Reef Oasis Beach Resort

Food Location Beach

The site and the beach were amazing but the service wasn't very good the AC wasn't working and the fridge as well we asked to fix it they sent a worker he insisted it was working but we was sweating then we asked to change the room our room supposed to be see view we hardly saw the see and the second room we moved in to The t.v remote control wasn't working I called the receiption and ge said he will send someone but he didn't Poor animation team

Food was nice, better than expected. Massage centre was great. Beach is situated on a fantastic coral reef which staff tried to care of (some customer education could go a long way). Some staff are excellent, paying us close attention and going the extra mile. They cleaned everything thoroughly, all the time, there were always guys cleaning something. Security is taken seriously enough, with access to the resort being restricted to unnecessary taxis, individuals etc. Rooms were large enough, comfortable, clean and quiet. The place was busy but not overcrowded in Sept/Oct (side note, weather was good in this period). The dive centre is good, with an eco focus.

Wifi was limited, I don’t mind not having wifi in rooms, but it was very slow at peak times in common areas, don’t expect to work easily if needed. As mentioned, some staff are excellent, others are excellent after a tip, which is counter to my preference, good job first. At reception, it seems like it takes 3 people to do one job, even if 5 people are waiting. Waiter services during food times is patchy, with waiters asking one table for a drinks order, then walking past us. Time tables are variable, you get kicked out of the pools or sea (yes, SEA!!?) at sunset, not the specified closing time, opening time for the pizza bar means they start cleaning, not serving. The information ‘pack’, one sheet of paper with a hazy map, was difficult to use, we never found one restaurant and one was never open while we were there. Create a better, clearer, information pack, with customer education, don’t touch corals, don’t feed fish etc.