Viella hotellia

Plussat: great view, great location

Plussat: Beutiful location. Great value for the money. Convienient and warm

Plussat: Nice room , beautiful surroundings , good food , town is fun

Miinukset: Not that I did not like but looks like it's time for a remodle.

Plussat: The location in the Pyrenees was wonderful if you are into mountains. A very modern hotel in excellent condition. More a place to stay in winter than summer. The town of Vielha is 2km away but looked a thriving place and very suited to the winter sports enthusiasts.

Miinukset: Plenty of car parking space but limited close to the hotel entrance.

Plussat: The site, access to wonderful Romanesque churches, lovely friendly staff and really excellent food

Miinukset: Signing of access to the hotel coming from the north. We entered by the first opening & had to turn around & go back to the road - not easy!

Plussat: the property is magnificent

Miinukset: food on site is expensive

Plussat: best location.beautiful rooms and view.

Miinukset: most of the staff do not speak english. wi-fi was not availeble in the rooms.

Plussat: hotel was warm, spacious and with great views.

Miinukset: was not within walking distance of the town.

Plussat: The Spectacular location

Miinukset: Food not up to 4 stars

Plussat: Location and situation

Miinukset:

Plussat: Almost everything

Miinukset: -the rooms were not very spacious.

Plussat: Simple, comfortable rooms. Decent breakfast.

Plussat: Excellent friendly service, free parking oppisite, good breakfast, quiet position but near to centre Ville. Balcony with wonderful views, and hotel was very clean.

Miinukset: Room a bit cramped as it had 3 single beds in it, but otherwise comfortable and clean.

Plussat: Good, basic hotel with good breakfast. Quite near to the city center.

Miinukset: Noices from other rooms can be heard.

Plussat: The location of the hotel was excellent and the free parking a god-send in this busy town. The hotel did exactly what it said it would and was a real bargain at the price. Breakfast was good, staff very helpful etc etc would def stay there again.

Miinukset: A little noisy as all the hotel floors are 'wooden' and one can hear everybody moving around - but for a three day break at the price we paid it was not a huge problem!

Plussat: Modern comfortable hotel, room a decent size, clean and with everything you need, handy for mountains and 5 mins walk to the town centre. The two reception staff we dealt with were really helpful and friendly, Breakfast was good value and buffet style.

Plussat: The staff was very friendly and the room was immaculately clean. The parking lot was just across the street and very convenient, as were the shops nearby. The breakfast was great, with lots of choices in a nice room with cool, hip music. I'd return!

Miinukset: The code they had me type in for the internet was in all caps, which left me trying to figure out what was wrong with my computer for about 20 minutes. Until they told me that the code was in lower case. Go figure.

Plussat: Friendliness of the staff.

Miinukset:

Plussat: Mountain views from the hotel room were amazing. Close to town centre. Easy parking.

Miinukset: Restaurant rather clinical so didn't try evening meal there.

Plussat: Cycling

Miinukset: Food

Plussat:

Miinukset: Breakfast was very poor.

Plussat: The views from the room, and the comfort we enjoyed

Miinukset: The buffet for breakfast, food was not so fresh as we'd like

Plussat: Service from Renzo was excellent.

Miinukset: Very disappointing customer service from the management, reception, and restaurant staff (with the exception of Renzo, who was excellent). As is normal, I had some simple requests and some questions, but I was treated as if my requests were very strange and that it was very inconvenient for them. I also wrote to the hotel management and spa for a separate issue and got no reply. I don't expect a hotel to be able to grant every request, but I expect to be treated politely and as a guest, and I expect to receive an answer when I write an email as a guest.

Plussat: Good location, friendly staff, close to, restaurants, supermarket and tourist shops.

Miinukset: Parking was sparse.

Plussat: Kind personnel who was waiting for our arrival till late hour to prepare us a dinner. Food was very tasty. The rooms are comfortable, very nice outdoors. I'd recommend this hotel to stay in a beautiful Pyrenees.

Plussat: Good, well equiped room. Comfortable.

Plussat: Hyvä sijainti, siisti huone, iso vaatekaappi . Runsas aamiainen. WiFi toimi myös huoneessa.

Miinukset: Huone oli melko pieni.

Plussat: good rooms and beds, clean bathroom, OK installations, friendly staff

Miinukset: bad management of room heating, too high at night and none during the day, without possibility of regulating it. Improvable breakfast (no variation, few options).

Miinukset: No help to transport luggage to and from room.No help to find a taxi.No room service at all during the day until 8:00 pm. If you get sick as I did you stay all day with no food.or drinks.Nobody could help me to buy something outside.

Plussat: The size of the rooms, the comfort, the spa area and the breakfasts.

Miinukset: Too hot in the corridors!

Plussat: Good location and superb breakfast choice.

Miinukset: Pool too hot and the brochure picture makes it appear bigger than it is.

Plussat: Staff knew me. I had ordered wine one night and could not recall the name the next night but the staff knew and sent it up to my room for me.

Miinukset:

Plussat: front desk staff were extremely helpful with dinner reservations/recommendations!!

Miinukset: the fee (10 euros per person) to use the pool and sauna was exhorbitant. There should only have been a fee for massage services, not core swimming pool access and/or access to the sauna, locker rooms etc.

Plussat: Friendly, helpful and accomodating staff.

Miinukset: No

Plussat: The hotel was very nice, attentive to our needs and excellent value for money

Miinukset: The spa opened after 1700 and you had to pay extra (but I suppose this helpsed to keep the room price down)

Plussat: Nothing in particular. The hotel is a bit "out-dated" and in need of a management that not only keep things going as they have for the last 25 years.

Miinukset: The announced "breakfast included" was not available and we were instead directed to the cafeteria next door, probably also operated by the same owner.No real breakfast offer, but simple sanwiches. At no cost, but anyhow...

Plussat: welcoming and comfortable

Plussat: Friendly staff. Excellent room with view of mountains.

Miinukset: Nothing. (1 night stay only).

Plussat: A comfortable and welcoming hotel, individual and eccentric. Great facilities at a good price.

Plussat: The friendliness and efficiency of the staff , warm and comfortable room and unique decor.

Plussat: We found this to be a delightful hotel with a strong family atmosphere. All the staff were very friendly and extremely helpful. Our room was excellent, and breakfast and dinner were very good. (We were staying only one night, off season, so did not use the facilities of the pool etc.)

Miinukset:

Plussat: Execellant value, comfortable & clean rooms and good breakfast. We were a group of 4 motocyclists from the UK and all agreed it was the best value we have ever had. Highly recommended.

Plussat: the view, short walk to the town and a good meal in the brasserie restaurant

Miinukset: fifth floor room, gave us a great view but a very tiny lift only took us to the 4th floor and then a magical mystery tour to our room

Plussat: absolutely the best value for your money for the location. Definitely would recommend to everyone.

Miinukset: no complains

Plussat: Everything, staff, food, rooms location all was excellent

Miinukset: Internet had failed at the time we were there.

Plussat: good value for money as we were just staying for 1 night

Plussat: Price is OK, and staff was very nice and hospitable. Food was also fine.

Plussat: A great hotel for an overnight stop. Facilities were basic but the food was good.

Plussat: Hotel stuff was nice!

Miinukset: It needs to be renovated!

Plussat: Excellent, basic, but really good value for money! Good food, would recommend

Miinukset:

Plussat: It was extremely good value for money .

Miinukset: When we arrived the staff were dressed in scruffy shell suits reminicent of a low class eastern european hotel ; they were friendly and helpful , but didn't seem to fit in , perhaps they had just finished feeding the horses. The morning was a complete contrast ; the young lady receptionist was smartly dressed and was very pleasant and spoke good english.

Plussat: The friendliness of the staff, and willingness to assist in smallest of the query.

Miinukset: A small fan or aircondition in the room would have been useful

Plussat: We enjoyed our stay at this hotel, the staff were friendly and helpful and the rooms very pleasent. It was in a good postion in town.

Miinukset: No car parking facilities.

Plussat: clean and comfortable, friendly staff.

Miinukset: fire not lit in lounge

Plussat: location, helpfull staff, the variety of breakfast

Miinukset: no

Plussat: quiteness

Miinukset:

Plussat: Good access to town centre

Miinukset: Access by car is rather difficult - I got a severe talking-to from a policeman for stopping outside to pick up our bags when leaving!

Plussat: Its location in the town close to free parking. Reception staff were friendly and helpful.

Miinukset: Breakfast choice was limited if you turned up in the latter half of the advertised period. Staff were looking to get tables set for lunch.

Plussat: Location

Miinukset:

Plussat: Excellent standard for low price. Amazing views of the Pyrenees.

Plussat: Space and cleanliness.

Miinukset: There was no one at the reception and the door was locked when we arrived at 7:30 pm. We had to call an attendant to get the number to unlock the front door.

Plussat: We were reallocated to the Vall Blanca aparthotel, very nearby and comments are for it, but the Eth Palai appeared very similar, though a bit newer.

Plussat: everthing was wonderful'very good hotel.the room was very good

Miinukset: no

Plussat: The room was wonderfully equiped, the staff member, Patricia, was exceptionally attentive, extremely helpful, and words are yet to be invented to describe her outstanding service.

Plussat: Very comfortable for a night or two, if not perhaps suited for a long stay. Would be excellent for those with children.

Miinukset: Only the town in is located in!

Plussat:

Miinukset: Most people stay here with small kids, and sound isolation shall be improved. No kettle.

Plussat: Spacious, walking dstance to town centre, friendly and helpful reception staff

Miinukset: Reception closed 14.00-17.00

Plussat: Very well maintained, and super clean rooms

Miinukset:

Plussat: Staff very helpful. Breakfast buffet was very, very nice. Good location for getting out and ambling through the town. Parking a bit tight but doable. Strong wifi in the room was a pleasure. Overall a really nice cozy hotel in a nice mountain town. Well worth a stop and stayover.

Plussat: The breakfast is good, the town is beautiful

Miinukset: The rooms are smoked, even though I asked for non smoking rooms.The parking cost 8 euro, but there are plenty of free parking all over the town. The rooms are very small, and there are no air condition (it's hot in the summer ,about 28 at noon). Some of the staff doesn't speek english.

Plussat: Good location easy to park motorbike outside

Plussat: locatin/ view

Plussat: Easy to find, plenty of free parking, breakfast was good, town is lively with plenty of restaurants

Miinukset: Noisy - road to the front, mountain river to the rear and could not get the air conditioning to work to enable us to close the window - need earplugs ! As with 95% of hotels, there is no info on how to use the a/c

Plussat: 4 bed room was large and served it's purpose well for a family.

Miinukset: bathroom was able to be accidentaly locked by children

Plussat: Excellent hospitality and helpfulness throughout. Clean, spacious good quality rooms.

Miinukset: None

Plussat: Good breakfast.

Miinukset: External appearance of hotel very unappetising.

Plussat: Easy to find. Good location in a lovely Spanish town. 2 minutes walk up to town square. Big room, nicely furnished. Very good buffet breakfast, orange juice was not watered down (this is unusual). The restaurant wasn't open at night, but next door just up the hill is an fantastic restaurant with top-notch service, excellent menu del dia at night including duck starter and great steak main course

Miinukset: Staff didn't speak any English. No internet access. We stayed one hot night at the end of July. No air conditioning meant we had to leave the windows open, and of course being Spain there were dogs barking all night. This hotel really needs air-con.

Plussat: Very nice hotel, spotless room, warm desing, great breakfast, very quiet. We didn't want to leave...

Miinukset: The street outside the hotel is being renovated- so there's no parking close to the hotel and we had to walk in the rain from a distant parking.

Plussat: Close to beutiful countryside, good farm atmospher. Good breakfast.

Miinukset: The hotel neighborhood is undergoing infrastructure work, open duct infront of the hotel and was dificult to carry the luggage.

Plussat: Everything. Friendly receptionist. Room spotless and well designed. Modern bathroom. High standard of finish all round. Good breakfast. Will pay a return visit.

Plussat: The place is small and charming. A good breakfast and the staff was very correct at all help request.

Plussat: Bike friendly, good off street parking, a short stroll from the center of Vielha. Rooms are spotless and well equipped. Extensive buffet breakfast & friendly helpfull staff.

Plussat: The room was excellent. Particularly enjoyed the high class woodwork, joinery and stonework. All this was combined with plenty of space.

Miinukset: The service was abysmal. Found ourselves knocking on window and doors for about 15 minutes in order to gain access. Eventually somebody arrived, not from inside but from somewhere outside. The " receptionist" gave us a key to Room 4 and a card similar to a credit card which he explained would turn on the lights but he did not accompany us to the room to demonstrate how it worked. We spent around 25 minutes in the dark trying to find a place to locate this card. My wife eventually found a small slot in a device that looked something like a light switch. This inconvenience could have been saved had the " receptionist" given us 2 minutes of his time. Would not visit again or pass on recommendations.

Plussat: Room was clean and well decorated. Hotel decoration is good too. Very easy going hotel employees.

Miinukset: There was no receptionist when we checked in. We need to call several numbers to get hold of people who did not speak any English. Eventually the receptionist turned up and checked us in. There was not a feeling of being welcomed and expected.

Plussat: The staff was very friendly, the rooms really nice and cosy. good breakfast and excellent dinner! Possibilities to park our car and bikes overnight and the owner would even let us wash our bikes after riding. We will certainly return to this place!

Miinukset:

Plussat: This hotel was recommended to me by Pere Salvadore from Terrassa who regulary stay there. I have to say that the hotel was excellent in all areas, the staff were very friendly and helpfull. The hotel was indeed excellent value for money. I intend to return again, Kind regards,Eddie Tierney ,

Miinukset:

Plussat: The kindness of the hotel staff, the size of the rooms and the location.

Miinukset: The room was a bit noisy and the matresses not very comfortable.

Plussat: It has been great to stay at that hotel,nice staff,clean & nice breakfast.

Miinukset: T.V. was small,no many channels.Main door lock was difficult close,always worry for don´t break the key inside.

Miinukset: We had to wait 40 minutes on entrance day (no one on reception). We had toilette ammenities only first day. Last day they "forgot" to arrange our room, but not to enter and open our balcony. We had separate beds and spring matress were not comfortable. Courtains were very tight and few daylight available. When closed by key (at night) outside door of hotel opens with difficulties.

Plussat: Cheap and good hotel.