Ras Al Khaimah hotellia

Plussat: The place was very nice also the view was amazing

Miinukset: Nothing much but we ask for the room service for something it come late to us

Miinukset: the room key didn't work by the time of checkout, although we requested an hour of extension and they agreed. they gave us a key that didn't work 3 times, then we had to call again for the receptionist to come along and open up the room. It was a bad experience, I was a carrying a baby and standing for 15 minutes waiting for the right key!

Plussat: Lovely property, typical middle eastern 5 star resort. Glamorous, well kept and accommodating staff. Beds were comfortable.

Miinukset: Room had a very strong smell from the previous guest. Staff helpful in resolving this with an air fragrance machine left in our room. Dinner in Lexington Steakhouse was expensive. Steak excellent, sides disappointing. Breakfast very disappointing, buffet was full. We were sent to the steakhouse again as an overflow restaurant. Not quite the experience you want for an expensive biggest. As a rule the hotel is nice but the other guests are so inconsiderate. Smoking, watching videos on their phones and a man by the pool who thought it was appropriate to brings his own rap music and speakers to the Siddharta Lounge pool. Problem is no one says anything to these people and it ruins the whole ambiance of the hotel.

Plussat: Amaizing staff, stunning views, excellent breakfast

Miinukset: Bed wasn't comfortable at all, bed linen was not clean

Plussat: Quiet peaceful clean sandy beach. Nice garden and pools. Very good breakfast.

Miinukset: People going to breakfast inappropriately dressed pyjamas, beach wear, not really Waldorf Astoria!

Plussat: Rauhallinen paikka. Hyvät ravintolat. Aamiainen monipuolinen. Lexington grill ravintola on aivan erinomainen. Hyvä ranta. Meduusat rajoittivat meressä uintia.

Plussat: The room was large and very confortable

Miinukset: Pretty slow service in the swimming pool restaurant, clumsy and not well trained staff for such hotel. They don’t have a habit to screen the space and recognize new guests. You have really to try hard to get the attention.

Miinukset: Service was very bad.

Plussat: Great Facility Junior Staff really make an effort

Miinukset: Senior staff act like guests, and you are at their service

Plussat: Big rooms, very good food

Miinukset: Timings for pool, beach and kids club only till sun down. Which is a pretty short because there is nothing else to do at the resort and with kids in tow nothing to keep them occupied either.

Miinukset: The staff was bad i been forced to pay the insurance extra without informing there is raise in the amount of insurance .... In the check out the staff was rude( blonde hair) iam explaining to her i wasn't happy at all she doesn't care and didn't bother her self to listen to my point she call another staff... So disappointed iam booking from 2016 in this hotel after this treatment this will be my last booking with ritz carlton

Plussat: Fabulous

Miinukset: Nice location ,, we enjoyed the private heated swimming pool with cold season

Plussat: The resort is a high class resort and it has all the facilities in the villa. Nice place to stay away from the noise of the city as it is in the middle of the desert. Very nice and fruendly welcoming and all the staff were smiling all the time when they were serving me.

Miinukset: Anything you will ask they will say that their employee are busy and we can not serve you now. I asked for a resort tour, for nature BBQ, falcon show, buggy tour and stable visit all what I was hearing that they are busy and they can not serve me. Do not even think to go to Farmhouse restaurant because it was the slowest service I have ever seen. If you want to go to a the lobby or any restaurant try to call them before half an hour so you will not be late because they did not come whenever I asked them to pick me. The breakfast has few options, not as I was expecting.

Miinukset: Rainforest mainly closed was a big disappointment, You even charged me 75 dhs to go into the pool which I thought was extremely bad considering how much money we spent there.

Plussat: Walking tour in desert and swimming in desert view in stary night Dinner in desert Wadi with stars and moon!

Miinukset: Room service was slow and food was not that great

Plussat: The location The villa The team

Miinukset: The indications are not clear and by night no lights so I fall down with my bicycle trying to read it without light

Plussat: The super friendly staff!

Plussat: The staff was polite and friendly.

Miinukset: We get the last villa and there was a maintenance work which really annoying us. Light was damaged. The pool was not that much clean and the water was freezing noting that I contacted the hotel earlier to heat it but no action was taken until we arrived. We found gecko in the room while we was sleeping, the kids keep crying for almost 2 hours.

Plussat: - the activities inside the hotel - the heritage culture design -the big villa - the bicycle outside -moresh restaurant have a nice sweet

Miinukset: -the room not clean (bags) -the villa too expensive -the woman who work in adventure area she all ways on phone and shouting in costumers

Plussat: The food was good. Staff was friendly. Our 9 year old boy was sick the last day. The nurse on site gave medicines and directed us to the right doctor.

Miinukset: The Asian restaurant on site is open only 3 days a week,

Plussat: The view and the food was excellent, the stuff were excellent

Plussat: Meal and pool was good ! however always an issue to find a free table.

Miinukset: Add more tables and canteen waiters (service personal) was not enough.

Plussat: Everything

Miinukset: Food

Plussat: Location is nice, Staff are very nice! The Rooms are very clean kids Love it we love it, will try it again. Highly Recommend!

Miinukset: A bit Expensive but good value for money

Plussat: Got checked in late and was upgraded to a villa with pool. Fantastic. Great location, beautiful area and beach.

Miinukset: Lights in bedroom didn't work, restaurant selection is not that varied but overall I would return again for sure.

Plussat: It’s locations, design as a Greekish resort, friendly staff, good wine selection.

Miinukset: Not having the chocolate mud pie at Brasilico anymore. Breakfast stoped at 11:00 on a public holiday instead of being 12:00 for instance.

Plussat: Beautiful location and overall setting of the property.

Miinukset: The staff could have been more courteous and welcoming given their whole MO is hospitality.

Plussat: The staff are amazing and very friendly. They met all our requests with a smile.

Plussat: A really excellent resort. A Mediterranean Coastal Village feel about it. Excellent facilities and staff. Great base for a visit to Jebel Jais mountain, which is about an hour's drive away.

Miinukset: The Breakers bar on the beach was very busy at sunset & the staff could not cope. Waited 15 mins without getting acknowledged or served so went to another bar in resort.

Plussat: Hotellin arkkitehtuuri mielyttävän erikoinen.

Miinukset: Vierailun aikana ei ole mitään moitittavaa hotellin toiminnasta.

Plussat: Jayson from Front Desk was very kind! Will truly come back again!

Plussat: Nothing to like about this hotel as their management do not have any respect for customers any they only care about money................... The management of the Cove Rotana Resort rejected my confirmed booking during a Public Holiday, because a had a discount rate from my travel agency ................... The Hotel had increased their room rate during the Public Holiday and rejected my confirmed booking on a discount rate........., I made my booking before 5 days of my stay and at that time still there was a lot of rooms available, about the same time when the public holiday was announced.

Miinukset: I made my booking through a travel agency and not through the hotel site for 3 nights ............. Before going to the hotel I contacted them for my booking, they adviced me that I don't have a booking and I should contact my travel agency. Without stating that the hotel rejected my confirmed reservation because of the discount rate I had. ............ When I contacted my travel agency, they assured me that my booking is confirmed and I don't have to worry. ........... When I arrived at the Hotel on my reserved day, the front disk had no respect for my confirmed reservation. They only answered me with "we rejected your reservation", after waiting in a long queue for my check-in ............ I asked to speak to their manager, waited for more time and asked for the Manager for few times before they show up. They simply answered "we are not responsible for your booking and your travel agency are responsible" ............. I tried to reach a solution with their managers, but they simply stated we are fully booked and can't offer you anything. What is worst, they had a booking for the second and and 3rd night of my booking, but they asked me to pay full rate and my reservation discount payment Is not accepted.

Miinukset: The first night we received a wake up call at 5 am, which we didn’t requested. That day we mentioned this to the reception and they promised they will sort it out, so it will not happen again. Unfortunately, the next night it happened again. Again at 5am! a wake up call. Leaving the whole family awake from 5am for two days in a row. We are really upset with this as we mentioned it to the reception, so it could be prevented again. We were told at the reception that the operator didn’t call us. But the previous guest had set this wake up call. We are annoyed at this point that nothing has been done to meet our needs or any compensation has been offered. Not even a talk with the manager.

Plussat: Location, room,friendly staff, beach etc

Miinukset: Food s are costly Carpets are old Very less indoor plants, artificial plants need to be replaced

Plussat: The location and honesty of the staff for the prompt return of a lost valuable.

Miinukset: the washroom was not clean upon arrival, there was toilet paper in the lavatory. There was a lizard and a cockroach in our room. The thermostat could not be adjusted and the room was really warm and uncomfortable to sleep in. A welcome drink was not provided to us like other guests.

Plussat: Nice and large resort. Not crowded even when fully booked. Several nice pools and 2 beaches. Enough umbrellas/ stretchers on the beaches and pools. Big, clean and quiet rooms, AC working fine and silent. Nice Brazilian restaurant with great food. Great starting point for hikes to the mountains and Jebel Jais, the mountains are easy to reach by car.

Miinukset: The Italian restaurant is a little boring concerning food choice and preparation, not really Italian.

Miinukset: I booked a family beach access villa with sea view and when I arrived I was given a pool view villa no sea view (less price) and I had to ask them ti send me to the villa I booked.they changed it but they refused to admit that that was a mistake even though in the booking.com each view and access had a different price. What upset me is that I wanted one hour late check out I called them around 11 am,but they refused said that they are fully booked (not true based on what I saw and on booking and later on front desk) and said it will effect there accuracy

Plussat: I really love it... Everything was excellent, from staff to facilities and the view...perfect... Definitely coming back

Plussat: My Birthday during stay. Hotel supplied a cake and housekeeping decorated the bed beautifully.

Miinukset: Fluctuating shower water temperature for last two days of stay.

Plussat: Oiva paikka viettää muutama päivä tasokkaassa ympäristössä.

Miinukset: Ruokailuvaihtoehdot olivat kalliita.

Plussat: Beach oli huikee ja bagy kuljetukset

Miinukset: Lapsille liian vähän toimintaa, muutenkin aktiviteetit altailla puuttuivat

Plussat: hieno paikka

Miinukset: kallista

Plussat: Aamiainen hyvä ja monipuolinen.

Miinukset: Rantaravintoloiden ruoka keskinkertaista ja palvelu hidas.

Plussat: Friendly staff, nice pools, nice beach. OK restaurants.

Miinukset: Breakfast average, villa check out back in main hotel. (No express checkout) deposit taken in 15 seconds, deposit returned in 15 days!

Plussat: Siisti hotelli, ruoka maistui.

Miinukset: Tarjoilijat eivät reagoineet pyyntöihin. Aikataulut, esim bussikuljetus, reistivät. Kävelymatkan päässä ei ole mitään nähtävyyksiä eikä kauppoja.

Plussat: Everything was great

Plussat: Everythings

Miinukset: Nothings

Miinukset: Checkin staff not very nice and too long cue to check out. No express checkout available.

Plussat: OVERALL A GOOD FAMILY ORIENTATED HOTEL

Miinukset: INITIALLY GIVEN A ROOM WITH A LOT OF NOISE (APPARENTLY THE HOT WATER HATING SYSTEM WAS ABOVE THE ROOM)AFTER THREE COMPLAINTS TO MANAGEMENT I WAS MOVED TO ANOTHER ROOM NOT SATISFACTORY AS I BOOKED TWO SEA FACING ROOMS BUT WAS MOVED TO TWO ROOMS WITHOUT SEA FACING VIEWS

Plussat: the free upgrade. We werent expecting it!

Miinukset: Our shower had boiling hot water and we couldnt use it. Called the maintenance guy he came and checked but unfortunately did not return in time and we had to leave for the conference without taking a bath!

Plussat: Everything thing else was ok

Miinukset: TV, Access card port in the room & safe were not working. I suggest to check the room carefully before receiving the guests. There call center is the worst in the hotel & they are totally useless. whenever I complain they are not responding & I have to talk to the reception direct to sort out my problems

Plussat: Iso tilava huone, jossa oli mukava perheen kanssa olla. Kaksi telkkaria ja iso vuode plussaa. Rauhallinen hotelli.

Miinukset: Ruuan taso vaihteli buffetissa. Libanolilaisessa ravintolassa parempi ruoka. Allas alueella likaisia kaakeleita ja ihmiset eivät peseytyneet ennen uintia.

Plussat: the room was very clean, and bathroom was wide and all necessities were available. the phone in the living room was not working tho. breakfast was good, not as good as you'd expect from a "5 star hotel". the pool was very nice, big enough and fun for families. the beach front was the best part, with all the water sports games and the staff there was also very very nice.

Miinukset: breakfast could have been better. There was a shirt of some guests who stayed there before us in the bathroom (apparently they didn't check it properly!). when we asked for something (personal use utilities) they kept saying we'll bring it over but we actually didn't get the item until next day when the staff was cleaning the room and we asked for it for the third time, basically service in this sense was a bit slow.

Plussat: Its proximity to the Creekside.

Miinukset: The king room is that size of a Maid room (of a Villa) and the bathroom finishes as soon as you enter it. The Bathroom is actually the smallest Bathroom I’ve ever seen in a UAE Hotel. Additionally our room was having a connecting door to another room. And apparently all the hotel rooms (except the Suites) have connecting doors making the space for a Family room, which is totally unacceptable for someone who wishes to have that privacy. If you wish to get some Ice/Plate/Glass/any room service item, you CANNOT!!! Only IF you are ready to PAY ROOM SERVICE CHARGE of minimum AED 10 for getting the smallest thing like a Plate, to the Room, then Yes it’s possible! This was the most shocking part of our stay. The hotel front desk/reception was also not accommodating in terms of Requests for Early CheckIn (check in at 12:30 pm). Hotel Breakfast was also not having much variety and was totally not up to the mark as per Hilton Standards (in comparison to Hilton Hotels worldwide). Overall stay was below Average and not a value for money!!!

Plussat: There is no beach inside the hotel. This is bad

Miinukset: The location of the hotel

Plussat: Uusi siisti ja viihtyisä hotelli allasalueella. Mukava huone, hyvin äänieristetyt joten liikenteen melu ja läheisen minareetin äänet ei kuulu sisään. Siivous joka päivä. Kuljetukset Hilton Resort&Span beach alueelle oli kätevä.

Miinukset: Ilmastointi oli haastava säätää.

Plussat: Very nice view and comfortable room. Had a nice sea view. Pool was good. Nice gym, near to a mall and tennis court and garden was good as well.

Miinukset: Had some issues with lift. Had to wait for check-in although we arrived 1 hour past the check-in time. House keeping around the pool area could have been better.

Plussat: Huoneet siistejä. Aamupala erittäin hyvä. Uima-allas alue iso ja viihtyisä.

Plussat: Spacious room Nice lobby Could park your car almost anywhere unless it’s not in front of the hotel A lot of space for your stuff Close to two malls

Miinukset: The water pressure from the bath was weak No sound proof it was a disaster almost people that are in the hallway are sitting with you in your room

Plussat: Runsas monipuolinen aamiainen, ihana henkilökunta ravintoloissa, siistiä kaikki toimi!! Hyvät sängyt nukkua!!! Bussikuljetus uimarannalle oli hieno juttu!!! Päästiin toisen Hilton hotellin upealle Allas- ja hiekkaranta-alueelle pienellä rahalla 5 euroa.

Miinukset: Kaksi huonetta vapautui vasta klo 19 tulopäivänä. Piti olla valmiina klo15 mennessä, Kaipasin info- taulua tapahtumista, bussin aikataulusta yms. Kaikki piti kysyä respasta. Käytävältä kuului ääniä silloin tällöin, muuten hiljaiset huoneet.

Plussat: Poor

Miinukset: The hotel is very poor The staff is not friendly Check in take more than 2 hours coz room is not ready however we reach the hotel at 2:15 pm the hotel is non smoking hotel and this not mentioned in booking

Plussat: Henkilökunta erittäin ystävällistä, jopa liiaksi saakka. Rajanaapurina iso ostoskeskus.

Plussat: Kiva hotelli ja hotellilla on pieni ja viihtyisä uima-allasalue. Huoneet ovat tilavia ja siistejä. Ilmastointi on superhyvä ja Wi-fi toimii loistavasti. Hotellissa on pieni kuntosali ja pesutupa, joka on asukkaiden käytössä. Aamiainen on runsas ja hedelmät ihania. Hotellista voi ostaa lähellä olevaan Hilton spahan edullisia päivälippuja. Siellä on oma ranta ja allas-alueet lapsille sekä aikuisille. Hotellin vieressä on ostoskeskus, jossa on kenkäkauppoja ja muutamia ravintoloita sekä iso ruokakauppa. Aurinkoiset säät, lämpö ja kauniit auringonlaskut ovat täällä talvella parasta! Kannattaa vierailla myös Al Hamra villagessa...

Plussat: Aamiainen perus hyvä

Plussat: I liked that we were asked for feedback which wasn't all favourable but they owned the responses and were very apologetic and this was from the waitress to the manager, they were all together to manage the comments professionally and I liked that a lot, well done to them

Plussat: Nothing deserve to be mentioned

Miinukset: The worst hotel No cooperation Dont respect customer

Plussat: Everything is perfect

Miinukset: The Wifi connection is poor

Plussat: Almost entirely everything. Definitely beyond my great expectations. We had great times. The resort is just amazing in every possible way.

Miinukset: Spa and saloon promoters! A real spoilers if you give them the chance. Their marketing approach needs serious revision. They get personal, they are extremely unprofessional and can spend the whole day with you if you are shy to stop them. They need to know, being taught something about marketing with grace and respect to others.

Plussat: Huone oli iso, siisti ja hyvin varusteltu. Ranta oli viihtyisä ja lapsiystävällinen. Henkilökunnan palvelu oli kiitettävää tasoa.

Miinukset: Vieraina liikaa Itä-Eurooppalaisia joiden käytöstavat ei vastaa hotellin tasoa.

Plussat: All inclusive is worth it. Loved the food and great place for getaway

Miinukset: N/A

Plussat: Hyvät näköalat.

Miinukset: Henkilökunta ei ollut ystävällisiä. Todella kalliit hinnat, jos ei all inclusive asiakas. Hotellihuoneet kaipaavat jo päivittämistä. Hotelliin saapuessa tyrkytettiin kallista uppgradausta ja kun sitä ei ottanut, ei kerrottu edes hotellin palveluista.

Miinukset: The property has good facilities however the entire stuff is amateurs. We got double booking for our room at check in although they checked us in at 5pm, then we realised the all inclusive package is a scam and I have very limited options or to pay for most of the things outside the options. Room cleaners were always forgetting to replace towels and room necessities then arrive after 1.5h from calling them. In the end they offered us cake to the room and we realised it was full of ants!!! Not a good experience overall.

Plussat: The hotel staff is very pleasant and the best of the hotel amenities is the pool, beach and kids play area. Feels like we are inside theme park with an outdoor playground and water slides. A big applause.

Miinukset: The dinner was not good as expected, expected a 5 star dinner with lot of fish varieties, but served italian dishes and followed Italian delight theme.

Plussat: Yleisesti Järjestelyt pelasivat Huonepalvelu hienoa

Miinukset: Muutama ravintolahenkäkunnasta epäkohteliaita. Samoin respassa tosi vaikeata saada taksia lentokentälle. Unohdettiin ja unohdettiin. Emme saaneet sellaista huonetta kun olimme tilanneet. Emme saaneet yleisinfopaperia emmekä alueen karttaa kun saavuimme.

Plussat: Asmiain ja ruola oli loistavaa.

Miinukset: Kaikki hinnat mitkä eivät kuuluneet all inclusiveen olivat törkeän kalliita. Kohteessa ei hienon hotellialueen lisäksi mitään.

Plussat: Breakfast

Miinukset: Bad Service Room not great Staff not friendly and not helpful, Your have to ask multiple times for simple things (toothbrush, bag collection etc) I ended up carrying my bags myself. Front desk staff did not really care

Plussat: altaista

Miinukset: en tiedä

Plussat: Room was clean.

Miinukset: Swimming pool and rooftop terrace very dated and scruffy

Plussat: The standard of the hotel/building itself is not up to the mark of a 4-star hotel. The building stinks; maintenance is poor. They need to wash their curtains and shampoo their carpets. We were in the non-smoking room and yet, the room is filled with cigarette smell. The only good thing is the friendly staff. I don’t recommend the hotel at all. Waste of money.

Plussat: Location, Starbucks

Miinukset: Lack of cookies when promised, poor facilities, access to treetop bar not clear, uncomfortable pillows, cropped shower curtain, slow lift. Very overpriced for what you get in comparison to others in the area.

Plussat: It was really a bad experience. WE WILL NEVER BOOK THROUGH BOOKING .COM. YOU GUYS CHEATED US . 920 AED for that cheap hotel. Hilton should never spoil the name for this sort of one star hotels. I need a full reimbursement. We waited 2 hours in the lobby for check in . 3pm to 5 pm on 29/11/19. we got room only at 5pm . My little kid was upset with the hotel. Please do not recommend this hotel for families . 0562196201/Joseph/dubai

Miinukset: Nothing in that hotel. It is not a family place.

Miinukset: 1) Room service not changing the toiletries daily. 2) I suggest not to keep any thing in the fridge except water, otherwise guests will misunderstand that things kept in the fridge are complimentary. (example: Beer, soft drinks, Chocolates etc...)

Miinukset: Huone kulunut, pahanhajuinen, eikä yhtään

Plussat: Comfortable beds. Good AC. Good breakfast. Most of the staff were welcoming and polite except one who was kind of rude but the manager has sorted it out.

Miinukset: Location. It is surrounded by dusty roads. The carpet in the room was not entirely clean. Slow lifts during busy times.

Plussat: It was value for money and best suited our trip

Miinukset: The Room dining option required us to pay immediately which was not expected.

Plussat: Nothing

Miinukset: -Staffs keep on calling for confirmation of booking.. 4x i have to confirm -one staff is friendly, accommodating gave is 3pm check out, but when we confirmed in the morning.. another staff told us to talk with the manager for they couldnt give us 3pm instead only 1pm -when you order for room service.. it would take 30mins -one towel.. one soap.. and one pillow doesn't have pillow case. -comforter and whole bed is itchy.. are they washing it? - ac was automatically turning off. So in the middle of the night prepare to sweat -after confirming with us 4x.. room was not prepared when we came, then they put us in smoking room claiming no smoke will smell.. but heck it smelled in the whole floor!

Plussat: I like the stay here room was clean and also service and check-in fast and also special thanks to Otman for his assistance, I would like to visit again soon inshaelah

Plussat: The reception staff was really helpful and accommodating, although during our check-in there was a delay, since they are handling large group of guests checking in at the same time. But the staff was really kind and able to handle the situation well.

Miinukset: The room is spacious, however, there were not enough towels provided. Perhaps they might overlooked at it. Location-wise, is a bit outskirt of the town center, but manageable if you have your own transport.

Plussat: ALL

Miinukset: All ok and good specially front office staff and thier manager

Miinukset: Check in was horrible as the rooms were not ready, we got one of our room by 4pm , till then we are forced to stay at reception . This was after confirming with the hotel that rooms will be ready 22.3pm

Plussat: Nothing

Miinukset: the hotel quality is bad, the place is old and run down.

Plussat: Beach and location

Miinukset: Room is too small.. no balacony no bathtub.. boiler not working.. no iron facilities.. some lights not working.. matress is too hard and billows full of only air Customer service doesn't pick calls at all and same in our friend room Baby crib was big but not clean Pool is very cold no tempreture control.. kids didnt enjoy it at all.. towels are very old and teared apart No access to pool by lift.. you go around 40 stairs to access the beach.. chezlongs cloth is teared and old.. disgusting7.. no activities.. no safe kids area.. it only ping pong table near pool which is not safe for kids to play Food wasn't that good.. no fresh juices.. cakes are old.. i will never think again to go there

Plussat: Staff,cleaning

Plussat: The hotel is amazing and the staff take service to a new level. The facilities were great, room was large and super clean and had an amazing and comfortable bed. The food service was great and the landscape is beautiful with the beach just a few steps away.

Miinukset: Nothing, my stay was amazing and I will definitely be back to stay. I would highly recommend the hotel to everyone.

Plussat: Great Location. Private beach. Decent Pool. Great Staff. Overall it was a great experience!

Miinukset: Even thought the property is well maintained. A few floors needs renovation.

Plussat: Room and every thing

Miinukset: Thank you for Mr. Karim in the resption and all the stuff in the hotel

Plussat: Pool is great, room size is good.

Miinukset: Never bother yourself asking for maintenance because no one will show up, the phone in the room wasn't working and in our 3 days stay we requested a repair many times and no one came.

Plussat: Hotellin henkilökunta ystävällistä. Room servicen ruokalista kattava. Meillä oli all inclusive ja ruokaa oli tarjolla runsaasti ja riittävästi ja kertaakaan viikon aikana ei tarvinnut syödä kahta samaa lämmintä ruokaa vaikka näitäkin oli tarjolla aina noin 5 eri vaihtoehtoa. Aina oli päivällisellä ja illallisella vaihtoehdot pasta, kala, kanaruoka ja pihvi (nauta,porsas tai lammas). Huoneet olivat siistejä, viimeisenä iltana huoneemme lukko jumiutui ja me saimme sviitin käyttöömme. Hotellihenkilökunta vaati saada kantaa laukut huoneeseen ja pois huoneesta.

Miinukset: Etäisyys dubaihin on 1h 20 min. Meillä oli vuokra-auto ja liikkuminen helppoa jos pystyy ajamaan esim italiassa. Liikennekulttuuri on ”mielenkiintoinen”. Jos haluaa rahallisenpaa leppoista altaalla oloa ja rannan käyttöön ras al kaimah on hyvä kohde ja sitten vuokra autolla esim 2-3 yötä dubaihin niin näkee myös sitä emiraattia. Olimme ainoat suomalaiset hotellissa, miinus oli pirusti ryssiä. Mutta saimme vaikutelman että suomalaisista matkalijoista hotellissa pidetään. Jos annat 5dirhamin eli 1€ tipin vaikkapa huonepalvelusta on työntekijö kuin naantalin aurinko.

Plussat: Perfect hotel. Good location - 40dh from airport, 15 dirham to center -by taxi. We have allinclusive. Perfect all meals- a lot of varianty-not the same everyday! Alcohols and softs drink from pool bar very good. Room big and modern. Staff very friendly and helpful. We had arrived at 13 oclock -before 15oclock check in, and we got a room eariel without problem- thank you Karim from reception! Beach clean and perfect location,and atraction on the beach like ski jet and kayaking very good. I recommended this hotel everyone. Polecam wczasowiczom z Polski.

Plussat: The staff was super friendly and helpful. The rooms are clean and comfortable - not super fancy, but perfect for getting a good night sleep. There are a lot of beautiful plants and flowers outside. Having the beach less than a hundred meters away is great!

Miinukset: The weight room needed more AC units - it had two, but they just couldn't keep up! Along the walkway in between the hotel and the beach at night there is a disgusting scent... It's only in a couple of small areas, and I'm not sure if it's a stagnant pool of water, animal feces, or something else.

Plussat: Huone tilava ja siisti, huoneesta käynti suoraan rannalle.

Miinukset: Saavuimme paikalle aamupäivällä klo 10 ja huoneeseen pääsimme vasta klo 15

Plussat: BREAK FAST WAS EXCELLENT AND NICE AMBIANCE

Miinukset: FLOOR CAN BE SMOOTH

Plussat: everything was amazing in the one bed room, it would be perfect with a terrace

Miinukset: kids play ground is too small,

Plussat: The beach is the best part of the package

Miinukset: Dated, we stayed in the Premium Family Beach front access which comes with old carpets and stained fabrics on the chairs. The TV cable connection is slow so you can’t see proper images and after a while you give up watching. .

Miinukset: Need more effort to clean the room a lot of dust was in the room

Plussat: The location and size of the resort, the front desk staff, the free upgrade and the size of the rooms and excellent Bose sound system.

Miinukset: Unmotivated staff that doesn’t really understand the concept of 5 star hospitality service.

Plussat: Clean rooms, housekeeping is perfect, helpful staff, internet access all over the resort.

Miinukset: Nothing

Plussat: Just the location and beach.

Miinukset: 1. The rooms are filthy disgusting. They are not well maintained. They are like 2 stars hotel room. Smells old , dusty and there are mosquitoes. 2. The beddings, towels and curtains are so old. It’s like they’ve been used for 10 years. Disgusting. I can smell the old duvet and pillows when I sleep. It was so uncomfortable. 3. The elevator always breakdown so we need to carry our heavy baby stroller up and down. We will never go back to this hotel.

Plussat: Henkilökunta erittäin ystävällistä, ruoka maittavaa ja riittävästi erilaisia vaihtoehtoja. Huone oli tilava ja siisti.

Miinukset: Jotain iltaohjelmaa olisi saanut olla. Bändi soitti buffet ravintolan viereisessä baarissa, mutta ilman tilaamista tuli tunne ettei siellä viitsinyt istua ja baarin juomat eivät kuuluneet all inclusive pakettiin.

Plussat: Huonepalvelu. Meillä oli aivan mahtava Kenneth-poika siistijänä huoneessa. Huomasimme heti ensinäkemällä, että tässä pojassa on paljon "nöyryyttä" ja ystävällisyyttä. Hän yllätti meidät melkein joka päivä ihanilla pyyhe+kukka-taiteella. Saimme iloita mitä ihannimmista sänkyyn tehdyistä taideteoksista :)! Hän teki matkastamme todella yllätyksellisen!!!!! Ruoka oli erittäin hyvää ja monipuolista. Valinnan varaa oli paljon. Ympäristön siisteys oli kyllä yllätys :)

Miinukset: Hotellilla oli omatoimi Retkiesittelijä, hänen olisi pitänyt kertoa tarkemmin auto-safarista.Odotin jotain ihanaa ajelua hiekkadyyneilla. Sainkin rahani vastineeksi kauhun ja kivun hetkiä!!!!! Minulle oli järkytys reumasairaana jo iäkkäämpänä ihmisenä istua tuntikaupalla sellaisessa kyydissä, jota safarilla sain. Autossa ei ollut iskarit tai jouset kunnossa ja minä jouduin melkoiseen ryöpytykseen kyydissä. KAUHEIMPIA TUNTEJA ELÄMÄSSÄNI!!!! :( :( EI KOSKAAN ENÄÄ!!!! Huusin, että haluan kotiin, mutta miten voit lähteä kävelemään autiomaassa, jota et tunne.

Miinukset: Lastenmaailmassa oli tunkkainen ilma ja olisi voinut olla terassi vanhemmille jotka ovat lasten mukana

Plussat: Harrastusmahdollisuudet, vesijumppa altaalla ja tenniskenttä muun muassa olivat loistavat

Miinukset: Hotellihuoneen lattia oli pölyinen, hotellille oleskelun ajaksi jätettävä deposit summa oli huima, koska majoitus itsessään oli tätä rahasummaa halvempi ja se palautui tilille vasta matkan jälkeen. Hotellin henkilökuntaan kuuluva ei osannut näyttää hotellin sijaintia kartalta, kukaan ei hotellin vastaanotossa tiennyt, mistä voisi ostaa postimerkkejä. Buffet ravintola oli meluisa.

Plussat: Good selection of facilities.

Miinukset: No extention to check out time which was problematic.

Plussat: the green areas

Plussat: Excellent service, not too busy, great water sports on the lagoon. Good value with booking.com

Plussat: the hotel is great place for family vacation, beach is beautiful and the staff are freindly

Plussat: the room view..

Miinukset: few stuff during busy days, which cause delay during check-in and check-out.lack of facilities in the room for example, no bath robs, no boiler, no tea or coffee, no iron) which should be available in all 5 starts hotels. the resort is very big but still have only 2 small pools which makes them very crowded.

Plussat: Hotelli vastasi odotuksiamme ja viihdyimme hyvin, huone tilava ja siisti, tyydyttävässä kunnossa oleva golfkenttä vieressä.

Miinukset: Keskellä rakennustyömaata ja jonkin verran häiritsevää työmaaliikennettä ja melua ympäri vuorokauden

Plussat: quiet, beautiful location

Miinukset: The food was selection was ok but not what I would call 5 star standard. There was no ambience in any of the restaurants.

Plussat: My room wasnt available on check in, but because of this I was upgraded to a beach front room.

Miinukset:

Plussat: Employees are all well trained, only exceotion is the reception clerk.

Miinukset:

Plussat: The friendliness and the peaceful and restful environment

Miinukset: A little dissaponted with the Coffee shop environment at Dinner and Breakfast

Plussat: Good boating facilities

Miinukset: It is not a 5* quality hotel. It is more 3 to 4 star.

Plussat: I like room inside, then lighting, mainly good bed..

Miinukset: Too much sound from outside side, i think around 11pm also, too much song sound from outside

Plussat: Everything was great. Lovely guests as well with pretty smiles

Miinukset: No variety of food

Plussat: Big pool n temperature controlled . Very neat.

Plussat: Neat clean well organized

Miinukset: For breakfast charge extra.

Plussat: All is very good . Staff are friendly. They have a good customer service especially Mr. Noodir. Thank you because they upgraded us to deluxe room.

Plussat: All good location is great very near to my business place specially Mr. Nur (bellboy) and Miss. Sofia at receptionist made the trip real easy awsome both are very helpful and good for the business

Miinukset: Nothing to be mentioned all good

Plussat: Overall good stay with all the facilities...courteus staff...Great location...near to all major venues...in front of corniche...will definitely recommend

Miinukset: Breakfast was not upto the mark...it was just good...not awesome

Plussat: The stadd was really nice and they were flexible and of course very friendly. Absolutely a recommendation for people visiting RAK and who want to stay clise to the centre

Miinukset: It’s an old hotel but very clean and neat

Plussat: Location

Miinukset: Its good hotel with good locations but the the furniture was not clean and it's seems old

Plussat: Very good hotel. Helpful staff. Big room. Good breakfast. Perfect location.I recomended everyone.

Plussat: Nothing other than the 2 of the service staff during breakfast and the bellboy Mr Clenton.

Miinukset: We had booked 3 rooms and asked for all 3 on the same floor which they confirmed before we reached. But on arrival they said they dont have any and we were scattered on 2 floors. The service and attitude of the staff was nothing to talk about . The house keeping never cleaned the room until we call them a few times . The toiletries that where left in the room were expired 2 months back. When informed they did not see to be bothered . The breakfast was also nothing up talk about . A simple thing like poori was a tragic disaster .

Plussat: Good staff clean good location

Miinukset: The price was bit high but all over it was good

Plussat: Staff was not cooperative. I was carrying a lot of bags and walking to the hotel from parking. Around 7-8 staff members were standing none of them offered help. Dino at front desk was rude. Front desk manager was kind and tried to help us but couldn’t do it. We booked 2 suits and both the rooms were on extreme end of the floor. There is no place for kids to play or enjoy.

Miinukset: Not suitable for kids. On the lobby it’s smoking zone. People are smoking inside the hotel. We can’t stand there with kids. In the rooms, you get smoke smell because next door was non smoking. Hence, air comes to your room via ventilations.

Plussat: Shisha and food

Miinukset: I never got my balcony room and had to change rooms due to loud noise from the air conditioning and orange water from the water highter.i went to restaurant to eat food wich was a bad idea I have to wait 30 minutes to 1 hour as there was one person handling the place . The pillow needs to be improved not comfortable.

Miinukset: The room size is not as expected. Very small. The requested blanket and pillow not delivered upon request it took 8 hrs and need to request again and again.

Plussat: I really liked the location of this hotel. This hotel is easily accessible to most famous spots in ras al Khaimah. It has a very neat and clean rooms. I enjoyed the stay. Staffs were really humble, welcoming and respectful. I would like to appreciate Mr. Clinton, bellboy who helped me find an appropriate car park and for taking care of us during the stay.

Miinukset: According to me, Only missing piece in this lovely hotel is a swimming pool.

Plussat: The room was very nice and big. Staff was helpful. There is a big mall in front

Miinukset: Breakfast need to be improved, including the menu options and specially the juices

Plussat: Sijainti rannalla.

Miinukset: Tympeä henkilökunta, tuntuu että sai pyydellä anteeksi olemassaoloaan. Erityisesti allasbaarin poika saisi opetella asiakaspalvelua kantapään kautta. Ruoka oli todella pettymys, kasvisruokailijoilla monesti ainut vaihtoehto oli makaroni ja tomaattikastike. Ruuat oli melkein aina kylmiä, jälkiruokavalikoima surkea. Ruokailutilassa sai aina etsiä ruokailuvälineitä, lisäksi henkilökunta saamattoman oloista ja tympeitä. Huone oli ihan ok, tosin terassilla pöydän ympärillä vain yksi tuoli. Ylläpitosiivous vaihtelevaa. Viimeisenä iltana pyysin huoneeseen shampoota ja suihkusaippuaa sillä meille oli jätetty vain pelkkää hoitoainetta, jota oli kertynyt viikon ajalta jo 5 pulloa. Kesti yli tunnin että sain huoneeseeni pesuvälineitä, tässä vaiheessa olin jo käynyt suihkussa ja pessyt hiukset saippualla, ja olin jo menossa nukkumaan. Ei missään nimessä "4 tähden" palvelua. Ihmetystä herätti myös All Inclusiven eriväriset rannekkeet. Meille annettiin vihreä ranneke, jolla ei saanutkaan välipaloja iltapäivällä. All Inclusive, joka ei siis kuitenkaan ole nimensä veroinen. Eli jos et päässyt lounaalle niin välipalaakaan ei herunut, todella huono käytäntö! Omatoimimatkaajilla siis huonommat palvelut kuin matkanjärjärjestäjien asiakkailla, joille kuului myös välipalat. Valitettavasti hotelliasiakkaiden joukossa oli myös näitä baarikärpäsiä, joiden kännääminen tuotti myötähäpeää, erityisesti kohdemaan kulttuurin takia. Hotelli ei kuitenkaan rahoittanut alkoholin tarjoilua, vaikka nuokkuivat tiskillä tai käyttäytyivät muuten sopimattomasti. Ei missään nimessä 4 tähden hotelli, hyvä jos kahden!

Plussat: Kaikki meni jälleen hyvin. Ruoka oli monipuolista ja hyvää. Lapset on huomioitu hyvin ja toimintaa oli riittävästi. Minidiskoa odotettiin joka ilta. Vesiliukumät olivat myös lasten mieleen. Henkilökunta oli todella ystävällistä ja auttavaista. Kaikki sujui mutkattomasti.

Miinukset: Rannassa olevan heinän voisi helposti poistaa pohjasta, niin rannasta tulisi vielä mahtavampi

Plussat: 1. Staff was good.

Miinukset: 1. Missing small things like glasses for water, restaurant menus, charging sockets for mobile/laptop from room. 2. Tv only arabic channels were available. 3. Bathroom very small. Its an average resort, below our expectation.

Plussat: The staff were very good. Bibin the front desk staff who checked us in was amazing and very helpful.

Miinukset: We were not informed about the details of the all inclusive package. It’s a scam and I wouldn’t recommend anyone to take it!!

Plussat: Nothing to mention

Miinukset: Everything there was horrible

Plussat: The location is good.

Miinukset: The restaurant, not enough plates, glasses and food for everyone and not very well organized. No internet or WiFi in the room. Very limited with choice in the so called all inclusive package. Rooms are very out dated. The noise was absolutely terrible. You could here the people in the room next to you and above you. All in all. Not the best time was had and felt it was extremely over priced.

Plussat: Very nice property with good entertainment. Nicely maintained with courteous service.

Miinukset: Not really.

Plussat: Meillä oli ostettuna all inclusive ja se kyllä kannatti. Mitään ravintolaa tai kauppaa ei ollut kävelyetäisyydelle, joten ruokailut olisivat joka tapauksessa pitänyt ostaa hotellilta. Hotellilla oli kuitenkin tarjolla muille asiakkaille "Full all inclusice" johon sisältyi myös välipalat allasbaarista. Näitä ei booking.comista ostettuun all inclusiveen kuulunut. Meillä oli kolmen hengen lomamökki ja sen sijainti oli isolla hotellialueella hyvä, paikka oli rauhallinen. Merivesi oli marraskuussa hyvinkin uintikelpoista mutta rantavedessä uiskenteli myös meduusoja. Meidän sisäänkirjautuminen hotellille oli hyvin sujuvaa klo 5 aamuyöllä saapuneen lennon vuoksi. Wifi toimi loistavasti koko hotellialueella, myös meren rannalla aurinkotuolissa.

Miinukset: Hotelli peri bookingin.comin kautta maksua ennakkomaksuna. Oli yllättävää, että hotelli yritti velottaa kolminkertaista summaa luottotililtä varauksen vahvistamista varten. Muutenkin hotellivarauksen hinta kasvoi kolmesti, bookingin vahvistuksessa mainittiin "lopullinen hinta", hotelli peri luottotiltiltä loppusummana 150 € korotetun hinnan ja vielä hotelllla maksoimme sisäänkirjautuessa veroja. Hankalaa, kun asiakkaana et tule tietämään mistä nämä kustannukset koostuivat, mitään laskuerittelyä ei tule. All inclusive -asiakkaana et saa samaa palvelua kuin hotellin muut asiakkaat.

Plussat: Siisteys oli hyvä, huone hyvin varusteltu ja hyvä ilmastointi. Ruoka oli hyvää, joskin hieman mausteita kaipasimme lisää.

Miinukset: ruokasali oli hälyinen ja välillä liian täynnä. Paikalliset alkoholijuomat olivat pahan makuisia.

Plussat: Beach,entertainment and staff were amazing

Miinukset: Food was bad, not great choice and freezing , didn’t eat there after first evening paid extra for room service and separate menu at pool even though we had paid all inclusive,got latte coffee as compassion, the food wasn’t good at buffet, would not recommend all inclusive, also no beds at pool/beach at early morning spent morning in a towel on sand which later in the day led me to have major issues with my back so couldn’t even walk, staff were great but only after major complaint after our first meal on first day were restaurant staff had soup heating at 0 , manger and staff were very good after this but not great before hand to be honest

Plussat: Hotelli on siisti ja ruokaa on hyvää ja sitä on riittävästi. Olemme olleet hotellissa 4 kertaa ja menemme varmasti vielä uudestaan. Myös lasten minidisko oli hauska ja lapset pitivät siitä.

Plussat: Room , Food and Swimming pool

Miinukset: Nil