Autonvuokraus San Juan

Wouldn’t accept my insurance- scam!

Miinukset: I have coverage through my car insurance for both liability and collision. Company wouldn’t let me decline- cost me an additional $200. Total scam!

Scam

Plussat: They sent the van for us automatically at new time when our flight was delayed 2 hours.

Miinukset: It is offsite from the airport unlike all the other rental car companies. When we got to the office offsite they told us they gave our car away because our flight was delayed. They knew we were delayed though as they sent the van to pick us up at new arrival time. They then told us they did have a car but we had to pay 50% more than what we booked for in advance. We declined and went back to airport and rented from a reputable company.

Ace rental

Plussat: Dropping off the car was easy enough.

Miinukset: The van for the shuttle to the airport is not clearly marked and there is no one to direct the way. So it took more than an hour just to get on a shuttle and the place you're waiting is full of diesel fumes, dirty, and hot. They didn't let you know that you need to bring your personal car insurance information with you. The car smellled strongly of cigarettes with a terrible chemical air freshener trying and failing to cover it up. There was no registration in the car, and no check at the start to see what damage was there. The car made a loud clicking noise the whole time we had it.

Plussat: Quick service back to the airport

Miinukset: Long wait to be picked up from airport. We booked over The phone and we were not told to bring our insurance card when we arrived they required it and we left it in another country which was problematic. Luckily we had someone who could retrieve it for us otherwise we would’ve been out of luck because they did not want to compromise on this. Also the staff is very rude

Good service

Plussat: Price

Miinukset: Didn’t like the car, website called for a different car. The at was full of dents and scratches. Didn’t like the toll servic, you have to pay extra $10 and pay for tolls which I understand if you have to pay for only the tolls, but extra $10 for something that belongs to the car and they paid only one time. Now you have to wait for the government to bill them then they will take it out of your card.

I do not recommend it

Plussat: Shuttle bus in excellent conditions.

Miinukset: On night time, several passengers wait more than 40 minutes for the shuttle bus at the airport. They never answered the phone, and when they arrived, the facilities were very deteriorated, there were no waiting seats and the service was very slow. I do not recommend it.