The Westin Excelsior, Rome

The shower water pressure was excellent. I liked the bottle waters that were delivered daily. I like the decor

I did not like the difficulty on getting an iron and ironing board. The service department told me that there was none in the building anymore. I called the next day again requested an iron and board and one was delivered but I was given a 10minute time limit to use it.

Excelsior Roma - Fallen from grace

This used to be the place to be - via Veneto, Harry's Bar, a beautiful tree-lined windy boulevard in the heart of Rome. A recent overnight at the Excelsior which is in the Westin group was very disappointing. Sadly, our "upgraded" room facing via Veneto was in disrepair, the carpet was soiled and stained, doorknobs loose or broken, paint chipping and wallpaper peeling. Staff were fairly friendly but as I have stayed in many hotels in Rome, this group did not compare. Hefty nightly charge not worth the money. We only enjoyed the high ceilings and 18th-century architecture.