The Privilege Floor By Borei Angkor

The staff was excellent. Fantastic in organizing, positive and polite. You come back to the hotel with a smile. Like friends. From some West Wing rooms you can watch the Sunset on a Swing. Very good breakfast.

Special attention to detail to make my stay better than any other 5 star hotel i’ve stayed in throughout the world. Staff here makes you family to them. They are kind, helpful, and really enjoy helping guests. Kudos to Andy and Judy on the privileged floor as they went beyond the norm to help me with my travel and accommodations .

Terrible fitness room. For a 5 star hotel they really failed here. But now they are building a a new facility.

Friendly staff and beautiful grounds

The people are so nice, genuinely nice, and always willing to help with a smile. Judy made sure we knew she was there if we needed anything. The staff made dinner reservations for us, called for tuk tuks and were always looking out for us. They put in an extra mattress pad when we mentioned the beds were a bit firm. The room was always spotless even though we hampered the staff by constantly putting on the "do not disturb" sign. The lobby is old-school grand hotel beautiful. There are wooden, curved bannisters, art niches displaying Cambodian sculptures mixed in with an industrial vibe with large rock slabs set askew in large glass panels (reminiscent of the temple ruins in our opinion). Other reviewers had mentioned the hotel was "tired", but I thought the patina on the wood, the giant lotus sculptures and all the other old touches were charming and exuded character. The staff seemed to work tirelessly cleaning and dusting and sweeping and polishing. I noticed the first night the rooftop decorative pools looked a little murky; by the next morning crews were scrubbing them spotless. I didn't mention it to anyone. It must've been on their to-do list. We found the buffet to be stellar on local dishes, made-to-order crepes and omelets, but lacking in pastry quality. Some dishes would be cold. On one busy morning, we felt a bit ignored and couldn't seem to get tea, but the other two mornings were great and tea was always being topped off. The pool attendants kept towels in stock and it was easy to order from the bar if no one was coming around to take orders. They could use a few more loungers, but we never had trouble finding a spot open. There is currently construction near the pool, so if you are sensitive to noise, request a room on the other side of the hotel. Some nights we could hear music which ended by 11 pm. It was $2 to most places in town and you could conceivably walk to Pub Street in half an hour.

The plugs in the room were a little loose so our chargers would fall out if we weren't careful. The shower water would sneak under the shower door down the grout line, but would eventually get to the other drain in the room.