Hotel Phoenix

Fitness big and a lot of equipment. Spa environment nice, but whirlpool and pool did not work good.

We were quite disappointed. When we came, there was no hot water for 3 hours. At the beginning they did not admit it, later they called someone. The receptionist was not even sure if spa is working, but knew sauna was not ok. Sauna did not work at all,. we chose the hotel also because of spa fascilities, so it was a big disappointment. Whirlpool was poor, only few bubbles came out of it. Pool is actually only bigger whirlpool, not real pool. Rooms were small. Even deluxe room was small. Very small bathrooms. Deluxe room had massage bathtub beside bed, but did not work well and smelled bad. Deluxe room did not have what they describe on website. Deluxe room had only roof window very high up, difficult to open. Furniture was old, even broken. We missed some pins to put on towels or bathrobes or regular coats at the entrence. Refrigerator was very loud and hot. We had some problems with having a dog, even though hotel is pet friendly. Receptionist was not nice, as though we are a problem.

Jacuzzi Friendly and helpful staff

Air conditioner does not work. The room was hot.