Ras Al Khaimah hotellia

Plussat: Got checked in late and was upgraded to a villa with pool. Fantastic. Great location, beautiful area and beach.

Miinukset: Lights in bedroom didn't work, restaurant selection is not that varied but overall I would return again for sure.

Plussat: Hotellin arkkitehtuuri mielyttävän erikoinen.

Miinukset: Vierailun aikana ei ole mitään moitittavaa hotellin toiminnasta.

Plussat: Nothing to like about this hotel as their management do not have any respect for customers any they only care about money................... The management of the Cove Rotana Resort rejected my confirmed booking during a Public Holiday, because a had a discount rate from my travel agency ................... The Hotel had increased their room rate during the Public Holiday and rejected my confirmed booking on a discount rate........., I made my booking before 5 days of my stay and at that time still there was a lot of rooms available, about the same time when the public holiday was announced.

Miinukset: I made my booking through a travel agency and not through the hotel site for 3 nights ............. Before going to the hotel I contacted them for my booking, they adviced me that I don't have a booking and I should contact my travel agency. Without stating that the hotel rejected my confirmed reservation because of the discount rate I had. ............ When I contacted my travel agency, they assured me that my booking is confirmed and I don't have to worry. ........... When I arrived at the Hotel on my reserved day, the front disk had no respect for my confirmed reservation. They only answered me with "we rejected your reservation", after waiting in a long queue for my check-in ............ I asked to speak to their manager, waited for more time and asked for the Manager for few times before they show up. They simply answered "we are not responsible for your booking and your travel agency are responsible" ............. I tried to reach a solution with their managers, but they simply stated we are fully booked and can't offer you anything. What is worst, they had a booking for the second and and 3rd night of my booking, but they asked me to pay full rate and my reservation discount payment Is not accepted.

Plussat: i liked the location of the villa.

Miinukset: breakfast

Plussat: Food was fantastic, beachside loungers were great and had a fantastic massage at the spa.

Miinukset: Our room smelt very damp. The swimming pools are too cold.

Plussat: Please write at least 15 words

Plussat: Wonderful setting, great food, good facilities and rooms. lovely beach and good spa.

Miinukset: Expensive for the standard and in comparision to other resorts. Rooms and in room amenities ok but not luxury for the price. Service a little slow at times - room service & housekeeping in particular. No choice of pillows in terms of softness/hardness.

Plussat: The location is good and it luxury hotel.

Miinukset: The chekin to hotel are very late, also the chekout is vary slow.

Plussat: Location of the hotel and the views from lagoon villas toward the sea.

Miinukset: Kitchen was not equiped.

Plussat: Excellent location with stunning views from infinity pools. Great place to chill out and relax away from the hustle of city life in the Gulf. Fabulous summer prices! Highly recommend seaview room on level four if available. Alternatively, would be great to have 2-bedroom villa with own splash pool and sea view -- awesome!

Miinukset: Sewer/water smell in room. Reported to reception. All complaints were acknowledged and dealt with professionally and satisfactorily.

Plussat: The design or layout of the hotel, all rooms, apartments spread over the area as being in a Mediterranean village.

Miinukset: Room suffered a bit from moisture smell due to the airco.

Plussat: Warm and friendly staff,Excellent services,Good food,Wonderful thematic setting.

Miinukset:

Plussat: the hotel setup being spead on the shore like a medeterainian village

Miinukset:

Plussat: The Cove is beautifully designed and the facilities are excellent. Our room had a private pool and a great view. The service in the restaurants was great.

Miinukset: The front desk service was very poor and the airport transfer we booked didn't turn up to pick us up from the airport! Also, the pools are still too cold and need to be heated up

Plussat: The hotel was super busy and I wasn't expecting a very Friendly hotel staff from the reception, the cleaners and the waiters. The friendliness and hospitality of the staff was great.

Miinukset: Since it was a holiday season and there were many people, the main dishes of the day at the buffet could have been duplicated in two stations to avoid queuing

Plussat: Everything

Miinukset: Nothing

Plussat: Nothing...

Miinukset: You leave the premise as soon as you check out, you're not even allowed to use the beach or the swimming pool after... I doesn't worth what you pay for at all..

Plussat: Hyvät näköalat.

Miinukset: Henkilökunta ei ollut ystävällisiä. Todella kalliit hinnat, jos ei all inclusive asiakas. Hotellihuoneet kaipaavat jo päivittämistä. Hotelliin saapuessa tyrkytettiin kallista uppgradausta ja kun sitä ei ottanut, ei kerrottu edes hotellin palveluista.

Plussat: Many things to do for all ages

Miinukset: The staff

Plussat: Yes

Miinukset: Nothing

Plussat: Third stay in this amazing resort. We got room upgrade, seaview. Hotel and room were clean. Staff were helpful.

Miinukset: I called the hotel before booking to ask about kids facilities like kids club and waterpark and they told me that its open for kids. When I checked in and went to waterpark I was surprised that its for kids over 5 years old and no adults allowed to get inside which wasn’t before, same for kids club. I understand that this is because of the current situation but they should told us the new age policy. My 3 years son stayed with us in the pool all time which wasn’t so much fun for him. I really hope they return the old age policy so we can come again.

Miinukset: Ruoka pettymys. Aika paljon paikallisia ruokia ja lasten pöydän tarjonta heikkoa. Esimerkiksi lasten pöydästä pitäisi löytyä joka päivä spagettia, ranskalaisia ja nugetteja.

Plussat: Location n staff

Miinukset: Room service & balcony door lock

Plussat: Too many children in the pool so I wouldn’t recommend this as a romantic stay.

Plussat: Upea ranta ja huikeat allasalueet, hyvä palvelu. Lapsille on kids clubit, jaliskenttä, leikkikenttä, vesiliukumäki ym. Aamupala oli monipuolinen ja herkullinen.

Miinukset: Ravintoloiden hinnat korkeat. Hotelli on vähän syrjässä kaupoista ja ravintoloista. Toisaalta takseja oli aina saatavilla hotellin edustalta ja niillä liikkuminen edullista.

Plussat: The pool view

Miinukset: They always late for my orders... i get my bags After 35 minutes after check in !!

Plussat: Everything else was great

Miinukset: No shataaf in the bathroom

Plussat: The room was spacious and comfortable, swimming pool also but water was very hot

Miinukset: al maeda restaurant the food was under expectations the quantity was very less and the menu was very poor . Breakfast was ok but not good

Plussat: Beach is stunning with soft sand, no rocks and beautiful sunset..... plenty of chairs and parasols are available...

Miinukset: Rented out a Family "Villa" with sea view, the room is cramped and small with outdated furniture and a very noisy old AC system. The landscaping is very poor, plants seem not be maintained and the overall image and picture of the park looks like it's poorly managed. On top of it, food at the restaurants is not up to standards, is it too much to ask to have fresh juices at breakfast or bake some fresh bread.... honestly disappointing. Better eat your diner outside, I tried diner at the Lebanese restaurant, expensive, small portions and recommend just driving 1 KM and have your bite down-town.

Plussat: The facilities are clean and social distancing is well maintained

Miinukset: The room furniture looks a bit old. we were 3 family members and we had an issue on the number water bottles they provided us. Only 2 small water bottles for 3 family members is not acceptable. Didn’t expect to have such an issue with a 5 star hotel. Had to speak to their management for water bottles which is unnecessary. Booked half board and as well doesn’t include water. This was not mentioned anywhere when I booked.

Plussat: Really nice large beach front and pools with lots of space. Nice comfortable spacious rooms.

Miinukset: Breakfast and food options were limited possibly due to Coviid pandemic however still think for the price paid there could be more on offer in terms of food.

Plussat: Beautiful beachfront with lovely pool area and lots of sun beds. Good restaurants, especially the Brazilian one. Tidy room, with comfortable beds and nice bathroom.

Miinukset: Breakfast was not as good as I would expect from a resort like this. Check out was a bit slow.

Plussat: The Hilton Resort and Spa had the ideal location, the arabian themed architecture of the resort was beautiful and the wide variety of restaurants and the quality of food offered was excellent too.

Miinukset: The staff was not very well trained to cater to our needs, either they were too over worked or under trained,hence they missed out on a few things we had asked for before check-in.

Plussat: After a few rough weeks, we really needed a relaxing break and the Hilton RAK really did deliver. We had initially booked a Junior Beach Villa, upon check-in they've upgraded us to a Premier Beach Villa, which was spacious and the kids loved the Jacuzzi. The hotel is massive with impressive facilities with something for every family member. The beach was crystal clear, the water was just perfect not too cold and not too warm. My 5 yr loved my the kids pool and slide. My 1 yr enjoyed the landscaping and being in the outdoor. The service was excellent and the food was amazing. I couldn't believe the quality of the food even though it was a buffet. The hotel was packed but we didin't feel if on the account of attentive staff and massive hotel.

Miinukset: The only thing we didin't enjoy was the tempretered pools. the weather was amazing but the pools were alittle too cold for the kids.

Plussat: The suites on the beach are excellent and the beaches are fabulouse, thought the hotels lacks some activity and top restaurants

Plussat: Children pools and play areas

Plussat: We liked the true resort atmosphere that was present during our entire stay. Most of all was the personal attention given by even upper management. This is really world class guest relations and customer service level at its best. We would definately re visit this hotel.

Miinukset:

Plussat: I wish more attention to residents and meet their service and be more sophisticated and the most important Shi provide bed and cover for children

Miinukset:

Plussat: It's the best in ras alkhaimah.

Miinukset: There food is not good. I recomand that to eat outside the resort

Plussat: -the near beach - the crabtree and evelen soap and shampoo - i liked the petels they put on towels -

Miinukset: the suit doesn't have a sofa-bed + no robes and slippers

Plussat: Great room

Miinukset: The service at the hotel was poor

Plussat: Everything was great

Miinukset: Checkin staff not very nice and too long cue to check out. No express checkout available.

Plussat: Spectacular hotel, nice setup, nice staff trying hard to make people happy. Tourism police coming frequently to check the right measure were taken, keeping the low number in the restaurant and safe distance. Hotel is situated on a man-made island, a bit isolated - good for present situation, temperature dropping 3-4 degr C when you reach the hotel, compared with inland. Good restaurants, good service, nice staff. Was a well deserved & enjoyable stay and we thanks for everything!

Miinukset: Bathroom too small for a 5 star hotel, plus many minor defects in the room and bathroom. Must be organize more attentive the room checking before declare it's good for stay. Due to pandemic at restaurant you have to be served by waiter at every counter - not anymore a true buffet - but we have to follow.

Plussat: OVERALL A GOOD FAMILY ORIENTATED HOTEL

Miinukset: INITIALLY GIVEN A ROOM WITH A LOT OF NOISE (APPARENTLY THE HOT WATER HATING SYSTEM WAS ABOVE THE ROOM)AFTER THREE COMPLAINTS TO MANAGEMENT I WAS MOVED TO ANOTHER ROOM NOT SATISFACTORY AS I BOOKED TWO SEA FACING ROOMS BUT WAS MOVED TO TWO ROOMS WITHOUT SEA FACING VIEWS

Plussat: Iso tilava huone, jossa oli mukava perheen kanssa olla. Kaksi telkkaria ja iso vuode plussaa. Rauhallinen hotelli.

Miinukset: Ruuan taso vaihteli buffetissa. Libanolilaisessa ravintolassa parempi ruoka. Allas alueella likaisia kaakeleita ja ihmiset eivät peseytyneet ennen uintia.

Plussat: Everything was excellent. I need to mention Nadder night Receptionist ,and another egyptian receptionist that he did my check in, both profesional and they really made my stay amazing! I will recomend this property and i am sure i will back.

Plussat: The place was very nice also the view was amazing

Miinukset: Nothing much but we ask for the room service for something it come late to us

Plussat: Great Facility Junior Staff really make an effort

Miinukset: Senior staff act like guests, and you are at their service

Plussat: Big rooms, very good food

Miinukset: Timings for pool, beach and kids club only till sun down. Which is a pretty short because there is nothing else to do at the resort and with kids in tow nothing to keep them occupied either.

Plussat: All is the Best specially during covid 19 time so respect

Plussat: The beach , the breakfast , the pools, the staff

Miinukset: N/a

Miinukset: Someone from the pool bar gave them my room number and the hotel charged me without checking!! I didnt even visit the pool bar

Plussat: The breakfast was exceptional, the pool clean the room beautiful

Miinukset: The hotel was perfection The staff could not do enough for us . We had a wonderful anniversary stay and will return to the hotel

Plussat: Everything

Miinukset: The bidet. This is UAE, we use shatafa. Mosquitoes were killers

Plussat: The rooms

Miinukset: The swimming pools ..not deep enough

Plussat: The ambiance

Miinukset: Staff not friendly, and the room dirty specially the toilet, and you have to request everything you need from the slipper, toothpaste, toothbrush and extra bed to think they know and they charge me for 4 pax and you have to call them all to fix the bed for the extra person we paid. Beside the operator not friendly at all.

Plussat: Swimming pools

Miinukset: Fantastic place to relax. Amazing.. ❤️

Plussat: All good.

Miinukset: Room distance from sea.

Plussat: Huoneet siistejä. Aamupala erittäin hyvä. Uima-allas alue iso ja viihtyisä.

Plussat: Runsas monipuolinen aamiainen, ihana henkilökunta ravintoloissa, siistiä kaikki toimi!! Hyvät sängyt nukkua!!! Bussikuljetus uimarannalle oli hieno juttu!!! Päästiin toisen Hilton hotellin upealle Allas- ja hiekkaranta-alueelle pienellä rahalla 5 euroa.

Miinukset: Kaksi huonetta vapautui vasta klo 19 tulopäivänä. Piti olla valmiina klo15 mennessä, Kaipasin info- taulua tapahtumista, bussin aikataulusta yms. Kaikki piti kysyä respasta. Käytävältä kuului ääniä silloin tällöin, muuten hiljaiset huoneet.

Plussat: Henkilökunta erittäin ystävällistä, jopa liiaksi saakka. Rajanaapurina iso ostoskeskus.

Plussat: Kiva hotelli ja hotellilla on pieni ja viihtyisä uima-allasalue. Huoneet ovat tilavia ja siistejä. Ilmastointi on superhyvä ja Wi-fi toimii loistavasti. Hotellissa on pieni kuntosali ja pesutupa, joka on asukkaiden käytössä. Aamiainen on runsas ja hedelmät ihania. Hotellista voi ostaa lähellä olevaan Hilton spahan edullisia päivälippuja. Siellä on oma ranta ja allas-alueet lapsille sekä aikuisille. Hotellin vieressä on ostoskeskus, jossa on kenkäkauppoja ja muutamia ravintoloita sekä iso ruokakauppa. Aurinkoiset säät, lämpö ja kauniit auringonlaskut ovat täällä talvella parasta! Kannattaa vierailla myös Al Hamra villagessa...

Plussat: Aamiainen perus hyvä

Plussat: The hotel staff were very accommodating and responsive to my reasonable requests. I need to mention very good staff Rochelle, Prime, Neha, Habiba and Colbay! Great hotel service!

Miinukset: I just noticed, I was not given a bathrobe during my whole stay at the hotel.

Plussat: The Hotel Staff are very helpful and accomodating despite of some minor issues on my booking after i changed the date. It has an easy check in and check out procedures

Plussat: i did,t went to the pool

Miinukset: staff was so rude specialy there was staff name Mr, bilal he is so unprofesional and he was working at front desk.room services so damm slow , house keeping poor .

Plussat: Breakfast and the service at the restaurent was good.

Miinukset: We were provided an extension on check out by the staff himself as he had to make us wait during the check in. As a compensation and feel good he said he extended our check out till 4pm the next day. However some other philipino lady staff called and said the extension is not available and we had to check out at 2pm. Not sure if it was a communication gap between staffs or if the details were not updated accordingly which is why the next shift staff was not aware of the offer made.

Plussat: The Room is clean and very spacious which is really valued for your money. The staff are very helpful especially Mr. Bilal and Kate and easy to coordinate.

Plussat: Service room and the staff name koni is really helpful for great genuine Good by ..

Miinukset: The complimentary is less and no coffee

Plussat: All staff where nice and very friendly and accommodating.

Miinukset: we had to move to 3 rooms, which was annoying within a 2 days stay...First room had constant drilling above us, second room we moved in had blocked toilet that had to be plumped at mid night, third room was good. Only one restaurant was available to eat all meals, even when we asked about the other restaurant we were told it opens only for breakfast then there is this one restaurant for all 2 hotels guests. Sadly the food in that one restaurant wasn't that good. We actually left dinner on day 2 midway and went to grab a bit in the nearby mall.

Plussat: The facilities and the location.

Miinukset: Nothing to mention.

Plussat: The English pub food was good (glad as the food in main restaurant was not great at all).

Miinukset: In the 9 years living in Dubai I can compare to a number of hotels stayed at in different Emirates, this was not a good experience at all. Didn't start great when you wait 10mins for valet and wheel your own suitcases into the lobby area. Food was very repetitive, all inclusive drinks very restricted (refused bottled water until 10.30am and had to pay for coffee such as latte), asked twice for kids beds in rooms as they were not there on arrival despite asking at booking, asked 3 times for towels to shower as non left in room after cleaning, child sick on bed, took an hour for housekeeping to arrive and didn't want to clean mattress, just said 'it is ok we will just add two sheets', and warning all they did was turn the mattress over. Glasses served around the pool, H&S risk especially when the waiter spills all the coffee over everything. AC not working effectively in bedrooms, reported it and all they did was turn it up high but still warm. Not great seeing as we had just stayed at an all inclusive up the road the day before for a few days and the experiences were on a different level. Certainly not a 5 star and would be extremely apprehensive about returning.

Plussat: The property was great with big, spacious rooms. There were plenty of sun beds on both the beach and around the pool areas. The staff were very helpful and friendly too.

Miinukset: The restaurant area was lovely with a great variety of food. However we felt you may want to put measures in place to stop both adults and children getting plates full of food leaving none for other guest members, to then only leave these untouched on their tables. This was such a waste.

Plussat: room, location, restaurant

Miinukset: was between two sets of guests who did not respect room boundaries and had their clothes all over our beach chairs for drying. an unpleasant experience.

Plussat: Huone tilava ja siisti, huoneesta käynti suoraan rannalle.

Miinukset: Saavuimme paikalle aamupäivällä klo 10 ja huoneeseen pääsimme vasta klo 15

Plussat: Location to beach

Miinukset: The room is basic not 5 star

Plussat: Big and comfortable room. The best of our stay was Nina at the reception, she was polite and helpful, she make us feel welcomed.

Miinukset: When we arrived at the hotel at the check-in there was a guy at the reception who treat us so rude, we were so mad that we were about to leave and book in another hotel, but then one girl arrived, her name Nina and she was very polite and helpful so we decided to stay.

Plussat: Hotelli oli yleisilmeeltää todella siisti, tarjolla olevat palvelut olivat oikein hyvät! Ravintolan henkilökunta oli oikein mukavaa ja huomio hienosti lapsi asiakkaat. Iso-Kiitos Bimala tarjoilijalle

Miinukset: Lentokenttä kuljetus oli pettymys!

Plussat: Beautiful beach, immaculate facilities, delightfully friendly and helpful staff.

Miinukset: Nada

Plussat: As Usual Peaceful

Miinukset: Nothing.

Plussat: Henkilökunta erittäin ystävällistä, ruoka maittavaa ja riittävästi erilaisia vaihtoehtoja. Huone oli tilava ja siisti.

Miinukset: Jotain iltaohjelmaa olisi saanut olla. Bändi soitti buffet ravintolan viereisessä baarissa, mutta ilman tilaamista tuli tunne ettei siellä viitsinyt istua ja baarin juomat eivät kuuluneet all inclusive pakettiin.

Plussat: Calm and relaxed, excellent staff, cleanliness of the place

Plussat: Facilities

Miinukset: Took me 45 minutes to check in. AC was not cooling. Toilets at the lobby dirty and smelly.

Plussat: Huonepalvelu. Meillä oli aivan mahtava Kenneth-poika siistijänä huoneessa. Huomasimme heti ensinäkemällä, että tässä pojassa on paljon "nöyryyttä" ja ystävällisyyttä. Hän yllätti meidät melkein joka päivä ihanilla pyyhe+kukka-taiteella. Saimme iloita mitä ihannimmista sänkyyn tehdyistä taideteoksista :)! Hän teki matkastamme todella yllätyksellisen!!!!! Ruoka oli erittäin hyvää ja monipuolista. Valinnan varaa oli paljon. Ympäristön siisteys oli kyllä yllätys :)

Miinukset: Hotellilla oli omatoimi Retkiesittelijä, hänen olisi pitänyt kertoa tarkemmin auto-safarista.Odotin jotain ihanaa ajelua hiekkadyyneilla. Sainkin rahani vastineeksi kauhun ja kivun hetkiä!!!!! Minulle oli järkytys reumasairaana jo iäkkäämpänä ihmisenä istua tuntikaupalla sellaisessa kyydissä, jota safarilla sain. Autossa ei ollut iskarit tai jouset kunnossa ja minä jouduin melkoiseen ryöpytykseen kyydissä. KAUHEIMPIA TUNTEJA ELÄMÄSSÄNI!!!! :( :( EI KOSKAAN ENÄÄ!!!! Huusin, että haluan kotiin, mutta miten voit lähteä kävelemään autiomaassa, jota et tunne.

Miinukset: Lastenmaailmassa oli tunkkainen ilma ja olisi voinut olla terassi vanhemmille jotka ovat lasten mukana

Plussat: Harrastusmahdollisuudet, vesijumppa altaalla ja tenniskenttä muun muassa olivat loistavat

Miinukset: Hotellihuoneen lattia oli pölyinen, hotellille oleskelun ajaksi jätettävä deposit summa oli huima, koska majoitus itsessään oli tätä rahasummaa halvempi ja se palautui tilille vasta matkan jälkeen. Hotellin henkilökuntaan kuuluva ei osannut näyttää hotellin sijaintia kartalta, kukaan ei hotellin vastaanotossa tiennyt, mistä voisi ostaa postimerkkejä. Buffet ravintola oli meluisa.

Plussat: Good selection of facilities.

Miinukset: No extention to check out time which was problematic.

Plussat: the green areas

Plussat: Excellent service, not too busy, great water sports on the lagoon. Good value with booking.com

Plussat: the hotel is great place for family vacation, beach is beautiful and the staff are freindly

Plussat: the room view..

Miinukset: few stuff during busy days, which cause delay during check-in and check-out.lack of facilities in the room for example, no bath robs, no boiler, no tea or coffee, no iron) which should be available in all 5 starts hotels. the resort is very big but still have only 2 small pools which makes them very crowded.

Plussat: Hotelli vastasi odotuksiamme ja viihdyimme hyvin, huone tilava ja siisti, tyydyttävässä kunnossa oleva golfkenttä vieressä.

Miinukset: Keskellä rakennustyömaata ja jonkin verran häiritsevää työmaaliikennettä ja melua ympäri vuorokauden

Plussat: quiet, beautiful location

Miinukset: The food was selection was ok but not what I would call 5 star standard. There was no ambience in any of the restaurants.

Plussat: My room wasnt available on check in, but because of this I was upgraded to a beach front room.

Miinukset:

Plussat: Employees are all well trained, only exceotion is the reception clerk.

Miinukset:

Plussat: The friendliness and the peaceful and restful environment

Miinukset: A little dissaponted with the Coffee shop environment at Dinner and Breakfast

Plussat: Good boating facilities

Miinukset: It is not a 5* quality hotel. It is more 3 to 4 star.

Plussat: Sijainti rannalla.

Miinukset: Tympeä henkilökunta, tuntuu että sai pyydellä anteeksi olemassaoloaan. Erityisesti allasbaarin poika saisi opetella asiakaspalvelua kantapään kautta. Ruoka oli todella pettymys, kasvisruokailijoilla monesti ainut vaihtoehto oli makaroni ja tomaattikastike. Ruuat oli melkein aina kylmiä, jälkiruokavalikoima surkea. Ruokailutilassa sai aina etsiä ruokailuvälineitä, lisäksi henkilökunta saamattoman oloista ja tympeitä. Huone oli ihan ok, tosin terassilla pöydän ympärillä vain yksi tuoli. Ylläpitosiivous vaihtelevaa. Viimeisenä iltana pyysin huoneeseen shampoota ja suihkusaippuaa sillä meille oli jätetty vain pelkkää hoitoainetta, jota oli kertynyt viikon ajalta jo 5 pulloa. Kesti yli tunnin että sain huoneeseeni pesuvälineitä, tässä vaiheessa olin jo käynyt suihkussa ja pessyt hiukset saippualla, ja olin jo menossa nukkumaan. Ei missään nimessä "4 tähden" palvelua. Ihmetystä herätti myös All Inclusiven eriväriset rannekkeet. Meille annettiin vihreä ranneke, jolla ei saanutkaan välipaloja iltapäivällä. All Inclusive, joka ei siis kuitenkaan ole nimensä veroinen. Eli jos et päässyt lounaalle niin välipalaakaan ei herunut, todella huono käytäntö! Omatoimimatkaajilla siis huonommat palvelut kuin matkanjärjärjestäjien asiakkailla, joille kuului myös välipalat. Valitettavasti hotelliasiakkaiden joukossa oli myös näitä baarikärpäsiä, joiden kännääminen tuotti myötähäpeää, erityisesti kohdemaan kulttuurin takia. Hotelli ei kuitenkaan rahoittanut alkoholin tarjoilua, vaikka nuokkuivat tiskillä tai käyttäytyivät muuten sopimattomasti. Ei missään nimessä 4 tähden hotelli, hyvä jos kahden!

Plussat: The pool and the sliding was the best parts in the hotel and the breakfast , lunch and dinner was so yummy.I liked swimming in the pool.The chocolate cake was the best cake ever. Marvi Barsoom

Miinukset: I did not like the beach because there was a lot of crabs and i am scared of of crabs.The cleaning serves was not good. Marvi Barsoom

Plussat: The pool

Miinukset: Timing of the pool and the slide water And they did the check in for us late at 4 and I was there before the time and the check out was at 12 one hole day we miss it it’s on fair

Plussat: Kaikki meni jälleen hyvin. Ruoka oli monipuolista ja hyvää. Lapset on huomioitu hyvin ja toimintaa oli riittävästi. Minidiskoa odotettiin joka ilta. Vesiliukumät olivat myös lasten mieleen. Henkilökunta oli todella ystävällistä ja auttavaista. Kaikki sujui mutkattomasti.

Miinukset: Rannassa olevan heinän voisi helposti poistaa pohjasta, niin rannasta tulisi vielä mahtavampi

Plussat: the handling of any customers objections. the slides in the pool . the food is very nice .. beach is good .

Miinukset: variety of drinks in all inclusive specially for non alcoholic people . some of stuff need to be more professional. they spoiled the great efforts for the most of stuff such as the TV technician who is not really want work .

Plussat: Everything good specially staff very kind. Breakfast and beach and so nice pool

Plussat: Henkilökunta mm. respan Faisal ja Hannan palvelivat erinomaisesti!

Plussat: Good facilities like the pool, beach, restaurant and outdoor drinks area. All staff were very friendly and attentive. We also felt the dining service was great as a menu choice and served to you (rather than buffet) It still had lots of options and the staff worked hard to adapt to your needs.

Miinukset: The WiFi was intermittent in rooms but good in main areas.

Plussat: Meillä oli ostettuna all inclusive ja se kyllä kannatti. Mitään ravintolaa tai kauppaa ei ollut kävelyetäisyydelle, joten ruokailut olisivat joka tapauksessa pitänyt ostaa hotellilta. Hotellilla oli kuitenkin tarjolla muille asiakkaille "Full all inclusice" johon sisältyi myös välipalat allasbaarista. Näitä ei booking.comista ostettuun all inclusiveen kuulunut. Meillä oli kolmen hengen lomamökki ja sen sijainti oli isolla hotellialueella hyvä, paikka oli rauhallinen. Merivesi oli marraskuussa hyvinkin uintikelpoista mutta rantavedessä uiskenteli myös meduusoja. Meidän sisäänkirjautuminen hotellille oli hyvin sujuvaa klo 5 aamuyöllä saapuneen lennon vuoksi. Wifi toimi loistavasti koko hotellialueella, myös meren rannalla aurinkotuolissa.

Miinukset: Hotelli peri bookingin.comin kautta maksua ennakkomaksuna. Oli yllättävää, että hotelli yritti velottaa kolminkertaista summaa luottotililtä varauksen vahvistamista varten. Muutenkin hotellivarauksen hinta kasvoi kolmesti, bookingin vahvistuksessa mainittiin "lopullinen hinta", hotelli peri luottotiltiltä loppusummana 150 € korotetun hinnan ja vielä hotelllla maksoimme sisäänkirjautuessa veroja. Hankalaa, kun asiakkaana et tule tietämään mistä nämä kustannukset koostuivat, mitään laskuerittelyä ei tule. All inclusive -asiakkaana et saa samaa palvelua kuin hotellin muut asiakkaat.

Plussat: Siisteys oli hyvä, huone hyvin varusteltu ja hyvä ilmastointi. Ruoka oli hyvää, joskin hieman mausteita kaipasimme lisää.

Miinukset: ruokasali oli hälyinen ja välillä liian täynnä. Paikalliset alkoholijuomat olivat pahan makuisia.

Plussat: Hotelli on siisti ja ruokaa on hyvää ja sitä on riittävästi. Olemme olleet hotellissa 4 kertaa ja menemme varmasti vielä uudestaan. Myös lasten minidisko oli hauska ja lapset pitivät siitä.

Plussat: We enjoyed as a family walking along the beach and the family environment it offers; in addition to the quiet ambiance at night on one side and the outdoor music played on the other side which give you the option to enjoy the evening the way you like. Kids enjoyed the beach and pool during the day, and the playground in the evening.

Miinukset: To have more varieties in the buffet selection for breakfast and lunch, in addition to increasing the number of lifeguards at the pools and the beach.

Plussat: This is a nice resort,room was good nice location as well,it was good to have the buffet by the pool on friday night

Miinukset: need to review the breakfast buffet menu and give bit more seaction(bread was not so good)

Plussat: the beach was soo nice and quite. the surrounding gardens are tranquil. the veranda at night was very nice and quite.

Miinukset: during public holidays the swimming pool was very noisy until late timing

Plussat: Though my room is up graded without any extra payment, which I appreciate but frankly there is a lot to be desired in the hotel to be- For me- a 4 Star resort.

Plussat: a lot of activities, and the Chalet was very comfortable and service was fast and he food was very testy hoel staff was very friendly and experianced.

Miinukset: nothing

Plussat: Swimming pool, lifesaver did his best to control usage (but not his job), room size, terrace.

Miinukset: Poor recreational facilities (only game table soccer and was broken), banana ride and donut "broken", having to pay for tennis court, food was horrible, poor restaurant organisation (buffet) , dirty beach at low tide (sand is black from oil deposits), too few TV channels

Plussat: The view was nice

Miinukset: The pool closed to early , should at least stay open until 11 pm.

Plussat:

Miinukset: beach is not clean, even due to break water is smelly, very poor beach

Plussat: location , quiet & calm ness of resort

Miinukset: it wasn't worth the 4* star rating , it was ok to spend a night..... shouls be much better

Plussat: Massage center and the dinner.

Miinukset: Staff was not friendly.

Plussat: Amazing place, one of the best worldwide

Plussat: The pool was nice

Miinukset: The room we booked was not prepared for us to arrive ! Dust everywhere ! The curtains wasn't fixed properly ! The coffee and the boiler machines were not working ! The refrigerator do not cool the drinks The handicap room wasn't prepared or clean ! The table was broken !! I booked for sofa bed and there was sofa only !! So the staff figured out to bring separate beds !! It takes ages to receive an item from the service room like tissues, slippers or bucket of ice ! The two rooms were beside the street, people and staff are passing by cars or the staff mini cars, didn't feel the privacy at all !!! Which is the most important thing as muslims ! For the breakfast the menu was standard and very limited and they were serving dishes wasn't in the menu !!! The staff retake the order 100 times at breakfast and let us wait long time just to eat a sunny side up egg!

Plussat: good breakfast and pool!

Miinukset: bed is too soft for us.

Plussat: Rooms

Miinukset:

Plussat: Quite, Relaxation , very nice view, staff are very kind.

Miinukset: - I toke more than one hour to check out from the resort. - Some time workers are roaming in front of swimming pool and break your privecy. - Room service is bad and inadequate.

Plussat: Simply Everything !!!

Plussat: Every thing was so nice about this Hotel

Plussat: The villa , swimming pool, amenities in the villa,staff of the hotel, the whole atmosphere of luxury and relaxation.

Miinukset: The food in Al Waha and Saffron is very expensive and average quality.The water rotation in the swimming pool makes very unpleasant suction noise so we did not stay on the terrace in the evening because of that althought the weather was very pleasant.

Miinukset: When i reached the hotel i realized that the hotel is offering a 30% discount for UAE nationals, which means at least 200 dollars on what i paid. this issue make think not to depend on booking.com to make reservations inside UAE because i may get better offers making booking by telephone . i hope in the future such information should be transparent and available for the costumer to help him make better decisions.

Plussat: the villa was amazing very nice decoration,, the pool size is really good for two people,, quite relaxing place and open to the desert not crowded at all,, I did like the moon bar where u can have food, drinks and shisha,, there food prices was little bid high but for the drinks it is really cheap.

Miinukset: lack o facilities,, there only two restaurants plus one bar and the resort is very big there should be more places to relax in they can place another bar,, the price some how is expensive 2600 ++ DHS for the normal villa I think it is over rated ,, the fair price should be around 1500 DHS.

Plussat: Reception guy

Miinukset: Nothing

Plussat: The staff was very accommodating and friendly. We ended up staying because of the staff. Food was delicious as well. Our booking included breakfast thats was good, we had dinner at the hotel and it was delicious. The pool bar had very good food as well.

Miinukset: The air conditioning of the property was not the best. We had to change rooms 3 times because of that. The first room, other that AC was not working properly, was very old and the carpet smelled like humidity, because of the AC issues. The AC in the restaurant was not working as well. For this time in summer, to have an AC like that, it’s not really good. If it wasn’t for the staff, we wouldn’t have stayed.

Miinukset: the Privacy. i book to the hotel to take relax and to release all of my stress at that day i went outside to take my lunch in out side restaurant and i put my room on DND so that no one came inside. but when i came back the DND was removed and all the things inside was not the possition when i left and my sister call me that she went in my room but im not there so meaning they are allowing any body to go inside the room with or without permission from your main guest very dissapoint at that time i suddenly check out i check in on 29 june 2020 Guest name Gabriel deguia

Plussat: Sea view

Miinukset: No balcony

Plussat: Booked there as a staycation with multiple friends, beach was nice, pool is good but hey you get what you pay for. I expect the rooms to be better and I for to know that they only renovated half the hotel and both types cost the same!

Miinukset: Old outdated rooms, not very clean bathrooms

Plussat: I liked everything at the property from the entrance was welcomed well with generous staff (Raju),check in services were fast .Food was delicious loved the cuisine and the taste was good (The captain in the restaurant provided great service ).Room was clean and well maintained.Loved everything .

Miinukset: The sound from the room once the Ac was on

Plussat: The staff - especially Najouwa have been amazing during our stay. Very accommodating, polite and happy. If it wasn’t for the good service of the pool bar staff, restaurant staff and beach staff/ lifeguards the stay would not have been what it was. The food was nice and tasty. The staff made the stay pleasant.. without this we would have been very disappointed.

Miinukset: The hotel itself is very old and outdated. The grounds where the hotel is based did not look like the photos online at all. There were no domes on the beach etc. The pool bar did not have a fridge or freezer so the drinks had to be on the side, and so we’re not kept cold. The bartender was very nice but didn’t have enough facilities to properly run. There was only one restaurant open and it was very basic decor and white bright lighting, the food and staff were excellent though. We requested a extra large double bed but received 2 single beds and single duvets also which for a married couple was a bit disappointing. The room was also not ready when we arrived despite informing the hotel we were arriving. The staff did apologize and offered late check out.

Plussat: Hotellin henkilökunta ystävällistä. Room servicen ruokalista kattava. Meillä oli all inclusive ja ruokaa oli tarjolla runsaasti ja riittävästi ja kertaakaan viikon aikana ei tarvinnut syödä kahta samaa lämmintä ruokaa vaikka näitäkin oli tarjolla aina noin 5 eri vaihtoehtoa. Aina oli päivällisellä ja illallisella vaihtoehdot pasta, kala, kanaruoka ja pihvi (nauta,porsas tai lammas). Huoneet olivat siistejä, viimeisenä iltana huoneemme lukko jumiutui ja me saimme sviitin käyttöömme. Hotellihenkilökunta vaati saada kantaa laukut huoneeseen ja pois huoneesta.

Miinukset: Etäisyys dubaihin on 1h 20 min. Meillä oli vuokra-auto ja liikkuminen helppoa jos pystyy ajamaan esim italiassa. Liikennekulttuuri on ”mielenkiintoinen”. Jos haluaa rahallisenpaa leppoista altaalla oloa ja rannan käyttöön ras al kaimah on hyvä kohde ja sitten vuokra autolla esim 2-3 yötä dubaihin niin näkee myös sitä emiraattia. Olimme ainoat suomalaiset hotellissa, miinus oli pirusti ryssiä. Mutta saimme vaikutelman että suomalaisista matkalijoista hotellissa pidetään. Jos annat 5dirhamin eli 1€ tipin vaikkapa huonepalvelusta on työntekijö kuin naantalin aurinko.

Plussat: The staff was super friendly and helpful. The rooms are clean and comfortable - not super fancy, but perfect for getting a good night sleep. There are a lot of beautiful plants and flowers outside. Having the beach less than a hundred meters away is great!

Miinukset: The weight room needed more AC units - it had two, but they just couldn't keep up! Along the walkway in between the hotel and the beach at night there is a disgusting scent... It's only in a couple of small areas, and I'm not sure if it's a stagnant pool of water, animal feces, or something else.

Plussat: Breakfast meal was marvelous. Filipino staffs are really kind, even bell boys, and cooks.

Miinukset: Did not like that towels are not available anytime, aside that is limited per day, the staff assigned there is not giving the right number of towels to right number of guests.

Plussat: the beach

Miinukset: the elevator is awful. my hand got stuck between the elevator's door. it is not safe at all. to go to the beach you have to go through stairs which is not good for old people.

Plussat: the beach and the swiming pool areas are the best

Plussat: swimming pool but its too cold no heating system .

Miinukset: at early morning the water at the garden its very bad smile. (and also at night ) .the gym equipment its old &poor also its rusty.the bathroom its smile bad .the staff don't know about city as asked about the cinema he said only India cinema ??!! but I found Arabic cinema at caarfour . they need training.

Plussat: beachside.

Miinukset: lunch buffet menu.

Plussat: it's one of the best trips we had on a tight budget,very relaxing and breathtaking view.

Miinukset: honestly,none.I want to go back.

Plussat: I liked the location of the hotel and the swimming pool& beech.

Miinukset: The hotel is basically for Europeans,according to my experiance.I went with my kinds ans selected the hotel based on my requirement of having a good kids paly area,which was inforemd in your website but actually it is not there.The facilities are less.I suggest show in the website what is actually there.

Plussat:

Miinukset: the restaurant we had breakfast in was very dirty

Plussat:

Miinukset: there is no taxi , every time waiting in hot weather for taxi go to near street

Plussat: We enjoyed the beach and the pool.

Miinukset:

Miinukset: The staff was very rude! Calls to the reception were often ignored! Room service did not change bedding at all.

Plussat: The only saving grace for this hotel, is the free access that it provides to the Al Hamra Fort Beach Resort

Miinukset: The rooms are cramped for space. The Wifi works only in the hotel lobby and not in the rooms. The Concierge had just one bell boy @ full capacity. Food was hopeless

Miinukset: The hotel is located in an industrial area. It is difficult to find and the staff seemed unable to provide directions over the phone. Check in was slow and the staff did not appear to be well trained.

Plussat: The staff at the front desk with the back up of their manager/s were amazing specially during the crowded period of Al Eid but room service and room cleaness was not to our satisfaction.food and staff at all outlets were good.in general Hotel is good with more attention to rooms cleaness and services.good luck.

Miinukset: see before the good and bad

Miinukset: 1-The service was so bad that it well tack them more than 30 min to deliver any thing.

Plussat: room +swimming pool+ Gym & spa + parking area + entrance and reception.

Miinukset: remote location + no landscaping + no beach+ mini bar system+ the view from room.

Plussat: Neat clean efficient new hotel - excellent breakfast

Miinukset: Being a budget hotel menu prces should be more economical - good for hotel good for customer

Plussat: Everything! It was a pleasant surprise as the hotel was new and only opened for a few months. But the rooms were nice and clean, staff were very friendly and eager to please and the restaurantwas very good and a good variety. Also the price was right.

Miinukset: no

Plussat: Only the Pool

Miinukset: Less indoor activities

Plussat: the lobby was perfect really nice and the pool also..everything is new and nice..

Miinukset: when we asked for extra tissue the staff said they dont have..and before we left the room we called the reception for check out and when we're down still its takes them time to clear everything and check us out.

Plussat: The hotel is brand new. Therefore, all equipment and furnishing are very nice. The staff is very nice and helpful. The restaurant served very good food

Miinukset:

Plussat: Property was surprisingly good, service was quick and room was clean

Miinukset: Great value for money so it was fine

Plussat: It's a nice place for everyone to be there

Miinukset: I don't have anything bad to say

Plussat: A good quality service in very cheap rate ....

Miinukset: A very clean and soundless place ... Where u can get peace of mind .... No traffic no rush no crowed ...

Plussat: The services offered are spacious our 2nights were memorable nights.thanks

Plussat: Fast check in

Miinukset: It's OK for 1 night

Plussat: 1 Staff was helpful 2 Bed was comfortable 3 Internet speed was good

Miinukset: 1.Deserted location. 2.Dirty washroom 3.Unequipped Apartment 4.Very old building 5.No Restaurant facility or Room Service from hotel only outside cafeteia 6. No additional facility

Plussat: We had no big expectations, since it is a 3 star hotel located in a so so location. But me and my family where very surprised when we saw the room! It’s spacious, clean and modern decorated. Really nice and definitely recommend it! Especially to big families it’s perfect!

Miinukset: The shower was not great. Also we checked in late and where very thirsty, wanted to order some drinks to the room but they told me they where close for that service. They send us extra water which was very kind.

Plussat: Very clean hotel, the price is perfect

Plussat: Excellent

Miinukset: Everything was nice and as it expected. The staff was nice specially the guy on reception, Othman.

Plussat: Nothing

Miinukset: No comment

Plussat: Location is good, nice view from the room, staff very helpful, very good breakfast at the room

Miinukset: just one small thing no internet early in a morning I couldn't work before to leave

Plussat: Everything

Miinukset: Nothing

Plussat: the room service was good.

Miinukset: The room furniture was very old and broken, even the carpet & sofa was dirty. the breakfast was very poor, the hotel didn’t inform that the breakfast will be at room, there was no international breakfast as they said, they serve me omelet, foul mudamas, bread and juice that all. not even worse the money spend on breakfast.

Plussat: Everything was perfect specially the staff Omar and noor thank you very much for being very nice and very helpful we really appreciate it and for sure it will not be our last time coming to the hotel

Miinukset: Nothing at all

Plussat: Nice location. Clears rooms. Great team. Super helpful and keen to please.

Miinukset: N/A

Plussat: Great

Plussat: The room and the service and the staff They are very helpful and they provide whatever we need immediately

Miinukset: Nothing

Plussat: We got an upgrade to a room that recently got renewed and they were still getting feedback. We only can say that the room it's amazing! spacious, a lot of light, wc with everything, comfortable, it was really good. we compared with the other rooms and we like this one way better.

Miinukset: just in wc inside of the shower you don't have a place to put the shower gel and shampoo.

Plussat: The reception are very friendly and accommodating

Plussat: The staff was pleasant and helpful! The room was clean and we had a very good night's sleep! Location ideal!!We got an upgrade!! Received complimentary bowl of fruit!! Awesome!

Miinukset: All went well!

Plussat: Staff was helpful, but maybe not so professional. Wifi was available in the lounge, but not in the rooms

Miinukset: The hotel gave a shabby impression, and was located too far out of town.

Plussat: It was peaceful and quite alongwith a good buffet breakfast

Miinukset: Nothing

Plussat: Good location, excellent facilities (gym etc.), great breakfast!

Miinukset: The hotel is getting very old

Plussat: It relaxing place to be at.

Miinukset: Staff service need to improve and have customer services

Plussat: Good rooms, very good food, good facilities and excellent location.

Miinukset: Housekeeping was not up to the mark. The non-smoking room smelt strongly of tobacco.

Plussat: Location was quiet

Miinukset: Rooms were rundown,no complimentary coffee,tea or even water.TV reception poor.Electrical sockets not working,

Plussat: The hotel is centrally located and easy to find. Rooms are clean, bed was OK and price was better value for money than others in town.

Miinukset: Breakfast in restaurant was edible but not exactly appetizing.

Plussat: good restaurant availability

Miinukset: No tea service, water in room

Plussat: The service was really nice, with any problem they attend you inmediatly

Miinukset: I think the price of this hotel is high according with the instalations. The hotel is old and with this amount there are better hotels for a small diference.

Plussat: Hotel staff was frendly.

Miinukset: The faclities mention in the web site stating thet pool (snooker) are not avialable for every visitor, it is just for bar users only and tennis court, squash court it 's not good, many equipments in Gym are not working.

Plussat: Location

Miinukset: Room is little smelly a lot of time I spray perfume but after a hour feel again smelly I think smell from Aircontioner because Aircontioner is so noisy need service

Miinukset: Not clean and if you want something come after 3 hours and too much expansive

Plussat: Bad

Miinukset: No respect the guests and they do anything to take the money from guests very poor hotel not good for family

Plussat: Location

Miinukset: Noisy room

Plussat: Staff are nice and location wise is good.

Miinukset: White Pillows are not comfortable to use anymore and you can hear the refrigerator motor from time to time so we just disconnected it.

Plussat: Its conveniently located within the city area.

Plussat: good according to the value of the money paid

Plussat: Room size

Miinukset: Bathroom too small

Plussat: Good behavior of all staffs.

Miinukset: Maintenance needs to be upgraded - like bathroom taps to be repaired to stop overflow, all light at bathroom as well as room to be checked into. (e.g. bathroom light above the mirror was not working, all the lights in the room were not glowing.)

Plussat: Services rendered was upto the standard.

Miinukset: Please fix a wall clock in the room for a better knowledge about time.