Golden Tulip Warsaw Airport

The hotel looks quite new and good equipped. Except personel everything is ok.

The staff doesn’t know, what the service means. So many words NO I haven’t heard in my life. No willing to help. There was no remote control for TV in a room. During the first night we couldn’t switch off the AC, next day we had to contact the reception, it should have to be done from there.

The room is very nice, big, comfortable...Location good - near airport, 5 min by taxi. Rate was good.

The AC cannot be adjusted manually by ourselves even if the is a switch for this in the room. It need to be done via reception - ?! First room - AC was not working, I called reception and they informed me is should be fine in few minutes I need to wait. Question - why is the hotel asking about my arrival time if they are not able to prepare the room on time ( 23:00 check-in...) AC didn't get fine. I changed my room - in the next room the temperature was by 15 degree maybe, so it was freezing - none of the stuff called to check if I am satisfied with the new room and if the temperature was ok - this point is very poor, considering I was already very annoyed and super tired after a long journey... Hotel itself was great, but customer service should be improved