Hotel Acevi Val d'Aran

Service from Renzo was excellent.

Very disappointing customer service from the management, reception, and restaurant staff (with the exception of Renzo, who was excellent). As is normal, I had some simple requests and some questions, but I was treated as if my requests were very strange and that it was very inconvenient for them. I also wrote to the hotel management and spa for a separate issue and got no reply. I don't expect a hotel to be able to grant every request, but I expect to be treated politely and as a guest, and I expect to receive an answer when I write an email as a guest.

Old room s Unfriendly staff Poor breakfast

We did not like this hotel. We choose this hotel because of the spa and we booked a room with spa access included. At first we just wanted to look at the spa but the young lady from the spa reception was very rude and did not want to open the door and let us look at the spa. In the room there was no remote control for the air conditioning. The guy from the reception told us "will be cold enough in a few hours". Finally he gave us a remote control to use the air condition. Big disappointment.