Holiday Inn Express St. Ignace-Lake Front

3rd time stayung there, nice friendly staff.

Need some updating

Double billed for a basement room

Very clean, staff at the desk were nice. The location is great, there are good restaurant's in the area and of course easy access to the ferry docks. They do have coupons for the Mackinac ferries, we had to ask however if they offered any.

We booked a room and it was in the basement of the building, it was decorated as all the other areas were but to me it has a somewhat claustrophobic feel about it. The most significant problem was, at check out we received our zero balance bill however we were BILLED AGAIN a full night we discovered upon bank statement review. It took four days of calling to get an answer and were told it would take up to five business days to be completed. The manager never spoke to us or apologized, it was all handled via front desk staff. At a $250/night charge you would hope for better service. I however find this an issue with ALL TRAVEL SITES I BOOK WITH