Kimpton Sir Francis Drake Hotel

It is great location. I booked deluxe room, therefore it was on a high floor with a great view. Staff was friendly, room was clean. I wanted to stay at this hotel for quite sometime but I won’t stay again because the only advantage is location.

Room is not comfortable. Even though there was enough space, but there is no comfortable chair to sit down and watch TV, you can only do it in a bed. Bathroom is extremely small. No coffee maker. you can hear everything from the room next door, isolation is bad. Hotel doesn’t have room service, you can’t even order coffee in the morning, need to go outside to get anything. Hotel charges amenity fee of $29/night plus tax for.... nothing you will use. In exchange for this over $30 fee they give you $10 per day voucher to restaurant downstairs, which you may or may not use. The rest is all blurb such as newspapers in the lobby. Restaurant is adjacent, but it closes at 10pm. When I didn’t feel good at 10:15pm and asked how I could get a cup of tea, no one could help. Any extra fee can be charged only per service used. Otherwise it’s a manipulation. Shame on IHG... They refunded one night fee after we complained but as an exception. Staff member was very polite though and tried to show his compassion.

The hotel location is perfect for all the main tourist attractions, staff were very helpful.

the Lifts only allows you to go up if you use your room key to activate the floor selection button. many times this did not work.