San Jose hotellia

Plussat: Prompt room service & friendly staff :) Location is not too far away/too close to downtown and other sites. Pretty ideal. The gym/spa area is really nice. Overall a really great choice for a non-Spanish speaking guest who needs to rest cozily with options

Miinukset: The hotel restaurant is average and the hotel casino is a tiny box; but honestly, neither of those things mattered much to me at all. I'd definitely stay here again.. and again.. and again.. lol

Miinukset: Furniture and carpets need updating but was told by manager that refurbishment is planned

Plussat: Nothing

Miinukset: Lot of noise! The room I booked was not available at the time of check in, they sent us really far away in a different type of room really close to the place where some people were working! The staff didn't even have us on the breakfast included list

Plussat: The breakfast was good ..there are many options. The Breakfast service was excellent-the morning staff are friendly and very efficient.

Miinukset: 1)I was checked into a room that was already occupied ! How this could happen with your computerized system I have no idea . There was a woman in the room when I opened the door with my key and I startled her! I had to take my luggage back down to the reception to be assigned a new room. 2)The lobby bar service was very slow . I went to the bar and asked the bartender to take our order after a long wait at a table.The bartender would not take the order at the bar so we had to wait again until he could come to the table. He seemed to be alone and was overwhelmed . One of the drinks was not what was ordered and it took another 10 minutes for it to be replaced. 3) Dinner started badly as well. There seemed to be one waitress (Raquel) working .Eventually another waiter showed up to help her. There were 3 people standing around the hostess stand talking . NO one came to offer us a menu. My friends were catching a flight to Europe so we eventually went up to the hostess stand to request some menus . They handed the menus to my friend and ignored us until Raquel was finally able to take our order. She was juggling 5 tables and did a great job despite the fact that she had very little support. I go to SJO every few months on business and the Crowne Plaza (Corobici) is one of the hotels I occasionally stay in.

Miinukset: the rooms are TOO dark!!!

Miinukset: Room and breakfast..very good....but at 6:00 to 10:00 p.m...they have live music in an OPEN AREA JUST OUTSIDE THE ROOMS..AND THE MUSIC OVERPOWERS THE TV...CAUSING LACK OF REST AND SLEEP...RIDICULOUS..

Plussat: Location

Miinukset: I was treated very poorly by some of the staff.

Plussat: Friendly staff willing to assist if needed.

Miinukset: All good.

Miinukset: Although it was advertised that there was an airport shuttle when we called to book we were told there was not one. When we arrived we were told there was one with an apology. When we needed to go back to the airport we were told there was not one ???

Plussat: The decorations were beautiful and very clean

Miinukset: The location was iffy and transportation was not free

Miinukset: Need to change the Restaurant menu. It hasn't changed in over a year.

Plussat: This was exactly what we wanted - a place to relax before touring. We hung out at the pool and the staff was brilliant. A very quiet location too!

Miinukset: No fridge in the room, but ice at the bar.

Plussat: The pool, the beds and the staff

Miinukset: Too many (old) people/tourists !

Plussat: Staff (including the restaurant) was really nice and helpful! Supermarket close, to center maybe 10-15min walk. Breakfast was ok, more like Costa rican though. Restaurant served good food. Bed comfy, shower good. Clean.

Miinukset: A bit noisy, you can hear noise inside your room quite well but despite of that I'd go again. The other guests were rude because they reserved all the sun chairs even they didn't use it for 1-2 hours. But not the hotels fault! Or maybe they could put a sign or something to inform people that they shouldn't do that..

Plussat: Amazing place to stay. The staff are so friendly and welcoming they make you feel like you are staying at a friend's house. The food is incredible. The rooms are beautiful and clean and the bed is extremely comfortable. The airport shuttle is very convenient. The value is Awesome!!!

Plussat: Eggs good bed excellent

Miinukset: If more than 1. person then additionally then additional sitting chairs

Plussat: Comfy rooms, good amenities and breakfast included.

Miinukset: The restaurant is particularly expensive and it took us over an hour to get our food (also15 mins respectively to get 3 bottled beers, along with the check).

Plussat: Nearby airport on way to Quepos.

Miinukset: Nothing. Very satisfied.

Plussat: Competent and friendly staff. Nice pool area. Good location near Park and Sabana restos. Simple clean rooms and baths. Rain shower bath. Interesting fotos hanging throughout the property. Buffet breakfast included. Helpful staff. Good coffee.

Miinukset: Noisy. The walls are thin and one can hear everything. Bring headphones or plugs and it’s all good. Shower water not hot, only warm. The outside building color is bland/dated and would be an easy way to up the hip vibe.

Plussat: Large comfortable room. Nice breakfast. Convenient location

Plussat: Liked the location, quiet and near restaurants.

Miinukset: The $5 bottle of water at Reception... they should not take advantage of customers on a a necessity item that they should really be providing for free, at least a small bottle for free, or not marking it up to a ridiculous price!

Plussat: Comfy beds Good shower Great boutique hotel close to the park Close to car hire companies offices

Miinukset: Better coffee at breakfast

Plussat: I liked that it was Costa Rican owned so the money I spent stayed in the country. This is why I chose this hotel instead of the Radisson... however I was disappointed over all with the experience

Miinukset: The service was subpar at the front desk. I paid for a upgrade, which I thought meant I would have a fridge, but it didn't. What I got was a slightly separated second sitting area which had a small couch AND what they described as a 'complimentary stocked snacks and beverages for purchase", not at all worth the extra I paid. The breakfast wasn't very good. Perhaps the most distressing thing was... the safe. I went to use the safe but there was no instructions. Since I travel a lot, I thought I could figure it out. Finally I called the front desk he said he would send somebody. I tried to insist that nobody needed to be bothered and he could just tell me over the phone. He said no he can't because I need a code. I was a bit confused because it didn't seem right that they would issue the code to me. I Waited 15 minutes, but I was meeting a tour and needed to go. I called down again, this time requesting that they just tell me how and again I was told no and that he would send the guy. I explained I was in a hurry so it would be best if he just gave me the instructions, again he told me no. A few minutes later a guy showed up holding a piece of paper with English instructions and I thought he was going to hand them to me, when I reached for them he pulled it away and walked inside. He stood in front of the safe and asked me for the code I wanted to use. I told him, no I will put it in thanks. So he stepped aside but was watching me put the code in. I asked him to leave. There was no reason for them to send someone or to input the code. The instructions were easy to understand. Close door Input 6 digit code and press #. To open input 6 digit code. Seemed shady. I left the instructions inside the safe for the next person. Curious if safes have been compromised before...

Plussat: Spacious

Miinukset: Inconsistent with bottles of water and welcome drinks