Doubletree By Hilton Hotel Washington DC - Silver Spring

Not the best deal, after all.

Extremely disappointed that I didn't get the best available rate. Unhelpful receptionist didn't help either. Could have got the room for 110 odd but ended up paying 146 odd.

Wasn't offered the best available rates, contrary to what my bill headline says. Very disappointed Hilton. Very.

Location was good

Fillmore is across the street from the hotel so if you are going for a concert it's a great location.

No heat in the room or hotel lobby Blood stain on the bedding when we arrived Was supposed to have a king and got a twin paper thin walls makes it like a porn if you have neighbors having fun Nothing to write home about

THE Worst

Nothing...

The service was terrible. My AC was broken in my room. I called multiple times to have someone fix it and no one ever came up. I even went to the front desk and still nothing got fixed. They overcharged me for parking and refused to refund it. They said I did a laundry service and charged me $100 which I didn't have any laundry done. I was there for an event and they were extremely unprofessional about everything. They double booked rooms that we had reserved almost a year in advance, they shut us down even though they were given plenty of time to be prepared for our event. Even though we had the ballrooms booked for the whole weekend, they took away some of the tables from our vendors. On the day we were double booked, the rooms were not prepared properly. One of the days it rained heavily and the ballroom flooded, causing our event to start 2 hours late. Instead of taking responsibility for not managing the upkeep of the hotel we were told, "we can't control the weather." That night not only did our event start late, but then it ended early due to noise complaints. Rather than giving us a warning, we were just shut down. Communication was lacking amungst the managers and all of which had something different and not in sync with what we were told. So not only was the stay in my room terrible but it made the event that I spent money for terrible. I really hope the coordinator of the event does not choose this hotel again.

Dirty towels in Hilton? Wouldn't ecpect that!!

The staff did not seem knowledgeable

Everythings.