Banks Mansion

A wonderful hotel and truly all inclusive.

We prepaid for a room 5 months in advance of our stay and requested a canal view. When we got there we got a street view on the first floor which was extremely disappointing. We were then told (and subsequently sent a letter), that there was a convention there that week, so rooms were at a premium, therefore the amount we paid was just the lower class of room. If the convention was already booked at the time we made a reservation, we should have been told we could not get the canal view. If it had NOT been booked, we should have been given priority, otherwise what is the point of booking early and prepaying a fee that is NONREFUNDABLE. We will never do that again and feel that those business practices are unethical. We literally were given NO CHOICE. We showed up and had to take whatever we got. We will never stay there again and will not recommend them to anyone.