Park Centraal Amsterdam

asiallinen ja siisti hotelli, ystävällinen palvelu, aamiainen ok

The location was really good, it’s very close to Vondelpark and Leidseplein. Also the museums are just around the corner.

So it was my second time at the property, I stayed there 3 years ago and was so happy about it that I wanted to stay again. When doing the booking (I booked 2 executive rooms) this time, I specifically stated that this is going to be my second time and since I really enjoyed it the last time I was excited about it again. I also specified a check in time which was 14.00. We arrived there at 14.00. However the people at the reception were so unprofessional that just doing check in took one and a half hours. So when it was 15.30 we were so angry and told them we just wanted to check in. Although it was 15.30, and although we specified an earlier check in time, they told us that one of the rooms we booked was not ready yet. We stated that this was unacceptable because it was already past the regular check in time, however they did not do anything about it and just gave us the keys for one room. When we entered the room, we saw that it did not have actual windows, but it only has tiny windows on the cealing. Since we booked 2 executive rooms, it was unacceptable. Again we went back to the reception and asked for the manager. So the manager came and after listening to us, understood our frustation and fixed the situation and gave us 2 decent rooms. So I think the manager is the only person in that facility who really understands and cares for customer satisfaction. So I would like to thank him again, but because of the rest of the staff I would never consider staying at this place again.

Close te citycenter

Bed en cushions to soft. Bad smell

Staff at reception and night porters were very helpful and friendly. The 'living room' area is well designed to be modern yet comfortable, the range of books available to look at was excellent. The location is excellent - Leidseplein is a stone's throw away and there are lots of really great places to eat. The Museums are also just around the corner, and tramlines are a 5 minute walk away.

Sometimes we had to wait quite a while for our presence to be acknowledged and orders taken in the 'living room'. Also, a couple of times staff entered our room after hardly knocking or giving us time to reply! I think the rates are quite expensive when you consider that they do not include breakfast and the charge for web access is huge!

The location was excellent for visiting the Museums and good selection of cafes and restaurants nearby. Canal boat trips right outside hotel entrance.

The room was cramped and somewhat claustrophobic. The cost of the room was far too expensive for the size and no breakfast included.

MOMO

I was not happy at all with the bed and I ended sleeping on the floor because the matress was really bad.I paid 160 € and I think the bed should be comfortable.I was not happy with the answer of your staff saying that the bed for standard rooms.I was that close to go down to the reception with the matress to show it to all.