Ras Al Khaimah hotellia

Plussat: The place was very nice also the view was amazing

Miinukset: Nothing much but we ask for the room service for something it come late to us

Plussat: Beautiful hotel, amazing rooms and nice facilities

Plussat: Everything else. Umi was great for dinner and breakfast was delightful.

Miinukset: There was a crying baby in the restaurant which was not appropriate.

Plussat: It’s good

Plussat: We had the most amazing stay! We had the room upgraded on check in which was absolutely amazing! Also it was my boyfriends birthday and the staff were absolutely brilliant delivering the presents to the room. They all made the weekend extra special and can’t thank you enough! We will be back to stay again for sure!

Miinukset: Nothing

Plussat: The luxury finishing Very clean hotel Neat and well dressed employees

Miinukset: The price is bet high The check in time

Plussat: The selection of food was good, beds were comfy, room was more like a suite!! Staff were especially helpful and friendly and the spa treatments were fantastic. Highly recommend

Plussat: Rauhallinen paikka. Hyvät ravintolat. Aamiainen monipuolinen. Lexington grill ravintola on aivan erinomainen. Hyvä ranta. Meduusat rajoittivat meressä uintia.

Plussat: Everything

Plussat: Great Facility Junior Staff really make an effort

Miinukset: Senior staff act like guests, and you are at their service

Plussat: Big rooms, very good food

Miinukset: Timings for pool, beach and kids club only till sun down. Which is a pretty short because there is nothing else to do at the resort and with kids in tow nothing to keep them occupied either.

Plussat: Breakfast was amazing we were spoilt for choice. Hotel is so quiet and serene such a change from the craziness of Dubai. Such nice landscape . Rooms are very nicely furnished and spacious . Pool is very nice and children's pool is very nicely incorporated into big pool (lots of freebies for kids). When on the pool order the club sandwich and tiramisu from Azure (better than one we had in Rome-Italy). For dinner we recommend Lexington restaurant and get the tenderloin steak. Staff are very friendly and very well trained. Special shout out to David at the bar who made an amazing drink.

Miinukset: We had a mix up situation at breakfast but they apologized for it and made it up. Our room was not cleaned (we might have put the don't disturb sign by mistake). Food at Azure restaurant can be better but its more than ok for pool snacks.

Miinukset: Over over rated No view! Just a kind of building site, with plastic pipe and plastic bottles. No wildlife at all. Very disappointing. The FarmeHouse is way to expensive for the average food they are proposing.

Plussat: Service was faultless!

Miinukset: Paying for extra activities and also the outdoor areas were not cleaned properly due to recent rains, (but lots of birds so understand why that isn't manageable and unavoidable).

Plussat: An outstanding chance to feel like a king for a night.

Plussat: The views from the deck and villas were amazing - right on the edge of the desert with great privacy - having our own pool was a nice benefit too ....

Miinukset: The breakfast room can get quite crowded and noisy ....not much to do during the day ...., also the Moon Bar (rooftop) would benefit from some fans ...

Plussat: The tent villas

Miinukset: The manager .. about the late check about and what happened in the villa they didnt assist us well

Plussat: The confort The team The privicy The lux of the rooms

Miinukset: All perfect for escape

Plussat: Amazing staff, serene location, cool bikes to get around the resort, food amazing.

Plussat: Nothing like very unique place

Miinukset: Privacy , pool , food

Plussat: Bed so comfy and staff so helpful and secluded and private.

Miinukset: The shower was not warm enough I would evenly as far to say it was cold.

Plussat: Location. Horse grooming experience was ok, but staff didn’t explain nothing to kids, just kept quiet and talk amongst themselves.. falcon show was very good, we learned many things about falcons life and habits.. kids club was nice. Silky bedsheets.

Miinukset: Room was not clean, with somebody’s black hair under the table and in bathroom.Floor wasn’t clean of dust as well. swimming pool was cold, we kept asking to on the heater for swimming pool but It would never get comfortably warm. Glad we didn’t come in winter... Even the shower water was luke warm until we asked to fix it. Moorish restaurant had very slow service. Bathroom does not have a locker.

Plussat: the view is nice

Miinukset: pool timing to short.please extended. they not allowed to make late checkout. menu for breakfast is bored and bland.

Plussat: Location And staff

Miinukset: Price and indoor pool

Plussat: Siisti hotelli, ruoka maistui.

Miinukset: Tarjoilijat eivät reagoineet pyyntöihin. Aikataulut, esim bussikuljetus, reistivät. Kävelymatkan päässä ei ole mitään nähtävyyksiä eikä kauppoja.

Miinukset: In room dining food wasnt the best

Plussat: Staff was good.

Miinukset: Wet carpet smell in the room

Miinukset: We had dinner and breakfast. food was dry.

Plussat: everything is normal nothing extra comparing with the other resorts nearby

Miinukset: i didn’t fell any of professionally i took 1 local water 500 ML from room refrigerator it cost my 5 USD !!! the price outside is less than 0.30 USD that was un believable

Miinukset: They have dirty beach and poor wifi

Plussat: Everything otherwise from A-Z. Relaxing short vacation. Private beach. Great service. Breakfast buffet. Outdoor swimming pool. View and design.

Miinukset: To put 2 big towels in bathroom. TV remote not working. Room 403

Plussat: Iso tilava huone, jossa oli mukava perheen kanssa olla. Kaksi telkkaria ja iso vuode plussaa. Rauhallinen hotelli.

Miinukset: Ruuan taso vaihteli buffetissa. Libanolilaisessa ravintolassa parempi ruoka. Allas alueella likaisia kaakeleita ja ihmiset eivät peseytyneet ennen uintia.

Plussat: nothing

Miinukset: very bad property , and its not a standard of 5 start hotel . it should be changed to 4 start rating . The pictures of booking .com looks great and in reality place is bad , dirty , corridors to room smell like cooking , Reception staff are not professional and poor in handling customer complaints . Room service food quality is very low . Please stop dealing with them , its the first time booking.com let me down in a hotel choice.

Plussat: Every thing from entrance, clean and nice room, amazing staff, every thing is perfect

Miinukset: N/A

Plussat: The swimming pool it’s large and beautiful place to escape . Thank you for the room service staff specially daya, with his smile and kindness.

Miinukset: The bar at the pool. It’s open but didn’t serve foods we have to waited till 12:30pm

Plussat: The view and the staffs.

Miinukset: None

Plussat: Service from staff was excellent, especially Saroj in Basilico he is an asset to you, and the F& B manager looked after us for My Husbands special day. All in all we had a fantastic time.

Miinukset: There was a lingering smell of smoke in the villa and we asked for a non smoking villa. Room 8020 the pool temperature was warmer then the shower in this room

Plussat: Got checked in late and was upgraded to a villa with pool. Fantastic. Great location, beautiful area and beach.

Miinukset: Lights in bedroom didn't work, restaurant selection is not that varied but overall I would return again for sure.

Plussat: Hotellin arkkitehtuuri mielyttävän erikoinen.

Miinukset: Vierailun aikana ei ole mitään moitittavaa hotellin toiminnasta.

Plussat: location is fine food is average for a five star hotel

Miinukset: service

Plussat: Nothing to like about this hotel as their management do not have any respect for customers any they only care about money................... The management of the Cove Rotana Resort rejected my confirmed booking during a Public Holiday, because a had a discount rate from my travel agency ................... The Hotel had increased their room rate during the Public Holiday and rejected my confirmed booking on a discount rate........., I made my booking before 5 days of my stay and at that time still there was a lot of rooms available, about the same time when the public holiday was announced.

Miinukset: I made my booking through a travel agency and not through the hotel site for 3 nights ............. Before going to the hotel I contacted them for my booking, they adviced me that I don't have a booking and I should contact my travel agency. Without stating that the hotel rejected my confirmed reservation because of the discount rate I had. ............ When I contacted my travel agency, they assured me that my booking is confirmed and I don't have to worry. ........... When I arrived at the Hotel on my reserved day, the front disk had no respect for my confirmed reservation. They only answered me with "we rejected your reservation", after waiting in a long queue for my check-in ............ I asked to speak to their manager, waited for more time and asked for the Manager for few times before they show up. They simply answered "we are not responsible for your booking and your travel agency are responsible" ............. I tried to reach a solution with their managers, but they simply stated we are fully booked and can't offer you anything. What is worst, they had a booking for the second and and 3rd night of my booking, but they asked me to pay full rate and my reservation discount payment Is not accepted.

Plussat: Excellent brunch, comfortable room, acceptable breakfast

Miinukset: Room was rather warm and we were unable to turn the ac down

Plussat: View from the swimming pool is very attractive

Miinukset: The view in some rooms is very bad and supposed to be full see view

Plussat: - beautiful wide rooms. - very responsive staff. - clean and neat. - an extra appreciation to Mr. Nabile (staff) & Mr. Ibrahim (check-in) who made this stay as smooth and wonderful as needed!

Miinukset: - absolutely nothing!

Plussat: We were given a room in a perfect location- close to the pool and beach and away from busy area. Jayson was very nice to arrange this for us. Great service in the restaurant from Walid and Ava :)

Miinukset: Receptionist was relectant to take deposit in card during chexk in which caused us inconvenience at the bar. :(

Plussat: The first impression is great, beautiful room, nice facilities, the pool and surroundings. Not too loud but family friendly too. Great breakfast buffet, good quality food. Few on-site restaurants if you haven’t chosen the all inclusive. It can be confusing as they are spread out so ask the staff about the location and how to get there. The Brazilian restaurant is quite pricey, if you want to have a starter,main plus drinks it will easily set you back close to 300-400aed just for dinner. I didn’t have a chance to try the others unfortunately. Next time will choose all inclusive option as i feel it would work better if you’re on a budget and still want to enjoy your time stress free. Over all very relaxing and pleasant stay.

Plussat: Very comfy resort with friendly staff and great selection of food at the buffet

Miinukset: AC in the rooms is noisy and the Pool Bar is a bit over priced (water + cola = 40 dhs? Why?)

Plussat: The spa

Miinukset: The rooms were not clean, bread crumbs everywhere Ants and spiders

Plussat: I absolutely loved the welcome received by the reception staff and the exit we have had. The room and facilities were stunning and we are already planning to come back in a month.

Miinukset: A slight problem within the bathroom but it was fixed as soon as it was reported.

Plussat: Swimming pool

Miinukset: No evening entertainment

Plussat: Oiva paikka viettää muutama päivä tasokkaassa ympäristössä.

Miinukset: Ruokailuvaihtoehdot olivat kalliita.

Plussat: Beach oli huikee ja bagy kuljetukset

Miinukset: Lapsille liian vähän toimintaa, muutenkin aktiviteetit altailla puuttuivat

Plussat: Brake fast very good, friendly staff, great view

Miinukset: Bathroom furniture is not friendly use ex. Toilet is very near to the wall your leg will hit the toilet paper roll

Plussat: Staff are very friendly starting from reception Lory to valet services to cleaners. Breakfast buffet had a wide selection of food.

Miinukset: Though the hotel appeared serene and quiet, the pool is too crowded which I presume is due to other sister hotels using the facilities. Amount that I ended paying was was too high. So many 5* hotels across UAE charge much less. One of the pool with a sort of a fountain had a guy cleaning moss off with chemicals right next to my 2 grandsons who have highly sensitive skins and we had to rush out. Shouldn't this be done during off-duty hours?

Plussat: Beautiful hotel, clean and nice. We were 2 families and we got upgraded so that we could stay near to each other

Plussat: the resort is huge... a lot of space to move around. many pools, the salt pool is huge and not over crowded with people. did not try the buffet.

Miinukset: the pillows were too flat

Plussat: I like the fact that fruit of basket was delivered just on time after I checked in. I LOVED it.

Miinukset: The pictures on the website looked more spacious.

Plussat: Nothing much. Location was away from the beach in the almost middle of the city. Rooms were very very small. Basic stuff was not available like hair dryer, comb and room sleeper etc.

Miinukset: Location is poor. Swimming pool staff was not professional.

Plussat: Nothing good

Miinukset: Nothing

Plussat: Very nice , delicious food and very welcoming staff and waiters

Plussat: Room is v clean, comfy, and big

Miinukset: Pool is a little small People swimming in normal clothing

Plussat: Room clean,really nice and helpful stuff, from every level. They are coping really good. Shuttle to the beach convinient, using the beach facilities of Hilton Spa was great. Late check out was offered, when they understood our shuttle to Dubai is at 9pm. Delicious breakfast.

Miinukset: Just one time we orderd food in the room, but after calling, noone came to pick up the dishes, so i had to go down to the reception and ask again.

Plussat: The room is so cozy

Miinukset: Rooms are Not sound proof. I can hear voices from the other rooms

Plussat: Ambience

Miinukset: There was no mini bar in the room

Plussat: Reception Staff was very good

Miinukset: Food qualit dinner

Plussat: Henkilökunta erittäin ystävällistä, jopa liiaksi saakka. Rajanaapurina iso ostoskeskus.

Plussat: We had good time with the stay and the facilities including swimming pool. The location is also very good. Staff approach and attitude was also very good. They had shared the information, what i had asked. Joseph Antony

Miinukset: I like every thing

Plussat: Aamiainen perus hyvä

Plussat: Pool & ambiance

Miinukset: Nothing much

Miinukset: There should be a pork section for non Muslims. This is a resort with many western guests. An english breakfast would be ideal in this resort.

Plussat: The staff was absolutely amazing, especially the Manager Mr Johannes, who personally greeted us on arrival and went the extra mile to make our stay and my husbands 50th birthday memorable. Best service we have ever received from a hotel. Will definitely be back!

Miinukset: That we only got to stay one night

Plussat: Clean nice staff all kind of food available

Plussat: Nothing

Miinukset: To much busy in check in, busy restaurant, the food not too good, slow internet

Plussat: I liked the resort facilities, food and activities for kids.

Miinukset: Some of the staff was confused and kind of rude. Moreover, hotel offered a complimentary cake as it was my wife's birthday but it never came. Upon check out I was asked if I liked the cake so I told them I never got one. The staff called their manager Arjun and assured me they will compensate and give something instead and apologised. When his manager came he just handed over his business card and said next time we will not forget something like that. That's all. I found it unprofessional.

Miinukset: Pools are not children friendly all above 1.4 Had an incident with my child the guard didn't react at all

Miinukset: That much amount money should deserve something more than tap water. Hotel is old, dirty, super crowded. You have to spend quite a lot time to get your dinner/lunch etc.

Plussat: Service and staff

Miinukset: It’s old and need refurbishment

Plussat: We definitely had a great time, and it won’t be my last visit. From the reception to the restaurants, all the staff were AMAZING, helpful, welcoming and professional. The food was so delicious and diverse, and you can feel the generosity with each & every meal. Actually, it was literally non-stop eating and drinking experience - all inclusive - which means no need to pay extra. The room was clean, comfortable and big. In addition, the kids’ club was another great thing to add to our experience. In general, it is a great destination for vacation or staycation. Highly recommended!!!! Well done Rixos Bab Al Bahr!!!!

Plussat: The service was excellent..specially the spa..the lady did foe me(Khadia)was so professional so I did twice during my stay The staff were so kind,room very clean The food very nice

Miinukset: That I couldn’t stay on the swimming pool after checking out

Miinukset: Very complicated check-in, discussions around what was included, maintaining that what was confirmed in the email was not correct. In the end - after long discussions it then finally was as booked. Food wasn’t good and neither was service and food area was sticky and tables were not cleared for long periods

Plussat: - the hotel itself is nice and its location and facilities

Miinukset: -booked pool view .. got a room that hardly see the pool . And they claimed cannot change it - rooms smells like feet - AC make a sound like a strong door knock when it is on auto and starting and stopping - only 2 towels you have to ask for more! - no dental kit .. asked for it twice to get it. - didnt allow late check out - the front desk in check in was professional but not friendly at all. - so busy to extend you get annoyed

Plussat: Hyvät näköalat.

Miinukset: Henkilökunta ei ollut ystävällisiä. Todella kalliit hinnat, jos ei all inclusive asiakas. Hotellihuoneet kaipaavat jo päivittämistä. Hotelliin saapuessa tyrkytettiin kallista uppgradausta ja kun sitä ei ottanut, ei kerrottu edes hotellin palveluista.

Plussat: The pool, the rooms in general constructively the hotel is very good.

Miinukset: When I made the entry, I bought the club entry. I was not made the welcome transfer to the room. When I asked for Wiffi they told me it cost 30 dirhams but they didn't even know how to connect to the Wiffi. They do not have a cell phone charger in the business center or at the reception or in the lobby. Bad training of the kitchen workers because we ordered food, well-cooked meat and they brought me almost raw meat. Bad service in the delivery of food, 1 hour of waiting and poorly cooked. After all these problems, I left the hotel with my friends who were also there. When picking up my car, we asked the driver of the club cars to take us to pick up the belongings, the driver of the club cart said he could not wait for us and that he had to do other things, I think that service to the When checking out they have to wait for the client to pick up the belongings to return it to the lobby. The driver of the club car disrespected my friend and told him that he didn't care and that he was leaving. Very bad and mistreatment against us.

Plussat: nice breakfast in nice restaurant

Miinukset: check out 12 not expected all hotel use to give at least until 2 pm sometime 4 pm

Plussat: The room, the adult pool, the beach and the breakfast

Miinukset: Kids pool was very dirty, we asked a number of times for someone to check it but as it usually happened they kept saying that someone was coming but nobody ever did. Very disappointed.

Plussat: It’s not good that there is no free WiFi in the room.

Miinukset: Sports facilities are good for the family

Miinukset: I didn’t like that what I booked is different form what I have

Plussat: Yleisesti Järjestelyt pelasivat Huonepalvelu hienoa

Miinukset: Muutama ravintolahenkäkunnasta epäkohteliaita. Samoin respassa tosi vaikeata saada taksia lentokentälle. Unohdettiin ja unohdettiin. Emme saaneet sellaista huonetta kun olimme tilanneet. Emme saaneet yleisinfopaperia emmekä alueen karttaa kun saavuimme.

Plussat: Wonderful beach activity & water park Clean rooms and comfortable beds

Miinukset: -Payed wi-fi as its free in all the hotels (30 per day)for each device . -Staff by the beach bar & cafeteria unhelpful & should be trained more on hospitality of 5 star hotels . -Managers & staff with suites walking around the pool area day time & looking around , Eating ice cream with sun glasses !!!!!!! -noisy a bit cause of club & drunk people back & late night .

Plussat: Good location

Miinukset: Bad service

Plussat: Good location

Miinukset: Bad service

Plussat: Very clean easy to find and silent place to stayover

Miinukset: Nothing as such

Miinukset: Huone kulunut, pahanhajuinen, eikä yhtään

Plussat: The price as usual. The brand feels comfortable.

Miinukset: The american breakfast tasted bad.. the scrambled eggs were too overcooked... and they did not have the right equipment to serve it. They did not have a smoking room.

Miinukset: The room is just too small, coffee machine was not available in the room

Plussat: Nice breakfast spread.... almost a brunch for the weekend :)

Plussat: Comfortable rooms. Nice view.

Miinukset: We ordered food from outside the hotel (very common in our trips) and we delivered it to our room. The staff seemed to have a very negative experience and handled the situation extremely bad. They even asked my partner to sign a paper to release them from any liability if something would happen to us from the food! I found this to be a very uncomfortable and unnecessary situation, definitely would have made a difference if it was handled more professionally and with better hospitality manners.

Plussat: Staff extra effort of decorating our bed on the day of our stays which is our anniversary day

Miinukset: None

Plussat: Out site entrance is not attractive. Lobby need more space and safas.

Miinukset: Room , reception and restaurant service.

Plussat: It’s 5* service, perfect location and great food. I would recommend this hotel to others and will definitely book it again.

Plussat: Staff welcoming.. Upgrading my room.. My child ask for nugets and the chief prepare immediatly

Miinukset: I found cochroch in my room. No play ground for kids. Minibar items expensive

Plussat: Ruoka oli maukasta ja ranta oli hyvä. Ruokaajat olivat hyvät .

Miinukset: Huonoa oli että ei ollut tarpeeksi aurinkotuoleja .Piti makaa pyyheliinan päällä hiekalla. Ei hyvä. Ruokasalissa vähän huonosti ruokailuvälineitä. ,myös istumapaikkoja oli vähän . Huonoa että tupakointi olika sallittua kahvibaarissa ja aulassa.

Plussat: Staff is so friendly and helpful specially receptionist Karim. I lived the beach and facilities provided . Thank you all it was a great weekend. Will repeat it again for sure.

Plussat: The services and the staff, specially the receptionist guy his Name Kareem was very helpful.

Miinukset: The food at the restaurant wasn't tasty

Plussat: Hotellin henkilökunta ystävällistä. Room servicen ruokalista kattava. Meillä oli all inclusive ja ruokaa oli tarjolla runsaasti ja riittävästi ja kertaakaan viikon aikana ei tarvinnut syödä kahta samaa lämmintä ruokaa vaikka näitäkin oli tarjolla aina noin 5 eri vaihtoehtoa. Aina oli päivällisellä ja illallisella vaihtoehdot pasta, kala, kanaruoka ja pihvi (nauta,porsas tai lammas). Huoneet olivat siistejä, viimeisenä iltana huoneemme lukko jumiutui ja me saimme sviitin käyttöömme. Hotellihenkilökunta vaati saada kantaa laukut huoneeseen ja pois huoneesta.

Miinukset: Etäisyys dubaihin on 1h 20 min. Meillä oli vuokra-auto ja liikkuminen helppoa jos pystyy ajamaan esim italiassa. Liikennekulttuuri on ”mielenkiintoinen”. Jos haluaa rahallisenpaa leppoista altaalla oloa ja rannan käyttöön ras al kaimah on hyvä kohde ja sitten vuokra autolla esim 2-3 yötä dubaihin niin näkee myös sitä emiraattia. Olimme ainoat suomalaiset hotellissa, miinus oli pirusti ryssiä. Mutta saimme vaikutelman että suomalaisista matkalijoista hotellissa pidetään. Jos annat 5dirhamin eli 1€ tipin vaikkapa huonepalvelusta on työntekijö kuin naantalin aurinko.

Plussat: Breakfast was ok. Good overall!

Miinukset: Housekeeping takes years to bring what you need (towels, bathroom amenities, etc...). Receptionist not very helpful and had very cold attitude. Watersplash was never mentioned prior booking that is in Um Al Quain 20 min drive.

Plussat: Hotel Location near to city center, Friendly and helping staffs, beautiful beach, large pool. Very satisfied for the money. I didn't believe that it would be so satisfied with beach access for the rate I paid. It was a great offer from booking.com and Hotel is nice. Interiors and amenities were beautiful. Very calm and nice location. Excellent staffs, are very helping and smiling always. Reservation desk called me far earlier to know the time of check in and late checkout was offered upon request.

Miinukset: It would be better if phone charging adapters are provided in the room. Nothing to complain.

Plussat: The beach is fantastic it could never been better, magnificent. The pool was good.

Miinukset: The aircon in our room was creating humidity so we had to move to another room. The hotel is getting old. The rooms were noisy especially night time. A lift is need to connect the rooms with the pool and the beach.

Plussat: We enjoyed the lovely beach and poo and found we were relaxed and chilled. As well as the various places to get a beverage.

Plussat: Staff was good and friendly

Miinukset: Air condition in the room was not good for three days then they fixed , but when I asked departure and check out at 17 o’clock in stead of 12 o’clock they accepted and free of charge

Plussat: Location

Miinukset: No balcony

Plussat: The staff was extremely nice and made extra effort to insure that our stay was perfect. Especially many thanks for Micaella from reception for amazing hospitality. The food was good but not many vegetarian options.

Miinukset: The cleaners in the room was not really good. The mattress and pillows was extremely hard and uncomfortable.

Plussat: The size

Miinukset: View

Plussat: The location was superb and the staff very helpful it’s nothing too much trouble at all.

Miinukset: Nothing

Plussat: Huone tilava ja siisti, huoneesta käynti suoraan rannalle.

Miinukset: Saavuimme paikalle aamupäivällä klo 10 ja huoneeseen pääsimme vasta klo 15

Plussat: Everything was just as expected

Miinukset: More choice of UK food at dinner bur what we had was fine , thank you

Plussat: Lovely room

Miinukset: I didnt like charges based on discussion and on actual...was wringly charged and not have to waste time to getting it refund even through all proofs are provided in written

Plussat: The staff was amazing and very accommodating. It was also great being right next to the golf course and the beach at the same time! Highly recommend!

Miinukset: The bed in the room was on the stiffer side and the room furniture could be updated, especially if I am comparing to Hilton Resort & Spa RAK.

Plussat: Location was excellent. facilities very good, quiet and great place to relax All inclusive is a great option - food was very good plenty of variety

Miinukset: I think El Chalet could be option one more hour in evening to 7pm

Plussat: Huonepalvelu. Meillä oli aivan mahtava Kenneth-poika siistijänä huoneessa. Huomasimme heti ensinäkemällä, että tässä pojassa on paljon "nöyryyttä" ja ystävällisyyttä. Hän yllätti meidät melkein joka päivä ihanilla pyyhe+kukka-taiteella. Saimme iloita mitä ihannimmista sänkyyn tehdyistä taideteoksista :)! Hän teki matkastamme todella yllätyksellisen!!!!! Ruoka oli erittäin hyvää ja monipuolista. Valinnan varaa oli paljon. Ympäristön siisteys oli kyllä yllätys :)

Miinukset: Hotellilla oli omatoimi Retkiesittelijä, hänen olisi pitänyt kertoa tarkemmin auto-safarista.Odotin jotain ihanaa ajelua hiekkadyyneilla. Sainkin rahani vastineeksi kauhun ja kivun hetkiä!!!!! Minulle oli järkytys reumasairaana jo iäkkäämpänä ihmisenä istua tuntikaupalla sellaisessa kyydissä, jota safarilla sain. Autossa ei ollut iskarit tai jouset kunnossa ja minä jouduin melkoiseen ryöpytykseen kyydissä. KAUHEIMPIA TUNTEJA ELÄMÄSSÄNI!!!! :( :( EI KOSKAAN ENÄÄ!!!! Huusin, että haluan kotiin, mutta miten voit lähteä kävelemään autiomaassa, jota et tunne.

Plussat: Everything, from the room service to the poolside to the breakfast. Everything about Hilton was just amazing.

Miinukset: A little expensive

Miinukset: Lastenmaailmassa oli tunkkainen ilma ja olisi voinut olla terassi vanhemmille jotka ovat lasten mukana

Miinukset: Worst experience ever

Plussat: Harrastusmahdollisuudet, vesijumppa altaalla ja tenniskenttä muun muassa olivat loistavat

Miinukset: Hotellihuoneen lattia oli pölyinen, hotellille oleskelun ajaksi jätettävä deposit summa oli huima, koska majoitus itsessään oli tätä rahasummaa halvempi ja se palautui tilille vasta matkan jälkeen. Hotellin henkilökuntaan kuuluva ei osannut näyttää hotellin sijaintia kartalta, kukaan ei hotellin vastaanotossa tiennyt, mistä voisi ostaa postimerkkejä. Buffet ravintola oli meluisa.

Plussat: Good selection of facilities.

Miinukset: No extention to check out time which was problematic.

Plussat: the green areas

Plussat: Excellent service, not too busy, great water sports on the lagoon. Good value with booking.com

Plussat: the hotel is great place for family vacation, beach is beautiful and the staff are freindly

Plussat: the room view..

Miinukset: few stuff during busy days, which cause delay during check-in and check-out.lack of facilities in the room for example, no bath robs, no boiler, no tea or coffee, no iron) which should be available in all 5 starts hotels. the resort is very big but still have only 2 small pools which makes them very crowded.

Plussat: Hotelli vastasi odotuksiamme ja viihdyimme hyvin, huone tilava ja siisti, tyydyttävässä kunnossa oleva golfkenttä vieressä.

Miinukset: Keskellä rakennustyömaata ja jonkin verran häiritsevää työmaaliikennettä ja melua ympäri vuorokauden

Plussat: quiet, beautiful location

Miinukset: The food was selection was ok but not what I would call 5 star standard. There was no ambience in any of the restaurants.

Plussat: My room wasnt available on check in, but because of this I was upgraded to a beach front room.

Miinukset:

Plussat: Employees are all well trained, only exceotion is the reception clerk.

Miinukset:

Plussat: The friendliness and the peaceful and restful environment

Miinukset: A little dissaponted with the Coffee shop environment at Dinner and Breakfast

Plussat: Good boating facilities

Miinukset: It is not a 5* quality hotel. It is more 3 to 4 star.

Plussat: The Hotel staff are very kind . Mr Ronaldo was realy Sweet. Loved our stay at Rak hotel.

Miinukset: Am regularly going almost every week the staff still not yet recognized me and they still dealing with me as first time guest ??

Plussat: First of all I would like to give a special thanks for Ms Ritika, for the nice upgrade really I like the way how she is delaying with regular guests . And also I will not mr sultan as well who assist me during the night. Nice team keep it up

Plussat: Location

Miinukset: That was a bad experience for me. The toilet and the room were dirty and seems not maintained. There was almost no water in toilet (Check the picture with full opened valve), the AC was not working, I called them and they sent the maintenance to fix it and they refused to change the room (Check the temperature in the picture which was after 24 hours of non-stop AC). It was a horrible night, I had to check out and stay the following day/night in another hotel.

Plussat: The swimming pool

Miinukset: They don’t respect blacks !

Plussat: Location

Miinukset: Good

Plussat: You have to remember that this is one of the oldest hotels in the UAE, not just Ras Al Khaimah. The refurbs have been effective but of course there are many indicators that it's an old, and modest design. I should know - I first entered this building in 1991 when it was one of very few places you could have lunch on a tablecloth with matching knives and forks! So, having made allowance for age, it's amazingly good value. Clean and functional. The rooms are larger and better appointed than anything in the price bracket. The lunch buffet is unimaginative but of good quality and selection and, again, excellent value. Staff are pleasant and helpful. It's in the city and yet not in the busy central shopping streets, so it's easy to come and go, and not too noisy at night.

Miinukset: It's not a beach property and the AED115 pp charge to take you to a private beach seems a bit steep in relation to the hotel's own room rates. The bed was a bit uncomfortable.

Plussat: the staff, the room and the ambiance...very good..

Miinukset: nothing...

Plussat: Actually the hospitality was great and staff were amazing , we've been offered free upgrade from the reception to super deluxe room with antich tools

Miinukset: Nothing

Plussat: no like any thing

Miinukset: no the room and bathroom has

Plussat: The staff team was super friendly specially Julfikar he was the one who made my stay easier for second time

Plussat: The reception was wonderful team Special thanks to IMAD Bibin Thulfiqar And the manager Ms.ROSARIO VERY special thanks to all of you guys.

Plussat: The atmosphere was really nice. Really enjoyed well.... it was my third tym stay

Miinukset: Small problm according to the timing of ur programs bcz not understating wr n which area these programs are happening... im talking abt ur beac side shows...

Plussat: Sijainti rannalla.

Miinukset: Tympeä henkilökunta, tuntuu että sai pyydellä anteeksi olemassaoloaan. Erityisesti allasbaarin poika saisi opetella asiakaspalvelua kantapään kautta. Ruoka oli todella pettymys, kasvisruokailijoilla monesti ainut vaihtoehto oli makaroni ja tomaattikastike. Ruuat oli melkein aina kylmiä, jälkiruokavalikoima surkea. Ruokailutilassa sai aina etsiä ruokailuvälineitä, lisäksi henkilökunta saamattoman oloista ja tympeitä. Huone oli ihan ok, tosin terassilla pöydän ympärillä vain yksi tuoli. Ylläpitosiivous vaihtelevaa. Viimeisenä iltana pyysin huoneeseen shampoota ja suihkusaippuaa sillä meille oli jätetty vain pelkkää hoitoainetta, jota oli kertynyt viikon ajalta jo 5 pulloa. Kesti yli tunnin että sain huoneeseeni pesuvälineitä, tässä vaiheessa olin jo käynyt suihkussa ja pessyt hiukset saippualla, ja olin jo menossa nukkumaan. Ei missään nimessä "4 tähden" palvelua. Ihmetystä herätti myös All Inclusiven eriväriset rannekkeet. Meille annettiin vihreä ranneke, jolla ei saanutkaan välipaloja iltapäivällä. All Inclusive, joka ei siis kuitenkaan ole nimensä veroinen. Eli jos et päässyt lounaalle niin välipalaakaan ei herunut, todella huono käytäntö! Omatoimimatkaajilla siis huonommat palvelut kuin matkanjärjärjestäjien asiakkailla, joille kuului myös välipalat. Valitettavasti hotelliasiakkaiden joukossa oli myös näitä baarikärpäsiä, joiden kännääminen tuotti myötähäpeää, erityisesti kohdemaan kulttuurin takia. Hotelli ei kuitenkaan rahoittanut alkoholin tarjoilua, vaikka nuokkuivat tiskillä tai käyttäytyivät muuten sopimattomasti. Ei missään nimessä 4 tähden hotelli, hyvä jos kahden!

Plussat: I would like to thank Imad and the lady at the front desk for their friendly welcome and assistance. If you could include a little play park for kids (swing or slide) would also be nice ☺

Plussat: Clean room, Nice dinner and good breakfast.

Miinukset: The 2 ladies who called me for pest control and asked me to pay

Plussat: Mr Ayman was very kindly and the staff was very helpful

Miinukset: Sauna room should be behind the swimming pool and the food prices is too much expensive!!!!

Plussat: Overall everything , specially I like d staff , they r very polite . Special thanks to Mr Julfi and Mr Faisal . They are taking care of everything.

Miinukset: Swimming pool timing

Plussat: Meillä oli ostettuna all inclusive ja se kyllä kannatti. Mitään ravintolaa tai kauppaa ei ollut kävelyetäisyydelle, joten ruokailut olisivat joka tapauksessa pitänyt ostaa hotellilta. Hotellilla oli kuitenkin tarjolla muille asiakkaille "Full all inclusice" johon sisältyi myös välipalat allasbaarista. Näitä ei booking.comista ostettuun all inclusiveen kuulunut. Meillä oli kolmen hengen lomamökki ja sen sijainti oli isolla hotellialueella hyvä, paikka oli rauhallinen. Merivesi oli marraskuussa hyvinkin uintikelpoista mutta rantavedessä uiskenteli myös meduusoja. Meidän sisäänkirjautuminen hotellille oli hyvin sujuvaa klo 5 aamuyöllä saapuneen lennon vuoksi. Wifi toimi loistavasti koko hotellialueella, myös meren rannalla aurinkotuolissa.

Miinukset: Hotelli peri bookingin.comin kautta maksua ennakkomaksuna. Oli yllättävää, että hotelli yritti velottaa kolminkertaista summaa luottotililtä varauksen vahvistamista varten. Muutenkin hotellivarauksen hinta kasvoi kolmesti, bookingin vahvistuksessa mainittiin "lopullinen hinta", hotelli peri luottotiltiltä loppusummana 150 € korotetun hinnan ja vielä hotelllla maksoimme sisäänkirjautuessa veroja. Hankalaa, kun asiakkaana et tule tietämään mistä nämä kustannukset koostuivat, mitään laskuerittelyä ei tule. All inclusive -asiakkaana et saa samaa palvelua kuin hotellin muut asiakkaat.

Plussat: The whole experience was spectacular. I booked 2 rooms for my friends as a bachelorette party. we went for the RAK road trip package....loved all the facilities, activities and entertainment throughout the day were amazing. Loved the fire show, pool bar, the unlimited drinks, water slides.....this place is great for couples, friends getaway, family, kids etc its pretty good for everyone. The staff were also very friendly, all had smiles on their faces, warm and welcoming......it was a GREAT getaway for me and my friends.

Miinukset: NOTHING!

Plussat: The staff was amazing specially the buggy driver Hannan is nice and friendly guy , facilities is so good , pool was very nice , kids activities is so entertaining

Miinukset: AC in my room was leaking water I told them but they sent only house keeping not someone to fix it so it stayed leaking all my stay , maybe because it was weekend and full everywhere they didn’t have time for it or forgot it however they were nice when I told them and told me they will send someone to check other than that my stay was very nice

Plussat: We just like the pool and the facilities near that.

Miinukset: Firstly i would like to start with my check in experience, i went to celebrate my husbands birthday and the guys at the receptions were not at all professional, no FOM, no supervisor and who checked in was asking for a payment which was done at the time of booking (no knowledge) then the other staff came and helped him. He destroyed my surprise by mentioning everything in-front of my husband. If he is a trainee they should give him the badge so people will not judge. Coming to the property its only is 4* because of beach bar and pool bar otherwise the maintenance of the hotel is for not even 3*... The breakfast quality was so poor and the chef in the omelette live section was not even listing to the guest. I requested for 2 white omelette and he is making me half fry and after informing him that this is not what i asked, after repeating again he still gave me a omelette which was not egg white but a omelette with the York... not to much variety in food ... Over all not up to a 4* standard

Plussat: Amazing staff and provided a wonderful experience. From checking-in to getting almost 3hours late checkout, I must say that the customer service quality is far better than most of the 5* hotels I have been to in Dubai.

Plussat: I liked the cleanses and the staff overall everything is good

Miinukset: maybe the building materials it allows the voice to come out so we were hearing the others voice in their rooms ;)

Plussat: The staff was very helpful specially hussain in reception

Miinukset: Washroom a bit old

Plussat: Fast check.in and out. The front office staff were good especially the trainee lady from Nepal. But when I called front office till 3 time nobody answered the call.

Plussat: We like the staff and the Pool only .

Miinukset: The Size of the rooms were small compared to what we expected and the more improvements to be done in the bathrooms as the Exhaust is very poor and water is not moving fast creating mess inside. TV Remote is not working properly and all the channels are only in Arabic .

Plussat: Beach resort and water slide facility access

Miinukset: Tv Don’t have any kids specific channels

Plussat: Good services

Miinukset: It was good but hyped prices for additional things if required . Buffet breakfast not good.

Plussat: Everything, as all the staff are always smilling and friendly..

Miinukset: nothing at all.

Miinukset: Hotel is run down and need an immediate upgrade.

Plussat: Great value for money. Food is good. Many varieties for the breakfast. Unlimited drinks as I got that particular package. No hidden charges, no hidden meanings, Just Unlimited Drinks as advertised !!!

Miinukset: Beds should have been more comfy.

Miinukset: The staff was very rude! Calls to the reception were often ignored! Room service did not change bedding at all.

Plussat: Kettle and water inside the room Value for money

Miinukset: No microwave Called me to tell me as time over Its not a 24 hrs stay be4 it's over they called me to remind me Showering space very small that I couldn't fit in

Plussat: Normal

Miinukset: No more towel and the size of bed cover too much small and the blanket cover to bad

Plussat: Most of the aspects about the hotel

Miinukset: To trace the hotel was a little bit challenging as most drivers know but the previous name

Plussat: Good location, good price, nice staff,

Miinukset: Room was not ready at arrival time, we had to wait about 20 min which is not so bad

Plussat: Location, staff, clean and price

Plussat: Staff, location, clean n price

Plussat: AC

Miinukset: Nothing

Plussat: Very clean abd most suitable for families and really friendly people we met in this lovely hotel thank you so much for everything ❤️

Miinukset: The design of toilet is located in very short space that it almost connected to the sing

Plussat: Clean

Miinukset: Location

Plussat: Fast and very accommodating staff. Excellent customer service. They gave me a cake for my birthday stay. Thanks for making me feel special on my birthday. :)

Miinukset: Breakfast can be more better

Plussat: Amazing place and easy to reach other areas Nice team specially ms shaila & Mr saleem

Plussat: All

Miinukset: Nothing

Plussat: So clean

Plussat: Fast check in and check out

Plussat: Delicious breakfast Comfortable bed Attentive staff

Miinukset: The a/c was too strong in the room and we couldn’t manage to increase the temperature unless switching it completely off

Plussat: All

Miinukset: Nothing

Plussat: Good stuff

Plussat: The customer service is really excellent! From the reception they are really helpful, bell boy and food attendant in the olivia restaurant. And They gave me delicious cake for my birthday.

Plussat: All

Miinukset: Nothing

Miinukset: Only shower tiles. hope they put wall tiles on the floor insteady of floor tile. They tried to kill me twice and the slippers provided are too slippery on them. Other than that everything is perfect.

Plussat: Just foods problem because it's not good and too much expensive.

Miinukset: Staff very good

Plussat: Reception staff so polite I got warm welcome

Miinukset: Nothing

Plussat: Staff way of approach is good & well maintained and clean rooms good service specially the receptionist Regina she deal with us very good.

Miinukset: non to say small suggestion that if you have POOL than that will be awesome

Plussat: It was near the mall, just opposit side. Good location. Friendly staff and hotel is spotlessly clean.

Plussat: Located close to one of the malls. Staff were friendly to us.

Miinukset: The room we were initially given had a wet, damp smell to it, smelt like a smoking room and the bed sheets were also damp. The room wasnt like the photos online (a lot darker and drab). Receptionists seemed to be more concerned about the views we would get from the room than anything else (which werent great anyway because of the construction around). We ended up being upgraded to the suite room when we said we wanted to leave as it was well-below what we were expecting from reviews and details online. When you walk in you are greeted with the smell of cigarette smoke. You can easily hear the noise outside rooms. Thankfully we only experienced it the first night and could shut the connecting door between lounge and main bedroom. Wifi wouldnt initially connect and then when it eventually did, it kept cutting out the whole stay. Do not make the mistake like we did of going up to the roof level where the gym is (it's not much of a gym either we found out). We got out of the lift and was greeted to a girl smoking a shisha in the corner, a guy smoking a cigarette under a sign that said no smoking, 2 other guys just hanging around and an area of all old shisha parts. We couldnt wait to get out of there. When housekeeping serviced our room, they took the towels away but never replaced them so we had to call up for some towels. They came and then 30mins later another guy turned up with more towels. Bathroom toiletries werent the nicest (needed to re-wash my hair when I got home). Some of the breakfast food isnt the freshest. Check out took 5 people to sort. It was obvious communication isnt the greatest between staff and staff and staff and guests. I had notified the hotel of my husbands birthday on booking but there was nothing said or done when we arrived which was disappointing.

Plussat: Location good

Plussat: Almost everything

Plussat: The bed and the service

Miinukset: Demol smell in the bathroom

Plussat: The cleanliness is a good thing for me!!!

Miinukset: Nothing in specific!

Plussat: It's a nice place for everyone to be there

Miinukset: I don't have anything bad to say

Miinukset: The payment process was different from a program above AED 25 125

Plussat: Everything as expected, respectful staff Mr Jassar, great atmosphere and quiet place! It’s a very peaceful place and I can wait to be there again

Miinukset: nothing

Plussat: Very nice place with good customer services

Miinukset: No paved street to the hotel

Plussat: Nice and clean rooms.. staff good. Very good rates .. overall good experience.

Miinukset: Na

Plussat: Clean rooms

Miinukset: Road access to hotel not paved Iron not available at room( took 1 day to bring old, heavy not practical iron) Small tv No complementary water at room

Plussat: Good service and value for money....

Miinukset: Nil

Plussat: First of all thanks to morning receptionist guy. He was so helpful. Nice welcome. Its more than my expectation.

Miinukset: Tv channels mostly south indian. Its should be international so everyone can watch. And cleaning time should be focus hiding place. Because under the bedside table some unknown things was there & i remove that. Room no 118.

Plussat: Specially for room facilities cleaning and intiriere It almost perfect...

Miinukset: Staff if not bad but just they try to make fast check in and check out... Without any delayed

Plussat: No study table to put laptops book etc

Miinukset: Small rooms

Plussat: Ma shaa ALLAH reception staff fast check in process very helful staff

Miinukset: Nothing

Plussat: Beautiful place with nice and exilent sarvicese....

Plussat: Excellent price

Miinukset: No non-smoking roms

Plussat: Bed comfortable and food and drinks inside the room

Miinukset: Room in first floor for message center more girls sitting outside in passing area and beside elevator And tv not working properties and no signal

Plussat: Morning & afternoon staff smiling, professional

Miinukset: Under the bed in floor full of waste Bedsheets with spots where and there Dust in table and chair

Plussat: Staff was good room was clean and comfortable and location was nice

Miinukset: No coffee shop or restaurant in property

Plussat: everything

Miinukset: cant think