Chula Vista Resort, Trademark Collection by Wyndham

Chula Vista outdated and dirty

The outdoor hot tub was a nice feature close to the building.

Our room was not clean (burnt out lightbulb, light fixture full of dust, tile floor not clean and mirrors full of toothpaste or other spots), beds were old and saggy in the middle, cabinets door was no longer square and room boasted a patio but had a shared deck with other rooms. Website stated that waterpark opened at 8:30 am. We planned our day around that since we were there for a sports tournament. The water park did not open at 8:30 and we didn't get to use the water park at all as we planned for advertised hours. Overall facilities seem dated and in need of repairs. The room rate was higher than I've paid for this resort in the past and not a good value.

argue with manager for poor service they had I will never go back again.

There was absolutely nothing that was favorable. It ruined our short weekend away to celebrate my daughter's wedding shower nearby. I was embarrassed for my family, and really sad at the whole experience..

I'm afraid after traveling a great deal, this hotel was my least favorable experience. From the high cost to the short stay, (a 4:00 check in and a 10:30 A.M. check out!), to the rudeness of clerks, (I was told when I requested a later check-out since I was traveling with a 7 year old niece and a 74 year old Mom with cancer, that I would be removed by security at 10:30!!!) to the two foot by three foot stain on the carpet and the wrinkled, not-sure-they-were-really-changed sheets of my $320.00 a night two bedroom condo and the dirty bathroom floors...to the lack of service in the restaurant and pool areas, I would rate this hotel as a big 1 out of 10. It was a terrible experience!!!!

I liked the indoor water park.

Unable to check in early at all. Unexpected resort fee plus green fee, which was over $20, and the tax was around $50. The outdoor water park was lacking for young children.