Mombasa hotellia

Plussat: There was a wedding which we found out that it was the granddaughter of the owner of the hotel getting married. It was a bad experience for us attention was paid for the indian guests who came for the wedding otherwise I would rate Voyager beach resort Nyali 100 times better. On the check out was a disaster if I was catching a flight I would have missed it probably no refund. There is a lack of communication between travel AGENTS and the hotel and so they kept us and other american couple until they had to make a phone call to confirm payment. We were so frustrated by the process and the supervisor she was very unprofessional and no manners at all we felt as if we had done a robbery now waiting for police to arrest us. No way I will step in that hotel again in a lifetime and I am being truthful so you can make your own mind too..

Miinukset: Everything went wrong, the waiters and room assistants work the hardest but the whitesands management need to check other hotels think outside the box like Voyager beach resort Nyali Mombasa how it does business and entertain its guests 1st class Hotel and learn from them otherwise entertainment was very poor. I have 7,000 followers on trip advisor and they will all know about it. I ordered a drink around lunch time one day there was not a lot of customers around but some guests of the hotel owner were around and I ordered before them it took 35 minutes and it was not until I told the waiter that i will make a complaint, she brought a very watered down passion juice busy serving the Indian Royal family, I can make a better glass of juice with my passion fruits in the back of my garden. It was an absolutely joke, it is not how it is advertised and if you want some disappointment do not use this hotel. I have stayed in hotels all over the world and on an evening meal the hotel should provide at least free cold water on a tap on a climate like that. One evening I came up with a seven up bottle which I bought outside the hotel, I was expecting to be told off maybe that no outside drinks allowed. I went to get some food when I came to the table my chilled out 7up bottle was gone and a waiter came immediately telling me drinks are 450 kes I told him I don't want a drink. Bad management, bad business if you operate like that in Europe you will go bankrupt if you pay you expect 1st class especially with a hotel like The Whitesands.

Plussat: Foods, staff, hospitality

Miinukset: Room cleaners are too slow. there are too many street vendors at beach.

Plussat: Beautiful beach setting (one of the most beautiful I've ever seen!), delicious and diverse buffet, and well appointed, modern rooms. I'd definitely go back with my family: they had really clearly marked eggless and vegetarian options. My colleague also mentioned they have a kids club (though I was traveling for work and so didn't use that).

Miinukset: I had ordered a packed breakfast on the final day because I had to leave early for the SGR, but they forgot to pack it and give it to me. I mentioned it at the desk when checking out, but then forgot to ask a second time (and the receptionist forgot to give it to me before I left).

Plussat: I liked the food I

Miinukset: Checking in took along time

Plussat: The the meals

Miinukset: The nets did not fit the bed round

Plussat: Superb breakfast. Worked well for the whole family. Safe place for kids to wonder around on their own.

Miinukset: Would have liked more non-indian food at buffet. Waited 1 hour in my room whilst a workman attempted to repair the A/C. He was not customer friendly and in the end I had to push to get my room changed. I don't know why I was not offered another room immediately when the hotel knew there was a problem with the A/C.

Plussat: The room was amazing

Miinukset: Since there were so many customers in the restaurant, some of us were not attended to...

Plussat: Best place to visit if you have a family. Ask for baby care services. A beautiful beach and a pool If you like reading, Swahili lounge is a nice quiet place to stay.

Miinukset: Room Floor tiles

Plussat: Friendly attentive staff, great facilities, and good rooms

Miinukset: Nothing everything exceed my expectations

Plussat: The grounds - plants and flowers/ the 3 swimming pools/ the sea view room we got after requesting room change / the Italian restaurant food/ vegetarian options good. Trip ( additional cost) to reef/ marine park area.

Miinukset: Not possible to sit or visit beach as often tide is up and when it is not there are lots of people wanting to sell you safari and other trips and various souvenirs - they are friendly but continuously pester and won’t give up. We requested and paid for a sea view room but were given a room with huge palm tree in front so could see nothing. We did manage to change room to better one but it was hassle as we only stayed 5 days so wasted our time and energy trying to sort out. Dining room gets very overcrowded and busy at times and hard to find single table for 2 and drinks service gets slow. Hotel is bit of a maze with rooms in blocks all round grounds and it is not well sign posted so easy to get lost when first arriving!

Plussat: Hyvä ruoka, upeat illallisohjelmat, kiva henki sekä henkilökunta. Alue viihtyisä ja melko laaja, monenlaista tarjontaa.

Miinukset: Huoneet ok, mutta kylpyhuone kaipaisi päivitystä. Hotellin alueelta mennessä yleiselle beachille ei askelta päässyt, ettei ollut kaupustelijat parvena myymässä kuka mitäkin. Sitkeätä lajia.

Plussat: Ystävällinen henkilökunta. Todella hyvää palvelua kaikissa asioissa.

Plussat: Amazing and helpful staff. I loved the water activities and evening entertainment. The daily theme made us look forward to the next day :-) that was great. I also loved the food. The variety was amazing.

Miinukset: The room I stayed in was not only small but old and stuffy. I mean, nothing close to what I expected. The bathroom was extremely stuffy we had to keep the door open just to ease off some of that stuffiness.

Plussat: Pool

Miinukset: We requested packed breakfast but request was denied

Plussat: Runsaasti tuoreita hedelmiä aamiaisella ja illallisella. Iltaohjelmat. Swahili lounge oli hieno.

Miinukset: Huoneet olivat vähän kuluneita. Kylpyhuoneessa ei suihku toiminut ja WC pytty toimi myös huonosti. Vaikea kulkuinen maasto, paljon rappusia.

Miinukset: The location was perfect, and the staff were friendly, the food and the facilities were amazing, nice place to stay

Plussat: Everything

Miinukset: I thought I booked for a sea view but unfortunately it was garden view which ruined my first moment

Plussat: everything was perfect. friendly staff, rooms spacious, food was satisfactory and the ambiance was perfect for relaxation

Plussat: Very friendly staff

Plussat: The chef did well but he could do better.

Miinukset: 1.dirty bathrooms 2. 3-legged dining chairs. 3. Untrained servers. 4. No proper bar 5. Slow service, young children had to wait for their order while adults ate.

Plussat: Leah was the best customer service person I met in all the hotels I stayed over in Kenya. She is super friend sweet and charming . Because of her I would stay again .

Plussat: Location is perfect. Our room was very big. The hotel is very private. Clean beach and great views.

Miinukset: Very slow service. Very basic f&b

Plussat: The location of the hotel is incredible and the staff were super nice. The swimming pool is definitly a plus and it was very good to spend some time there. The beach on the hotel front is good, and only the hotel guests are there.

Miinukset: The wifi was horrible. I needed to work online and it was impossible. The breakfast could have more variety: cheese, ham, expesso coffee, etc.

Plussat: Its a great gateway resort hotel... Not too popular which means you can enjoy your privacy and awesome beach view for the sea view rooms. Totally worth every penny...

Plussat: The rooms were big and the easy beach access

Miinukset: For a 5 star resort the hotel had extremely poor management. Lacked alot of maintenance. I stayed room 14 on the 3rd floor, the curtains were soaking wet, room was infested with ants, they did not refill the tea and coffee bar, sheets had brown stains, shower did not work, no hot water, hot water tap in the basin did not work. I am extremely disappointed with my stay.

Plussat: Rooms were fantastic and the staff were amazing. The front desk manager Leah is amazing she is Gem.

Miinukset: Meals were not so great.

Plussat: Upgraded sea view at no extra charge, view was great!!! Flush mechanism on Toilet was not working initially, maintenance crew fixed right away. Food and spa were amazing. Staff was attentive, courteous and happy.

Miinukset: Front door had no door knob. Bed was a little stiff. Water pressure in shower would fluctuate.

Plussat: Close to beach.

Miinukset: Very dark decor. No kettle or bottle opener. Basic equipment.

Plussat: Good breakfast

Miinukset: More recreational facilities

Plussat: Beautifully decorated

Miinukset: It was a bit dark to walk from the restaurant area to the room

Plussat: Everything, exceptional service, friendly staff and the food is great.

Plussat: Many options, friendly staff, cool sea breeze

Plussat: Food and staff

Miinukset: The beds are not comfortable and the socket to recharge phone was away from bed, also I suggested to manager to put ATM machine like many hotels do so that the guests can have access to cash since hotel is far away from any banks

Plussat: The buffet had a nice selection of food and the staff were really friendly and helpful.

Miinukset: We got the old style rooms from the 80s which were really disappointing.

Plussat: The food was delicious, the staff very helpful and friendly. My room was upgraded at no extra cost during my stay. This hotel felt like paradise!

Miinukset: Standard double room was a bit small but I was upgraded to a sea view room half way through my stay. This room was absolutely perfect with amazing views of the Indian Ocean.

Plussat: The location, food, the beach and the staff

Miinukset: Wonderful place for holidays.

Miinukset: Small beds joined together to form one big bed. It was very uncomfortable.

Plussat: Very friendly staff who are super talented dancers, sumptuous meals, thrilling water activities. Rooms are beautiful with awesome views to the ocean or pool area. Evening performances are exciting and engaging.

Plussat: The location, clean beach with a wonderful atmosphere.

Miinukset: Lack of attention to detail, had to remind on items like toiletries and conveniences. In the dining facilities the staff mostly seemed overwhelmed.

Plussat: Swahili food was excellent. Kids’ staff Adasa, Sharon and Margaret. And also Juma (DJ Otiz) who let the kids sing and be DJs.

Miinukset: More seafood needed at meals. Also price was expensive, not great value for money.

Miinukset: Too much conference focus. No clear information on available activities

Plussat: Kids programs

Miinukset: Food

Plussat: A receptionist called Mishi was exceptional

Miinukset: High costs

Plussat: the staff at restaurants and buffet were kind enough to accommodate my strict dietary requirements. the spa treatments were a great way to relax and get pampered after a long travel itinerary.

Miinukset: the mosquito nets in our room had holes and ends didn’t completely close so it was useless.

Plussat: The place and the the hole staff

Miinukset: Not enough sunchairs at the beach !

Plussat: The breakfast was delicious, of wide variety and plentiful

Miinukset: The buffet dinner was a bit expensive. I was there for bed and breakfast and had to pay for my dinner.

Plussat: The nice beach and the hospitality

Miinukset: The experience was marvelous

Plussat: Generous breakfast. Nice beach

Miinukset: rooms need renovations. Waitstaff need professional training snd be more enthusisstic. This is not a 5 star hotel

Plussat: James the Driver was the best, he knows how to take care of the guests. Keep up the good job James!

Miinukset: I loved everything, nothing to complain about.

Plussat: Tabitha, once again was very very helpful and ensured our stay was one to remember! Thanks Tabitha for what you do.

Miinukset: Most of the rooms do not have sea view

Plussat: Hyvä kuntosali

Miinukset: Ollut varmaan huippuvuosinaan hieno ja suosittu. Nyt ilmeisesti aika ja turistikato vaikuttaneet että osa hotellista on päässyt rapistumaan. Lisäksi henkilökuntaa oli asiakkaisiin nähden -paljon, mutta silti palvelu oli etenkin aamiaisella todella hidasta.

Plussat: The room was very spacious

Miinukset: 1.Bad food,lamb chops were stale and My husband had a running stomach there after just after taking a small piece. 2.I was given expired water to drink which is very unethical and unhealthy I am still thinking of how to handle the issue

Plussat: Position OK for walking to tourist spots. Rustic and authentic hotel in centre of mombasa.

Miinukset: Old building in City centre. No hot water for shower but because of hot clinate, the cool water was OK.

Plussat: The welcome, the room, the food.

Miinukset: Could they have a map so we could find our way around?

Plussat: It was very nice to stay in the middle of the city having everything you need : good food , relaxing beds and television to come down at the end of the day

Miinukset: It was a little noisy sometimes - but only a little ... and it was a rainy day , a very nice thing to stay inside the comfortable hotel

Plussat: Staff was very friendly and helpful.

Miinukset: Hot water issues. Poor menu.

Miinukset: Lack of room service especially considering very poor weather season.

Miinukset: The restaurant staff are extremely rude and unpleasant.

Plussat: Location

Miinukset: The mean security guard by the beach. Very passive-aggressive.

Plussat: I liked everything really, surrounding really nice

Plussat: Hotellin tilat ja huone olivat siistit ja hyvin varustetut (keittiötilat huoneessa). Sänky oli mukava. Henkilökunta erittäin ystävällistä, ja hotelli sijaitsee turvallisella alueella hieman sivussa pääväyliltä. Hotelli on myös vartioitu. Ranta on aivan vieressä, ja uimisen lisäksi rannalla on mukava kävellä ja poiketa ravintoloihin / kahviloihin. Tuk-tukilla tai taksilla pääsee lähimpään kauppakeskukseen 10 minuutissa.

Miinukset: WC:n ja keittiön hanoista loppui vesi pariksi päiväksi oleskelumme loppupuolella. Suihkusta sitä kyllä tuolloin tuli. WC-paperia ilmeisesti säännösteltiin, koska jouduimme pyytämään sitä pariin otteeseen lisää siivoojilta. Hotellin yhteydessä olevan ravintolan juomatarjonta oli hyvä ja kohtuuhintainen, sen sijaan ruuat eivät olleet kovin hyviä. Kannattaa kävellä muutaman sadan metrin päässä oleviin muihin rantaravintoloihin syömään.

Plussat: Spacious, AC worked great, right on the beach and pool is lovely..

Miinukset: Far from airport. Having your own car would be handy.

Plussat: Location was good. Infrastructure was good. Space was just right.

Miinukset: Three bedroom apartment was very stuffy and bedsheets didn’t seem freshly prepared.

Plussat: It's very close to the beach...24hr accessibility to the GYM and warm reception from the staff members...

Miinukset: No change of towels..At least one pair of sandals in the room since not everyone carries a pair...

Plussat: Every day cleaning and friendly staff ! Big rooms

Miinukset: Without a Moskito net in the bedroom... from the Main Street to the property it is a long way without any lights... transport is not always available! Pool isn’t clean

Plussat: Sijainti Bamburi beachin lähellä

Plussat: it was nothing out of the ordinary. However, I became sick the second day I was there and spent the next 2 days in bed. Having paid for all those meals which i could not eat, I was shocked when they charged me for soup when I could not attend a meal. And it took forever to get that delivered. When it arrived it was vegetable soup instead of broth. I was very disappointedm

Miinukset: Service. Tried phoning the number on my confirmation 3 times while in Nairobi with questions but never reached a live person and was unable to leave a message. Cost. my initial contact gave a reasonable price. But it did NOT indicate that once I received the final information that there would be almost the same amount added in taxes as the original estimate. i would never have booked it at that rate. AND THEN they overcharged me. They realized their mistake and showed me the charge was canceled. But imagine my shock, dismay and frustration when I found that same amount on my credit card statement. I am trying to sort this out, using a friend in Nairobi as i was concerned about the language barrier. He is making very little headway. Even if I had been well, there was nowhere near the activities i have enjoyed at other resorts.

Plussat: Restaurant and facilities were good. Staff was friendly. Pool was nice.

Miinukset: Some rooms and common areas need refurbishment. Food at Le Bistro is average.

Plussat: Pletty

Miinukset: Customer service was extremely poor..Had asked for my room door to be opened took me whole day waiting...Also the Room service was not the was as advertised. Booked for deluxe and didn't like it, No bath Tabs either. GYM locked during the day. The security wise on Beach side anyone can go through

Miinukset: The food at the buffet was really disappointing.. Expected more choices...

Plussat: Proximity to the beach. Proximity to other attraction sites... .nice staff.

Miinukset: TV reception , bathroom not sparkling clean.

Plussat: Staff were welcoming especially LIlian the staff at the guest relations and those at the swiming pool and chef.

Miinukset: The momentous minutiae like Washrooms are leaking allover and staff wiping cutlery from the restaurant which caused a lot of noise . The TV was not working and technician who came to fix was untidy. Buffet has the same same food that you can get at home. The front office staff couldn't get my booking from the system until I felt lost.

Plussat: The Customer Service was impeccable!

Miinukset: Nothing.

Plussat: Very friendly staff. Very delicious meals. Very accomodating.spacious clean rooms!

Miinukset: The salamanders

Plussat: Ystävällinen palvelu, WiFi, viihtyisä allasalue, ranta vieressä.

Plussat: General environment was very good

Miinukset: I didn't like an arrangement where dinner is served without a drink.

Miinukset: The lady at the gate had a problem with how we operated. She kept asking us weirdly questions like. Where are you going? I don't understand how she couldn't know after staying there forsome days

Plussat: Se oli siisti ja luotettava

Miinukset: Lähistö ei ollut kävelyaluetta, muualle piti matkustaa uberilla tai muulla kyydillä.

Plussat: The room was spacious and clean

Miinukset: Lack of slippers

Plussat: Aamiainen oli hyvä ja riittävä. Henkilökunnan palvelu oli ystävällistä ja puutteet huomioitiin heti ja korjattiin. Geniusalennus huoneemme oli retro ja kulunut mutta toimiva.

Miinukset: Sijainti oli hieman hankala, koska olimme liikkeellä ilman autoa. Lähimmät ostospalvelut noin kilometrin päässä hotellista. Tuli sentähden käveltyä ja reippaitua.

Plussat: Bed was comfy. Excellent breakfast Pool was warm View was good Away from the hustle & bustle of the city

Miinukset: Slightly damp smell in the bedroom Air condition & fan automatically switched off when card was taken out when lights went off. Air con therefore not on at night so slept badly.

Plussat: The rooms are always nice and clean and the Air conditioners always work well. They stopped stocking the mini bar which is a slight annoyance and the bar selection is paltry. The food here has always been less than mediocre so i never attempt to try it.

Plussat: The room was really good

Miinukset: Water

Miinukset: To get the hot water for the shower took literally 10 minutes. A waste of water

Plussat: The location and rooms are good.

Miinukset: Room was insecure due to balcony doors not closing and locking. No kettle to make tea or coffee. Light switches far away from the bed. Bar not adequately stocked. A number of items on the menu were unavailable (fish at the coast!)....Breakfast Buffett not very inspiring....

Plussat: Service was gd Ad also food

Miinukset: It was a good place for bussiness but not leisure

Plussat: Huone oli tilava ja parveke iso plussa.

Miinukset: Sijainti hieman haastava, sillä kävelyetäisyydellä ei ole hirveästi mitään eli taksilla liikuttava. Hotellin ravintola oli laadultaan vaihteleva. Tulin kipeäksi salaatin syötyäni, mutta lämpimät ruuat olivat ok.

Plussat: Ambience, the flower gardens, swimming pool, the meals and generally the cleanliness.

Miinukset: Less pillows in the hotel apartments and the pace at responding to clients needs

Miinukset: The bathroom... water was not contained it spilled from the shower... very porr design Executive Suite - sparse in terms of items... no glasses; limited view... Lots of mosquitos...

Plussat: Friendly and helpful staff from reception, gym and hotel restaurant. Clean gym and stunning pool. Apartment suite was very clean and well appointed.

Miinukset: Kitchen staff and chef do not fully understand what gluten-free requirements entail. This is an opportunity for training, especially with their á la carte menu. However, rice and potato options were readily available. Speaker system, cappuccino maker & kitchen sink (pipe from basin to exit pipe were not connected) were not working.

Plussat: The views were stunning. Well maintained and kept property. Close to town. The staff are extremely helpful if you needed something done. Brenda and Samuel at the front desk went above and beyond their duties to help me when I needed help with connecting to my work.

Plussat: Add self cooking facilities in apartments or have cooking gadgets out!!!!..

Miinukset: Lack of cooking amenities yet the cooking gadgets are there

Plussat: Clean luxurious place, had a whole apartment to myself. The environmental practices are excellent.

Miinukset: - The internet is the worst, i could hardly connect it for more than 5 minutes. - The food was horrible - Front desk in my view failed to live up to the hotel and location - Communication was never fluid, you call reception for help and they never respond nor notify afterwards why they have not acted on your request.

Miinukset: Slow pace at the reception during checkin. No hot shower

Plussat: Amazing view. Lovely restaurants - the food at Margherita and Karahi. Clean and spacious apartment. Friendly staff

Miinukset: Breakfast buffet was average. Took over a hour for someone to come and unlock all the rooms when we first checked in.

Plussat: Liked the breakfast

Miinukset: The room is large.

Plussat: The service at the bar was excellent!

Miinukset: Your breakfast tables have a rod underneath that kept hitting my legs.

Plussat: Everything was great

Miinukset: Towels

Plussat: The general response from the staff is good

Miinukset: The room I spent in is a bit squeezed,

Plussat: Great location (walking distance to Fort Jesus, banks and shops), friendly staff, good breakfast, good restaurant.

Miinukset: Nothing in particular.

Miinukset: Breakfast lacked pancakes

Plussat: Accessibility

Miinukset: Facilities provided-very very poor

Plussat: An extra bed

Miinukset: Nothing at all

Plussat: Air conditioner functioned well and was such a big help considering the hot whether of Mombasa in March. Breakfast was averagely good, served in a relaxing atmosphere. Lunch was great, especially pilau. The reception was very welcoming and ready to assist.

Miinukset: Shower was too weak, barely dripping. I hope it got fixed! Please provide shampoo and conditioner in addition to the tiny bathing soap provided. The microwave provided in the room did not work!

Plussat: I liked everything. Big and clean swimming, comfortable room and very clean not forgetting the breakfast it was delicious

Miinukset: Nothing everything is dope

Plussat: The staff were on hand to assist me upon arrival, greeted us with lovely smiles. Very impressed

Miinukset: For what you pay can't fault my stay there, maybe more sun beds

Plussat: The property was well located on the North Coast close to the beach and nearby attractions. The restaurant has improved significantly since my last visit with new furniture and an enhanced menu, The staff were very friendly and were very helpful. The beers were cold!!!!!!

Miinukset: No complaints

Plussat: Yummy breakfast, great stuff and very clean place near the beach

Miinukset: Everything was fantastic!

Plussat: The cleanliness and quietness of the apartments.the most friendly staff on earth and the general manager Ann Nyaga whom we bumped to was just amazing and even took time to give us recommendations for the airline to take back to nairobi.will definitely becoming back.and the food was just mouthwatering

Miinukset: No complains at all

Plussat: Upon arrival my room wasn't ready but I was taken care of well and received some sodas at the restaurant. Staff very friendly

Miinukset: The kitchen was a bit poorly equipped (cutlery etc.)

Plussat: Fast check in and check out Lovely pools great staff and food in the Tanga Grill Isabelle is a true professional

Miinukset: Overpriced for a very simple and cheap breakfast - no coffee/tea making set in the bedroom - the poorest, lumpiest pillows I have ever seen, corridors were unswept , the shower splash floods the bathroom floor and a cheap selection of bathroom soaps - definitely not what one would expect for a so called upmarket property in Mombasa. Very poor quality for the prices charged.

Miinukset: Resturant staff is unprofessional you ask questions they will be mad for no reason

Plussat: The scenery, the big pool, great staff..

Miinukset: Alot of mosquitoes, drinking water not trustworthy, just go for bottled water..The towels and sheets haifurahishi...the matress is veeery hard...I didn't feel like the room was worth $95...unless our room we booked was exchaged...

Plussat: Location and the hotel grounds.

Miinukset: The a/c unit.

Plussat: Drink beers in the pool

Miinukset: The instalations of all the hotel are to old, not clean and with a bad conservation of the instalations. In our room we had a little ants in all the bed and in the Walls. We had to call a doctor and in the reception didnt want to call, and we have to go to the hospital.

Plussat: Everything was ok

Plussat: The swimming pool and garden were old but good. The pool was pretty big and there were enough beds as well in the sun as in the shadow around it. A really plus was the bar inside (!) the pool where you could order drinks while swimming.

Miinukset: The hotel was very noisy. Every step anywhere in the hotel was hearable in your room. The Moonlight Bar has loud music which you can hear in your room until 3 am. There were also fights in the hotel and even after warning the staff and security of the hotel they kept going on. The hotel is very old and for that reason not clean. The sliding back door on the balcony couldn't be closed and after 'maintenance' it could one stay closed and couldn't be opened again. The beds were small and very hard, not comfortable at all.

Plussat: I booked this not thinking it would be great...wow!!! We were so surprised when we arrived. Completely loved this hotel. The staff were so great the rooms were cleaned daily the views were amazing and we could walk to the mall in 5 mins up the main road. The moonshine bar leading into the beach is unreal at night with music and dancing. Serious fun.

Miinukset: Genuinely couldn’t pick out anything I didn’t like.

Plussat: The staff is very friendly and lost of entertainment is available at the hotel. We didn't need to go out of the hotel for 6 nights.. it's amazing

Plussat: Management is awesome

Miinukset: The prices through dot.com