Vertaa hotellit Ras Al Khaimah

Plussat: The place was very nice also the view was amazing

Miinukset: Nothing much but we ask for the room service for something it come late to us

Plussat: Great Facility Junior Staff really make an effort

Miinukset: Senior staff act like guests, and you are at their service

Plussat: Big rooms, very good food

Miinukset: Timings for pool, beach and kids club only till sun down. Which is a pretty short because there is nothing else to do at the resort and with kids in tow nothing to keep them occupied either.

Plussat: Got checked in late and was upgraded to a villa with pool. Fantastic. Great location, beautiful area and beach.

Miinukset: Lights in bedroom didn't work, restaurant selection is not that varied but overall I would return again for sure.

Plussat: Nothing to like about this hotel as their management do not have any respect for customers any they only care about money................... The management of the Cove Rotana Resort rejected my confirmed booking during a Public Holiday, because a had a discount rate from my travel agency ................... The Hotel had increased their room rate during the Public Holiday and rejected my confirmed booking on a discount rate........., I made my booking before 5 days of my stay and at that time still there was a lot of rooms available, about the same time when the public holiday was announced.

Miinukset: I made my booking through a travel agency and not through the hotel site for 3 nights ............. Before going to the hotel I contacted them for my booking, they adviced me that I don't have a booking and I should contact my travel agency. Without stating that the hotel rejected my confirmed reservation because of the discount rate I had. ............ When I contacted my travel agency, they assured me that my booking is confirmed and I don't have to worry. ........... When I arrived at the Hotel on my reserved day, the front disk had no respect for my confirmed reservation. They only answered me with "we rejected your reservation", after waiting in a long queue for my check-in ............ I asked to speak to their manager, waited for more time and asked for the Manager for few times before they show up. They simply answered "we are not responsible for your booking and your travel agency are responsible" ............. I tried to reach a solution with their managers, but they simply stated we are fully booked and can't offer you anything. What is worst, they had a booking for the second and and 3rd night of my booking, but they asked me to pay full rate and my reservation discount payment Is not accepted.

Miinukset: Pool is not temperature controlled! It was so hot. We complained and they said they will fix it! But next day it was same. They refused to turn on the chillers

Plussat: Good selection of facilities.

Miinukset: No extention to check out time which was problematic.

Plussat: the green areas

Plussat: Excellent service, not too busy, great water sports on the lagoon. Good value with booking.com

Plussat: the hotel is great place for family vacation, beach is beautiful and the staff are freindly

Plussat: the room view..

Miinukset: few stuff during busy days, which cause delay during check-in and check-out.lack of facilities in the room for example, no bath robs, no boiler, no tea or coffee, no iron) which should be available in all 5 starts hotels. the resort is very big but still have only 2 small pools which makes them very crowded.

Plussat: Hotelli vastasi odotuksiamme ja viihdyimme hyvin, huone tilava ja siisti, tyydyttävässä kunnossa oleva golfkenttä vieressä.

Miinukset: Keskellä rakennustyömaata ja jonkin verran häiritsevää työmaaliikennettä ja melua ympäri vuorokauden

Plussat: quiet, beautiful location

Miinukset: The food was selection was ok but not what I would call 5 star standard. There was no ambience in any of the restaurants.

Plussat: My room wasnt available on check in, but because of this I was upgraded to a beach front room.

Plussat: Employees are all well trained, only exceotion is the reception clerk.

Plussat: The friendliness and the peaceful and restful environment

Miinukset: A little dissaponted with the Coffee shop environment at Dinner and Breakfast

Plussat: Good boating facilities

Miinukset: It is not a 5* quality hotel. It is more 3 to 4 star.