The Westin Excelsior, Rome

The rooms were very comfortable and spacious and very clean. B

IT was in need of updating. The room looked tired and dated. The room was a great size and very comfortable but the TV was inadequate and had no channels. For a Westin you expect more! The breakfast was not good. we went A la carte and it cost us £70 for not much . An eggs benedict a croissant each and 2 coffees! A RIP OFF. We were incensed but had no time to complain because of the horrendous queues to check in and out.VERY UNSATISFACTORY. I asked to have ham instead of prawns for my benedict The menu said it was supposed to be on english muffins but it came on tiny winy pastry cases!!! Was is that??? Just a few of the issues.

Nothing

Bad smell Cheap quality Very old Unfriendly reception

Excelsior Roma - Fallen from grace

This used to be the place to be - via Veneto, Harry's Bar, a beautiful tree-lined windy boulevard in the heart of Rome. A recent overnight at the Excelsior which is in the Westin group was very disappointing. Sadly, our "upgraded" room facing via Veneto was in disrepair, the carpet was soiled and stained, doorknobs loose or broken, paint chipping and wallpaper peeling. Staff were fairly friendly but as I have stayed in many hotels in Rome, this group did not compare. Hefty nightly charge not worth the money. We only enjoyed the high ceilings and 18th-century architecture.

We have stayed at this hotel numerous times over the years and have loved it. The building is beautiful and the lobby/main area are spectacular.

The hotel was full with a conference of some sort. The gentleman that checked us in couldn’t care about us. We’ve loved this hotel in the past but I think this was our last visit there. The room was mediocre, the staff was mediocre, I was very disappointed.

Location. Very close to places to visit in Rome

Very outdated rooms. Hotel needs a huge revamp. Staff don't pick up the phone - I had to go down to reception twice because they wouldn't answer the phone (inadmissible in a hotle like this). I had requested a King size bed and got two twins instead.

The hotel was extremely dirty room.

The room was big and comfortable. Staff were friendly.

Housekeeping was poor. Also, there were several steps inside and outside the hotel making it a nightmare for parents with a baby and a stroller.

Excellent location for all the sights and dining locations of Rome. Also, close by to the Metro.

The comfort of the bed

I believe it is over-priced

Location of the hotel

problem during checking, took long time.

surounding area location

fisrt they wanted to give an inside dark room,than what I had was on the top flor,with terrible wiew