Ras Al Khaimah hotellia

Plussat: luxury hotel and luxury furniture . comfort bed staff was very good . so many pool beds and cabanas . white sand beach . outstanding lobby

Miinukset: the food in the hotel restaurants is expensive and portions are very small(especially the main course)

Plussat: The staff at the pool area was extremely lovely and attentive. They gave great suggestions on the best drinks and continuously checked up on us to ensure we were taken care of.

Miinukset: Overall, our impression of the hotel was very poor. It clearly needs an investment to refurbish it. Everywhere we sat, we noticed either a dirty couch or a torn seat which caused us such a poor impression of the hotel overall. Towels in the pool area were worn out and with running threads. The cleanliness of the room in general was very poor. As soon as we entered our room, we noticed the floor was not clean. There were still nuts from the previous guests on the carpet. After a few attempts of calling front office to send housekeeping to clean the room, nobody came. We had to stop the housekeeping staff on the floor to assist in cleaning the room and only then was it cleaned. The mirror in the bathroom had stains of previous use that were not cleaned. Also, it seemed that the water in the room had not been opened in a long time as when we opened it orange water came out clearly indicating the pipes were not used in a while.

Plussat: i like spaces in room and decorations

Miinukset: i dont like that when i order a dinner in room , they take AED35 just for room delivery + they take 10% service charge . why they take that amount of money while they already have a charge for service

Plussat: My wife and I really enjoyed the five nights we had with you. This was the second time we had stayed and we thoroughly enjoyed it again and will certainly be back in the future. Everyone was exceptionally helpful and nice - very good customer service.

Miinukset: The only thing I would say is that the soft drinks such as a cup of tea at the pool @ AED 80 for two teas is expensive. I realise it's the Waldorf etc. but this put a lot of people off purchasing items around the adult pool.

Plussat: Restaurants especially UMI Japanese And the Grill we had an amazing experience with an extremely professional staff and chief and super delicious food.

Miinukset: Nothing

Plussat: Everything was Perfect

Miinukset: Nothing

Plussat: Rauhallinen paikka. Hyvät ravintolat. Aamiainen monipuolinen. Lexington grill ravintola on aivan erinomainen. Hyvä ranta. Meduusat rajoittivat meressä uintia.

Plussat: Great Facility Junior Staff really make an effort

Miinukset: Senior staff act like guests, and you are at their service

Plussat: Rooms always clean & looks new

Plussat: Everything

Plussat: Everything is amazing the staff make the stay very comfortable and relaxing , they are well trained to satisfy the customers

Miinukset: Food choice could be better

Plussat: Everything! Right from the moment we entered the property till the time we left, the staff and the facilities were outstanding. Tintu at the check in has raised the bar for customer service for us. We were celebrating my wife's birthday and our last couples vacation (we will have a little one along in the future) and they made sure that it was one to remember. The staff at the Marjan restaurant and the personal assistant on call have redefined customer satisfaction for us. Highly recommended!

Miinukset: Nothing!

Plussat: Everything

Miinukset: The insects .

Plussat: Very quite and amazing, the privacy of the pool

Miinukset: Nothing.

Plussat: Staff, food and the privacy.

Miinukset: Poor lights night time near the pool, requires more lights.

Plussat: Perfect

Plussat: Its privacy

Miinukset: To expensive. And early check out

Plussat: Everything was amazing and perfect!!

Miinukset: Nothing

Plussat: everything

Miinukset: nothing

Plussat: The design of the room is amazing, not only it makes you feel luxurious but it’s so relaxing that it makes you sad when you leave. The food is really good that we ordered the same for 2 days. The staff is really polite and helpful.

Plussat: The property is well managed, the staff are friendly and helpful without ever imposing on what was a great relaxing stay.

Plussat: The rainforest spa and the room set up was lovely, and in the morning there were camels in the garden feeding.

Miinukset: That a few times we had random calls not meant for us from staff bringing towels when we hadn't requested them etc.

Plussat: Breakfast variation Rooms air condition is great Location is magical

Miinukset: First, Room and bathroom where full with pests ( ants) but when we informed housekeeping they came right away to clean and called pests control, the breakfast area wasn’t clean. Second, because of the hot weather we expected the golf car will be provided on demand but there where a shortage and staff where under a lot of pressure, some of them when they drive by they refuse to pick you up!!! Also, they took extra money on a separate transaction with out a reason when we informed them they told us that it was a mistake but, this is not acceptable. Beside the hotels location nothing says that this is a five star hotel

Plussat: Beach

Miinukset: We received a villa full of old tenants garbage bags and floor was full of dust. Car service was very slow

Plussat: The place

Miinukset: The service wasn’t good, even in the simplest things. And no privacy at all.

Plussat: Location and set up of resort was very nice. the meeting by Guest Manager was as expected from Rotana as 5 Stars.

Miinukset: Cleanliness of the room was a lot less than expected. it needs to be improved. reaction to peak times was very bad. as a 5 stars hotel, all staff should be ready for the peak hours/days. you have to request your need several times before it is accommodated.

Plussat: My husband and I checked in on my birthday, they upgraded our room and even sent me a cake. The resort is outstanding, will definitely come back soon. Thanks to resort staff Daya who was very helpful and made sure we are comfortable! We love Cove Rotana ❤️

Plussat: All was good

Miinukset: Long time to wait buggy

Plussat: The view. It’s awesome.

Miinukset: Group of Bachelor people in the family pool

Plussat: The design of the resort, the view, the location .

Miinukset: The room, the food ( very bad quality comparing it to the food provided in other hotels and resorts in UAE), the cleanness of the room and the cinnamon restaurant I didn’t feel comfortable to sit in it and eat sorry for that but it is really disappointing to have such experience. I already informed them and they really worked to make me happy but unfortunately they can’t do anything in regards to the food quality and the cleanness of the seats. I tried to find a place where I can have a coffee and some desert but unfortunately there is nothing I went out of the resort for two times to have a coffee and good food

Plussat: Hotellin arkkitehtuuri mielyttävän erikoinen.

Miinukset: Vierailun aikana ei ole mitään moitittavaa hotellin toiminnasta.

Plussat: Nothing to like about this hotel as their management do not have any respect for customers any they only care about money................... The management of the Cove Rotana Resort rejected my confirmed booking during a Public Holiday, because a had a discount rate from my travel agency ................... The Hotel had increased their room rate during the Public Holiday and rejected my confirmed booking on a discount rate........., I made my booking before 5 days of my stay and at that time still there was a lot of rooms available, about the same time when the public holiday was announced.

Miinukset: I made my booking through a travel agency and not through the hotel site for 3 nights ............. Before going to the hotel I contacted them for my booking, they adviced me that I don't have a booking and I should contact my travel agency. Without stating that the hotel rejected my confirmed reservation because of the discount rate I had. ............ When I contacted my travel agency, they assured me that my booking is confirmed and I don't have to worry. ........... When I arrived at the Hotel on my reserved day, the front disk had no respect for my confirmed reservation. They only answered me with "we rejected your reservation", after waiting in a long queue for my check-in ............ I asked to speak to their manager, waited for more time and asked for the Manager for few times before they show up. They simply answered "we are not responsible for your booking and your travel agency are responsible" ............. I tried to reach a solution with their managers, but they simply stated we are fully booked and can't offer you anything. What is worst, they had a booking for the second and and 3rd night of my booking, but they asked me to pay full rate and my reservation discount payment Is not accepted.

Plussat: Breakfast was amazing.

Miinukset: No bath tub and bidet for a 5 star hotel. No snack bar and the fridge was not working well. Sliding cabinet is defective . Lights are not sufficient to light the entire room. No tissues in the sala. Furnitures and appliances are old. I won’t recommend this to my friends and i think I am not coming back for another stay in this hotel.

Plussat: Everything

Plussat: sunset bar , the hotel decoration , the breakfast, the play area three house , the swimming pool with the fountain Aisam at the reception is so professional helpful , Melissa is also good and the 2 barman at the sunset bar

Miinukset: the small of the rooms , the burgers from the room service , i sow a big rat next to my room , the insects bite my kids at the garden

Plussat: quality of the food only after we decided to cancel our reservation before our room was ready. beach access villas.

Miinukset: a very tired look in general, in need of updating it reminded me a typical all inclusive anywhere in the mediterranean or canary islands. certainly not value for money

Plussat: The villa.

Miinukset: The staff attitude was not great. Having 3 small kids I requested to be allowed to check out just an hour late but was refused. It was quite surprising for a resort so big I was told firmly and quite rudely my the reservation team and the manager that it was not possible since all the villas were booked and needed to be ready simultaneously for guests by 3 when we stepped out there was only one cleaning staff cleaning up all the villas. Upon saying my review wouldnt be great I was told by the manager told that I may write what I want about the service provided. It means they couldn't care less very disappointing for a Hilton property.

Plussat: The facilities in general

Plussat: Rest everything was excellent.

Miinukset: Washrooms are not having sprays.

Plussat: Everything

Plussat: Nice hotel, well maintain and clean. RAK is not Dubai but the resort can be a good option for a relax vacations. Restaurants are good and staff is great

Miinukset: Our short stay was good and we did not dislike anything in particular

Plussat: Everything was super.. staff so friendly and helpful. Food was great. Swimming pool .. beach area ! Literally everything was nice:D

Miinukset: staff not professional enough, lobby AC weak

Plussat: Oiva paikka viettää muutama päivä tasokkaassa ympäristössä.

Miinukset: Ruokailuvaihtoehdot olivat kalliita.

Plussat: All the services were good and the staff was very friendly and polite:

Plussat: Beach oli huikee ja bagy kuljetukset

Miinukset: Lapsille liian vähän toimintaa, muutenkin aktiviteetit altailla puuttuivat

Plussat: staff . view and facilities

Miinukset: the smell in the room

Plussat: The pool

Miinukset: Poor management. Week duty manager. ACs were not working. Rooms were not cleaned well.

Plussat: fabulous location

Miinukset: Check in staff

Plussat: all the facilities they have.

Miinukset: what ever I ask from the room service it takes hours to come.

Plussat: The room very spacious The staff excellent The swimming pools magnificent

Miinukset: The food was not good enough

Plussat: Kids pool

Miinukset: 1. Reception nobody is smiling. 2. I got my keys to the room 5:30pm and check in time says at 3pm. 3. Smelly rooms. 4. Staff not friendly at all. 5. Pool staff(life gaurds) not caring. If somebody is drawning.

Plussat: Nice hotel with nice rooms, buffet and pools

Miinukset: Phone calls were not answered on many occasions

Plussat: I like beach

Miinukset: Staff and not respectful the guest

Plussat: Yleisesti Järjestelyt pelasivat Huonepalvelu hienoa

Miinukset: Muutama ravintolahenkäkunnasta epäkohteliaita. Samoin respassa tosi vaikeata saada taksia lentokentälle. Unohdettiin ja unohdettiin. Emme saaneet sellaista huonetta kun olimme tilanneet. Emme saaneet yleisinfopaperia emmekä alueen karttaa kun saavuimme.

Plussat: Nothing

Miinukset: Everything

Plussat: Location was excellent, staff were amazing, facilities were excellent, food was great and delicious, dinner and breakfast

Miinukset: The soft drinks was costly

Plussat: altaista

Miinukset: en tiedä

Plussat: The hotel in general was good:)

Miinukset: I really sid not like the women private swimming pool. It was dirty, other ladies were swimming with their full clothes ( not for swimming cloth) No strict rules on what they should wear - their housemates were swimming with the their cloth They were taking photos in the pool and they bring their music speakers with high sound. I wish there are some strict rules about that

Plussat: Nothing

Miinukset: The pool does not clean and small and it has a broken class The gym doesn't clean

Plussat: Siisti hotelli, ruoka maistui.

Miinukset: Tarjoilijat eivät reagoineet pyyntöihin. Aikataulut, esim bussikuljetus, reistivät. Kävelymatkan päässä ei ole mitään nähtävyyksiä eikä kauppoja.

Plussat: Room was great very clean living room was big. Stuff are friendly. Nice swimming pool.

Miinukset: The insurance is high but they give you back all of it anyways but still you should keep in mind..

Plussat: VIP facility Location Staff were friendly Clean

Miinukset: AC was hot and too much humidity inside the room

Plussat: Relaxing and there are a lot of options for couples and romantic parties. No need to go outside, everything you are looking for are inside the resort with the kids playground and pirate club, majlis coffee shop, different restaurant cousin and pool as well as beach Nice spa and Moroccan bath with affordable rates.

Miinukset: Couldn’t find

Plussat: Family oriented

Miinukset: Nil

Plussat: The place was very nice , calm and clean .

Miinukset: They should have more indoor games for kids and shouldn’t be chargeable such as table tennis , video games etc were chargeable

Plussat: Good location

Miinukset: The room was not cleaned properly some of the staff don’t know how to talk with others.

Plussat: The entrance is wonderful and spacious, pleasant treatment by the staff, pleasant treatment by the receptionist. Quiet and comfortable in the rooms

Plussat: Iso tilava huone, jossa oli mukava perheen kanssa olla. Kaksi telkkaria ja iso vuode plussaa. Rauhallinen hotelli.

Miinukset: Ruuan taso vaihteli buffetissa. Libanolilaisessa ravintolassa parempi ruoka. Allas alueella likaisia kaakeleita ja ihmiset eivät peseytyneet ennen uintia.

Plussat: A lot of kids activities.

Miinukset: Almost everything in the kids pirates club cost money. This isn't indicated in the website.

Plussat: Verry clean

Miinukset: Nothing

Plussat: The staff was extremely friendly and courteous. Breakfast menu was excellent. Swimming pool was very clean and very well maintained.

Miinukset: The bathroom in room 629 had a water leak through the glass partition. Should be fixed.

Plussat: The hotel exceeded my expectations and was the best hotel ive stayed in this range. Monika , the staff at the hotel was extremely helpful.

Miinukset: Nothing, it was perfect

Plussat: Very limited people, very calm location and very clean.

Miinukset: Everything was good from hotel end, just very dull environment due to very limited number of guests so make it look very calm and relaxing place.

Plussat: Facilities and cleanliness

Miinukset: none

Plussat: The location was nice

Miinukset: Very basic

Plussat: The swimming pool was nice

Miinukset: No valet parking

Plussat: The room are very clean and AC is very cold. The ladies at the reception are very nice and polite. Wifi is very strong.

Miinukset: Nothing to dislike.

Plussat: The room are very clean and AC is very cold. The ladies at the reception are very nice and polite. Wifi is very strong.

Miinukset: Nothing to dislike.

Plussat: Henkilökunta erittäin ystävällistä, jopa liiaksi saakka. Rajanaapurina iso ostoskeskus.

Plussat: Aamiainen perus hyvä

Plussat: You will feel that you are at home

Miinukset: Parking,very slow elevator,below on bed is very soft

Plussat: Food was fantastic

Miinukset: Alcohol Choice

Miinukset: Bed mattress and pillows were not comfortable

Plussat: The hotel is clean and has good landscaping. Meat point restaurant is great and Mr.Harry in that restaurant is really a very helpful person.

Miinukset: All inclusive doesn’t mean that I eat same things for lunch and dinner and everyday of my stay. The booking process to try any of the restaurants of the hotel is a pain. It is not appropriate to have 2 elevators not working out of 3 elevators. This resulted in long waiting time for congested elevators. The air condition in the room wasn’t cooling and resulted in a humid room . I believe that Rico’s is an international chain that have a great reputation that I unfortunately didn’t experience this visit .

Plussat: My wife and I stayed for 1 night there as it was a surprise for her birthday. Check In was smooth and self explanatory. Room view was nice. We had dinner at the Fish Bone restaurant(seafood a la carte restaurant which you have to book during the day) and we loved it. Service was quite fast and it was not too crowded. Spent the night away at the Inferno night club(we had a Blast)! Breakfast at the seven Heights restaurant was OK too apart from the fact that it was crowded(very crowded I would say). They have a large selection of items to choose from. Overall we enjoyed our stay and the All inclusive concept is a good one which I would recommend to anyone! Thank you to all the staffs we met during our short stay at the Rixos Bab Al Bahr and we will definitely go back.

Miinukset: Bit crowded for breakfast. Room ;only hick came from the bathroom sink which was a bit clogged as the water took time to drain.

Plussat: Overall good

Miinukset: Tv channels selection was poor The food quality was poor, like 2 or 3 starts hotel The big restaurant always over crowded Not able to use the facilities after check out

Plussat: Staff was great .amazing place , many activity, so lovely place

Miinukset: Activities and swimming pools

Plussat: We liked the most: 1: Staff 2: Pools 3: Food 4: Ulta all inclusive part of the deal.

Plussat: The staff attitude

Miinukset: To much Indian drank

Plussat: Miss Hind is wonderful .

Miinukset: Reception managers Yohan, yazeed and Mohammed ,They are not professional in attending my existence. I waited for more than 45 m for Yohan who ignoresd my existence at the counter . Both Mohammed and Yazeed they were looking at me without assisting me . Because of their behavior I lost about two hours which caused closure of swimming time and this forced my kids to wait for the next day . 2nd day was acceptable . But the most important point is that cheif Hasan was the best in the hotel .. he was very helpful, smiling and smart . Room service was a little bit late in attending my requirements. 1st day evening my door was knocked 6 times to bring water and cups. In each visit from room service , there was a new staff with different understanding .

Plussat: Property is good

Miinukset: Huone kulunut, pahanhajuinen, eikä yhtään

Plussat: Every thing

Miinukset: Nothing

Plussat: We did not like this hotel.

Miinukset: Swimming pool is very small. All the people are smoking over there. There is no complimentary breakfast provided to us, eventhough we requested.

Plussat: The staff are friendly and the hotel is very clean and smell fresh

Plussat: Excellent Front Office Staff with Nice Breakfast and the staff. Best location and very near to city centre.

Plussat: The ambience of the room was so relaxing. Staffs are very polite and accommodating.

Miinukset: Parking Sauna and steam were not working.

Plussat: Fantastic service & Management

Plussat: The room was very comfy

Miinukset: The raisin swirl and chocolate roll for breakfast was very rubbery and could taste the dough. There was no valet parking. The staff gave me the wrong room. The house phone was not working. The shower was lacking pressure after a short while and turned into a limp spray.

Plussat: i like the complimentary from the hotel

Miinukset: ac is already in 20 but still not cold

Plussat: The room and bed were very comfortable and clean. The room was also a good size.

Miinukset: The swimming pool area was not attractive at all. I looked but decided not to swim.

Plussat: Facilities, staff friendliness

Miinukset: Its not little sound proof. Noise can heard from the hall ways

Plussat: The location the beach was close and the staff at the pool and beach were extremely pleasant

Miinukset: The housekeeping , I lost my shorts and when I could not locate them . They told me they did not have it . I am sure he might have moved them we looked everywhere.

Plussat: Huone tilava ja siisti, huoneesta käynti suoraan rannalle.

Miinukset: Saavuimme paikalle aamupäivällä klo 10 ja huoneeseen pääsimme vasta klo 15

Plussat: Nothing

Miinukset: Night adult activity Small swimming pool Bad view All kids activity close by 8 which need to be more than Nothing to do after 8 only drunk which is very poor Even no good music

Plussat: Very spacious , neat and clean rooms

Miinukset: Staffs were not cooperative. Took more than an hour in the morning to get a dental kit in spite of numerous calls to the reception

Plussat: The location

Miinukset: The weather

Plussat: Very clean good rooms and beautiful beach

Miinukset: NA

Plussat: -The location was so easy to artive there. -Easy check in and check out. -The room view was good.

Miinukset: -The room lights were very weak . -The management is not flexible “My son was sleeping deeply at breakfast time and I requested to have my breakfast at the room because i would never leave a five years old kid sleeping alone to have my breakfast in the restaurant But they refused to provide my breakfast at the room and said that they can provide breakfast only to my son, in that day i did not take my breakfast ! -There were no teeth brush,paste and cotton buds !

Plussat: The view from room

Plussat: Location and the view and beach was good

Miinukset: TV in the room was not smart which was disappointing and pillows were not comfortable and towels could be better. Breakfast service was not up to expectation due to crowed

Plussat: The location

Miinukset: So shabby nothing good about it no proper service at all

Plussat: Huonepalvelu. Meillä oli aivan mahtava Kenneth-poika siistijänä huoneessa. Huomasimme heti ensinäkemällä, että tässä pojassa on paljon "nöyryyttä" ja ystävällisyyttä. Hän yllätti meidät melkein joka päivä ihanilla pyyhe+kukka-taiteella. Saimme iloita mitä ihannimmista sänkyyn tehdyistä taideteoksista :)! Hän teki matkastamme todella yllätyksellisen!!!!! Ruoka oli erittäin hyvää ja monipuolista. Valinnan varaa oli paljon. Ympäristön siisteys oli kyllä yllätys :)

Miinukset: Hotellilla oli omatoimi Retkiesittelijä, hänen olisi pitänyt kertoa tarkemmin auto-safarista.Odotin jotain ihanaa ajelua hiekkadyyneilla. Sainkin rahani vastineeksi kauhun ja kivun hetkiä!!!!! Minulle oli järkytys reumasairaana jo iäkkäämpänä ihmisenä istua tuntikaupalla sellaisessa kyydissä, jota safarilla sain. Autossa ei ollut iskarit tai jouset kunnossa ja minä jouduin melkoiseen ryöpytykseen kyydissä. KAUHEIMPIA TUNTEJA ELÄMÄSSÄNI!!!! :( :( EI KOSKAAN ENÄÄ!!!! Huusin, että haluan kotiin, mutta miten voit lähteä kävelemään autiomaassa, jota et tunne.

Plussat: It's away from the more crowded and congested Dubai. It's a great place to relax by the pool and beach outside the city, yet offers all of the amenities.

Miinukset: I've stayed here in the past with my family and also for short getaways on my own. We love the place and always will return.

Plussat: Good selection of facilities.

Miinukset: No extention to check out time which was problematic.

Plussat: the green areas

Plussat: Excellent service, not too busy, great water sports on the lagoon. Good value with booking.com

Plussat: the hotel is great place for family vacation, beach is beautiful and the staff are freindly

Plussat: the room view..

Miinukset: few stuff during busy days, which cause delay during check-in and check-out.lack of facilities in the room for example, no bath robs, no boiler, no tea or coffee, no iron) which should be available in all 5 starts hotels. the resort is very big but still have only 2 small pools which makes them very crowded.

Plussat: Hotelli vastasi odotuksiamme ja viihdyimme hyvin, huone tilava ja siisti, tyydyttävässä kunnossa oleva golfkenttä vieressä.

Miinukset: Keskellä rakennustyömaata ja jonkin verran häiritsevää työmaaliikennettä ja melua ympäri vuorokauden

Plussat: quiet, beautiful location

Miinukset: The food was selection was ok but not what I would call 5 star standard. There was no ambience in any of the restaurants.

Plussat: My room wasnt available on check in, but because of this I was upgraded to a beach front room.

Miinukset:

Plussat: Employees are all well trained, only exceotion is the reception clerk.

Miinukset:

Plussat: The friendliness and the peaceful and restful environment

Miinukset: A little dissaponted with the Coffee shop environment at Dinner and Breakfast

Plussat: Good boating facilities

Miinukset: It is not a 5* quality hotel. It is more 3 to 4 star.

Plussat: Swimming pool and the services in general

Miinukset: The Single bed is small and the room size doesn't allow you to move in comfortably

Plussat: Front desk service

Miinukset: Nothing

Plussat: lovely place to stay with nice loaction the pool was very nice.

Plussat: staff are friendly and hospitable.

Plussat: Very good

Miinukset: Nothing

Miinukset: Staff need more training in reception to recognize regular guest

Plussat: The staff

Miinukset: Some minor inconvenience nothing major, couple of power sockets and the Jacuzzi No phone charging options on the bedside table

Plussat: Location

Miinukset: Nothing

Plussat: Best value for money..... attention to cleanliness and friendly staff

Miinukset: nothiing

Plussat: Great staff

Miinukset: Smell of hotel and room.

Plussat: The beach it's clean,the stuff nice

Miinukset: Am sorry for that but the dinner buffet it's not that much good,the furniture old designand small

Plussat: Amazing stay , Every things was good , and I would like to appreciate Rosario from front office for the good hospitality and her nice smile, as well the chef of omelette station I forgot his name, he has prepared a fantastic omelette .

Plussat: Ruoka oli maukasta ja ranta oli hyvä. Ruokaajat olivat hyvät .

Miinukset: Huonoa oli että ei ollut tarpeeksi aurinkotuoleja .Piti makaa pyyheliinan päällä hiekalla. Ei hyvä. Ruokasalissa vähän huonosti ruokailuvälineitä. ,myös istumapaikkoja oli vähän . Huonoa että tupakointi olika sallittua kahvibaarissa ja aulassa.

Plussat: Extend time for beach

Plussat: Hotellin henkilökunta ystävällistä. Room servicen ruokalista kattava. Meillä oli all inclusive ja ruokaa oli tarjolla runsaasti ja riittävästi ja kertaakaan viikon aikana ei tarvinnut syödä kahta samaa lämmintä ruokaa vaikka näitäkin oli tarjolla aina noin 5 eri vaihtoehtoa. Aina oli päivällisellä ja illallisella vaihtoehdot pasta, kala, kanaruoka ja pihvi (nauta,porsas tai lammas). Huoneet olivat siistejä, viimeisenä iltana huoneemme lukko jumiutui ja me saimme sviitin käyttöömme. Hotellihenkilökunta vaati saada kantaa laukut huoneeseen ja pois huoneesta.

Miinukset: Etäisyys dubaihin on 1h 20 min. Meillä oli vuokra-auto ja liikkuminen helppoa jos pystyy ajamaan esim italiassa. Liikennekulttuuri on ”mielenkiintoinen”. Jos haluaa rahallisenpaa leppoista altaalla oloa ja rannan käyttöön ras al kaimah on hyvä kohde ja sitten vuokra autolla esim 2-3 yötä dubaihin niin näkee myös sitä emiraattia. Olimme ainoat suomalaiset hotellissa, miinus oli pirusti ryssiä. Mutta saimme vaikutelman että suomalaisista matkalijoista hotellissa pidetään. Jos annat 5dirhamin eli 1€ tipin vaikkapa huonepalvelusta on työntekijö kuin naantalin aurinko.

Plussat: clean.,lots off different areas to relax in.staff very friendly and plenty of beds around the pool and close to the beach.fitness room well equipped with great exercise machines. I would like to give a special thank You to Helen and Esther in food and beverage ,they were always happy to help and also gave great service. Macarina and Michelle (life guard and entertainment team)next time I visit,I will definitely have a game of uno.

Miinukset: I was not happy with my room ,but was moved swiftly with no issues. Different rules for all inclusive packages (couldn’t get coke from all bars.) Wasn’t allowed to take drinks from the restaurant or bar into the reception area No entertainment on the evening

Plussat: Extra comfy bed.

Miinukset: All were good .

Plussat: The staff of hotel are outstanding and very helpful. The property Is beautiful and the location is amazing.

Miinukset: Rooms are not soundproof. Room 308 don't have bed side socket. Ac thermostat is very old design difficult to use.

Plussat: Our whole family had fun! Good food and great service!

Miinukset: I guess, it’s because summer time that’s why we felt that the A/C is not cold enough.

Plussat: Location and atmosphere

Miinukset: None

Plussat: Really friendly staff. Room was really nice. Hotel was extremely accommodating. Food quality was good.

Miinukset: More selection on buffet for dinner

Plussat: The staff was super friendly and helpful. The rooms are clean and comfortable - not super fancy, but perfect for getting a good night sleep. There are a lot of beautiful plants and flowers outside. Having the beach less than a hundred meters away is great!

Miinukset: The weight room needed more AC units - it had two, but they just couldn't keep up! Along the walkway in between the hotel and the beach at night there is a disgusting scent... It's only in a couple of small areas, and I'm not sure if it's a stagnant pool of water, animal feces, or something else.

Plussat: 1. Staffs are supportive @ slides. 2. Bar staffs were good in information and serving. 3. Have good combination of swiming pool, mini slides and beach.

Miinukset: 1. When ever guest arrives, they should be given complete information and schedule for the events happening or available for there respective package. 2. Kids activity area can be improved. Families with kids should have special invitiy to enjoy the kids event at venue.

Plussat: Sijainti rannalla.

Miinukset: Tympeä henkilökunta, tuntuu että sai pyydellä anteeksi olemassaoloaan. Erityisesti allasbaarin poika saisi opetella asiakaspalvelua kantapään kautta. Ruoka oli todella pettymys, kasvisruokailijoilla monesti ainut vaihtoehto oli makaroni ja tomaattikastike. Ruuat oli melkein aina kylmiä, jälkiruokavalikoima surkea. Ruokailutilassa sai aina etsiä ruokailuvälineitä, lisäksi henkilökunta saamattoman oloista ja tympeitä. Huone oli ihan ok, tosin terassilla pöydän ympärillä vain yksi tuoli. Ylläpitosiivous vaihtelevaa. Viimeisenä iltana pyysin huoneeseen shampoota ja suihkusaippuaa sillä meille oli jätetty vain pelkkää hoitoainetta, jota oli kertynyt viikon ajalta jo 5 pulloa. Kesti yli tunnin että sain huoneeseeni pesuvälineitä, tässä vaiheessa olin jo käynyt suihkussa ja pessyt hiukset saippualla, ja olin jo menossa nukkumaan. Ei missään nimessä "4 tähden" palvelua. Ihmetystä herätti myös All Inclusiven eriväriset rannekkeet. Meille annettiin vihreä ranneke, jolla ei saanutkaan välipaloja iltapäivällä. All Inclusive, joka ei siis kuitenkaan ole nimensä veroinen. Eli jos et päässyt lounaalle niin välipalaakaan ei herunut, todella huono käytäntö! Omatoimimatkaajilla siis huonommat palvelut kuin matkanjärjärjestäjien asiakkailla, joille kuului myös välipalat. Valitettavasti hotelliasiakkaiden joukossa oli myös näitä baarikärpäsiä, joiden kännääminen tuotti myötähäpeää, erityisesti kohdemaan kulttuurin takia. Hotelli ei kuitenkaan rahoittanut alkoholin tarjoilua, vaikka nuokkuivat tiskillä tai käyttäytyivät muuten sopimattomasti. Ei missään nimessä 4 tähden hotelli, hyvä jos kahden!

Plussat: Value for money. Good lication

Miinukset: Sea is not clean. Not comfortable to swim

Plussat: Food , cleanliness , value for money

Miinukset: Nothing noticeable

Plussat: Good a/c, clean room, sportsbar

Miinukset: Just have to remind yourself about how much you are paying for it so expect the crowd to be according to the pricing. The pool is only ok during lunch hour but rest of the time it is packed with children screaming and splashing in the poolbar. Also many people in the pool with clothes eventhough it is mention on the board that it is not allowed- very unhygienic. The receptionist gave us a room with 2 beds ( we were a couple) so we had to wait in the room for 45 min for somebody to come and change our rooms. The food options are ofcourse limited but again, this is what you are paying for.

Plussat: Location & foods are amazing

Miinukset: Nothing

Plussat: Just the vibe..!

Miinukset: Rooms are pretty old, may be they need to be refurnished!

Plussat: F&B has room to do much better in buffet offerings, more on simple live cooking station then the usual chaffing dishes. Staff friendliness/interaction was very average.

Miinukset: The Room in general, not up to standard, very poor cleaning. Jacuzzi was dirty and water of cold. Staff interaction could have been better.

Plussat: Meillä oli ostettuna all inclusive ja se kyllä kannatti. Mitään ravintolaa tai kauppaa ei ollut kävelyetäisyydelle, joten ruokailut olisivat joka tapauksessa pitänyt ostaa hotellilta. Hotellilla oli kuitenkin tarjolla muille asiakkaille "Full all inclusice" johon sisältyi myös välipalat allasbaarista. Näitä ei booking.comista ostettuun all inclusiveen kuulunut. Meillä oli kolmen hengen lomamökki ja sen sijainti oli isolla hotellialueella hyvä, paikka oli rauhallinen. Merivesi oli marraskuussa hyvinkin uintikelpoista mutta rantavedessä uiskenteli myös meduusoja. Meidän sisäänkirjautuminen hotellille oli hyvin sujuvaa klo 5 aamuyöllä saapuneen lennon vuoksi. Wifi toimi loistavasti koko hotellialueella, myös meren rannalla aurinkotuolissa.

Miinukset: Hotelli peri bookingin.comin kautta maksua ennakkomaksuna. Oli yllättävää, että hotelli yritti velottaa kolminkertaista summaa luottotililtä varauksen vahvistamista varten. Muutenkin hotellivarauksen hinta kasvoi kolmesti, bookingin vahvistuksessa mainittiin "lopullinen hinta", hotelli peri luottotiltiltä loppusummana 150 € korotetun hinnan ja vielä hotelllla maksoimme sisäänkirjautuessa veroja. Hankalaa, kun asiakkaana et tule tietämään mistä nämä kustannukset koostuivat, mitään laskuerittelyä ei tule. All inclusive -asiakkaana et saa samaa palvelua kuin hotellin muut asiakkaat.

Plussat: Nothing much actually!

Miinukset: The beach is not good... There's lot of moss on the sea bed..! Rooms are ok... Temperature control is bad for the a/c units.

Plussat: Location view to the beach Guards on each pool

Miinukset: Limited menu in restauraant. Lunch and dinner almost same. Full board is much costly compared to a room with breakfast only

Plussat: Facilities, staff and food

Miinukset: Room seems old

Plussat: the place is easy to find , the food was fantastic, its a great place for family and friends to relax, all the staff was so helpful , always smiling and they gave us the perfect room to stay that were convenient for family. will surely comeback and highly recommended

Miinukset: the place and the staff are so friendly and helpful

Plussat: the hotel is Very good clean, staff also very good I like to give a big thanks to Raj Kumar he was cleaning my room, he is very very very good, thanks for all hotel team they make my stay really amazing

Miinukset: Nothing

Plussat: Good hotel and good staff

Plussat: We like the place and very comfy place and the staff are very accomodate

Plussat: I like hotal managemant and service. All stap is politly and smiling.

Miinukset: Location is not good.. Air polution is coming

Plussat: Front desk very polite and acknowledge that we were there before, Housekeeping team of room 909 was superb! Peter was very good! Please thank him and recognize him

Plussat: I would like to thank all the Nakhla restaurant team for their hospitality, they were really nice and smiley all the time. This is the only place where we felt welcomed...

Miinukset: The receptionist at first when I was checking in was not accommodating and spoke rudely when I asked for the room move due to the view. The front office manager gave us a free upgrade to a “junior suite” which Was a bit spacious comparing to the first one. However we didn’t like the way we were treated upon check out by him. He mentioned “finally” instead of “ how was your stay”. Here I think the Front desk team should have a better understanding how to make the guest stay memorable instead of making it the worst as they are the first step after the door step.

Plussat: Clean basic rooms. Nice staff.

Miinukset: The guy at the pool shouted at us for having our drinks at the side that was rude.

Plussat: Good value for money. So near to Al Hamra Mall. The pool is so huge and the staff is very courteous. Free parking. Very flexible check out timing

Miinukset: It took sometime to check-in since the system is slow. The hotel facilities is quite old.

Plussat: The staff are very nice specially the bell boy mr halim he give us warm welcome and everytime he see us he make us feel special and for ms thelma in reception as well she is very helpful to us

Miinukset: The staff was very rude! Calls to the reception were often ignored! Room service did not change bedding at all.

Plussat: Place, room and ambiance

Miinukset: There was 1 cockroach

Plussat: Staffs are very helpful. Thank you Farida for quick checkin,she is very welcoming and friendly. Mr. Anurag night supervisor who provide us the dinner plates late night even the restaurant was closed he arranged somehow.. we Appreciate.

Miinukset: Nothing bad in the property. Stayed 6 times and will continue to stay.

Plussat: Ambiance.

Miinukset: Amazing Stay..

Plussat: The price

Miinukset: Dirty carpet, not friendly reception, dirty corridors, small showers.

Plussat: Free upgrade of booked room!

Miinukset: Quite difficult to get taxi from this location. They should have a list of taxi drivers that they can call whenever their guests needs one. And not limited to a time, like starting at 12noon only.

Plussat: Iike entire hotel and the services

Miinukset: Nil

Plussat: Like the room

Miinukset: Wonderful room service. Appreciated.

Plussat: The staff are wonderful

Miinukset: The bathroom, step up on the shower gel and shampoo game

Plussat: Location

Miinukset: The ac is not working even after I request nobody came to fix it, tv is not working and one HK staff came to check he said tv is not working and he left.. Tea spoon is not available with coffee kettle.. dental kit is not available in bathroom...And FOH staff treat me like stranger no smile or a good talk... anyway thank you guys....

Plussat: Parking readily Available Friendly staff Great Value Manar Mall is nearby by foot

Miinukset: No ironing kit No bathtub

Plussat: Bed

Miinukset: A"C

Plussat: I like the property. It’s good to stay there. Specially the staff in reception (Regina) too much cooperates.

Miinukset: Ac is not good need to upgrade. Room are not sound proof.

Miinukset: Too noisy coz of the disco and music nights

Plussat: It’s nice but the services is not enough

Miinukset: The cleaning and the room service

Plussat: I'm happy with my stay. We got a view of mangrove forests. The room was large and clean. The dinner was amazingly good and the amount was very large. Besides this poor breakfast, I am very happy with my stay and I will return there with pleasure because the proportion of quality and price is very good.

Miinukset: Unfortunately, the breakfast was very bad, we paid for a buffet which was not there probably due to the low number of guests so we got only an omelette. If I was informed that there is no buffet, I would not buy it.

Plussat: I like the property it’s good to stay there specially the receptionist Regina she deal with us very good.

Miinukset: Everything but receptionist Regina I am impressed.

Plussat: I liked the Beds were extremely good, receptionist were very welcoming and i guess the fat guy in a suit was the manager, the few minutes i interacted with him he was so amazing. For that i hope to get back to ur hotel soon. Ur staff are the best

Miinukset: I didn't like the parking

Plussat: Normal

Miinukset: Not clean

Plussat: Yes

Miinukset: Nothing

Plussat: Ambiance

Miinukset: Washroom flush not working .

Plussat: Nothing

Miinukset: Bad smell

Plussat: Location

Miinukset: Room war smelly Old furniture and smelly carpet

Plussat: The view and the friendly staff

Miinukset: the sink was flooded with dirty water, its not all the same where me and my parents were in the same hotel but their bathroom was more fancier and better

Plussat: Nice and very warming/welcoming staffs The staff were super friendly and nice that we actually forgot we were in a hotel... home away from home

Miinukset: The pool needs renovation

Plussat: clean and location ans big thanks to mr husam

Miinukset: earlier i used to always get the normal room and get promoted to suite now i only get promoted fo executive although im a regular customer

Plussat: I would like to thank mr. Rakesh Kumar for generosity and hospitality he up grade my rooms to suites.. Thanks a lot

Miinukset: Nothing

Plussat: Location

Miinukset: The rooms (3 rooms booked) was with a very bad smell i have requested to change the room, they gave us a new room but we were stuck in the room for 10 mins the receptionist have requested for a technician as the door won’t open from inside. The WiFi was so bad when we call the receptionist regarding the wifi which didn’t work in 4 out of 6 mobiles he told me its from the mobile as he talked in a rude way its not from the WiFi we have asked him to restart the system but he didn’t give us any attention. I have requested for an iron and I didn’t get it. I have asked for housekeeping to clean the room at 7pm but when I reached to the hotel at 12am the room was the same. For me it was a very bad experience and I won’t recommend the hotel to anyone.

Plussat: The cleanliness is a good thing for me!!!

Miinukset: Nothing in specific!

Plussat: Comfortable with the place, ambiance, cleanliness. Cheap in price. Relaxing. Staffs are accomodating, parking area was good that's all

Miinukset: One of the staffs was annoying during our stay, while we were sleeping he suddenly knocked on our door just to asked about the food knowing there is telephone in the room.. before they asked for 1 ID only but now we presented two.

Plussat: Room cleanliness

Miinukset: Nothing

Plussat: It's a nice place for everyone to be there

Miinukset: I don't have anything bad to say

Plussat: Everything as expected, respectful staff Mr Jassar, great atmosphere and quiet place! It’s a very peaceful place and I can wait to be there again

Miinukset: nothing

Miinukset: The payment process was different from a program above AED 25 125

Miinukset: No paved street to the hotel

Plussat: Very nice place with good customer services

Plussat: Nice and clean rooms.. staff good. Very good rates .. overall good experience.

Miinukset: Na

Plussat: Clean rooms

Miinukset: Road access to hotel not paved Iron not available at room( took 1 day to bring old, heavy not practical iron) Small tv No complementary water at room

Plussat: Good service and value for money....

Miinukset: Nil

Plussat: It is located outside the city, away from traffic but not too far from the center.

Miinukset: Kitchen has no plates nor silverware. Location is not reachable bu google maps. You have to call the hotel for guidance.

Plussat: Very clean

Miinukset: Wifi is not free!!!! Come on it's 2020

Plussat: We tuk a 2bedroom suite with sea view and it was huge. Lot of rooms and attached bathrooms in all rooms. The rooms were clean and beds were comfortable. We enjoyed our stay and would really recommend to others.

Miinukset: Nit clean at all

Plussat: This time the staff were friendly and nice

Plussat: Everything

Miinukset: That a have to leave

Miinukset: waiting time for check in was too long, it takes us almost two hours to have a room and the request for early check in was declined...

Plussat: Cleanness of the room and super helpful and friendly staff

Miinukset: Not applicable

Plussat: the location and staff

Miinukset: not clean,, the furniture is very old ,, services near the swimming pool not good

Plussat: The room specially the view.

Miinukset: Nothing

Plussat: Specially for room facilities cleaning and intiriere It almost perfect...

Miinukset: Staff if not bad but just they try to make fast check in and check out... Without any delayed

Plussat: No study table to put laptops book etc

Miinukset: Small rooms

Plussat: Bed comfortable and food and drinks inside the room

Miinukset: Room in first floor for message center more girls sitting outside in passing area and beside elevator And tv not working properties and no signal

Plussat: I like the place because it’s close to restaurants and mosques

Miinukset: They don’t clean the room well during my stay

Plussat: Location, Quite

Miinukset: Not clean , bed sheets with spots

Plussat: They need to improve so many things. Didn’t like my stay

Miinukset: There’s a big list

Plussat: Staff was good room was clean and comfortable and location was nice

Miinukset: No coffee shop or restaurant in property

Plussat: everything

Miinukset: cant think

Plussat: Staff & Price

Miinukset: internet disconnection