Santorini Hotel and Resort

Had problems with food and drinks requested on the first day. They spent over 2 hours and didn't process our order, while attending other people ahead of us meanwhile. They had a personal shortage hence the doorman was taking orders, and a clear lack of processes. I called the manager after almost two hours and she stated it would be ready in a few minutes, but it took them over another 40 mins. I literally had to walk in the kitchen and request they took my order after I realized they hadn't even entered my order. The hotel has very few alternatives around, so you are kind of forced to deal with the very poor organization if you want to have lunch/dinner at the beach. What really surprised me is the manager has absolutely no control over the operation, the employees ignored her and kept me for around 3 hours waiting for a fried fish order. At the end, they didn't even have the decency to not charge me, they gave me a discount after trying to make me feel guilty that employees would be charge out of their own salary for my food. The hotel should have assumed their responsibility, provide compensation by no charging and express apologies. If food is important for the travellers, I'd highly recommend searching for other alternatives.

the beach is great, even if it is right in front of the charcoal loading dock. the staff was friendly and resourceful

there was not much to like, the hotel sees abandoned, there is rust everywhere, the facilities show very little maintenance, the room felt like a motel room, the beaches were a bit dirty, the food was definitely not up to standards (especially for a remote place, in which you won't have another choice). overall, we had a great time together in spite of the state of this hotel

Staff was friendly, rooms clean

Many advertised amenities (sky bar, rooftop pool, disco) were closed during my stay.