Althoff Hotel am Schlossgarten

The bar staff were friendly, Location was good

Location was good but didn't appreciate the amount of homeless people living in the park and persistently begging and bothering guests not a good experience when eating breakfast. Not 5 Star 4 at best

Nice room. The hotel was very accommodating in reserving the Tesla destination charger for us.

Not the service one would expect from a 5* hotel. Repeated Housekeeping requests for an iron upon arrival so that we could go for dinner in pressed clothes were not actioned which resulted in us going to dinner very late (in wrinkled clothes). We then had to sit outside for dinner and when the rain started we had to ask to be moved inside. We were offered another table outside under more cover instead. As we moved to that table another member of waiting staff told us we could not sit there because it was not dry. Reluctantly our waitress took us inside, past tables set for dinner, into a cocktail bar where we were sat at a small table not suitable for 4 people to enjoy a full dinner. All of this incurred delay after delay and the kitchen closed without warning resulting in desert not be offered or available when we requested it. We did give the hotel an opportunity to make some recompense on checkout but they merely apologised for the non-arrival of the iron. This, coupled with us seeing numerous mice and 1 rat running amongst the tables whilst seated outside, was not what we expected from a one night stay costing almost €600.