Quality Inn & Suites Biltmore East

Location

Ants in the room

Nothing. Had roaches.

Nothing

Upon arrival, there was an entire family outside sitting in the parking lot in lawn chairs drinking and playing loud music with children running around and screaming. Even with the door closed, we could hear the party going on and couldn’t rest. We asked the woman working the front desk if the party could be shut down or we be moved to another room so that we could get some sleep. Woman working the front said no to both. She then said she would give us paperwork saying we didn’t stay there because we chose to check out, but that she could not refund due to us booking through a third party site. After getting to the next hotel, I realized the woman working gave us someone else’s paperwork and obviously proved nothing as to whether we stayed or not. I drove back to show her she gave me the wrong paperwork. She was extremely rude at this point and ended up cutting me off in the middle of a sentence to say “have a great night” essentially telling me that she didn’t care and was done dealing with the issue. She did print out another paper and give it to me without explaining what it was saying as she obviously wanted me to leave, but apparently she decided she could suddenly refund me even though she earlier stated that she could not. Overall, really bad customer service, and the woman was not wearing a name tag so I don’t even know her name.