Service was fast! The staff was wonderful! The facilities very well kept and they where always making sure I had what I needed.
I LOVED EVERYTHING! I have nothing to complain about. Nothing was bad!! VERY WELLA ORGANIZED!
Great Relaxing Stay
We enjoyed the proximity to Old San Juan and the friendly staff. The room was very comfortable and the WIFI worked well even after the hurricane when not many working WiFi signals could be found. We also enjoyed the infinity pool and the gym. Zen Spa was also great, relaxing and the therapists very helpful.
However we were overcharged a small amount by Zen Spa and it’s been over a week since our stay and we haven’t been reimbursed for the mistake by the Zen Spa staff. It’s looking like we will have to go there again personally to take care of the problem.
Limited choices restaurants
the infinity pool and the service as well as the area
I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!
Love the casino love the Metropole restaurant love the pool
I don't like it there is not a beach in the hotel
I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.
The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).
Clean but nothing nearby
Hotel is clean and friendly staff
Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.
The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.
Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
Housekeeping is mediocre, they take too much time to get the whole floor clean.
The infinity pool was great! Rooms were nice and beds were extremely comfortable.
The rooms didn't have vents and the food and drinks are expensive.
Good location and hotel looks great
The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
Sheraton Puerto Rico Hotel & Casino sijaitsee bisnesalueella, ja Puerto Ricon kokouskeskus sijaitsee 2 minuutin ajomatkan päässä ja Castillo de San Cristobal (monumentti) 8 minuutin ajomatkan päässä. Käytössäsi on ilmainen kiinteä internetyhteys, business center ja limusiinipalvelu. Tämä hotelli tarjoaa asiakkailleen 3 neliömetriä kokoustiloja, joihin kuuluu kokouskeskus ja kokoushuoneet. Palveluihin kuuluu maksullinen itsepalvelupysäköinti.
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