Kimpton Sir Francis Drake Hotel

Location. Very near Chinatown and several eating facilities close. Manager was very helpful. Opportunity for catamaran tour was very nice.

Small rooms, POOR lighting of bathroom, no tubs, condescending and rude staff. The concierge was also not available often, and when he was, was not able to produce opportunities like a top level concierge in a city like New York or Rome. The "amenities" provided which we never used. These included: bicycles, wine bar, in-room yoga mats, use of business center (not centre - we live in the US not Britain), and use of fitness center (not centre again). When questioned about these, the hotel staff seemed shocked that we did not consider them important. Additionally, I found it funny that they thought we should appreciate the 14% room tax (daily) along with the $33.77 destination fee (daily) for both rooms because.....(wait for it) we were in San Francisco. They acted as if our lives should be complete because we had stayed in San Francisco. My family and I have traveled all over the world and San Francisco ranks in the probably the bottom third of destinations.