Nanchang hotellia

Plussat: Pillows are awesome!

Miinukset: no hot tubs

Plussat: Nicely located, near the city center Good value for money

Miinukset: Staff can speak very little English

Plussat: The hotel room are very spacious and relatively clean

Miinukset: Staff at the checkin took more than one hour to give me access to my room. It was so late at night and they seemed like they didn't care. Staff also failed to inform me about the breakfast that was included in the room rate. I guess that they need more training to handle foreign guests.

Plussat: Very nice hotel . High effort from all hotel employees.Anything you need they’re ready to help.

Miinukset: Low level of English at all levels.

Plussat: Stunning decor

Miinukset: Nothing

Plussat: good place and good atmosphere. wonderful living feeling with lots of foods around.

Miinukset: toothpaste and shower gel runs out easily

Plussat: Good location.

Miinukset: Language was a problem. Check in took a long time

Plussat: The hotel was modern and clean. Staff was friendly and the location is great.

Miinukset: The air conditioning in our room did not work and the hotel staff helped us to open our window instead of offering us a different room. This helped with the temperature but we had trouble sleeping due to honking horns early in the morning.

Miinukset: Bad speed of Internet

Miinukset: They do not provide for bonus points for frequent stays

Plussat: The hotel is well located with Metro around the vicinity

Miinukset: Shopping Mall with a lot iof eateries around the hotel

Miinukset: There is not much walking sights outside the hotel

Plussat: The Location is really good and the window view is amazing for the upper floors

Miinukset: The staff can hel only a very poor English

Plussat: Nothing

Miinukset: Smoking room when non smoking booked. 2 days charge when we stayed 6 hours

Plussat: Staff at reception as awesome and very helpful! Great location, very nice breakfast. The river view from the room is fantastic!

Miinukset: It’s not easy to drive to the hotel, roads are complicated, but this is not the hote fault.

Plussat: Staff were polite, very helpful and attentive. Leisure facilities were used and enjoyed. Asked for a room with a view and got a super view of the River.

Miinukset: Nothing

Plussat: The duty manager, or assistant manager Sabrina Zhou! She took it upon herself to offer another room when I was next to a noisy family. On top of that, a fruit plate was awaiting me upon moving into my second room. By the way, it was an upgrade to a deluxe room. That was so thoughtful of her! I told her I will come back. Never anywhere in the world have I received such service at a very reasonable 80 usd a night for 5 nights of quality. The rooms had all the whistles and bells. On top of that a river view of the light show each night! Wow! Thank you Sabrina! John

Miinukset: Just the noise from one family.

Plussat: Employees was so helpful. Specially, thanks to Queena (Sky Lounge) , Cicy ( Sky Lounge) and Richel( Reception).

Plussat: Very nice hotel

Miinukset: Wasn’t very clean. Very slow at check in and checkout.

Plussat: Great location, really easy to find and to walk around nearby areas is easy too.

Miinukset: Staff gave no assistance to find taxi when leaving. A bit unhelpful actually. The room was really quite hot and managed to open window with difficulty, looks like they are not meant to be opened.

Plussat: Great location, efficient and very good sized rooms.

Plussat: Great location!

Plussat: Friendly and helpful staff Rooms are standard and compacted Swiss style, bathroom is clean and well designed, elegant fragrance toiletries

Miinukset: The room has a faint cigarette smell, but it is very common is hotels in China anyways

Plussat: The service was amazing and the manager went above and beyond to make sure i was comfortable!

Plussat: Excellent location. A good range of food at breakfast.

Miinukset: The service isn’t always very attentive e.g. coffee/tea was only once brought to the table. No English breakfast tea in room. This was supplied for one day when requested but not for second day.

Plussat: Clean room with friendly staff. Few hundred meters to Tengwang Pavilion

Plussat: Friendly staff. Comfortable bed.

Plussat: Great staff and hotel.

Miinukset: Nothing.

Plussat: The bedroom was great, clean and with great view. The view was amazing especially after 7:30pm

Miinukset: TV has very limited English channels

Miinukset: Everything was good

Plussat: Hotel is great for the value they offer. Some of the receptionists speak English which is rare in China so I was nicely surprised to-be able to sort the accommodation issue in a smooth way. Food was great in the restaurant upstairs. All you can eat buffet with bottle of wine included in a price. Great value. Room was clean, very comfy big bed, great shower. Overall great experience.

Miinukset: Booking messed up my reservation. I have received the confirmation via email but once I arrived there, the hotel didn't have my reservation. Seems like Booking does not care about customers in China. It was cold, I was tired after 6 hours of journey all I wanted was to warm up in a cosy bed in a nice room. Disappointed with service of Booking but not the hotel. The receptionist sorted it out for us and also offered complimentary drinks while we waited. Within 15 minutes we were accommodated. I will never use Booking services in China again. Or maybe never. There are many other options out there

Plussat: Everything. It was my second time here.

Miinukset: Couldn't be better

Plussat: The housekeeping service was excellent. My room was prepared early every morning. When I returned at noon everything was refreshed for the day.

Miinukset: The best internet connection seemed to be unstable very often. The hotel should consider an airport shuttle service.

Plussat: Room was clean, friendly personnel, breakfast and dinner buffet were good and had a wide variety of food

Miinukset: Everything was great

Plussat: The lake view from special room is really nice and localization is good

Plussat: Breakfast was ok. Nothing else good to say about the hotel. It was a waste of time, money and nerves. And a ruined BD surprise.

Miinukset: Worst hotel experience ever. I've been to many countries and many hotels but I've was never this disappointed. No welcoming faces, no smile, people are really cold. Apparently guest are a bother The hotel is quite different than showed online. No instructions on how to use breakfast cards. The room was different from what we booked, no bath. No instructions on how to use IHG card with rewards. When calling the reception desk, we didn't get any answers, they kept saying they are busy and we can talk later. After insisting on talking to the manager immediately he called but didn't agree that the room was different. When we pointed out the differences they said that the rooms on booking.com are different from what they have. Which means they deceive everyone with online bookings. After some arguing they changed the rooms. But were really impolite about it. After two hours of bad mood our weekend away was pretty much ruined. The new room was like the old one dated, scratched furniture, cracked bath, bugs inside the room. The swimming pool is pretty small and shallow, only 3 chairs, so u can't put your towel anywhere if there's more than 4 people in the pool. The windows around the pool are so dirty, they are becoming green. The pool floor is loosing tiles, and the small tiles are so sharp it's easy to cut your feet. My BF was bringing out tiles all the time and giving them to the stuff. Gym was so heavily perfumed we both got dizzy after a few minutes. When I made the reservation I told them it's a BD gift for my BF and they said we'll give you a cake because you're IHG member. When we got to the hotel they changed their minds. Seriously don't promise things u can't deliver. We also got a card from the hotel that said we get a food voucher and 10% off dining because we are IHG members but when we tried to use this we couldn't use it and nobody could give the explanation why?

Plussat: clean room, excellent house keeping staff who handled my room during my stay. need to express my thanks to her/him.....Check-in Manager was very helpful.......made several suggestions and recommendations......

Miinukset: cheaper breakfast package

Plussat: The location have very good view (river view). The bedroom was very comfortable, and the bathroom also well clean.

Miinukset: My three children which from 8 years old to 11 years old grumbling about the pool was not a decent size and bored.

Plussat: Great hotel and excellent service at a very attractive rate.

Miinukset: Still have room to improve regarding to staff's service quality

Plussat: The location of this hotel is quite well, and river view is excellent

Miinukset: Each room has just one box of tissue only available for bathroom it is not convenient for night use. What a terrible noise made by buskers after midnight,they sang and continued make loud music even in 1am. The staff can do nothing about this situation,even chaged the room noise still hearable

Plussat: Staff at the premium lounge are all helpful, caring and accommodative.

Miinukset: Gym not 24 hrs

Plussat: Pool is gorgeous with nice city view. Rooms were clean and comfortable. Buffet was okay, but nothing special. Kids playroom was extensive and fun.

Miinukset: Massage experience left something to be desired.

Plussat: great breakfast and great location

Miinukset: i loved all

Plussat: Comfortable beds, clean bathroom facilities, basic gym.

Miinukset: Upon arrival, the staff in the lobby refused our major credit cards as payment stating that the machine wasn't working or accepting our cards, and they preferred cash. However, with a little more persistence on our part, the manager came out and suddenly the credit card machine was "fixed". The location of the hotel is near a train station, but very far away from downtown Nanchang. We know that going into it, but that's something to keep in mind if you're looking to spend a lot of time downtown.

Plussat: free shuttle from the hotel to the metro station.

Miinukset: The breakfast is for us as Germans not very good: there were neither marmalade nor good bread nor honey! The entry is not easy to find

Plussat: all good

Miinukset: nothing

Plussat: Very spacious room with beautiful furniture. Breakfast is excellent and offers a vast choice of both Chinese and Western food.

Plussat: The Breakfast was fresh prepared. One part for chinese food and one for western style. Salad and fruits with fresh yougurt you can also find. Coffee was perfect. The Crew is very friendly and helpful. The Rooms and hotel was clean. Room are big and the furniture are ok for Nanchang. The Hotel Crew was very helpful and friendly for find some activities in Nanchang

Miinukset: When i am arrived in the late evening, i must call the roomservice for order Towels, bathrobe and dushgel. The stuff was dilivered very fast.

Miinukset: Old facility, nothing special

Plussat: service is ok

Miinukset: When arrive for checking in , it seems hotel is not aware my booking as they claimed yet to receive booking request and details from wherever . This happened for both checkings. Facility such as lift very old

Plussat: Nice room once we got what we had booked. It was clean and had a nice view.

Miinukset: This is in the old city and it is a rather dirty area. The air is not very good. The hotel turns the aircon off during the early morning and that gave to some disturbed sleep. Staff could not use English but we managed in the end

Plussat: This breakfast is ok.

Miinukset: The facility is very old, the staffs seems don’t know their job well.

Plussat: Great hotel to stay in - zen atmosphere!

Miinukset: No one of the staff speaks English. I booked via Booking.com but upon checkout they charged me too much for the room. However, they changed it immediately!

Plussat: Very traditional hotel that’s well known in Nanchang. Great value for money if you’re looking for a good night’s sleep.

Miinukset: The room smelled like mildew. Other than that it was great.

Miinukset: This is a joke, I have check my email said that my room fees include free breakfast. But when i check in and they said my package not include breakfast. Then I have to pay extra money for the breakfast.

Plussat: Almost every things

Miinukset: It is a little far resort from the down town

Plussat: tranquail close to Wanda Mall; lake; swimming pool with good water; reasonably priced Chinese restaurant

Miinukset: bikes should be free; smokers should not be allowed to smoke anywhere within the hotel (a hard one in China !)

Plussat: Great value, good and motivated service staff. Comfortable and spotless rooms

Miinukset: The breakfast was fine, but to crowded with and the service could not keep up

Plussat: I liked the mooncakes for mid autumn festival, that was a nice touch. Staff very friendly and proactive.

Miinukset: The hotel is quite far away from the city

Plussat: Buffet Breakfast has wide selection and good

Miinukset: A unforeseen incident with one of the Front Executive,whereby he called me while in the room about the check out date, which I told him was 26/08.Even after been told, he still sent up the room staff to check on my luggage as he claimed that if my understanding is right that 'too few bags'. It is odd that this incident happened,which was in the end said as checking and going in to the wrong room nr to check.Should be 1008 not 1108.The whole handing of the situation was not right.It is a mistake,but they are not professional and show sincereity of the error made,when I am a Accord member.

Plussat: - great sport facilities: very clean and new pool, big gym - very friendly price for a five stars - location just in front of the metro station and 15 minutes subway from Nanchang West railway station - friendly, English speaking staff - good breakfast and buffet dinner with international and Chinese options (including reasonably good French wine) - the view from the room

Miinukset: - the rude behavior of many guests, who smoked everywhere (toilets, changing room at the pool, non-smoking rooms). This is not the fault of the staff, and unfortunately a frequent problem in China, but I felt it was particularly annoying in this hotel. It looks like they don't really apply the fines mentioned everywhere below the non-smoking signs - the deposit nearly as expansive as the room price: a common practice in China, but what I didn't like is that this was mentioned nowhere in the booking process (usually it is). Also, I left the hotel 4 days ago and it has not been refunded yet

Plussat: Perfect place and very good location, food was awesome and yummy, I would stay there again if I have chance to visit again in Nanchang.

Miinukset: More English channels in TV.

Plussat: Good international hotel in not so sophisticated Chinese city. No random bits of meat in every breakfast dish, unlike in most Chinese hotels.

Plussat: Hotel has a very convinient access from metro. The building is well designed and superbly maintained and clean. Staff are excellent, they do their best to assist and thefew who did not soeak English well were polite and quick to seek assisstance from peers who spoke the language. The breakfast restaurant is very pleasant, with comfortable to es of colors and great green views out.

Miinukset: If I would improve anything it would be the coffee machine in the restaurant. Although it is way above the average you encounter in China, it still nit up to standards in terms of soeed/capacity/quality. There was only one machine operating on my second day of stay and it was the start of the weekend so.. there was a lune up for coffe, which I would not expect in such a facility. Second would be to increase the amount of staff in the restaurant; waiters and waitresses, as well as supervisors, and cleaners. Again, every one was very pleasnt and polite and helpful to deal with but there is a big room to improve on all levels. Buffet variety was good- yet cheese were very limited in variety and mostly over aged, and cold cuts was also in very limited choices. Thirdly is the open hours of swimming pool/fitness- I attempted to get in around 6 am but it was closed, I have stayed in many similar hotels in China that would simply allow a key card access to the fitness facility around the hour and pool opening with supervision as early as 6am. Lastly is the reception seating area, while everything was very comfotmrtable, I think the chairs and sofa at the central reception/cafe-bar was surprisingly hard/stiff to sit on. Other than these minir issues to improve the hotel was great to stay in!

Plussat: Room is nicely furnished. Wanda shopping center nearby and convenient to the metro--just a 5 minute walk from the line two metro station.

Miinukset: No convenience store in the hotel or nearby, and nothing in the room mini-fridge. The closest convenience store is several minutes walk away. You can eat in the restaurant or so on a short hike for food, nothing in between!

Miinukset: After shower, the water overflow in the bathroom floor slightly. It seems the water pipe is stuck.

Plussat: Nothing at all

Miinukset: No customer care, there is nothing room facilities ,it is worst than 2 star hotel

Plussat: Location convenient for train but nothing locally and far from city center

Miinukset: Plumbing didn't work and staff did not respond to complaint. Had to change rooms Air con did not work in room. Had to change rooms

Plussat: Nice location, very close to subway. Also the Wanda Plaza shopping mall. As well as a range of other small clothes shops + eating places, sooo many places to eat within 200m of hotel. Nice bakery and LokTea nearby. Great Milk Tea

Miinukset: English isn't great, make sure you have VPN and google translate.. but someone is on the end of phone at reception to translate so ok. Also have a few hundred ¥ for deposit for room, always forget. Wifi was little intermittent. Local cafes very good close by though

Plussat: The hotel is great!

Miinukset: The area is really bad. There are very bad blocks of flats around the hotel, they look horrible, the people look very poor and you just don’t feel safe.