Holiday Inn San Francisco-Golden Gateway

I loved the easy onsite parking and check in. Unfortunately, I was given a room that didn't have the bay view I had booked and had to call (3 times) to get a change of room (the first 2 calls I was transferred to a voice mail instead of the front desk). Once I got the 2nd room it was great - corner view of the bay and city - really gorgeous view! For the price, this property is a great value. The room was big, quite clean and nice considering the price. The location was good but if you plan to do a lot of walking like I did, be prepared for hills that are steep!

I paid for a corner room with a bay view, and was initially given a corner room with a city view. I didn't like having to hassle with requesting a 2nd room. It took 3 calls on my cell phone because phone in the room didn't connect to front desk. (1st two calls I was transferred to the manager's voice mail instead of a live person at the front desk.) Moreover, when I requested the correct room, the front desk agent tried to talk me out of the bay view, telling me guests prefer the city view! It was quite a surprising and disappointing tactic instead of honoring what I paid for at booking.com. Also, the agent that checked me in told me to switch my parking validation for the one he gave me. Then, when I tried to exit the following morning, it didn't work and the call button also didn't work. I had to again make three (3) calls on my cell to get a live person to open the gate for me (since you can't back up!) It was a hassle.

Location and view

Parking price was too high and unexpected since it's right there on the property