I love flying Lufthansa, but to tel Aviv it not so good, to many orthodox Jewish very loud…
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
I liked absolutely nothing about this. The worst airline I have ever dealt with. We missed our flight. As we were boarding the flight (we arrived well in advance) the flight attendant demanded a negative covid test. We were asked for vaccine cards at checkin, never a negative covid test. They asked us to rebook the flight, thus we missed our flight, had to book a hotel, all of our luggage was going straight to Miami so we have no change of clothes. An absolute nightmare. Next, I stood in line for OVER 2 hours to get on the next flight. They gave no apology or explanation as to the 2 hr wait, nor why we weren’t informed of the negative COVID test in advance. They then recommended a covid testing center in the airport that charged 169 euro a person. I refused and found another less expensive yet approved center. I will NEVER use this airline again, I will never recommend it and I will never come back to Germany. The entire Frankfort airport staff was wretched. Awful experience.
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Crew super!! Entertainment very good"
Miinukset: "Plane excellent condition and super clean. Take off and landing on time"
Plussat: "Great Crew"
Miinukset: "It would have been better had we not had a delay of 50 Minutes"
Miinukset: "Staging at the gate was chaotic and disorganized. The passengers formed a big mob since there were no instructions for where to form lines for an organized boarding. Passengers could not hear boarding instructions from the front desk."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Our flight was delayed in Italy and I was worried I would miss the connecting flights to the US. But not to worry Lufthansa waited for our flight and got our luggage on board as well. The food was outstanding."
Miinukset: "That we could not by-pass the German passport check and go right to the next flight and check out passports only ones."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Everything exceeded expectations. Lots of food, space, drinks, and excellent flight crew. Excellent video selection."
Plussat: "Same as above."
Plussat: "Excellent service, food and entertainment"
Plussat: "The crew was really good. The food was much better than my cross the Atlantic flight. There wasn’t any entertainment so I am not sure how to rate it."
Miinukset: "Frankfurt airport is not very good. Why does a passenger who has cleared security in the US have to do it again in Frankfurt? It is an unnecessary requirement that causes some passengers to miss their connecting flight. I will give them a pass on clearing immigration But going thru security....no."
Plussat: "Welcoming from the crew"
Miinukset: "Take off was very scared"
Plussat: "Right on time, smooth flight, crew at the gate and onboard were super. Food was fine and plane was clean."
Miinukset: "The only problem with comfort is when the person in Front of me reclined the seat. I could not see my screen well Or get in and out of my seat well and had to recline my own seat in order to do so."
Miinukset: "the flight info was off"
Plussat: "Food is better than other airlines, keep it up!"
Miinukset: "breakfast was just a muffin. used to be a real breakfast with bread, butter etc. would be nice to bring that back"
Plussat: "Overall good quality service as usual."
Miinukset: "The flight was 1 1/2 hours delayed, but that was due to weather in Europe..."
Plussat: "I travel in so many airline but lufthasen is very good airline i want to travel again"
Plussat: "Every thing"
Plussat: "entertainment organized boarding at O'Hare airport"
Miinukset: "1. I was in economy class. The rows are too close. Passenger in front of me leaned his chair back and the tablet/tv was IN MY FACE. 2. The passenger behind me was trying to move his legs and constantly was pushing my chair. 3. Announcements were not loud enough. Barely heard it."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Crew worked very hard to accommodate us."
Miinukset: "Was seated in a section with many noisy infants. I could not sleep or even hear the entertainment system sometimes. Not the airline's fault. People should know better than to travel with infants. I felt sorry for the crew."
Plussat: "I like the way there crew treat with friendly smile"
Miinukset: "The long wait lay off"
Plussat: "Missed the connection"
Miinukset: "Felt helpless and frustrated."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Short flight. Nice crew."
Miinukset: "Delayed even though the plane was there and clean. A 2205 flight didn't leave until 2240 causing many of us to miss our train. No crew ever mentioned why flight was delayed or when we would get moving."
Plussat: "Everything except the entertainment"
Miinukset: "The headphone jack didn't work. It priduced some sound, so it might fool a tchnician doing a quick check. But voices and most of the sound track garbled and muted."
Plussat: "Nice staff...."
Miinukset: "All good"
Plussat: "The flight was canceled!!!!!!!! It was late night and the was. I explanation given to cancellation !!!"
Plussat: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Plussat: "my favorite airline"
Plussat: "Great service, food service nice"
Miinukset: "SMALL seats! Many people did not fit into the seats!!"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Everything was ok"
Miinukset: "Food was very bad"
Miinukset: "I requested Kosher meal and first time did not get it. I was shocked when I was told that Lufthansa does not serve it on this flight. I am planning to write about it Lufthansa CEO. The airplane was old, one restroom did not function and it was closed. So, the economy class was served by only one restroom for the entire flight which led to long waiting line and discomfort for many passengers."
Miinukset: "This was one of the most uncomfortable flights I've ever been on. The extra cushion attached to the chairs behind our heads made the chairs very uncomfortable pushing our heads too far forward. Not only was it difficult to sleep, it ended up giving me a terrible back and neck ache. The flight from Dubrovnik to Munich didn't have this extra cushion but the flight from Munich to San Francisco did. It's a terrible feature and should be removed. Lastly, the food on this flight was awful and it made me sick. I traveled in Croatia and Montenegro for 2 weeks and didn't get sick once but I got sick from the airline food on the way home, that's pretty disgusting."
Plussat: "Everything was excellent but the food could be better especially from Lagos to Frankfurt"
Kiire oli nousuun mut kerettiin ksikki hyvin
Slow boarding in Seville, no chance to check-in online🥺
They canceled our flights but the flight went on anyway.
Miinukset: "Nothing. Flight was amazing"
Plussat: "Klm's consistantly high standards in everything they do."
Plussat: "Pleasant crew. Appropriate and efficiently served snack."
Miinukset: "Boarding and disembarkation were slow."
Miinukset: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Plussat: "The aircraft"
Miinukset: "No overbooking next time!"
Miinukset: "I congratulate the KLM crew!"
Plussat: "Great crew, comfortable seating with enough leg room."
Miinukset: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Miinukset: "Head support for 6 feet plus people on seats would be good"
Plussat: "The flight crew was so friendly and the food was really good."
Plussat: "Good for both."
Miinukset: "Bigger seats."
Miinukset: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Miinukset: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Plussat: "Crew was great and professional."
Miinukset: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Miinukset: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "great crew and comfortable flight."
Miinukset: "sceens in the plane to show map and direction of travel"
Plussat: "Entertainment options."
Miinukset: "Service was poor, seat did not recline, and the food was terrible."
Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plussat: "Crew where awesone and the choice of entertainment was fantastic"
Miinukset: "Seats way to close together"
Plussat: "Very friendly onboard personnel - I really had kind of homy feeling."
Miinukset: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Plussat: "Face recognition was amazing"
Miinukset: "Too hot on plane"
Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plussat: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Plussat: "The entertainment options were good."
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plussat: "Left ontime and service was excellent."
Miinukset: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Plussat: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Miinukset: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Plussat: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Plussat: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Plussat: "Decent seat size. Sorta slept the whole flight."
Plussat: "Very friendly staff"
Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Plussat: "The sandwiches were simple yet just the right touch, on all four flights."
Plussat: "staff was fine"
Miinukset: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Plussat: "Eveything is well arranged"
Plussat: "The crew were pleasant"
Plussat: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Miinukset: "Nothing! It was all great!"
Miinukset: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Miinukset: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
Good cabin crew, Wi-Fi availability al through my trip.
Miinukset: "There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy."
Plussat: "I loved the different features on the screen and the excellent. Customer service on this flights"
Miinukset: "The space on the seat."
Plussat: "The crew was perfect"
Miinukset: "No wi fi on the plane."
Plussat: "The sear was messy they didn't clean it it was full of pieces of bread."
Miinukset: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Miinukset: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Plussat: "Polite and friendly service"
Miinukset: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Plussat: "Great crews, excellent customer service"
Plussat: "The schedule and timing"
Miinukset: "The airport, some of the crew, the aircraft seats, the entertainment system"
Miinukset: "Really hard to get boarding passes online"
Plussat: "On time, no hassle."
Plussat: "Food and wine. Entertainment."
Miinukset: "Sat closer to water closet. Maybe more air freshener in there."
Plussat: "Friendly attendants, entertainment variety"
Miinukset: "Comfort, food could have been better."
Miinukset: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Plussat: "The crew was friendly and always came around with water."
Miinukset: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Plussat: "Good food and crew"
Miinukset: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Plussat: "The transfer times were excellent"
Plussat: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Plussat: "Crew was very nice and the food was excellent."
Miinukset: "shuttle from terminal to plane takes a long time. Flight left late"
Plussat: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Miinukset: "The seat padding is rather thin."
Miinukset: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Plussat: "Just a routine flight but done with perfect execution."
Plussat: "No extra charge for simple refreshments."
Plussat: "Quick and efficient not lying more to say or critique."
Miinukset: "Coffee and a bread roll as a snack??"
Plussat: "Timely and smooth teansit."
Miinukset: "Food has a way to go to be appetising."
Miinukset: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Miinukset: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Miinukset: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Plussat: "Great food (Economy class). Good Service"
Miinukset: "Not enough bathrooms on Economy class area due to aircraft design."
Plussat: "Food was Fantastic, Air France the Best on Air."
Plussat: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Plussat: "Plus seat was good. On board crew was nice."
Miinukset: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Miinukset: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Miinukset: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Miinukset: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Plussat: "Nice crew, free snacks"
Miinukset: "For taller people flying economy sucks . The seats are always to small"
Plussat: "Hospitality of the flight attendants"
Miinukset: "Toilets could hv been cleaned more often"
Plussat: "Cabin crew very friendly and caring."
Miinukset: "Airport services and lounge are OK."
Plussat: "It was on time and the crew was good"
Miinukset: "The food wasnt upto the mark"
Plussat: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Miinukset: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Plussat: "Pretty decent"
Miinukset: "Not much"
Plussat: "Great crew"
Miinukset: "Food could be a bit better. White bread is unhealthy."
Plussat: "There was enough leg room"
Miinukset: "The food was not very nice and the aircraft was really cold."
Miinukset: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Plussat: "The food was good, the staff was very friendly and very nice,"
Miinukset: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Plussat: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Miinukset: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Great leg room and very clean plane nothing could be better 😁
Miinukset: "Better reading material"
Plussat: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Miinukset: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Plussat: "Clean and neat aircraft with nice crew"
Miinukset: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Plussat: "The crew, plane and airport was great!"
Miinukset: "Part of our luggage was disassembled and not delivered to the final destination."
Miinukset: "Sēdvieta neērta un nepiemērota gulēšanai."
Miinukset: "Nothing in time"
Miinukset: "At least a complimentary glass of water or juice in Economy."
Plussat: "Arrival in time"
Miinukset: "Compartment for hand luggage was full, no space"
Miinukset: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Miinukset: "Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way"
Miinukset: "Horrible customer support"
Plussat: "Crews on Air France are outstanding!"
Miinukset: "Baggage was lost and was delivered 2 days later."
Plussat: "Absolutely nothing"
Miinukset: "Flight was late"
Plussat: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Miinukset: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Plussat: "most of the crew were polite and helpful"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Miinukset: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."
Plussat: "Newer plane."
Miinukset: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Plussat: "Nice new plane, on time."
Miinukset: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Plussat: "Good service, good connection in Riga! Perfectly on time!"
Plussat: "Quick boarding, pleasant crew"
Miinukset: "Small propeller plane with very limited room, no in-flight service,"
Plussat: "Nice new propeller plane on time"
Miinukset: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Plussat: "If water was free it would be better. Other than that everything was fine"
Plussat: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Plussat: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Plussat: "Flight was short and sweet, no problems to report."
Plussat: "Easy for my friend and I"
Miinukset: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Miinukset: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Miinukset: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"
Miinukset: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Plussat: "Professional appearance"
Miinukset: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Miinukset: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
Plussat: "It got me from point A to point B."
Miinukset: "Seat was uncomfortable and next to an odorous toilet."
Plussat: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Plussat: "Brand new aircraft Wider seats as normal Good selection of food"
Miinukset: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
Miinukset: "surprised i had to pay for coffee"
Miinukset: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
Plussat: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Miinukset: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Plussat: "New Planes, crew"
Miinukset: "Entertainment cost !!!"
Plussat: "Fine, left on time, short flight."
Miinukset: "No complaints"
Miinukset: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Plussat: "Clean and modern airport in Riga Baggage well handled on connection"
Because the scale includes two terminals, we almost lost our flights. That data was not referrenced to us. The check-in process was a pain too.
Miinukset: "Leg room too small."
Plussat: "Save you money and avoid this airline."
Miinukset: "Complete overhaul of the company."
Miinukset: "The departure could have been on time."
Plussat: "the plane was not bad, the personal monitor was very advanced."
Miinukset: "offer at least one meal, offer at least something to drink, a blanket ... in 8 hours of flight ... after hundreds and hundreds of dollars for a ticket. shame."
Plussat: "Good timing, efficiency"
Miinukset: "Leg room. Better maintenance of plane. Timekeeping."
Plussat: "Straight check in and boarding process. Even the flight was delayed we arrived on time"
Miinukset: "No food offered for free. No even water offered"
Miinukset: "Most Vueling flight that I take are delayed"
Miinukset: "When we got to the airport, the gate info wasn’t on the screen. We found a seat and waited until the time it said the info would be available. When the info was available, it said the gate was closing in 10 minutes. You have to pay for everything. I ordered a meal, but there must have been a language barrier because the stewardess sold me a meal and extra sandwich, when I only wanted one. The seats don’t recline."
Miinukset: "very easy checkibg, friendly at airport, snd same day reminder"
Plussat: "We actually made it to Stuttgart."
Miinukset: "Delayed in the terminal many hours only to board the aircraft and delay again. My entire delay in Barcelona was longer than my scheduled travel for the day. Also, Vueling seats are too close together compared to all airlines I have flown on. My knees were against the seat ahead of me."
Plussat: "Seems they dont care others customers who do not speak Spanish...!!!!"
Miinukset: "Poor serrvices and attitutes towards other race/ Asian American"
Miinukset: "Recieved notifications of flight delays. Left for lounge 1 hour after expected take off and 1.5 hours before new departure. Returned 45 min later to see the plane had already left"
Plussat: "Booked though kayak selected hold in bag was forwarded to Expedia .. did the same thing Selected a price that included check in bag when was given a choice and I get to vueling the charge me 40€ Was on the phone woth. Expedia 3 hours first to make sure the ticket was right cause I didn’t get email coformation and that the bag is included Then another 2 hours after I was charged the 40€ I hate kayak I hate expwrdia never again never ever again"
Plussat: "Safe flight, good leg room"
Miinukset: "Delayed departure, delayed boarding"
Miinukset: "Referral to Vuelungs site by BA for check in. Slow and difficult process to retrieve boarding pass."
Plussat: "cabin crew was friendly"
Miinukset: "ground staff was so trained to brush problems to the customers that never again Vueling, so bad experience compared to Ryanair..."
Plussat: "crew excellent and after much discussion they performed miracles"
Miinukset: "wife is disabled,told she had aisle seat,staff on board had to shift her 3 times,we were booked in together but sat apart on both trips,full marks to the cabin crew who really did a great job of moving people around but we had no help from last minute.com and less from the airline when we phoned in regard to my wifes mobility scooter.sorry its back to Easy jet."
Plussat: "Check in was easy."
Miinukset: "Aircraft was old and run down. The BCN terminal did not have enough seating and not knowing the gate until an hour before the flight kind of sucks."
Miinukset: "No space between rows, tiny seats. Even on a short flight the very limited space was exceedingly uncomfortable"
Plussat: "Furious, Vueling is always late!!!"
Miinukset: "Always late,, they don't care!!"
Plussat: "Crew. Extra leg room on first leg."
Plussat: "on time arrival"
Miinukset: "Couldn't add baggage online with airline Kiwi.com/ Kayak couldn't add it either. Ended up paying 40 euro in manual check in -- too expensive compared to their web 19 euro cost.. they didn't allow me to add even 72 hours before. Not happy with cost and no service."
Plussat: "Excellent check in . Before time arrival."
Plussat: "No issues with flight or crew"
Plussat: "Early take off and arrival."
Miinukset: "As with any other budget airlines, tight spaces."
Plussat: "The low price and civilised flight times. Had no hold baggage."
Miinukset: "Attempts to get extra money by not allowing check in before 7 days without paying extra for choosing seats."
Plussat: "Good cheap no frills price"
Miinukset: "Having to stand in line for almost one hour to board.Would have been better to let us remian seated instead of calling us so early."
Plussat: "The electronic check-in was breathtakingly simple but this airlines excels at optimal usage of available space - to the extreme discomfort of its clients. I am of average height and my flight was an exercise in pain endurance."
Miinukset: "Zero legroom"
Miinukset: "Delayed over two hours both ways. Crew didn't make it down the aisle with the trolley for refreshments. Didn't have food vouchers and would not give me more than a a small glass of water even though we were stuck on a plane for over 5 hours."
Plussat: "Plane smelled terrible.. nothing complimentary."
Plussat: "Assigned to row 2."
Miinukset: "Checkin took 1 to 2 hours!"
Plussat: "Was given the Exit seat"
Miinukset: "Had to leave my hand luggage at check in because of fully booked flight And had to take out my laptop and carry it throughout the flight without case"
Plussat: "The crew were friendly, boarding was quick, it was a nice flight"
Miinukset: "As it was a night flight, it would have been nice if the lights would have been lowered so we could sleep and no entertainment if you couldn't sleep was provided"
Miinukset: "CONVOLUTED BOARDING PROCESS"
Plussat: "We got to our destination smoothly and a few mins early."
Miinukset: "The seats and space on the plane were extremely small, there was no space to breath or sit. The seats did not recline back. There were no complementary drinks. The shuttle to the flight had way too many people. We had to print our boarding passes before checking in or we would be charged 15 Euros."
Plussat: "Crew is good."
Miinukset: "The plain was late for 1:40 minutes and they lost my luggage again."
Plussat: "This was awesome experience!"
Plussat: "On time"
Miinukset: "Lazy steward talking and the toilet were he was standing next to had all water"
Miinukset: "The most horrible experience Iv'e ever had with flights and airline! The staff lied to us and wanted to keep us in Granada - they lied and said that our flight to Tel-Aviv from Barcelona was cancelled and that we need to stay another night in Granada and fly the next day. After we insisted on flying to Barcelone anyway (although they said they would not take care of us and all hotels in the city are full because of the weather conditions [which was a lie - it's summer and the weather was fine]). When we got to Barcelone we saw that our flight to Tel-Aviv was not cancelled! We only had 30 min because the previous flight was delayed in 2 hours so we ran and went on the plane. Of course our luggage did not arrive...."
Miinukset: "The landing was horrible"
Miinukset: "Apparently Vueling, Iberia's cheap cousin, saves a middle seat in row 1 and charges more. A lot more! I was pressured in Helsinki into letting Swissair, the contracted boarding agent it seems, fill that seat, 1/2 of which is what you get for paying 'business' in a plane that has all economy seating. There was no logic or ability to board before economy and indeed my boarding pass stated economy. The woman that was added to the oversold seat got intoxicated and was half in my seat. I will never fly this again and it's not worth the stress to fight for some refund but I was taken advantage of with charging me a 300+ euro seat for this joke of a flight in a "better" level of service."
Plussat: "Somewhat friendly crew."
Miinukset: "We had to pay extra to check-In our luggage only for Vueling airlines to lose my friends luggage. They did not even make us feel like they would do everything possible to find it and it ruined the rest of our trip. My friend ended having to buy everything from underwear to shoes to clothes. Not only did it take time and energy to find clothes for her but it was very costly. I've flown MANY airlines and have never had deal with lost luggage so I was expecting more from the airline to do everything possible to located it or compensate us for their mistake, especially when we had to pay an additional $50 USD to check-in our luggage (that ultimately ended up lost). I would not recommend this airline."
Miinukset: "I was forced to check in my carryon bag because it was over 3 kg. So I checked in my baggage two full hours before departure and the layover was three and half hours. There should be no reason why my bag didn't make it on the plane and yet it did not make it on."
Plussat: "Ample bag space"
Miinukset: "Cramped seating"
Miinukset: "Worst experience ever. Will not fly with them ever again. Avoid at all costs"
Plussat: "Main door closed 10 minutes early; fast luggage retrieval in Prague"
Miinukset: "Really not the same quality/level of service."