Altoona Grand Hotel & Conference Center

The front desk attendant was not pleasant at all. We got to the room and our keys did not work, after two trips down the attendant finally let us in our room. When I asked if our keys would work now , he replied “it should work in the morning “ so if we wanted to leave one person would have to stay in the room to let the other in. Then we turned the air on and it did not work. It was so hot in the room. You felt like you were bothering the front desk attendant when you couldn’t get in the room. Pictures of the hotel are of the updated rooms. They are outdated and everything does not work.

Stuff not working and poor staff

Dirty, broken lights, and holes in wall

Smelt clean and bedding appeared clean

Collection of dirt/build up where the iron was hung on the wall; iron had black marks as did the iron board; dirt piled on and noticable in the bathroom vent; hole in the wall, paint chipped periodically throughout the room, carpet looked dirty (wouldn’t walk around without something on our feet); wall next to bed dirty. Found an ant in the bathroom. Light switch for light over sink, broken and light didn’t work. Ice machine did not work. I understand it’s an older building but was not worth the money. I’d rather pay a few extra dollars to feel more cozy and clean.