenities to make me stay longer

Miinukset: Nothing

Plussat: Clean, quiet, courteous efficient service. Wouldn't hesitate to stay here again.

Plussat: Very nicely designed room clean and cozy

Miinukset: No

Plussat: Everything

Plussat: It had many great features. I was so happy that it was pet friendly.

Miinukset: No breakfast or restaurant.

Plussat: The suite was spacious and clean. I love the kitchen area and the fact that there was a full refrigerator and dishwasher even though i didnt use it. The bathroom was big also.

Miinukset: I was told the location had an indoor pool in the advertisement but i discovered after booking that it didnt. Also, the stove top didnt work in my suite.

Plussat: Cleanliness and interior decor.

Miinukset: Loved it all, TV was confusing and didnt allow me to watch an TV in the morning which was upsetting.

Plussat: All was fine for the short stay

Miinukset: Cannot think of anything

Plussat: The room was updated and the breakfast great. There was a perfect variety of foods to choose from. Sonething for everyone.

Miinukset: I'm not sure if the employee at the check-in counter had a long day, but her attitude wasn't very positive. She seemed inconvenience and she wasn't friendly at all. I asked a few questions and received 1 word answers.The gentleman at the counter was nice.

Plussat: Staff was excellent.

Miinukset: Just a tired hotel that needs a major facelift.

Plussat: Everything

Miinukset: Everything was perfect

Plussat: The staff was friendly and even remembered my name when I would walk by the desk. Having a hot breakfast in the morning is definitely a nice touch and was a great time saver. The bed was really comfy. I really liked my room.

Miinukset: Everything was great. Really no complaints at all, except a bar of soap for hands and a second bar for shower would have been nice, lucky that I actually had one in my bag.

Plussat: The staff was Nice and pleasant and my room was very clean.

Miinukset: The cost.

Plussat: The staff was very pleasant and helpful, despite the challenges posed by the on-going gutting of the hotel interior.

Miinukset: The renovations being done at the hotel were severely downplayed in the hotel description when the booking was made, and did not accurately represent the current state of the hotel (nor did the pictures of the hotel which were presented on the website).

Plussat: Nice desk staff

Miinukset: The hotel was under renovation..no one indicated that when I booked the room ..it wa very loud... ax did not work first night. Very disappointed for an embassy suites hotel.

Plussat: Friendly and efficient staff.

Plussat: The staff made every effort to accommodate our somewhat large group. It was definitely appreciated!

Plussat: Nothing

Miinukset: Throughout the night constant running up and down the hall. Noisy rooms. Staff was unable to solve the situation.

Plussat: Staff

Miinukset: Ongoing, loud renovation work, even in off hours.

Plussat: Nothing!

Miinukset: Staff

Plussat: Bed was comfortable. Clean and stylish

Miinukset: Strange loud noise in am (pipes?). Too much light came in under door. No place to put suitcase.

Plussat: Eclectic/centrally located/spacious rooms

Plussat: The staff was great1 loved the room and the view of Richmond from our room. Very comfortable! Would stay there again.

Miinukset: Would have liked a second chair in the room. Otherwise, we enjoyed the stay.

Plussat: Beautiful decor, great staff!

Miinukset: We reserved a king bed and got double beds. They moved us and charged an upgrade fee. Have not removed fee yet.

Plussat: Awesome lobby

Miinukset: Insanely loud room, mediocre creaky bed, iffy neighborhood, no luggage rack, not a 4 star bathroom by any stretch, actually children's art on the walls - not attractive or indicative of a 4 star space, curtains don't close all the way. Basically, look elsewhere for 300+ a night because this isn't a 4 star experience

Miinukset: Shower control orientation. Takes forever for temp to change Dining.. not super attentive Food.. ehh.

Plussat: Beautiful design and interior design. Well-located with a great bar and restaurant

Miinukset: Parking was a bit difficult, so we had to valet park. Needed our car early in the am and were assured someone was always at the front desk. At 4:45, there wasn’t and we had to hunt around the property. Luckily we had plenty of time, but it took about 15 min and made for a nervy start to the day.

Plussat: Loved this place!

Plussat: Great staff Very cool hotel. Awesome rooms. Favorite hotel when staying in Richmond.

Miinukset: Check in time was very late (4pm).

Miinukset: Lacked attention to detail. Both room and bathroom could have been cleaner.

Plussat: Beautiful lobby, wonderful rooms, great service and a New York City vibe.

Plussat: Food was very good. I had the Cheeseburger w/Fries for dinner and the breakfast burrito for breakfast.

Miinukset: Very poor mobile phone coverage. I have AT&T and I could only get above 1 bar by standing in one spot in my room. Otherwise, I couldn't make any phone calls.

Plussat: Did not eat there

Miinukset: nothing

Miinukset: The valet Parker can’t drive very well they scraped my tundra and it caused damage into passenger side all the way to bumper including my side rail step in other words they ruin my whole vacation...

Plussat: Front desk clerk Manuel provided outstanding service. Was professional, polite and accommodating.

Miinukset: N/A

Plussat: How clean it was and how friendly the staff were

Miinukset: Didn’t like the fact there was no parking, no breakfast, no pool. The parking situation was not what I was used to at a hotel. Not the best spot to be putting a hotel

Plussat: Great price and location! Close to our favorite restaurant, too. Everyone there is so nice! Thank you.

Miinukset: Nothing. Everything went well.

Plussat: Staff very friendly

Miinukset: Breakfast expensive

Miinukset: Very limited closet space & machine noise of some kind during the nitefrom above

Plussat: Lovely lobby and room. It was our second stay and we will be back.

Miinukset: I wish the towels were softer, more provided and robes in the room for the price paid.

Plussat: Location and large room

Miinukset: None

Plussat: Proximity to downtown and the historic vibe.

Miinukset: There is nothing the hotel could have done, but there were loud muscle cars displaying their ridiculousness until about 2am. If you want a quieter room recommend asking for an interior room.

Plussat: Nice location in downtown Richmond with easy access off Rt 95. Room was comfortable and clean.

Miinukset: Heat didn't work and rooms and hot water in shower didn't work

Plussat: The location relative to VCU hospital is great. The hotel is very well put together. No complaints.

Plussat: Delta Hotels Downtown Richmond is beautifully designed, the staff is extremely friendly and helpful. No wonder so many weddings and other functions are held there.

Miinukset: Although my stay last year was superb, this year I did encounter a problem; however, an employee made that problem go away, and in a very diplomatic manner. She made the difference for me, and I will choose The Delta again next year.

Plussat: Location.

Miinukset: You have to pay daily for parking even if you're staying in the hotel.....

Plussat: The staff was great! I love the location - close to VCU, the rates are reasonable and the hotel rooms are clean and the hotel is really nice. Really nice bar too.

Miinukset: room was a little small but that is ok.

Plussat: The room was so clean and the bed was very comfortable! Lovely shower too! The breakfast was delicious. Everyone we encountered was friendly and helpful.

Plussat: Check in was quick and easy. Our room with two double beds was quite spacious. It had a good sized closet as well as a chest of drawers with three large drawers to be able to unpack, and not have to keep all of your belongings in your suitcase(s). The beds were comfortable as were the pillows. The breakfast buffet was delicious. The food in the restaurant was as well. Room service was quick, and the food was delicious and hot. I would definitely stay here again!

Miinukset: Nothing.

Plussat: The location is convenient for events by the train station and capital. The room was clean.

Miinukset: The breakfast buffet was not worth the money we paid for it. It was very limited and poor value for your money. I would not recommend paying extra to get breakfast included. Additionally, the shower did not drain and caused issues as we were preparing to head out to an event.

Plussat: The room was positioned facing the city to make a wonderful view of the Christmas atmosphere. The lights of the city excited the night. We had the suite and I would definitely recommend for a couple looking to enjoy a part of Richmond most don’t get to see. The room would be well suited for someone on business with a bedroom side as well a separate office/lounge with windows wrapped around and a beautiful view to make the office work a little more bearable. ** All photos of room and views. **

Miinukset: Front desk Staff was a little slow and not as friendly but it was late into the night when I checked in after a Christmas party we attended in the building. Not enough issue to make a fuss.

Plussat: Location

Miinukset: Bathroom floors were not cleaned

Plussat: I loved the room setup. The room was very clean, the bed was super comfortable, and the service was great. It was nice having a smart TV to watch netflix and we were happy to hear checkout time was at noon rather than 11 am. The water view around the hotel was beautiful and the food in the restaurant was good.

Miinukset: I had asked for an accommodation/request per our stay about us celebrating our anniversary as well as being first time visitors in Richmond and nothing was done above and beyond to make it personal or special. The parking was never advertised as needing to pay a fee nightly when I had booked the room and it stated parking was an amenity. When we had been offered to dine in the restaurant in the hotel, we were never informed it would charge a "dining fee." When we ordered room service for drinks to be delivered to the room, they had charged our generous tip twice. I had spoken with the waiter, and he had informed us of a "romance package" that was never offered on booking nor on the hotel website for a better deal. The walls were super thin, I could hear the next customer sneezing. When we informed the front desk upon checking out of our bill being so high and not understanding all the extra charges, they couldn't give me a reason as to why I had been charged and had mentioned to bring it up to management and that I would be contacted as to what they could do for me. Instead I received an email of my bill statement being the same amount I was told upon checkout with nothing fixed.

Plussat: Anything I needed was so easy and was taken care of effectively and immediately

Miinukset: I got incorrectly gendered when I went to check out

Plussat: Very elegant and comfortable rooms beautifully appointed. Nice to have bar for stairs!

Miinukset: The bathroom was super spacious and lovely but needing a surface for toiletries. There was room for a piece of furniture to store toiletries which would have been helpful.

Plussat: Nice lunch at the restaurant, there was a cat on premises who was a real show off and clearly loved by the staff.

Miinukset: Room was a little noisy with a loud fan, but honestly, no big deal.

Miinukset: It is seriously dated.

Plussat: The location and garden

Miinukset: Parking

Plussat: The staff was amazing! Very helpful and friendly.

Plussat: Loved the historic architecture of the hotel and the hotel's restaurant was superb.

Plussat: Location was excellent, couple of great restaurants within walking distance. Parking was right in front of the Inn at no extra cost. Safe neighborhood; quiet; reception staff friendly and helpful.

Miinukset: Took the elevator to the third floor and exited on a back porch that stretched the length of the building. Our room was at the far end of the porch which then required that we more the luggage down the length of the porch, carry them down a flight of abt 8 steps across a landing and up another flight of about 6 steps. All a little strange, but a very nice place to stay.

Plussat: Room was nice, quite, convenient

Miinukset: Parking was an issue

Plussat: Cool historic building. Good location.

Miinukset: Very uncomfortable bed and pillows. Ugh.

Plussat: Loved the history and ambience

Miinukset: The room above our room was so loud, making it hard to sleep and it was just them walking around I think. The floor/ceiling was just too thin I think. The hotel has so much potential, just needs updating and a good designer

Plussat: The front desk staff and others working there were extremely nice and helpful.

Miinukset: No airport shuttle. The ad promised a shuttle but it only travels within 2 miles of the hotel. no restaurant or bar. Apparently coming soon. my hotel room wall had a very large crack with wallpaper hanging off it. The room was not properly vacuumed.

Miinukset: Manager don’t know how to treat their customers after all they are in hospitality business. Manager needs more training to deal with customers and hospitality.

Plussat: Location

Miinukset: Was not anywhere as nice as the other Hyatt's that I have stayed at!!

Plussat: Everything

Miinukset: I thought your breakfast could be served to your room

Plussat: The location was convenient to local shops and restaurants.

Miinukset: It was a little difficult to find at night.

Plussat: Great breakfast and staff was great as well.

Miinukset: TV does not fully swivel. Unwatchable from any angle. You guys were aware of this when putting room together. Not good.

Plussat: The bed was soft!!!

Plussat: The breakfast was phenomenal. The staff was very friendly. The hotel itself like the lobby and exercise room are very nice. Excellent location with it being part of the Town Center shopping.

Miinukset: The rooms themselves are a little tired and seem like they need some updating or sprucing up. Our only other complaint is that our room never got cleaned the day after our first night there.

Plussat: Bed was lovely

Miinukset: N/a

Plussat: Everything was perfect, best hotel I’ve ever been to it’s literally perfect. Very spacious and clean to the max. Awesome experience. Will be returning soon.

Miinukset: N/A

Plussat: Unbelievable location! This will now be a vacation destination in itself for us!

Miinukset: Absolutely nothing!

Plussat: Food was ok, location was awesome , everyone was friendly

Miinukset: N/A

Plussat: Hot shower

Miinukset: I didn't get a room service at ...i asked the lady doing room service on sunday morning and she didn't change sheets just fixed the bed and she left a lot of tissue papers inside the bed