Insel Fehmarn Hotel

The location and where it’s located.

No clean sheets daily, beds are wrapped in the same sheets you used the whole stay, same with pillow cases. Ants in the room, Dishes weren’t clean. Bathroom is too small, space is limited in there. Cleaners would knock early in the morning for cleaning but what are they cleaning? Then I would hear them in Samoan talking about how the lights are still on but these people are still sleeping, that’s not their problem. Not really worth the money I paid.

Hot showers and comfy bed.

On arrival we checked in very late and was told by a unfriendly receptionist that we don't have a booking despite the booking was done 2 months in advanced. I also emailed the hotel the day before we flew to Samoa informing them of our late check in. The receptionist then told us after checking the computer that someone moved our booking for the following day. It wasn't until another lady arrived and pointed out the error to her colleague. Our 8 day stay only one person introduced herself and I commended her friendliness and going the extra mile trying to accommodate our room. Patricia should train all the staff there to smile. She was very helpful resetting my mobile phone. Complimentary breakfast We only ate once the day after we arrived. Good selection of breakfast buffett menu except the samoan banana dish was off. Told the waiter about it and she ignored us. Wheetbix was off so we decided to buy our own food. The second time i decided to go and get some hot food from the dining room to use up our complimentary breakfast I specifically told the lady at the desk of my room number and that I'm getting breakfast to take back to the room and she said ok. There was no apprehension or disagreement on her part to explain to me that there's a "policy" about not allowing food in the room. Until I arrived in the room and a supervisor rang to say there's a policy of not allowing food from the breakfast dining area to bring into the room. I was gobsmacked to be told such a ridiculous policy consider there was no information in the room to let the visitors know about the history of the hotel..menu for lunch and dinner etc. There was no explanation of any do's and dont's about eatery in the room consider we had a oven and fridge freezer in the premium room. It was very rude and disrespectful to be treated that way.