Side (Antalya) hotellia

Plussat: The View and Garden was absolutely amazing.

Miinukset: The Stuff was unfriendly especially at the Check IN. The Rooms are very old.

Plussat: Cleanliness very good Location very good you can take the bus 10 min to nova mall 4 turkish lira Food very good hoping to extend the time of dinner to 22:00 Staff excellent, especially Farhan the barman he is always happy Slides are few hoping to put more

Miinukset: Minibar coolness is not good, you can not enjoy a beer

Plussat: we like the food very much. It was so tasty and diverce. All the staff were very professional and friendly. Special thanks to Seher and Fethi in the restaurant and Sultan for the housekeeping. Mr. Zafer at the reception was very kind and helpful. Also all the animation team for 2019 were so professional and creative. Thank you for your hospitality. We will gladly come back next year.

Miinukset: The aquapark should be more developed and renovated.

Plussat: Location, selection of food, cleaning service and mini disco club were amazing. Smiley service were superb, Natia was very helpful and sensible lady. Mini club was a great help, my kids enjoys their stays and Anna was like a god send to us, she literally makes my children happy most of the time. Most of the reception staff were friendly as part of their manager.

Miinukset: The front desk manager was very rude, I have booked 4 rooms, he tried to give us different room with different beds, I reject it as when we booked we have selected the type of bed from booking.com I insist to get exactly what I have chosen and paid for, Mr. Yassin finally agreed to provide what I want. Later, Mr.Yassin who was the manager, tried his best to charge me for an extra child, we have spend the first two days of our staying arguing with this manager. Finally, I said I am going to make a complain, you should contact booking.com, we have been in contact with one of the customer service of booking.com but still he insist to charge us. I was so sure that I have paid the right amounts for the right persons so I refused to pay. I told him to check again as I have booked 4 rooms, he said if you are not happy I can book you another hotel( which is very very rude), I asked him again go and check if I have to pay extra or not, he said ok. Next day, he said you don’t have to pay extra, it was our mistake without even saying sorry. I would love to go back to Otium but will never because of that behaviour. I pay money to enjoy my holiday not to have argument. Another problem was with the shop owner who was selling bags and clothes just near the spa, he came to me while I was talking to my mom by Kurdish language, he asked me where are you from and I said Kurdistan, straight away his face turned red and he said you shouldn’t say that, there is no such a place like Kurdistan meanwhile most of the catering staff were Kurdish and very friendly with us.

Plussat: We liked the free drinks that are served at the mini bars. It was amazing to deal with this employee named Farhan at the mini bar, he has this sense of positive and happy energy all the time and he spreaded it with us. We really like him.

Miinukset: There is no drives from the hotel to the city vice versa.

Plussat: Everything basically, great place for a lazy vacation.

Miinukset: Nothing much to complain about.

Plussat: Every thing was excellent but only problem was the staff many of them are not kind,for example they servise your drink you say thanks they dont talk to you.

Plussat: Very nice hotel, very friendly staff, entertainment team very very friendly n lively, excellent food and very good money value

Plussat: Food was wonderful. Sea was clean and the beach was silky sand. It was a wonderful experience for us...

Miinukset: I can not find and bad issue...It was a wonderful experience...

Plussat: Excellent hotel. Very clean. Excellent service. We are definitely planning to return next year

Plussat: I love everything about this place.

Miinukset: -

Plussat: Excellent hotel, clean, spacious, excellent food, great for kids

Miinukset: It is very expensive

Plussat: Excellent location, hotel staff and service

Miinukset: A bit noise insulation at the main building

Plussat: The staff were excellent, food very generous with lots of restaurant and snack bar options. Also the setting, pools, gardens and beach superb.

Miinukset: We had the garden bungalow for 4 which was just a standard room with 2 extra beds which was a little cramped. It would have been helpful to explain that a bungalow means room.

Plussat: Everything is great.Amazing place.

Miinukset: -

Plussat: I have no words to explain how perfect it was. Everything with the hotel was so amazing that we couldn't even know where to start. All inclusive meals ,,,drinks in our rooms, the service was top. Excellent!! We felt like royals. Thank you so much, we will recommend the hotel to everyone we know!!!

Miinukset: There is nothing to dislike!!!

Plussat: It was wonderful. Best vacation in a long time. I would return and tell my friends.

Plussat: The weather

Miinukset: Staff, food, language barrier

Plussat: Location and activities for children

Miinukset: Restaurant timing in resort

Plussat: We visited the hotel in middle of July. The staff was professional and helpful, always smiling, even in the biggest rush hours. Hotel facilities was superb with a lot of green areas and trees which is helpful in a hot Turkish days to cool down a little bit making vacation more pleasant. Hotel offers various choice of food for breakfast, lunch and dinner for both kids and adults ranging all from typical Turkish delights to more general mediterranean and continental dishes. Both rooms, restaurants, pool area and all other facilities are very clean. Special thanks to Hamza, Zak ,Fun da, Fatih and others from the animation team which really made our stay even better and more colorful with various games and shows. SPA at the hotel was fabulous and with the variety of treatments. With highly professional staff and very good recommendation form Mr. Onur made after each persons taste and needs. Special thanks to Hussayin at SPA area for his kindness, professionalism and good recommendations.

Plussat: Verygood for familys with the kids

Miinukset: Not by the sea

Plussat: We liked the Buffet it was delicious , a lot of fruits and Salads and the Kids Buffet was ok too. My 2 year old liked that he could go outside and play everywhere he wants to at the playground etc. The Pool was okay too. The Beach is beautiful as always we booked a cabine for one day , with 2 Kids its da best u can do. If you want to have a great haircut or color Go to the barber right Next to the Pool inside the Hotel , great People great work. If you want to have some nice Family pics Go to the Photorapher Inside the Hotel he really does a great Job and is a nice guy too.thumbs up for this.

Miinukset: We didn liked that no one could speak english very well , a lot of russian speaking people so the Personal at the Restaurant or Kids world was always speaking russian Even tho we were in turkiye lol they have To get more english or german speaking People in there . We booked a Family Villa for 10 days and the cleaning Lady didn clean the room as good as she should for a 5 Star Hotel , the mirror wasnt clean When we Came in -the floor under the TV was dirty the whole 10 days i mean grab a broom and clean the „Villa“ we payed 1.600€ and Not 600€ for 10 days and a 5 star!!! So we deserve a clean room everyday we step in ,in our 10 days. So clean the mirrors Clean the floor dry and wet Not only the entry room every room!! Oh and If you book and fly to the hotel before 12o clock u have To wait till 12 or 9 :00 clock to get to Ur room !!! We arrived at 3am after a flight with 2 lil kids at the Hotel , we liked to Check in and the guy at the Lobby Said we have to wait Till 9 am til one of the cleaning Ladys cleaned our room so we can get in .. we had 2 wait 6 fucking ours with our babys at the lobby their luck our babys could sleep at the sofa in the lobby where People walkin by every damn Minute. I mean we said that we will come at night and they didn even gave us another room so we could sleep a lil NO!! We strictly had to wait the 6 hours! For that I really lost my respect for the guys at the lobby. And was pissed off.For real! For that find a option where stuff like this won’t happen again. Give a room with one bed or whatever but don’t let people SLEEP at the damn lobby and especially no kids 2 and 5 months old . Thank you

Plussat: Good

Plussat: Liked everything about the hotel, food, drinks, entertainment, poolside and beach . Can’t find fault in anything.

Plussat: Staff is nice. Food is amazing. Entertainment is guaranteed. Location is awesome

Miinukset: Nothing

Plussat: The childrentertainment program is amazing. Also the facilites for kids were great, like trampolines, play room inside and outside, kids cafe. The theritory is big and green, staff extremely nice, the atmosphere is relaxed, sauna os relatevely good.

Miinukset: There isn't even one swimming pool with warm water, even that one which is inside is cold. No jacuzzi whatsoever. Not enough hot vegetarian dishes, we are vegetarian and were eating more or less same things evert day, but for meet eaters variaty is great. In the spa staff was nice untill they undetstood we are not going to book any paid massages. We felt pressure of it, like they were expecting us to relly get some.

Plussat: Great place for kids and the food choice was plenty.

Miinukset: The reception staff were rude during check out. No empathy and no appreciation shown.

Plussat: We stayed in villa Which is more convenient and private for family size. Exclusively Cleaner .come.Very pleasant stay very professional management and stuff. From the gardener to the managers Frida. Big thanks to kardash Ramazan( manager). The French speaking receptionist(sorry I forgot your name) Big Hugo smile team. Big great selection for moms to have a rest !!that will take your kids from 9 pm o’clock until 17am club kids. Then you can stay by yourself relaxing enjoying your food , you don’t cook you don’t even have to clean . The dishes. Scrumptious food, plenty of selection every day different taste. Come on Brite we have to invade this to family result

Miinukset: Nothing to declare. Too perfect!!

Plussat: The staff where very friendly. The kids loved the waterslides and the pool area. Perhaps a toilet close to the children pool would been a good idea. We also liked the beach and the beach bar/restaurant and especially the ice cream. We also liked to sunsets at the beach.

Miinukset: The area around the hotel was a little deserted, but we could easily take the bus to side. The food was not the best, although we liked the meat at the grill. To be fair we visited the hotel of season, hopefully the food is better in full season. We tried the food at the Italian restaurant. If I have served that food at a restaurant in Italy I would have been killed. Actually if I have served that to my girlfriend she would probably dump me...

Plussat: Modern & clean

Miinukset: Our room was right behind kitchens & had noisy air con. We also found it hard to sleep with door open due to late night & early morning noise from kitchens. We decided not to request change of room as we wanted to stay close to friends but with hindsight we should have asked for different room. Hotel didn't provide courtesy room for those leaving in evening & wishing to freshen up. We've had this offered in other hotels in Side. Even paying extra €30 to keep room until 5pm would not have fitted in well with our plans & would have been too rushed, so we had to go to Spa facility & use showers & small communal changing room. Hotel staff were great & very friendly.

Plussat: Extreme kindness of people on the reception desk, General comfort of hotel. very clean as well

Miinukset: Nothing

Plussat: Very clean

Plussat: The staff in reception were cery helpful. Rooms were clean. Pool was quiet and clean. Foods were excellent.

Miinukset: Nothing

Plussat: Again I was sleeping at 8am when a member of staff invaded my personal space by entering my room without nocking

Miinukset: If the staff did not invade my room while I’m sleeping or at least nock

Plussat: The hotel is amazing, the food is really good, clean beach, fun activities, great pool, excellent music (piano in the lobby)

Miinukset: The staff from the reception does not speak english (or speaks really bad) and that it is frustrating because the communication with them was very hard :( I was not informed that I must make a reservation 3 days in advance, for the A la cart restaurant for dinner so there was not possible to have dinner there.

Miinukset: I surely didn't like the attitude of the guy on the reception with very bad English and if you ask twice he literally starts shouting!! I've told him sorry you have to excuse me for not understanding your perfect English! My bad! I have given low rate because of that so that management would act quick to such staff! Though I have to be honest other staff at the counter were very nice and polite... also I didn't liked that they don't have toothpaste and when I reached hotel I've called for iron and iron board but they didn't have and ironing service was closed so I had to wear wrinkled shirt because I had a long trip and couldn't just wear what I had on me all day! Simple things can make big difference!

Miinukset: The only one thing which was a bit uncomfortable that the staff mostly cannot speak in English. I know that the ~80% of the guests are from Russia but it would be great if an English speaker guest could order a glass of something without to use his/her hands at the bar. :)

Plussat: Was lovely configuration, pool was awesome and food was great

Miinukset: Bathroom was not properly segregated and wash Basim was part of the room. Would have been better if was segregated

Plussat: Everything was excellent, room, swimming pools, beach, food, bars.Even if the hotel was fully booked you don’t feel it. Service is very nice and efficient.

Miinukset: Reception totally unfriendly. We had to struggle for a second key for a room of 3 people! Night show starts before end of dinner time

Miinukset: The only problem was with the staff. They cannot speak in English (colleagues cannot count till 10 in English at the reception!). I know that the rule is “Russians first” but it’s really annoying especially the small,chubby guy with glasses at the Spa. He’s rassist and so rude when you’re changing your towels.

Plussat: Oli hyviä aamupalat Altaat oli isoja

Miinukset: Ei ollut altaalla kaikki paikat auki Muuten hyvä

Plussat: Pools, night show

Miinukset: Food rubbish

Plussat: Private swimming pool was excellent. Hotel was nice with perfect place for relax in the evening. Coffee place was also excellent.

Miinukset: In this place of Side I had better place and better offer of food than in this hotel. The same about the animated program.

Plussat: Enjoyed our stay and recommend it ,specially to families with children . Staff are super friendly and food is great and abundant.

Plussat: Stuff was very friendly and helpful. Massage was good but expensive. Side old city is nice and close to the hotel. Good choice for older people:)

Miinukset: Choice of food was not good, all the time the same. Not many opportunities for kids, just one playground. If it is raining there is nothing to do for them. Not many opportunities for activities, just pool and the beach. In the evening there was some kind of entertainment but just about half an hour.

Plussat: Great food

Miinukset: Wifi should be free with high speed

Plussat: The hotel is a good 4 stars. The food is not particulary varied. The hotel is suitable for relaxing holiday. It is better to book a luxury part- has been opened in early May ( rooms are new, food is better). The coolest thing is encradable team of animators! Very unobtrusive and interesting!

Miinukset: Thy are building a new part of the hotel. And it is noisy during the day.

Plussat: The rooms and the service from the staff

Miinukset: Everyone spoke perfect German but their English wasn't so good

Plussat: All inclusive buffet option Good pool option

Miinukset: No toiletries were available Not many spoke English

Plussat: Nothing to be liked it was the worst hotel I've ever been to

Miinukset: Everything in that hotel was rubbish Especially the staff they are very rude unfriendly unhelpful they don't cooperate with guests. The air-conditioning is very bad very hot it's useles. The restaurant is also very bad as the food is the same every day and night the same food and dishes. I don't recommend this hotel for any one at all.

Plussat: Restaurants, room service, lounge bar with life music, clean beach, sea entrance is perfect for the kids.

Miinukset: Animation for kids not oriented for russian children. Poorly equipped beach with small umbrellas, and you will get negative comment from beach service,if you move sun loungers. Some of the staff in restaurants are not professional.

Plussat: Cleanliness, food, fun options.

Miinukset: Water system in the bathroom is not accurate as water suddenly get over heated., which is not safe for the kids. No Duvet available in the room and Pillows are not comfortable. Some of the staff are not professional

Plussat: Good Restaurant. Nice Lobby.

Miinukset: Crowded open area around swimming pool, not direct on the beach. Need to pay extra for kids games..

Plussat: Cleanliness, the food was amazing!! The pools were big, and they had a besch shuttle

Miinukset: There were many things which were not included inthe price, such as the game room, some ice cream and fruit smoothies. It was far away from the beach, and you had to walk about 7 minutes through a tunnel to a shuttle, which you have to wait in line for.. but its manageable

Plussat: Very good service.cuisine was amazing.staff very friendly n helpful

Miinukset: Directions could improve

Plussat: Always something available of food 24/7. The beach was awesome. I am more of a pool person, but this holiday I spent on the beach. Even though the beach isn’t very close, we enjoyed the short walk there and back. Rooms very clean. The room service lady was lovely. Not many of the staff know english, but with some effort we didn’t have any trouble communicating what we needed.

Miinukset: There’s a lady on the beach in a tent making fresh pita bread with different fillings, it says 2 per person. I had ordered 2 with cheese and when my husband came we shared them. Then he wanted to try one with chocolate, he waited for everyone who was there to finish ordering and asked for 1 with chocolate, but she kept ignoring him and taking orders from others who kept coming. He waited for some time and asked again and again she just looked the other way and started taking others orders (even though some of them were ordering more than 2 each). This was the last day of our stay and the first time we ordered in something in that tent, it left a really bad taste. We just walked out of there kind of ashamed, because the other visitors couldn’t understand either why she wouldn’t take our order.

Plussat: Accommodation was very clean and relaxing atmosphere

Miinukset: Not enough sunbeds if your a late starter. Atmosphere was not flat around the bar area

Plussat: Almost everything

Miinukset: Timing for food They did not inform us about the activity timing

Plussat: Very clean and all food are free And many adults and kids activities.

Miinukset: They charge me extra for my 11 & 12 years kids as adult, only to reserve one extra room. And they very tough.

Plussat: Excellent food and service ,the pool is also nice and clean, the rooms are comfortable and specious.. Good hotel

Miinukset: The reception are real lousy, it's that they don't speak English at all but it takes them a lot of time for you to check in and to check out, and at my first night they gave me two seperated rooms in different floors instead of giving me a family room which I made a reservation for it two weeks in advance