Herods Hotel Tel Aviv by the Beach

Location is great, the breakfast is very good, and the entire dining room/Kirschen staff seemed to be from a different hotel to the reception. Very nice and helpful.

The staff at reception were terrible! From the very second we arrived, throughout our stay, everything we had to do with them was annoying and difficult. Partly probably due to some very strange rules (e.g we were asked to pay in advance for the rooms and not allowed to give a credit card number as security until we leave and pay with another card, which was not with us at check in, they also charged our card a security amount of €200 without even telling, let alone asking us before doing so). We’ve asked for a few things they might have for the children, and never heard back, including when we needed a thermometer for one of the children I called because I was alone with them and couldn’t go down to reception. I never heard back from them for over an hour and had to go buy one when my husband got back later on. These are just examples, it was like that with everything we needed or asked and they were generally unpleasant. Perhaps it was the overload of the second part of August? The concierge was on his mobile on a private call and we stood there for 5 minutes until deciding we better go out and get a taxi on our own. The list goes on and on....

The service was good generally and the business lounge was nice. The lobby area was really lovely.

The rooms were very small, although we got an upgrade to a suite which was lovely. Balcony were extremely small on all rooms. The pool area was truly awful - extremely overcrowded and really not somewhere to spend any time at all. The hotel is really dated and needs a complete refresh.