Mombasa hotellia

Plussat: Beautiful beach setting (one of the most beautiful I've ever seen!), delicious and diverse buffet, and well appointed, modern rooms. I'd definitely go back with my family: they had really clearly marked eggless and vegetarian options. My colleague also mentioned they have a kids club (though I was traveling for work and so didn't use that).

Miinukset: I had ordered a packed breakfast on the final day because I had to leave early for the SGR, but they forgot to pack it and give it to me. I mentioned it at the desk when checking out, but then forgot to ask a second time (and the receptionist forgot to give it to me before I left).

Plussat: Their hospitality, they care about the guests and try their best to cater to our requests

Plussat: I liked the food I

Miinukset: Checking in took along time

Plussat: EVERYTHING Special mention of Geoffrey at the Restaurant who was so helpful & had a cheerful attitude 24/7.

Miinukset: That my Holiday came to an end ,after such BLISS.

Plussat: Good African beach hotel that great if you are looking for peaceful weekend getaway from Nairobi.

Miinukset: The services in hotel territory are too expensive. $60 for a massage is bit too much in Africa.

Plussat: The location

Miinukset: Not much activities.

Plussat: Friendly staff and fabulous location

Miinukset: Very bad Karaoke until midnight on Sunday night should finish at 10pm

Plussat: Amazing place. Will highly recommend!

Miinukset: Can be busy with lots conference people. Not ideal if you prefer a quite time.

Plussat: Location was perfect! Hotel personnel was very helpful and genial

Miinukset: There were too much flies at the restaurant.

Plussat: The room was amazing

Miinukset: Since there were so many customers in the restaurant, some of us were not attended to...

Plussat: Everything was perfect during my stray at Voyager. Staff were incredibly helpful, nice, kind and they are doing their best to make you fell welcomed! Where ever you move in Voyager they are trying to help you and make your stay special. Don`t miss to try cocktails from bartender Gona who is going to make you feel so happy and make you laugh. If I continue with the names of staff that make my stay perfect, a list will be very long. Special thanks to Winnie for the best service in the restaurant. Don`t miss the live music !

Miinukset: Only suggestion is to do some improvements (upgrades) in bathrooms.

Plussat: Birthday celebration / cake on 24th june was wonderful

Miinukset: Long Wait to check in due to some mess up due to booking. Com team.

Plussat: Everything else especially the officer on call KEVIN ACHUNGO and our concierge who checked us in JOAN. They were so incredible at handling us .

Miinukset: Access to rooms was not by key cards but the old keys system.

Plussat: Kids activities including swiming

Plussat: The breakfasts and dinner had a good selection. Pools very clean.

Miinukset: Some of the bar service a little slow but quite a few trainees so was ok.

Plussat: The meals were great. The front desk, room service, bars and room cleaning staff were very helpful and friendly. The drivers were also very welcoming and accommodating.

Miinukset: The staff at the Restaurant were not very helpful. They largely ignored me and gravitated towards the larger family, corporate groups and tourists. The two ladies (Faith and another Lady) I was familiar with were mostly working the indoor section- not outdoors where I was seated. Many of the staff did not look in my direction, even though I was waving frantically. On one occasion, (Dinner, Tuesday 2nd July) I had to call back a waiter (Klaus?) who had repeatedly walked right past me so I could request a glass of water. He then asked for my room number, even though my wrist-band was clearly on display. I was offended, as I have never been asked on any of my previous five stays. By the time I got my desert, I had not received the glass of water. That was a mood-killer. Also the wifi was too slow for streaming, so evening movie/series wind-down tended to be a bit of a bore.

Plussat: Well done and comfy rooms several swimming pools and excellent view while at the beach bar point

Miinukset: Sea food

Plussat: Hyvä ruoka, upeat illallisohjelmat, kiva henki sekä henkilökunta. Alue viihtyisä ja melko laaja, monenlaista tarjontaa.

Miinukset: Huoneet ok, mutta kylpyhuone kaipaisi päivitystä. Hotellin alueelta mennessä yleiselle beachille ei askelta päässyt, ettei ollut kaupustelijat parvena myymässä kuka mitäkin. Sitkeätä lajia.

Plussat: Ystävällinen henkilökunta. Todella hyvää palvelua kaikissa asioissa.

Plussat: Yes

Miinukset: Towels

Plussat: Staff and facilities

Miinukset: Not having prawns on the buffet menu.

Plussat: + Friendly staff + Great Service + Good value for money (All Inclusive Plan) + 3 Pools 3 Restaurants 3 Bars. + Amazing Views of the Ocean and the tropical trees.

Miinukset: - Extremely Old Rooms and Bathroom was Extremely old as well (I Hated the room and loved the rest of the resort). - Beach is with High tides so half of the day you can’t swim in the ocean. - In the all inclusive you can only drink selected beverages not all. - Staff at reception only are too slow.

Plussat: Staff were very helpful and friendly, rooms were very clean and spacious.

Plussat: Awesome and I met new friends

Miinukset: Nothing

Plussat: everything was perfect. friendly staff, rooms spacious, food was satisfactory and the ambiance was perfect for relaxation

Plussat: Me and my husband were there for a few days of our honeymoon. We were surprised with some fruit and cake at our room, and a room decoration, very nice. We loved our bedroom, it was big, pretty and confortable (as well as the bathroom)! We tried the restaurant bar at the beach for lunch a few times, and the food was very good. We also loved the indian restaurant, the food was amazing!! The beach is little (but nice), but there are a lot of pools to discover also! The majority of the staff is very nice, helpful and joyfull.

Miinukset: We didn't like the fact that we could not schedule the Zanzibar restaurant (a restaurant at the beach). We stayed for 3 nights and the first 2 nights it was fully booked, and in the 3rd they had a privat event. This should not happen, we should have been given the oportunity to try all the restaurants (since there were only 2 besides the buffet)... Also, when we arrived at the bedroom we had no telephone and no air conditioning. We had to go to the reception to resolve this, and they only fixed the air conditioning.

Miinukset: Property needs a touch up but overall still fanulous!

Plussat: The room is spacious and comfy

Miinukset: Water issues: low pressure in the shower, the water stopped running at some point but came back within seconds, and it was not warm enough The margarita I had by the swimming pool

Plussat: Beautiful well maintained hotel with great customer service.

Miinukset: The shower should have had hot water

Miinukset: The provision of WiFi was as good as non existent. There was none in the room at all and it was extraordinarily patchy and effectively useless.

Plussat: Facilities are great.

Miinukset: Service is very wanting! So slow! I travelled with my 11/2 year old and getting someone to make a simple meal for her was a task! I had to call over and over again for any response. Maybe for those traveling without kids it would be good but I really struggled.

Plussat: The food was amazing! Sweet and very filling. The staff were helpful and accommodating and the room were pristine and well furnished. The hotel staff gave my girlfriend a surprise birthday cake that was absolutely complimentary!

Plussat: Fantastic pool area. Beautiful gardens and main lobby. Great restaurant by the beach. Friendly staff.

Miinukset: No WiFi in room, better in restaurant and lobby, but still slow. Room a bit faded, not upkept. My room was missing refrigerstor, lamps etc. Toilett was leaking water and electric outlets ste not working. Suggestion to management is for someone to check rooms before guests arrive! Lack of organization at reception, requests get forgotten and/or delayed.

Plussat: The staff where incredibly helpful and friendly. Their attention to detail was impressive. The food was tasty and there was a good selection - something different every evening. Lunch is not buffet which makes a nice change. Although the resort is not new everything was well maintained and very clean. The resort is well situated - beautiful long stretches of white sand - and the hotel keeps the beach clean. They have an agreement with the local touts so you aren’t hassled when leaving their premises.

Miinukset: The resort, well out of town, is designed for a quieter crowd which we enjoyed so people expecting a buzzing experience will be disappointed.

Plussat: The staff were helpful and friendly, the hotel was clean, the food was excellent

Miinukset: The WiFi could have been a bit better. Charging for use of a room safe is very unusual, generally hotels do not charge for this any more.

Plussat: Buffet breakfast, alacarte lunch, beach, room, staff etc

Miinukset: Unpaved access to rooms. Lack of tv in room, poor internet

Miinukset: We were disappointed that their wasn't fresh fish available.

Plussat: The beach is just a few steps away and the whole place has a feel of an oasis.

Miinukset: The wifi can be a little hit and miss, but generally workable.

Plussat: The staff were excellent and very helpful, the location and the view was breathtaking. However, the shower was very poor, no WiFi. Everything else was excellent.

Miinukset: Shower and wifi

Plussat: George at the restaurant & Kevin housekeeper/cleaner

Miinukset: No kids facilities or menu. Dinner served too late...especially for kids

Plussat: Coffee, tea and biscuits free of charge in the afternoon. Swimming is much better in the afternoon because of high tide. Breakfast offer was very good.

Miinukset: WiFi didn't work in our room.

Plussat: Mukava rento tunnelma, aisiat hoituivat hyvin. Ystävällinen palvelu. Siisti pihapiiri, mukavia oleskelupaikkoja eri puolilla aluetta.

Miinukset: Ei lounasvaihtoehtoja, vain buffet, muut ravintolat eivät olleet auki.

Plussat: Nice view, friendly staff, but food and water hygiene 0 Me and my family we left with diarrhoea and sickens. We spent four nights at the hotel.☹️

Plussat: It was an amazing experience. Food was great, staff very friendly, sheets were clean. The walk by the beach was the best. We had a great time. Wished we could stay longer.

Plussat: Wonderful staff

Miinukset: Very slow internet, quality of food average

Plussat: Staff was extremely friendly and helpful round the clock. Always someone asking if you needed or wanted something. We had a double room with a view of the sea and pool. It was very nice and comfortable, AC and hot water worked well. Though basically no Wifi- we used our hotspot even in the lobby. Breakfast and dinner buffet very good and was a pretty nice value. The beach access is wonderful! Lots and lots of chairs, loungers and hammocks all around the property. Have some cool bars to choose from as part of the resort, overlooking the sea. The view is gorgeous! The poo is also super nice and clean! Would have been nice to use at night though. Grounds are super well kept and cool wildlife to sea- beautiful birds and tortoises on the property. The area around is very safe feeling, a bit away from town. 10-15 Uber to some stuff and 10 minute walk to atm and shops at nyali center. The gym is very clean and modern but I actually felt safe enough to do morning runs along the road in the mornings. Pretty good! People are friendly :)

Miinukset: Wish very much for blackout curtains in the room- because of the overhang ceiling it doesn’t get tooo bright but around the pool they have security lights all night and it was a bit bright on our room. Also they do a nightly performance at 9-11pm and it’s kinda noisy in the rooms close to the pool. They have several bars around the property but all had the same menu, value for drinks is fine but the alcohol isn’t great- tried several wines and rum and the alcohol tastes old. So they should definitely update their bars. They didn’t mind we had our own alcohol in our room but they had a hard time finding a wine opener ha. Their house wine of boxed wine. Other than those things it was a fantastic stay!!

Plussat: Very friendly staff

Plussat: The rooms were nice, clean and comfortable. Prime location

Miinukset: The WiFi wasn't consistent through the compound and the food wasn't that great. They didn't have jet skies which was a let down.

Plussat: + Lovely atmosphere + Good Staff + Nice pool + with an entrance to next door big resort. + Nice views and bars.

Miinukset: -Beach is not perfect for swimming since it come with high tides -Room is pretty old and the AC is super old. -No variety in food items. - Food is below average. - A bit expensive.

Plussat: Customer service is top notch

Plussat: Good breakfast

Miinukset: More recreational facilities

Plussat: everything, its our 6th visit

Miinukset: A bit quiet, portugese man of war jelly fish on the beach,Dangerous. Very windy in the afternoon The old parrot has gone

Plussat: Beautifully decorated

Miinukset: It was a bit dark to walk from the restaurant area to the room

Plussat: The room was clean and the room service was excellent. Thank you.

Plussat: Perfect spot for a short relaxation and/or beach holiday, not for partying and nightlife. Wind from the Indian Ocean helped to bear heat and humidity. Well looked-after premises with friendly and attentive staff.

Miinukset: A crisp Sauvignon Blanc for dinner? Great! But not if it ain't properly chilled!!! Same for beers. Make sure you order drinks first and ask for coolers and lots of ice in them.

Plussat: Everything, exceptional service, friendly staff and the food is great.

Plussat: The location and the traditional African feel Wonderful food Excellent staff The parrots

Miinukset: Rooms a bit worn out and tired but adequate

Plussat: Many options, friendly staff, cool sea breeze

Plussat: The buffet had a nice selection of food and the staff were really friendly and helpful.

Miinukset: We got the old style rooms from the 80s which were really disappointing.

Plussat: The chef did well but he could do better.

Miinukset: 1.dirty bathrooms 2. 3-legged dining chairs. 3. Untrained servers. 4. No proper bar 5. Slow service, young children had to wait for their order while adults ate.

Plussat: Leah was the best customer service person I met in all the hotels I stayed over in Kenya. She is super friend sweet and charming . Because of her I would stay again .

Plussat: Location is perfect. Our room was very big. The hotel is very private. Clean beach and great views.

Miinukset: Very slow service. Very basic f&b

Miinukset: I was getting frustrated by calling a million times to simply get a receipt of my payment. Speechless.

Plussat: Food

Miinukset: Broken windows Broken bath handles Dead crabs in swimming pool Broken tiles

Plussat: The location of the hotel is incredible and the staff were super nice. The swimming pool is definitly a plus and it was very good to spend some time there. The beach on the hotel front is good, and only the hotel guests are there.

Miinukset: The wifi was horrible. I needed to work online and it was impossible. The breakfast could have more variety: cheese, ham, expesso coffee, etc.

Plussat: Its a great gateway resort hotel... Not too popular which means you can enjoy your privacy and awesome beach view for the sea view rooms. Totally worth every penny...

Plussat: The rooms were big and the easy beach access

Miinukset: For a 5 star resort the hotel had extremely poor management. Lacked alot of maintenance. I stayed room 14 on the 3rd floor, the curtains were soaking wet, room was infested with ants, they did not refill the tea and coffee bar, sheets had brown stains, shower did not work, no hot water, hot water tap in the basin did not work. I am extremely disappointed with my stay.

Plussat: Rooms were fantastic and the staff were amazing. The front desk manager Leah is amazing she is Gem.

Miinukset: Meals were not so great.

Plussat: The location is perfect

Miinukset: The staff gave piecemeal information, they withheld important information like hidden charges.

Miinukset: It took a lot of time to get hot water from the taps Sinks were not draining properly

Plussat: The staff were wonderful, and the breakfast buffet was fantastic. Pools were beautiful, and you would be hard-pressed to find a better location on the beach. Be adventurous and haggle for good transport rates to Fort Jesus, Old Town, local beach market, Haller Park, and all sorts of other Mombasa attractions. Also don't be afraid to walk along the beach during the day; just say "No thank you" to all the people trying to sell you stuff. Eventually they'll get the idea and mostly leave you alone. Paradise!

Miinukset: Shower tap came off in my son's hand (corroded fitting) & couldn't be fixed that day. They moved us to another room, which was great. But they first tried to charge us a rather crazy amount for the tap replacement. But, after I explained what had happened (no negligence on my son's part--just came off as he turned it), they relented. I appreciated their willingness to consider the details.

Plussat: Vastness and view of the sea

Miinukset: A little old

Plussat: The rooms were very clean, and the hotel made the birthday of my girlfriend very memorable. i will surely visit again.

Plussat: No air conditioning!!!!

Plussat: breakfast was ok,nothing special. the staff were slow, service was slow. location was.ok.the a.c was weak took forever to make the room cold.

Miinukset: the efficiency of the staff, the air conditioning and the breakfast menu can be updated or changed.

Plussat: The food was very blunt, the salt shakers were empty

Miinukset: -Train the stuff, they have no courtesy and click if you request something -This will go on the website to warn others but this hotel is very risky for solo travelers...I had an employee giving the room of a lady to a gentleman who said he was lonely. Very unprofessional and unacceptable -The searing assignment should be thought through....you cannot have a child booster seat in the middle...do you except to fly to get on the other side of the table. Planning and seating arrangements...should have thorough planning or scrapped off on a first come first sit basis

Plussat: 1. They are several swimming pools in the hotel and access to a beautiful clean beach. 2. The hotel is located in the Bamburi area, which is central with several shopping areas and restaurants to chose from around.

Miinukset: 1.No irons provided so you have to pay extra to have clothes ironed. 2.You are seated at the same table for every meal for the duration of your stay. Which l found unnerving. 3.The cuisine could do with a variety of more local dishes.

Plussat: The rooms were excellent... Tasty food and wonderful staff

Miinukset: Food was delicious and the location is perfect.

Plussat: We were holidaying as a group - 3 adults and 9 children. We wanted a holiday that would keep the children happy and occupied - and PrideInn Paradise Beach Hotel & Spa certainly provided that. The water park area was amazing and the kids loved it. There was another pool away from the waterpark area, where adults could have a quieter swim and engage in water-aerobics etc. Unfortunately, the rain prevented us from being in the water some of the time. The rooms were spacious and were perfect for our group. The staff went out of their way to be helpful and were always friendly and attentive to our needs. We needed an extra towel and this was provided immediately. The food was excellent with lots of choices. The beach is lovely and the hotel area leading to the beach provides a useful area for games and relaxing.

Miinukset: The weather could have been kinder - but that's not the hotel's fault :-) Otherwise - there's really nothing that we didn't like.

Miinukset: The food kinda ruined my experience. My tasty at all

Plussat: Well kept. Very clean. Very friendly. Nice pools. Good food, many choices. Great service. Steps to beach!

Miinukset: The wheel chair accessible bathroom in the lobby was great, but the accessible bathroom in the room is not well thought out; the shower and the toilet are in the same room with no barrier keeping the water away from the toilet area. So once one showers the floor is very wet for the next person using the restroom. Since my brother cannot walk at all, he is bound to get wet every time he needs the restroom. We had to call the front desk every time someone had a shower to dry up the space. The hotel was very quick to respond each time and did the best they could even in the middle of the night.

Plussat: The staff were friendly and helpful, especially Said who took the time to play with my son. The room was spacious and clean, and the property was just big enough to not feel crowded. My son really enjoyed the pool area as well

Plussat: We loved everything about pride inn! We even extended our stay! We will definitely be back! The staff made us truly feel like home!

Plussat: The amenities, the beach, complimentary breakfast, evening tea and most of the staff esp Judith, Emmaculate and the Manager.

Miinukset: Some staff were super rude. And they did not provide all the required information upfront. Had to learn the hard way.

Plussat: the staff at restaurants and buffet were kind enough to accommodate my strict dietary requirements. the spa treatments were a great way to relax and get pampered after a long travel itinerary.

Miinukset: the mosquito nets in our room had holes and ends didn’t completely close so it was useless.

Plussat: The pool and the water park

Miinukset: The service sometimes was a little slow

Plussat: Nice pool Bed comfy Entertainment was super Good pool trainer Moses Friendly staff

Miinukset: Terrible food esp lunch and dinner. Room towels poor quality and old as well Room cleanliness not upto standard

Plussat: The service at the Dau Restaurant, the pool and the staff especially Joy at the reception and Fatuma at the Dau restaurant.

Miinukset: The service at the Old Town Bistro Restaurant. It took 1 hr 15 minutes for my order (including toddler's) to arrive. And when it did, it was the wrong one.

Miinukset: Bathroom fixtures were salt-air damaged, in need of replacement. But rooms were clean and comfortable. I have a few concerns about lost and found department - they don't seem to have one and therefore no way to track items.

Plussat: The food was great. I expected to have a surprise to my partner by having some flowers in the room since it was my honeymoon but it never happened...though we enjoyed the stay 100%

Miinukset: Nothing

Plussat: We loved everything! A beautiful place to stay! Grand yet warm, all went out of their way to make us feel comfortable and enjoy our stay. Scrumptious food, free tea and snacks, lots of activities and wonderful staff! Asante Sana team Diani Reef for giving us a dream vacation!

Miinukset: Nothing! Just the rooms and bathrooms need refurbishing..

Plussat: Personnel was friendly, location great and they had a private beach where no beachboys or salesmen were aloud.

Miinukset: Personnel at the reception don't speak good english, if you have a more complicated question it can be hard to communicate although they were friendly.

Plussat: The chef made a special breakfast just for us on the last day.

Miinukset: There could be more variety in the breakfast and also coastal dishes would be nice.

Plussat: The staff is excellent. Always on call. The evening Animation team display is awesome. Really entertaining. Will definitely be visiting again in 6 months.

Plussat: We had luckily dropped into Diani Reef for a drink as we had walked along the beach for several kilometers and wanted refreshments. We were thrilled with the hotel and decided this was the hotel for us as we were not totally satisfied with our original hotel. We changed hotels and on the first night as we were due settle into our new room, we got a call from the Supervisor Susan who had decided to upgrade us to an executive suit with no extra charge. She saved our Diani Beach experience after the first hotel! She ensured the stay at the hotel was one of the best ever by checking constantly that everything was ok. The hotel provided the right services in our view; they had a night service which was very much appreciated, complimentary tea /coffee in the room and free water brought every day. Any issues we had reported were fixed quickly and professionally. All the staff at the hotel were extremely friendly and full of humor and we give thanks to all for a wonderful stay. Asante sana! Gaby & Andrew

Plussat: Hospitality is amazing!! Staff are so friendly and warm. Manager checked in with us everyday about how our stay was going. Beautiful white sand beaches. Huge pool that my kids loved. Incredible food with a range of Kenyan, Indian and European foods for each meal. Facilities are a bit beyond their prime but we felt like this was reflected in the price and the hospitality of the staff made up for it.

Plussat: Beach very close

Miinukset: Too expensive

Plussat: Very friendly staffs and the best entertainment team! The greet and meet cocktail party was such a thoughtful idea! The activities and the competitions are such a cool creativity. Diani reef felt home!

Plussat: Hyvä kuntosali

Miinukset: Ollut varmaan huippuvuosinaan hieno ja suosittu. Nyt ilmeisesti aika ja turistikato vaikuttaneet että osa hotellista on päässyt rapistumaan. Lisäksi henkilökuntaa oli asiakkaisiin nähden -paljon, mutta silti palvelu oli etenkin aamiaisella todella hidasta.

Plussat: Nicely mixed menu

Miinukset: Room ACs not so good

Plussat: Restaurant was good

Miinukset: Admin / Finance staff /system were useless, couldn't even provide me with a complete printed statement for my stay, validating my payments, etc. Big bland hotel, with no atmosphere...

Plussat: The location, the rooms and cleanliness. They had spacious rooms, with balconies that face the pools or water

Miinukset: The staff here kiss up to white people too much. They will stop talking with you mid sentence if they see a Caucasian approach. They will actually go out of their way to help the Caucasian first, then come back to attend to you. The color coded bracelet for meal plans is useless if everytime you go to eat or get a drink you are pestered about your room number. The monkey's are aggressive and will still your food from the plate. There is a security guard who chases them down, but these Monkeys outsmart him. The entertainment staff, i heard one singing Kenya inchi nzuri"hakuna ebola" , which is insensitive at best! Can you imagine if there was a tourist from those Ebola prone places who have actually lost loved one's hearing this? The buffet is recycled food with a twist. You are not fooling anyone really.

Plussat: Entertainment for guests. Private beach. Child care services. Great pool. Good meal options.

Miinukset: Bathroom shower head and knobs were aged and in need of mordern renovation.

Plussat: The swimming pool

Miinukset: massive pool

Plussat: Very friendly and Courteous staff, Great location, Swimming pools, The beach, just awesome!

Miinukset: Amani Tiwi Resort is the place to visit any vacation day. All rooms with pool view, certain rooms has great ocean view. Clean beach area full of Sun, sand and fun!

Plussat: The staffs hospitality, The ambience Was superb

Miinukset: Nothing

Plussat: Beautiful location, in the middle of nowhere. Private beach. Swimmingpool 500 m long. Lots of monkeys :-) fun for tourists, less fun for locals. Very good lunch and dinner. All inclusive package good drinks. Service minded and friendly personnel.

Miinukset: Breakfast not up to standard! No butter, instead margarine. No bacon (maybe due to strong muslim area) although there are also beef alternatives. Sometimes no jam or marmelade. But if you don't need butter and bacon all was okay.

Plussat: I made an online booking 2 month prior and when I got there everything was set for us. Thanks to Mwanaisha and trainee Curtis at the front desk who made us feel welcomed. It was close to everywhere I wanted to go. Security Guards outside assisted us to allocate a parking space. Beds were spacious and comfortable. I will definitely go back to Pride inn as they made me feel wanted and the hotel was clean. Staff were always humble and alway greeting you. Even when we checked out it was all SMILES. Thanks guys see you soon.

Plussat: it was satisfactory

Miinukset: tea was kinda cold

Plussat: The area is not the best condition but for that area Pride Inn is a needle in a hay stack very clean wonderful staff this hotel is a compliment to the area. Old town has a lot of old building but is a safe area to be in nice people just old buildings. One of the best facilities in Old town. Great hotel to stay in very spacious rooms unexpectedly the rooms are huge and you would not think that when you pull up, the building looks small from outside but once you see the rooms you will be pleasantly surprised.

Plussat: Mwanaisha was an amazing host, Top hospitality from her. Great hotel with super clean rooms and services. Will definitely return again when we visit next to Mombasa.

Miinukset: Nothing..

Plussat: The staff were very welcoming and friendly and could not do enough. The room was clean and everything worked.

Miinukset: It would be better if things like eggs were cooked at the time of order and not an hour before. The room I stayed in the shower water leaked all over the floor under the glass partition. It was also impossible to reach the toilet paper when using the toilet. the TV in the dining room needs to be turned down especially during dinner. We don't need to watch soap series will eating dinner.

Plussat: The rooms are big and comfort, good breakfast. The stuff very friendly.

Miinukset: location can be weird at night but i guess thats Mombassa energy.

Miinukset: The Staff

Plussat: Occasional we saw that there was no hot water for shower. That could be improved. The friendly service we got from Mariam was excellent and customer focused. The breakfast was more than we hoped for, but please find another way to brew coffee. The air-con was perfect.

Miinukset: The bar service need to be improved.

Plussat: Staffs are wonderful,very very good.the hotel is very clean...FANTASTIC

Miinukset: I love everything about this hotel.

Plussat: Spacious room

Miinukset: Water issue (pressure and hot water...)

Plussat: The property is at the beach with spacious rooms

Miinukset: Most of the facilities in the apartment are run down and the bathroom was leaking. The air conditioner was not functional.

Plussat: Hotellin tilat ja huone olivat siistit ja hyvin varustetut (keittiötilat huoneessa). Sänky oli mukava. Henkilökunta erittäin ystävällistä, ja hotelli sijaitsee turvallisella alueella hieman sivussa pääväyliltä. Hotelli on myös vartioitu. Ranta on aivan vieressä, ja uimisen lisäksi rannalla on mukava kävellä ja poiketa ravintoloihin / kahviloihin. Tuk-tukilla tai taksilla pääsee lähimpään kauppakeskukseen 10 minuutissa.

Miinukset: WC:n ja keittiön hanoista loppui vesi pariksi päiväksi oleskelumme loppupuolella. Suihkusta sitä kyllä tuolloin tuli. WC-paperia ilmeisesti säännösteltiin, koska jouduimme pyytämään sitä pariin otteeseen lisää siivoojilta. Hotellin yhteydessä olevan ravintolan juomatarjonta oli hyvä ja kohtuuhintainen, sen sijaan ruuat eivät olleet kovin hyviä. Kannattaa kävellä muutaman sadan metrin päässä oleviin muihin rantaravintoloihin syömään.

Plussat: The value for money.

Miinukset: I was so happy, relaxed, did not have the time to note any dislikes....I was very satisfied with the place and the services.

Plussat: PEOPLE: I supposed the people were nice. We were too exhausted when we arrived and had to little time to spend on complaining as we were sure much of our complaints would not have been solved in one day. Thus, we took a breathe and let out 1.5 day pass. I am not sure how nice they would have been had we complained. I did leave my bag at the lounge a great guy whom name I did not catch brought it back to me at the room. Made sure I checked that everything was in there before he left. He was very pleasant!!!! BEACH; The place has a nice beach front at the back. This was our highlight, we walked with our toddler, played in the sand though it was raining every now and then. Staff said that in season the place is very busy. FOOD; the food from the restaurant was really good, though if you want to take it to you room they package it in foil for what they can and the soups you bring a bowl from your room....no room service.

Miinukset: From the entrance, the sign that is, my heart sunk as we approached the gate. My exact exclamation was "oh my God, this is the place!!" As the gate opened, there was a sense of hope when I glimpsed the lounge as we unloaded out luggage. We proceeded into the lounge which was fairly nice and promising, check in was a breeze, we had reserved to pay upon arrival. FYI, we could not leave as we did not know the area very well and only had the arrival day, the next day and the 3rd day was our departure day, so we paid. As we approached, or walked up the stairs to our room on the 3rd floor, all the hope I had was erased by the sight of massive puddles in the hallways. These lead all the way to our room, in front of our room!!!! It was a rainy day, and I suppose the wind blows the water into the hallway, but one would think they would have a solution to this due to safety concerns. Our first room was a studio, which we changed as it faced the parking lot, which was next to the main entrance/gate. We moved to a 1 bedroom facing the middle of the hotel, the pool. KITCHEN; Stove top old and rusty. Microwave clean, dishes in the cabinets somewhat clean, but of course these are cleaned by the previous guests so one should expect to re-wash them before use. Dish washing detergent available, I however think than they should provided new dish washing cloth for each stay/guest. GARBAGE CAN under the sink, STRONG ODOR when you open under the sink. LIVING ROOM: Seats not very comfortable, to me they seemed like outdoor seating options, you cannot snuggle with your loved one or kiddos, made out of bamboo tree so the cushions are always sliding. TV had a line across it. BEDROOM: do not remember the bed size but was big enough for my husband and 1 with one toddler. FOOD; No room service. Restaurant not part of the hotel, you must take your bowls from the room downstairs to bring the food to the room. Terrible if you have child/toddler.

Plussat: Right on the beach

Miinukset: Shampoo and body wash in the shower was not working and pool was cold and shaded

Plussat: Everything else

Miinukset: No Sea view from my room

Plussat: A great place, close to the beach and a nice apartement. All staff are so friendly but the restauran

Miinukset: The restaurant that is not qwned by the hotel is worthless

Plussat: I liked the location and the ambience in the room. One of the best in Mombasa.

Plussat: Very proffesion and helpful staff. Clean rooms.

Plussat: Mercy is the best. So attentive to the guests needs.

Miinukset: Nothing was amiss

Plussat: The house was perfectly located without disturbances. And the personnel especially the cleeaning stuff were guest friendly.

Miinukset: 1. The bathroom didn’t have any drainage apart from the bath itself. Always the bathroom was wet. Eventually it caused an accident and I personally felt down. 2. Several times we didn’t have the priority of using hot water. 3. As per the house rules; we couldn’t get new towels everyday. I think this should be daily. 4. At the beach also; as per the house, it was forbidden to take personal drinks whatsoever. I think this should be guest friendly. 5. Especially during the night there were a lot of mosquitoes. This made my family so scared of getting diseases. The only solution was always giving mosquitoes sprays. I think mosquito nets should be available. 6. The receptionist should be assisting all the guest and be capable of solving simple challenges by giving options to the guests. It took almost one and a half hour for my family to learn about when we could get hot water.

Plussat: Sijainti Bamburi beachin lähellä

Plussat: Welcome drink Spacious, tidy and well equipped rooms Great interior decor Staff are professional and friendly Beautiful white sandy beach that is clean Lots of trees and vegetation giving it a fresh natural look Lots of birds View of big container ships Best value for money

Plussat: Great and Timely service.

Plussat: The location and the beach was absolutely nice. The deluxe rooms are fairly modern and have a nice view of the sea.

Miinukset: The hotel’s proximity to the public beach meant that over the local public holiday, the beach is unusually busy. The smaller swimming pool also requires much needed TLC.

Plussat: The grounds are well maintained. There are some good activities to do at the hotel. The band kept us entertained at meal times.

Miinukset: On the first day we arrived, we ordered lunch at the restaurant and it came an hour later. Some of the waiters did not seem to understand English, as we had to request anything, more than once e.g. even simple things like napkins and salt. All the ornaments in the room were rusted, the bathroom was mouldy with rusted taps. The bedding smelt mouldy and wet. On one nights we showered with ice cold water, we complained and were told that the thermostat had to be replaced. Ater requesting to be moved from our room due to this, we were moved to another bit found the same issue there.

Plussat: Beautiful garden Quiet area Convenient location

Miinukset: Old furniture in the room Old bathroom

Plussat: Breakfast, dinner, facilities and location

Miinukset: Toilet in room was blocked, room was small for the amount of money charges, house keeping service was slow, as it took one hour for a floor towel mat to arrive in the room.

Plussat: The food (breakfast and dinner) was incredible - varied, generous and delicious. The staff were friendly and helpful. The room was clean, cool and comfortable. The two swimming pools were beautifully clean.

Plussat: It is nearest to the beach

Miinukset: Cleanness and good breakfast

Plussat: Ystävällinen palvelu, WiFi, viihtyisä allasalue, ranta vieressä.

Plussat: Restaurant and facilities were good. Staff was friendly. Pool was nice.

Miinukset: Some rooms and common areas need refurbishment. Food at Le Bistro is average.

Plussat: Better WiFi, Some utensils for the Kitchen,

Miinukset: Very Very Poor WiFi,,

Plussat: great accommodation

Miinukset: nothing

Plussat: Location, view, and apartment was clean and tidy, rooms were spacious..

Miinukset: We waited for an hour longer to check in, booking.com said check in from 8.30am got there at 11.30am and didnt get a room till 1pm! So some sort of confusion! No hot water the next day, called reception numerous times,stayed in the apartment all day and maintenance finally rocked up at 4pm and said all sorted... same issue next day with the hot water,same guy turns up and now knows what the issue was and sorted it by the afternoon... apartments do not have any crockery or cutlery but they have a kitchen unit :/ there was confusion around the kids food as well, we were told under 10s eat for free, and when we ordered for my 2yr old niece again we were told.we had to pay, reception calls and tells us we need to order from kids menu... ai and we have looked for this kids menu and no where to be found... checked out and asked for a porter and was told there is no porter available... hmm

Plussat: Nothing

Miinukset: Absolutely the worst hotel experience we’ve had. Insects in room on arrival. No hot water Room service takes hours Lights / electricity keeps switching off After explaining to management, no response Stay away !!

Plussat: it is a beautiful place

Miinukset: the service, especially check out was horrible. they kept my mum and sister waiting for 4 hours. When they finally checked in, only one of the rooms was open. It took them another 2 hours to open the other bedroom. extremely disappointing! their bar only had 2 shot glasses. it was quite funny to be honest. a group of 12 people at the bar were sharing 2 shot glasses. TWO!!!!!!

Plussat: Well designed and spacious.

Miinukset: The called me twice to check it I was going to be checking in while threatening to cancel my booking. On checking on of the bedrooms was locked and was only opened after an hour and several calls. If you are going to have a self catering apartment then out cutlery in the kitchen. And laundry bags. And an iron box. Have my laundry on day 1( using my own bag ) and got it on day 3 after following up severally. Ordered room dining and was served without cutlery. After several calls the reception I gave up and threw the food. Went outside to eat. English point was a disappointment. I would not encourage anyone to stay there till they sort out the basic service elements first.

Plussat: Great food

Plussat: Friendly and helpful staff from reception, gym and hotel restaurant. Clean gym and stunning pool. Apartment suite was very clean and well appointed.

Miinukset: Kitchen staff and chef do not fully understand what gluten-free requirements entail. This is an opportunity for training, especially with their á la carte menu. However, rice and potato options were readily available. Speaker system, cappuccino maker & kitchen sink (pipe from basin to exit pipe were not connected) were not working.

Plussat: The ambience and organization of the place

Plussat: The views were stunning. Well maintained and kept property. Close to town. The staff are extremely helpful if you needed something done. Brenda and Samuel at the front desk went above and beyond their duties to help me when I needed help with connecting to my work.

Plussat: Location, spa, pool, and amazing Guest relations manager!

Miinukset: Apartments - did not have the cutlery needed.

Plussat: The property is beautiful may need a little maintenance and awesome views.

Miinukset: The property is beautiful may need a little maintenance, our shower room ceiling had water damage. Overall nice hotel but customer service was very poor. We waited 2 hrs to be checked in on a booking that was done 5 months prior. We got to the room, no kettle called down for one did not get it until next day when they came to fix the master bedroom into that were broken. Needs a lot of people skills for it to maintain a 5 star!

Plussat: Gym, pool, space in room fully equipped, dstv with all channels.

Miinukset: Bathroom shower head, poor soap quality, no sandals, no showercaps etc, old towels

Plussat: Se oli siisti ja luotettava

Miinukset: Lähistö ei ollut kävelyaluetta, muualle piti matkustaa uberilla tai muulla kyydillä.

Plussat: Rooms are check-in are good though not fully equipped atleast one can cook. Id go back but not the restaurant side.

Miinukset: The food and beverage is very wanting. Food us delivered warm after waiting for long its not good food and very little portion too expensive for the product

Plussat: Environment is great

Miinukset: Not serving breakfast at the cost

Plussat: This is a very reasonably priced hotel. My room was large, comfortable and clean; the hotel staff were helpful, friendly and efficient. The sitting area overlooking the creek is very nice.

Miinukset: The food is not value for money; in terms of quality and variety neither the breakfast nor the evening meal were really good enough for the price. The dining area, which potentially has a good view, is glassed in and horribly lit - a real missed opportunity, i'm afraid.

Plussat: The size of the rooms. Great space, good central location. Access to everything from airport, to beaches and amenities.

Miinukset: The facilities were slightly below par and what could easily have been a higher standard of accommodation was let down by this.

Plussat: Rooms so spacious

Miinukset: Traffic at the entrance

Plussat: Nice place and the staff were just wonderful

Plussat: The staff

Plussat: Honeymoon went well . The bed was decorated with flowers

Miinukset: Nothing actually

Plussat: Huone oli tilava ja parveke iso plussa.

Miinukset: Sijainti hieman haastava, sillä kävelyetäisyydellä ei ole hirveästi mitään eli taksilla liikuttava. Hotellin ravintola oli laadultaan vaihteleva. Tulin kipeäksi salaatin syötyäni, mutta lämpimät ruuat olivat ok.

Plussat: Limited choice, fruits were constantly running out, no variaties.

Miinukset: The market is not far and fruits should have been plenty. very few staff who appeared tired.

Plussat: Accessibility

Miinukset: Facilities provided-very very poor

Plussat: An extra bed

Miinukset: Nothing at all

Plussat: Air conditioner functioned well and was such a big help considering the hot whether of Mombasa in March. Breakfast was averagely good, served in a relaxing atmosphere. Lunch was great, especially pilau. The reception was very welcoming and ready to assist.

Miinukset: Shower was too weak, barely dripping. I hope it got fixed! Please provide shampoo and conditioner in addition to the tiny bathing soap provided. The microwave provided in the room did not work!

Plussat: I liked everything. Big and clean swimming, comfortable room and very clean not forgetting the breakfast it was delicious

Miinukset: Nothing everything is dope

Plussat: The staff were on hand to assist me upon arrival, greeted us with lovely smiles. Very impressed

Miinukset: For what you pay can't fault my stay there, maybe more sun beds

Plussat: The property was well located on the North Coast close to the beach and nearby attractions. The restaurant has improved significantly since my last visit with new furniture and an enhanced menu, The staff were very friendly and were very helpful. The beers were cold!!!!!!

Miinukset: No complaints

Plussat: Yummy breakfast, great stuff and very clean place near the beach

Miinukset: Everything was fantastic!

Plussat: I liked the meals,service and the coolness(noise free)of the place.The driver was outstanding

Miinukset: Involve a swimming guide, floaters

Plussat: The cleanliness and quietness of the apartments.the most friendly staff on earth and the general manager Ann Nyaga whom we bumped to was just amazing and even took time to give us recommendations for the airline to take back to nairobi.will definitely becoming back.and the food was just mouthwatering

Miinukset: No complains at all

Plussat: Upon arrival my room wasn't ready but I was taken care of well and received some sodas at the restaurant. Staff very friendly

Miinukset: The kitchen was a bit poorly equipped (cutlery etc.)

Plussat: Location

Miinukset: Food;too much Indian foods

Plussat: The service was not up to mark,even if you order something from room they keep passing call other departments no one take responsibility to give guest good service,if you order something to eat for deliver food in your room charge 500ksh extra per items.This is pathetic

Miinukset: Service

Plussat: Hyvä aamiainen. Upea ranta. Hyvä uima-allas

Miinukset: Kuluneet paikat.

Plussat: Bed super Breakfast bad

Plussat: The Location is beautiful and serene and The staff are extremely friendly and welcoming...

Plussat: The beach view

Miinukset: Absolutely nothing

Miinukset: I didn't like how the staff treated us especially the guy who was making breakfast (eggs) on 5/08/2019.

Plussat: The staff were amazing and provided a quality service that my daughter really liked

Miinukset: Lack of mosquitoes nets in the room

Plussat: I especially want to thank Julie at the front desk, she was always great! The breakfast was good, the location was quiet and secure. The atmosphere was perfect!

Plussat: At beachfront

Miinukset: Food was mainly catered for Indian culture. No variation in buffet dinner, same spicey meals without variation. Got tired of eating same thing! There were 2 coachroaches spotted on a buffet container. When i pointed them out to staff, she simply squashed them and continued serving same food. The front desk staff were without customer service skill coming across as though you are bothering them when you ask for their help. Customer service scores a 2/10. They could not price match as advertised on site. The hotel was very noisy on Saturday with a wedding event that carried on till 0300am.

Plussat: Amazing friendly staff..the hotel is right on the beach and I loved that between the rooms, the bar and the restaurant is an open field with an awesome view to the beach. I also loved The food the whole time I was there!

Miinukset: The bathtub was very old and stained.

Plussat: A very big and comfortable bed. Large room. A large balcony

Miinukset: Area roundvthe lift cluttered with mops, bucket, cleaning material.... unsightlyc

Plussat: The service at the bar was excellent!

Miinukset: Your breakfast tables have a rod underneath that kept hitting my legs.

Miinukset: not a good variety on breakfast buffet

Miinukset: Thieves and cockroaches!  If you are planning to go to Mombasa don’t ever go to Sentrim Castle Royal Hotel! I got stolen of KES 6000 in the looked luggage room. Had my shillings in proper bunches of 10.000 each. Someone removed 3000 from each bunch, hoping I wouldn’t notice, but I did. My son had a broken shower and plenty of cockroaches in his room. And the hotel did nothing about it. They promised to send my stolen money back by M-pesa but it never happened. I am deeply disappointed! One of my worst hotel experiences in Kenya.

Miinukset: The bath tab is combined with the bath shower. The tab is slipper so could cause an accident.

Plussat: Everything was great

Miinukset: Towels

Plussat: Nothing at all

Miinukset: Environment, food, smell, staff, Price.

Miinukset: Breakfast lacked pancakes

Plussat: nothing

Miinukset: Linen and towels old..in pieces, dirty place, noisy,... you wonder if there is a manager or if its not bankrupt . It is advisable that booking rep sees/visit the place. Your descriptions are completely different to reality

Plussat: The location

Miinukset: Employees attitude, cleanliness

Plussat: The staff were polite enough

Miinukset: They could really do with a facelift of the property

Miinukset: Resturant staff is unprofessional you ask questions they will be mad for no reason

Plussat: I liked the location of the hotel. It is close to major shopping malls and entertainment spots.

Miinukset: I didn't like being charged twice for the same stay period. Was asked to pay on arrival then the following day i received a notification from my bank saying bookings.com had deducted money from my account.

Plussat: Good location

Miinukset: My wife found a finger nail in her food and couldnt take her breakfast. The cook came and instead of apologising started explaining how they do stuff to prevent such sutuations....

Plussat: Everything was ok

Plussat: Location next to the Ocean Food

Miinukset: The beds are just too old, not modern, toilets outdated, rusted furnitures and no maintainance of furnitures

Plussat: The external scenery is good.

Miinukset: Shower room somehow old air conditioner also. Customer service somehow..

Plussat: The beavh

Miinukset: I don't like the bed at all

Plussat: Bed comfy

Miinukset: Staff attitude

Plussat: Nice beach front location

Miinukset: _old torn bed sheets and towels. food overcooked, lacking flavor. Rooms, outside garden space, food and service need some tlc - tender, love and care to bring back the spark that it surely had.

Plussat: I was here way back in 2015 Dec and had to come back since I did enjoy. This time was even better. I like the courtesy of the employees, the breakfast is awesome, dinner with the performance was lit. Only a small hick-up with payment as I had a bill which was not reflecting in the system and dint want to leave without paying hence delayed me a little bit. Over all Very good and will come back again.