Santa Cruz Lomakeskukset

Plussat: The customer service is superior, the location is ideal. The room looked nice just a couple minor areas things needed to be addressed. TV did not work and the cleaning crew needed to revisit our room. They addressed my concerns immediately!!

Plussat: great view, awesome pool and restaurant, perfect location

Plussat: Everything was great but the mattreses were too hard to get a good notes sleep

Plussat: The staff was really helpful and kind. The view is gorgeous and it's close to everything. The room was clean and upgraded.

Miinukset: There was still some renovations going on an it was very confusing when trying to find our way around the facility.

Miinukset: We came here for our anniversary weekend. We chose to valet our car and the attendant didn’t lock it so our car was broken into!! Items were stolen and the whole car has been rummaged through, our stuff was everywhere. The on site manager didn’t seem very concerned and I had to ask to be refunded for the parking I had paid for. $25 for my car to be left unlocked in your care and then vandalized?! The least they could do in that moment is immediate take the charge off. I couldn’t believe I had to ask and even then they were reluctant. The customer service here is lacking severely. It took them over 3 weeks to follow up on our claim only to let us know that they would only be covering the cost of the stolen items, no other consolation or genuine apology. They didn’t seem to care about our business so we will be taking it elsewhere in Santa Cruz. We’ve stayed here before but will never be staying here again. Very disappointing.

Plussat: I like the location and the service.

Miinukset: This hotel at $600/night is wildly overpriced. It should be $250-300 at most. I didn't even get free parking (had to pay $25/day) even though I was completely ripped off. Unfortunately I had no other viable options.

Plussat: My friend has diabetes and did not bring a rolling suitcase. The maintenance man offered to help us carry our bags even though he was painting the railing. He was a lifesaver. Also, the valet brought my car closer to room 201 and helped us load all of our luggage into our car! Very helpful! Both times your staff offered us help. Loved the care. Especially the maintenance person. He even greeted me the next morning and asked how our stay was going. What a gem!

Miinukset: I saw other guests had robes. Our room maybe did not have that upgrade but it would have been nice to have to wear down to the spa early in the morning.

Plussat: View at the Ocean.

Plussat: View was amazing of ocean full of surfers. Vibe of the hotel was very nice; very surfer oriented. Great views!!!

Plussat: The room was good size, nice design, beautiful view and nice pool

Miinukset: Hair in the bathroom, very dated, hallway carpet smells, iron baby crib. Could have spent the money in a better place elsewhere, I was expecting something better for this price.

Plussat: Ocean view

Miinukset: Too tight rooms

Plussat: What breakfast? And bed was good

Miinukset: The price is way to high. But I guess