Thunder Bay hotellia

Plussat: Comfy bed, great shower, lots of storage/counter space. Felt comfortable & could a stayed another few nights

Miinukset: No restaurant

Plussat: The staff were very friendly, and the hotel was very very clean.

Miinukset: They had no hot tub.

Plussat: Spacious room, great breakfast

Plussat: Great breakfast

Miinukset: Price quoted for room was $119 Price charged was $129

Plussat: Room was nice and clean, comfy bed. Breakfast was great.

Plussat: Everything was more than I expected!! Very luxurious.. rooms were decorated beautifully. staff made it feel like we were staying with friends and were very welcoming! Thank you !

Miinukset: Not one thing!!

Plussat: Hyvä uusi hotelli lähellä lentokenttää. Palveluita hotellissa ei paljon ollut, mutta perusjutut toimivat. Aamiaispöytä oli ihan riittävä, joka tosin tarjoiltiin paperilautasilta. Hotellin ssiteys erittäin hyvä ja hyvä kuntosali ja uima-allas plussaa. Ilmainen pysäköinti, pysäköintitilaa riittävästi.

Miinukset: -

Plussat: Very clean and very friendly!

Plussat: Quiet area, rooms are clean and bed is comfortable. Showers are excellent good place to relax or set up a home base if checking out the sites in thunderbay

Miinukset: I felt the breakfast was inadequate. At the same time I understand it was complimentary I was expecting a bit more slightly, but it’s fine it got time through the day

Plussat: The rating may be 2 1/2 stars but I would say that it was better, cleaner and better accommodation than Hilton hotels I have stayed in in NYC, Gatineau and Las Vegas. The staff exceeded expectations . I would return any time.

Miinukset: A very minor issue with some of the hot food...but I overlooked it given the superb experience I had here

Plussat: good appearance, friendly staff, nicely appointed and clean room

Miinukset: no bacon at breakfast

Plussat: The bed was amazing I have never slept so well

Miinukset: no nothing it was well worth it

Plussat: It was the cleanest hotel I have ever stayed at in Thunder Bay. The beds were comfortable and all the Bedding was clean. Breakfast was included, so that saved us some $$ too.

Miinukset: NO

Plussat: Holiday inn Express are usually always good. This one was very good.

Miinukset: No

Plussat: Clean room. Good Breakfast.

Miinukset: No

Plussat: Good property and very convenient to stay. Staff are very helpful and all amenities were very good.

Plussat: Very friendly, helpful and professional staff. Good breakfast selections. Room and entire hotel was quite clean. Comfortable double-sheeted bed.h

Miinukset: Location is in a commercial area of stores, restaurants and industrial properties. However, we had no problems and it was quiet at night. A bit out of downtown but close to freeways and main access streets.

Plussat: Clean and quiet

Miinukset: No

Plussat: very nice people and very helpful to find places and breakfast was good

Miinukset: wish they would offer hot coco along with the coffee & tea for some people dont drink coffee or tea

Plussat: pool, fridge, great bed, clean,Gluten Free toast at breakfast, friendly, helpful staff

Miinukset: fridge not plugged in (behind cabinet), wifi sporadic

Miinukset: The bathroom was outdated.

Plussat: The hotel was really nice and had a balcony. We stayed only one night but wish we had found it because we definitely would have stayed both nights. Free breakfast was a definite a unexpected bonus.

Miinukset: We ate in the restaurant and the poor waitress were swamped. We are at the bar which now in hindsight was not the best idea. Breakfast was delicious but never got a coffee refill .

Plussat: The staff were very friendly and went above and beyond

Miinukset: There was not anything I did not like

Plussat: The "a la cart" breakfest provided was very good

Miinukset: It was located a bit far from downtown. I didn't think I was still in Thunder bay actually.

Plussat: The bar

Miinukset: Hot tub was out of order and I had to listen to kids yelling through the wall half the night.

Plussat: It was a great over night stay, staff were incredibly helpful and caring!!

Plussat: Parking was free and you could park outside of your room.

Miinukset: The carpet in our room on first floor was musty smelling and damp, as was the washroom. More of s 3 star hotel.

Plussat: Staff is rude. Website not transparent about amenities or room decor. Definitely not anything close to a 3 star hotel. I will never stay at a Best Western again - not if this is how they treat customers.

Miinukset: Not walkable

Plussat: The staff was very welcoming and friendly. Really felt like they cared about our comfort. The quality of this place made me feel like it was a very high end hotel. Their breakfast was spectacular. Super comfortable room and bed.

Miinukset: Everything was enjoyable- thanks for the great service.

Plussat: Facilities and good peoples at registering

Miinukset: Hot tub out of service , breakfast period too short

Plussat: Extremely quiet air conditioning and really nice bedding. The staff was very very helpful.

Miinukset: No problem s

Plussat: Great staff. Very clean. Fantastic value.

Miinukset: Internet was not consistent and weak.

Plussat: Service was good, staff were friendly and provided info ie available gym and times for breakfast. Breakfast was good, availability of waffles,eggs,yogurt, fruit and coffee.

Miinukset: No issues

Plussat: Close to the hospital for medical trips

Plussat: Exactly as described

Plussat: We are regular clients of this hotel. Its location is excellent and the personnel is great. Everything is very clean and the breakfast is great.

Miinukset: However, for this first winter stay for us, we found that the temperature was way too hot in the room when we arrived. The thermostat indicated 68 while we felt it closer to 80. We had to lower the thermostat down to 61 on the display to begin feeling comfortable and it took long before getting there, even with the fast ventilation. The thermostat and the heating should definitely be checked in this room.

Plussat: Good location, a bit out of the hustle and bustle of the core of the city but easily accessible to the rest. Breakfast was pretty good, cereal, bread, bagels, waffle machines (with blueberry or regular waffles), yogurt. Nice look to the hotel and it was quite quiet and calm. Comfy, clean. Good restaurant next door (5 Forks) and a Subway. Bathroom was good with good water pressure for showers. Internet was good enough to stream video quite well.

Miinukset: Bathroom was a bit dimly lit but it's not poor.

Plussat: Clean rooms and the location

Plussat: Service was amazing. Front desk staff very friendly. The bed was comfortable. Room clean.

Miinukset: Breakfast could offer a bit more

Plussat: The courtesy and helpfulness of the staff in particular went above and beyond what we would expect to make sure we were comfortable and had information on things to do in the area.

Miinukset: Toilets are too small for large people.

Plussat: This is my usual stay at place while traveling through northern Ontario and I am always satisfied with the staff, services, cleanliness, location, breakfast, parking, etc.

Plussat: Friendly staff, great location, comfy bed, and great breakfast.

Miinukset: no

Plussat: location and cleanliness

Miinukset: When I wanted to book for an additional night I was told there was a room and then advised later that that was not the case.

Plussat: The staff was amazing and thee hotel was very clean!!

Plussat: It is good one. I would like to recommend it.

Plussat: Location is good, pool area is okay but too much chlorine used, complimentary breakfast is good, as well.

Miinukset: The air units in the room is insanely loud and runs way too often. Also, I was told over the phone that I could check in anytime after noon, but when I went at 1:30, there were no rooms available.

Plussat: Clear rooms

Miinukset: Crummy breakfast and only one very slow elevator

Plussat: Very clean and friendly staff

Plussat: Location

Miinukset: Hallway noise late at night

Plussat: Absolutely nothing

Miinukset: Everything. Horrible hotel.

Plussat: Our room was very clean and quiet. We were very satisfied with our stay. Staff was very accommodating and the breakfast was great.

Plussat: The staff are awesome.

Miinukset: There was absolutely nothing to complain about.

Plussat: room was quiet

Miinukset: No room service

Plussat: Great pillows and beds. Nice water pressure. Great location.

Plussat: It was very convenient to my doctors appointment plus a lot of good options for eating in the area

Plussat: Location and price

Plussat: Breakfast menu needs a revamp asap! Poor quality of set up in eat-in area (pay attention to location of garbage's, utensil placement and one waffle maker for approx 45 guests trying to grab breakfast at that specific time is just not enough)

Miinukset: stained shower curtain in my bathroom!!!

Plussat: room staff were exceptional front desk was friendly and a good source of information

Miinukset: The breakfasts - waffles and dried out sausages - no eggs or bacon or real choices had better food and quality at a Days Inn in Sault Ste Marie - they had a menu and it was cooked fresh

Plussat: Nice newer hotel. Maintained very well. Very helpful staff. Great hot breakfast.

Plussat: The quality of the room, size, cleanliness, staff, etc, everything was very good.

Miinukset: Breakfast could be better.

Plussat: The location was one of the main reasons for chosing this hotel.

Miinukset: The queen bed seemed small.

Miinukset: It would be better if a walkway was in place to ease access to the expressway if as a guest you wanted to walk to any restaurants or shopping. As it is a person needs to walk around to Superstore and exit to the sidewalk at the gas bar.

Plussat: Clean and comfortable

Miinukset: Nice place, friendly staff

Plussat: The staff was exceptional. Went above and beyond to meet my needs Hotel is clean and quiet

Miinukset: The scenery from my room wasn't the best.

Plussat: The bedroom was really clean and the breakfast was perferct !!

Miinukset: The front desk clerk wasn't really nice..

Plussat: Location

Plussat: I love the feel of the rooms, and the fact that there is a restaurant within the hotel.

Miinukset: The sauna didn't have instructions which for a person who doesn't neccesarily know how to work it, it can be difficult. Also, the restaurant messed up my drink order

Miinukset: In the reservation said that I have to pay only 121 CAD but when I gave my credit card they charged me 221 CAD

Plussat: Nice hotel. Service was great. Loved having the courtyard and all services available at one location. Food drink and coffee. Ample parking. Quiet

Miinukset: Bad lighting when entering the room, only switches for the doorway area. As I went into the room to turn on more lights Fell down the stairs in the room and twisted my ankle. ROOM HAS TWO LEVELS AND DUE TO LIGHTING DIDNT SEE THE STAIRS Nice feature but it's a safety hazard. Restautaunt area has the same thing. These stairs should be under or side lights at floor level for visibility and safety. Staff were great but I feel I should have been compensated with a meal or discounted the room, something. Liked the hotel but concerned about safety.

Plussat: Very good breakfast with a huge variety for a very reasonable price. You will find everything from fresh fruits to any kind of bread and warm dishes. All kinds of beverages and in addition friendly staff. The airport transfer is easy to use.

Miinukset: nothing to complain

Plussat: Its was very clean!

Miinukset: The pool and location.

Plussat: The room was spacious, clean and comfortable and the staff were very friendly and helpful

Plussat: Helpful staff!

Miinukset: Life guards seem to spend more time chatting to each other than watching kids in the pool.

Plussat: the pool area

Miinukset: no breakfast or lobby coffee

Plussat: Friendly kind staff :)

Miinukset: Room was to far away from elevator.

Plussat: Well situated close to shops and restaurants, clean and cozy inside, with comfortable beds and pleasant, helpful staff. Very quiet on the night we were there.

Miinukset: It’s an older building, but well cleaned and kept.

Plussat: The staff was nice and friendly.

Miinukset: The air conditioner was broken, so we did not sleep well. There was no continental breakfast included. Dinner in the restaurant was expensive. Breakfast was not too bad.

Plussat: Wings are great!

Miinukset: I couldn't stay longer I had to go home

Plussat: Good service nice and clean

Miinukset: Noisy heater unit no way to shut off kept me awake Thermostat from the dark ages

Plussat: Staff was good. Room was decent. parking was good.

Miinukset: The location of the hotel is ok. How ever, the guests at the hotel were strange and sometimes loud. Staff was good.

Plussat: The restaurant was excellent. Not only was the food great, the waiters were the best! Very professional (yet fun), efficient, and pro life fed overall phenomenal service. Also enjoyed being able to select a breakfast off of the menu, and it was free!! So, kudos on the restaurant, food, and the wait staff!!!

Miinukset: Had a beautiful pool, but wasn’t the cleanest. Lots of hair and hair balls in the pool. Floor felt slimy, difficult to find clean towels. Very overcrowded when we visited. Disappointing to say the least.

Plussat: Front desk and food service staff were friendly and helpful.

Miinukset: We’re not advised that non smoking rooms were available.

Miinukset: Room was not smelling good, shower was dirty

Plussat: “Usually” clean, quiet and comfortable. Good access to room from the outside. Pet friendly although charged for.

Miinukset: Room was flooded due to an upstairs guest leaving the bath tub to run over. 2 am we were relocated from our King sized room to a double - however when checking out, we still had to pay the $170 King rate (that included the “pet” charge for any possible damage ironically) rather than the rate for a Double. However we were given a 15% discount off our next stay for inconvenience.

Plussat: Clean and a decent breakfast!

Miinukset: Not enough parking!

Plussat: Location, breakfast, pillows

Plussat: Pet friendly room are on the ground floor

Miinukset: Dated

Plussat: Clean quite and comfortable

Miinukset: Location, for me , it was a ways off my route but with gps it was not too bad

Miinukset: We were disappointed at check in. We assumed that handicap accessible was for everyone. But to get a handicap accessible room meant an up charge of 17.00. This discriminates against folks who cannot do stairs. No elevator in building. Poor customer PR.

Plussat: The location is very convenient to local amenities and the airport. They did offer a free breakfast, internet and parking. The room was quiet.

Miinukset: We were given the wrong room type. There was no one to help with bags, and my husband had recent surgery. They could not accommodate with a different room, just left it in our hands. Front desk seemed like she just wanted to push us through.

Plussat: Some of the staff unbelievable friendly. Room very, very nice. Except the aircon. Overall had a pleasant site.

Miinukset: Some of the staff not so helpfull. A bit noicy at night. Aitcon not totally up to standard. There was mo English tee.....

Plussat: friendly staff

Miinukset: would like a shuttle service to and from airport; would like a fitness room

Plussat: Almost everything except the extra charge.

Miinukset: There's no option for selecting room and charged $--- for a room with double beds room, but came out the bill is extra $23!

Plussat: Convenience and friendly front desk

Miinukset: The bed could be a bit more comfortable

Plussat: The Lounge next to the hotel was a nice fun bar. Cheap Location in proximity to major attractions in Thunder Bay

Miinukset: The room was pretty dirty. Very bare bones accommodations Sketchy Could hear people outside at all times of the night.

Plussat: This room provided everything we needed and everything was in good working order at a really great price

Plussat: Price

Miinukset: Room was a bit tight, but for the price it is very acceptable.

Plussat: The bed was super comfy and everyone was super friendly. The breakfast was also a nice touch, because they had a variety of things. Also you feel very safe with your car in the parking lot because there are cameras all around the hotel . Huge tv with a good amount of towels.

Plussat: Was good for a nights rest to get off the highway, room was spacious and was clean and pets were welcome

Miinukset: Nothing, staff was friendly and nice

Plussat: Tub was comfortable, tho we didn’t get the tub room right away. Had to switch rooms to ge the one we wanted

Miinukset: Water pressure wasn’t amazing. Heat was not adjustable

Plussat: God area to walk my dog. Quiet.

Plussat: I paid a low price wich was quite good for end of july...Room was very clean and very good wifi as every room has it's own router(wich is something i never saw in a hotel).There was a fridge and a microwave.Huge parking

Miinukset: Hotel is right next to a huge freight train terminal that seems to be open 24/24 and the whole hotel was shaking at 3 am as very loud freighht trains were moving and stopping(google map it) Hotel is in a not so good area that looks like from from the 70'

Plussat: Reasonably priced, clean and well looked after.

Miinukset: There was a person(s) banging on someone's door to be let in for about 1/2 hour, which caused the dogs to bark in other units, which eventually lead to another person confronting the rapping person as it was waking his children up.

Plussat: Clean, comfortable bed and liked how convenient the self check in was when we arrived late.

Plussat: Clean and comfortable

Plussat: Room has been renoed and front desk was friendly.

Miinukset: Vehicle was broken into and someone tried to get into neighbour's room by the window, in the night while we were sleeping.

Plussat: friendly staff, good breakfast, air conditioning,met all are needs

Miinukset: everything was excellent

Plussat: staff very polite helpful beds were extremely comfortable and clean restaurants close by pruice fair

Plussat: You get what you pay for.

Miinukset: You get what you pay for

Plussat: Comfy clean and quiet. Was happy with room itself.

Miinukset: Just needs more reliable wifi

Plussat: The bed was comfy I would

Miinukset: Decaf coffee very strong

Plussat: Clean. Nice staff. Quiet. Nothing to complain about

Miinukset: No.

Plussat: Breakfast was good

Plussat: very good location

Miinukset: the daily room cleaning was sub par bugs in room

Plussat: Room was still be cleaned at arival at 3.30 pm. House keeper seemed upset that we were there. No toiletries were left after first night. Room not cleaned at all after second night. Had to get toilet paper from front desk. They replaced the towels and that

Plussat: Staff was pleasant. Close to restaurants. Room was clean.

Plussat: Quiet

Plussat: Very nice breakfast and the rooms exceeded expectations!

Plussat: Large clean room with refrigerator, microwave, satellite TV and comfortable beds. Very quiet.

Miinukset: The exterior of the building looked a bit shabby. Desk person was difficult to understand.

Plussat: The Location was central and close to a variety restaurants and other services. The beds were very comfortable. While this motel did not have modern furnishings like more up-scale establishments, it was quite comfortable and quiet and very reasonable in price. We stayed 6 nights and would stay there again.

Miinukset: N/A

Plussat: Location was not too far from restaurants. The room size is okay and the king size mattress was comfortable.

Miinukset: The bathroom is terrible. Sink taps not designed for the sink. Tub - water is only luke warm and the water flow is awful. Check-in was very challenging. The room had a strange odour - like stinky, wet socks. Maybe had not been rented out recently. Definitely not worth the money that we paid. They were cleaning rooms at 6:30 in the morning of people that had already checked out. Forget about sleeping in.

Plussat: The owner was super friendly and upgraded us for free to help to keep us in a quieter room, however, there was a couple of hairs in one of the beds (it seemed like the sheets were washed though and these just fell on after)

Plussat: It's an older establishment that could use some updating but was clean with a comfortable bed and no smell. Hotel owner was friendly & talkative

Miinukset: Shower water pressure was poor, free wifi very poor reception and i was not far from office. Adjoining room walls were thin so can hear others if loud.

Plussat: Price was ok for the beds we needed. Staff was very friendly.

Miinukset: Could've used an air conditioner in one of the rooms that had twin beds. Very hot upstairs on second floor.

Miinukset: No radio, great difficulty getting the tv to work, thin walls, train tracks very close, old building, no seniors discount or medical trip discount.

Miinukset: A faded rose in bad need of refurbishing

Plussat: Comfortable bed

Miinukset: Poor decor, needs updating. Not waterfront as the name suggests.

Plussat: Location was great. Right across the lake/marina with great views. the breakfast was ok. Free Continental breakfast with paid hot breakfast options. Really great staff and lots of charm.

Miinukset: Bathrooms were a little dated and beds could have a bit more comfortable.

Plussat: Very comfortable beds. Great view.

Miinukset: A vanity or some kind od shelving in the bathroom. A place to put down toothbrush etc was very minimal. Room was low on extras and conveniences but it was very spacious and amenities that were there were very nice. Deep tub, big fridge, solid desk.

Plussat: Clean, comfortable and a well taken care of older building. Location great as well.

Miinukset: I booked a jacuzzi suite for a romantic wkd through kayak.com. When I arrived at the hotel there were no jacuzzi suites available which was a big deal considering it was one of the highlights of the wkd. I was offered a king suite instead - no extra discount, no breakfast provided and overall a big disappointment. After being recommended by a friend to stay at this hotel, my first time will be my last.

Plussat: Great location for downtown. Great cues of sleeping giant and waterfront.

Miinukset: Rooms were old and smelled musty. Our room was close to elevator which kept us awake most of night.

Plussat: Breakfast Location was fine - Menu minimal with very little to distinguish it in any way. Needs work - fruit salad was definitely past it. Great carrot muffin.

Miinukset: I went to the restaurant for the buffet - but the room was noisy and the buffet offerings more like 1990 than 2019. I looked at the regular menu and it was pricey - I left and skipped dinner that night.

Plussat: Had to wear winter coat to bed, room very very cold... Galway warmer! Building looked like oks sanatorium, walk to down street needles were everywhere

Miinukset: See above

Plussat: Breakfast was good.

Plussat: Staff is wonderful, very clean room, very nice breakfast.

Miinukset: mp

Plussat: Room was clean, well-maintained and excellent value for the money. Everything was good.

Plussat: Neat, New and quiet

Miinukset: Constant water running.... due to broken/leaking pipe...???

Plussat: Nice place

Miinukset: Nothing

Plussat: Cozy rooms. Easy to find location.

Miinukset: There are no plug ins you can use near the bathroom.

Plussat: The staff was helpful,

Miinukset: The walls are thin, you hear everything that’s going on around you... it’s time for renovations and need to clean up the place

Plussat: It’s was a choice privilege hotel and the rate was great and comfortable.

Miinukset: There was no microwave in room. I enjoy that stuff. And breakfast was abit late at 6.30 am. Some of us leave bf that.

Plussat: nothing is good . I will never stay in this hotel. worse ,worse ever worse

Miinukset: the hotel set plane to trap me when I checked in on Jan2 at 13:00 , I said that I need a double queen bed or two queen bad room. the clerk of the hotel planned assigned a one queen bed room to me. I had to changed room by an other clerk.charge 10$ extra!!

Plussat: Very comfortable room, and very clean.

Miinukset: The desk clerk at checkout was terrible. Definately lacking in skills required to deal with people.

Plussat: Hotel was quite, clean, comfortable, and very affordable. Hotel is 2 blocks away from Walmart, best buy, and a few other large stores.

Miinukset: The only thing that I didn't like was that the hallways lighting was dim, other than that great place to stay!

Plussat: Location is very good. Every transport is excess able.