Hotel Phoenix

When we checked in we were told our two rooms could not be close proximity to each other because there wasn't availability. Our first room the air conditioning was broken, windows were opened and flies were in the room, we were then moved down the hall to a very small room and there was no balcony in either of the rooms which we paid extra for. I requested again for a room with a balcony and was moved to a 3rd room which was just a few rooms away from the other room we booked. The location doesn't feel safe and it's not easy to access the lobby. There was mold growing on the bathroom ceiling in our room, the shower leaked all over the floor, the soap provided was mounted to the wall and both my husband and I accidentally cut ourselves on the soap bottle because of where it was mounted. We had to request for more pillows 3 times. This hotel is also a tour bus Hotspot so 100's of tourists unload every day. The restaurant was terrible. The lettuce had dirt on it so the salad was not etable. The meat was over cooked and dry. The bacon at breakfast was way undercooked and the fruit was not ripe. The women's bathroom near the lobby was dirty there was blood on the walls and fecal matter. This is not a place I would recommend for anyone to stay.