Best Western PLUS Hotel Zuercherhof

Excellent breakfast, friendly staff, quiet room, complimentary mini bar items

Pillows very "flat"

The location was central in old town and we were allowed to check in early. Free mini fridge beverages were nice to have as well as the water bottles and ice cream free to guests in the lobby. Pillows were comfortable. Breakfast items were good, but no one pointed out there were egg options available. We finally found a small order sheet under napkins and at 10:28 were told too late to order because breakfast was over.

Had to keep windows open for air and we were not warned that people were loud on the street until 5 AM nor that the church bells would start up at 6 AM. Then after 10:00, the church bells pealed until 11:00. We barely got any sleep even when we closed the windows. Furthermore, the shower drain didn’t function well while showering and bathroom floor got flooded since not a step into the shower. Fortunately the water did not spread to the carpet. The bathroom door was a partially frosted 3/4 slider. Not appropriate for adult family members. We each had to leave the room in order for another to shower or use he toilet. The toiletries were heavily scented for men. Also near the garbage can under the TV it appeared to have drink and food splatter from prior guests Although there were beverages provided in mini fridge, we were three adults and only enough was provided for two people. Based on amount we paid, we should have been able to sleep. They did allow us to check out an hour later than 11:00, but we left exhausted. This was a birthday celebration weekend that got ruined without sleep. So we headed out in the rain and had to carry our luggage around until our flight departed. The reception desk was told of reason for late check out request I made at the front desk at 5:30 AM and it was explained to her what time our plane departed in the late afternoon, but we were not offered to leave our luggage nor provided with any location for offsite luggage storage. It was fortunate we had that extra hour to lay down.