San Francisco vuokra-autot

Miinukset: I had to call several times to make changes/get information and had terrible experiences with each representative I spoke to. Between getting different information from each person to being spoken down to, each experience was terrible.

Alright but not good

Plussat: Upgraded our vehicle when our original vehicle was awful.

Miinukset: First car was awful. Only one cup holder no socket for phone charger. Customer service on the phone has obviously been outsourced to another country. Not helpful at all. Had to drive to physical location to talk with someone. Wanted to charge 1300 dollars for one additional day and to change location.

Avis tried to overcharge at return

Miinukset: We returned a couple of hours late, and rather than charge us for an additional day, which would have been acceptable to us, Avis tried to charge us almost 3x the original contract price. In the end, and after some arguing, Avis agreed to waive the penalty, and charged us a fair price. But it was a hassle getting to that point, especially since we were on a schedule (had a flight to catch) I've rented a lot of cars (mostly for business, through my company), and never once had an issue with a return that was +/- a few hours, but I guess when you rent through a 3rd party agency you have to be a little more careful about following the contract to the letter. We will be more careful for future rentals, but it's a shame that an otherwise decent rental experience, with a company who I have generally been loyal to (I am an Avis Preferred member), had to end on this note.

Plussat: Car available without online reservation required.

Miinukset: Took at least a half an hour for car seats to arrive. Then after loading kids and all our stuff, we turned on the engine and it said maintenance required. Had to get another car and then wait for car seats again. Wish they had upgraded us to a bigger or nicer vehicle for all the trouble. Whole thing took about hour and a half to finally get us on the road.

Plussat: Everything was fine with our drop off in San Francisco

Miinukset: Nothing to report

Miinukset: They tried to charge me for an extra hour at $90 even though I turned it in an hour early. They didn't even say anything about it just printed the receipt and acted like nothing had changed.

Pickup took too long

Miinukset: We had to wait in line for the better part of an hour at pickup.

Super long line - went elsewhere

Miinukset: I think the subject line says it all. It would be helpful if kayak included information about typical counter experience. I ended up booking with hertz on a separate app while standing in the impossibly slow line at the budget counter (just two reps!!!) and saved myself at least an hour....

No one showed up for my rental appointment

Miinukset: I scheduled a pickup, and no one was there at the counter for Budget at that time. I called the number provided on my reservation many times, no answer. I ended up having to pay much more for a same day rental with another rental car company.

No debit cards for loca renters

Miinukset: Budget no longer allows local renters to secure their car with a debit card. This information was not relayed anywhere during the process of placing the rental. Kayak & Budget should both make that explicitly clear.

Plussat: The car itself was great; good gas mileage, clean, easy to drive. And the return of the car was quick and efficient.

Miinukset: The cost that was advertised on Kayak was WAY lower than what the final cost ended up being. We're talking by more than $100. When you're working within a tight budget just know that additional fees will be added on so if you calculate in gas it may be much more than what you're expecting. Plus the Budget I went to would not take debit cards so be prepared to have a credit card on you just in case.

Plussat: agent was nice

Miinukset: you didn't have the car i reserved

Price change

Miinukset: They original price was quoted around $85 dollars but then the cost ended up being closer to $150. Why even bother quoting a price if it doesn't mean anything?

Miinukset: Car had no gas in it when I picked it up. Also the car was two different colors - had obviously been wrecked and repaired which leads to some safety concerns. The staff could have been ore friendly and helpful in both SFO and Fresno.

Overcharged

Miinukset: I was overcharged $52 on my credit card statement by Dollar. Also the two day rental price did not include the $33 I paid in service charges and taxes. It's misleading. My credit card company was able to refund the $52 overcharges. Just beware you'll pay more than expected. Hold onto your receipts and be sure to check your bank statements.

Miinukset: The return took over 30 minutes and I missed my flight because of this

Plussat: Nothing. I cancelled the reservation

Miinukset: Customer service was horrid so I just cancelled the reservation and went with another company.

Pick up wait time unnecessarily long

Plussat: The car was in good shape, was clean, drove without problem.

Miinukset: I waited in line over an hour at the SFO pick up (dollar is merged with Thrifty at this location), while all other retailers had walk up service. As I was nearing the end of the line, a representative told me there were additional phone kiosks on the first floor with no line. With more thought to customer service, Dollar/Thrifty could have had someone stationed at the line entry point letting people know about this option and had many fewer frustrated customers. Being more than an hour late for my destination made the few dollars savings not worth it. :/

Plussat: Good price.

Miinukset: long line atSFO airport check out.

Miinukset: They wouldn't let me use my debit card. Waste of time.

THE WORST

Miinukset: No pick up at air port we were told to take a cab to Economy so we ended up renting from Hertz, which cost $346. Never will I book with Economy again.

KAYAK HAS FALSE ADVERTISING

Plussat: I liked the rental car from economy rent a car. It was clean, great for the weekend and roomy.

Miinukset: KAYAK FALSELY ADVERTISES THIS RENTAL CAR PLACE AT SFO AIRPORT. THE COMPANY ECONOMY RENT A CAR STATED THEY HAVE TRIED TO GET THIS FIXED BUT SHOULD TRY HARDER. IT ENDED UP COSTING AN EXTRA 80.00 TO UBER TO RENTAL PLACE FROM AIRPORT THEN 40.00 TO DROP CAR OFF AT AIRPORT WHICH DIDN'T FACTOR IN THE ADDED TIME TO COMMUTE FROM AIRPORT TO GET CAR. BOTH COMPANIES ARE AT FAULT IF YOU AS ME.

Wrong location

Miinukset: The listing says off airport shuttle, there is no shuttle. Had to take a cab and then train to go all the way to downtown to pick up the car. Horrible!!!

Plussat: nothing special

Miinukset: you have to get bart fom SFO TO GET THERE, so better to book something from airport

Terrible experience

Miinukset: Your email clearly states off airport shuttle, there isn't one.. I called the number provided in the email and it turns out this place is downtown San Francisco. So I had no car. I had to cancel it and because there was some type of computer convention most of other rental companies were out of cars. I waited 3 hours until I finally found one. I was with my young kids and over 70 year old parents. It was a nightmare.

car broke down and they didn't "pick me up"

Plussat: staff is very nice

Miinukset: car broke down. took 2.5 hours for tow truck to come. "we pick you up" is their tagline but they did not come pick me up. ended up refunding 60% of the cost. charged me $15 for gas but I filled up prior to return. all in all a very frustrating experience.

Miinukset: Service

Miinukset: Long line to pick up car. 2 chatty clerks

Miinukset: Had to wait hours to pick up car

Plussat: Check in to pick up the car was very lengthy more than an hour and a half. But the return went very quickly.

Miinukset: The car itself had a huge Tire vibration over 50 miles per hour.

Miinukset: Had to wait an hour and half in line to pick up car both times I rented from FOX in San Francisco. Way understaffed for handling the volume of car renters.

No cars despite having a reservation

Miinukset: They ran out of cars and would not honor my reservation.