Halvat lennot Washington

Plussat: Flights arrived on time

Miinukset: Lousy crew at checkin gate, and on plane, they try and charge you for everything

Plussat: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.

Plussat: The crew is very nice.

Miinukset: I was cold and I didn’t have a blanket. They should have at least one blanket per seat available. Most of the people had blankets but some didn’t.

Plussat: Amazing Crew, great service, seats, entertainment...

Miinukset: Nothing

Miinukset: More comfortable seats

Plussat: I appreciated that there were options to watch Icelandic movies and listen to Icelandic music.

Miinukset: On one leg my entertainment screen didn’t work.

Plussat: Crew was nice, space was tight.

Miinukset: Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like.

Plussat: In general everything is very good- clean, professional, friendly.

Miinukset: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.

Plussat: The socks offered in business were comfortable and nice looking. The red wine was good.

Miinukset: The food was just average and the seat not too comfortable

Plussat: The crew tried to be helpful but were equally frustrated with the ground crew.

Miinukset: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Miinukset: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Plussat: The crew.

Miinukset: The time between flights.

Miinukset: connection information very poor

Plussat: Smooth flight from Copenhagen to Berlin - uneventful which is good. They even offered free coffee and tea.

Miinukset: SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal.

Miinukset: Multiple delays. Need to offer back up flights and hold connections for delayed flights.

Plussat: The movies in the flight

Miinukset: The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD

Miinukset: Service very cold and rare to find. For some reason finnair doesn’t announce boarding

Miinukset: - Leave in time - Working onboard entertainment system

Plussat: Crew great.

Miinukset: Seats too close together. Armrest on aisle could not be raised making exit almost impossible.

Miinukset: The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket.

Plussat: Nothing.

Miinukset: Please see statement from SFO-> CPH flight.

Plussat: Crew was very pleasant.

Miinukset: There were no announcements at all about the delays! It was confusing and poor service.

Miinukset: frankfurt airport security is a nightmare

Miinukset: Only serving beef as meal in economy was not great. A choice would be better.

Miinukset: The food especially the second meal or snack.

Miinukset: Newer movies

Plussat: Swedish lady good, Spanish lady not as much.

Miinukset: Spanish lady.

Plussat: At least the crew was friendly

Miinukset: The flight was delayed for 1 hour and we were sitting inside the airbus with no air condition due to technical difficulties on 35 degrees sweating like pigs. No water or snack was offered even though the delay was so big.

Plussat: The crew was amazing. The food was good

Plussat: Nothing

Miinukset: Customer service

Plussat: The movies in the flight

Miinukset: The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD

Plussat: Boarding process was smooth.

Miinukset: Cramped seats, at least it was a short flight.

Plussat: Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!

Miinukset: Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,

Plussat: Crew was amazing, flight was on time, and entertainment was available.

Miinukset:

Plussat: Crew was business only.

Miinukset: More engaged crew. The

Plussat: Great service. Very comfortable seat

Miinukset: Helpful flight attendant, kind check in attendant

Plussat: the diverse amount of films

Miinukset: the food could have been better.

Plussat: Great service. Very comfortable seat

Miinukset: Helpful flight attendant, kind check in attendant

Plussat: Crew was good, especially from Beijing to Copenhagen

Plussat: First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip.

Miinukset: Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience.

Miinukset: Can’t believe SAS charges for 1 piece of luggage Never experienced in all the years I’ve travelled internationally Also couldn’t accept UScredit card to buy a drink- yes you had to buy an alcoholic beverage on the flight to Europe Better to upgrade your ticket so you can check a bag and use lounge

Miinukset: Newer movies

Miinukset: The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me.

Plussat: The was knowledgeable, but customer acumen sucks.

Miinukset: The crew does not acknowledge the passengers. Even when one the crew member was pushing a shopping cart down the aile with the Merchandise for people to purchase, she was just in such a hurry to avoid passengers.