Banks Mansion

Location is great, but there are other good locations too in Amsterdam. Check-out was smooth and person at check-out was great.

Check-in staff were not accommodating (my sister and I previously asked for an early check-in because we were only staying for few hours and it was our first day in Amsterdam - we wanted to see the city). We received our room around 3pm and immediately notified reception that the toilet is not clean (photo attached). Can you imagine the inconvenience of just arriving at your hotel and not being able to use the bathroom?! We left immediately to explore the city as we only had few hours before leaving on an early flight the next day. We came back to the hotel at 9pm and the toilet was still not clean! And instead of a proper apology the staff said it was a busy check-in day. Any hotel and every hotel should always be properly staffed for all occasions assuming a full house (if it wasn’t too late already we wouldn’t have stated, we had no other option). Our room should not have been delivered to us unless it was 100% clean and ready. It was also stinky - there was a bad smell. This is not accepted for an apology. Very inconvenient and not trustworthy. I travel a lot and have been everywhere.. never a worst hotel.