Perth hotellia

Plussat: Food, staff great, modern hotel. Nice pool area

Miinukset: Room overlooked carpark and very noisy throughout the night. Free upgrade offered on our next stay though to compensate. But who would go back to a hotel where you can't get a decent nights sleep??

Plussat: the room was great

Plussat: Everything

Miinukset: Aulan musiikki kuului turhan selvästi huoneeseen.

Plussat: The room was clean and beds were comfortable. The pool area was nice and relaxing.

Miinukset: I am very unhappy with the quality of our stay as at 3 am we were woken to screaming, shouting and swearing coming from the room next to ours. This argument quickly escalated to a violent physical altercation directly outside our room with one man being punched, kicked and thrown up repeatedly against our door. This was an extremely scary situation, as I was frightened for the man's safety as well as that of my own and my husband. We were scared to leave our room and unfortunately could not find the number for the reception in our bedroom to call for assistance. Security eventually arrived and removed the guests which resolved the situation, however, I was very shaken and unable to get much rest for the rest of the night. Upon check out, I was very disappointed at the customer service we received as we were not asked how our stay was. Given the situation we had just experienced I was expecting someone to acknowledge and what had happened outside our room. Instead, I had to explain the situation only to receive a very dismissive response from the lady at reception. One month after our stay we are still waiting for someone from Crown Metropol to acknowledge these concerns and provide a response in writing to our complaint.

Plussat: Enlightenment of Covid 19 Crown has accommodate all they can and put all security, hygiene in place.

Miinukset: It was all great.

Plussat: Nice rooms great breakfast

Miinukset: No bars after 11.00 which is poor for an upmarket resort hotel. Why not have a late night resident's lounge

Plussat: The pool area was great. Cleaning when we were away was good

Miinukset: The in room menu wasn't that great. Could hear everything from outside in e.g. playing the piano downstairs people getting in and out of the lift

Plussat: All features were as expected

Miinukset: Not much

Plussat: Location was good. Staff were friendly and helpful.

Miinukset: Although the price we paid was reasonable, we felt the room was in definite need of renovation and up-dating. The wooden dresser and night tables were worn and not very attractive.

Plussat: Great location with nice views of the river; they upgraded us from club room to very spacious club suite; nice club amenities.

Miinukset: Concierges were completely incompetent--gave wrong info re: directions and travel times multiple time making my husband arrive too early/too late for several meetings. Bad smell of moldy carpet on the club floor; furniture uncomfortable and worn--looks like it hasn't been updated since the 1970's. Not what I would expect from a Pan Pacific Hotel

Plussat: The staff were exceptional, would go above and beyond to help in all ways possible and very friendly. Everything was beautiful and clean.

Miinukset: Unfortunately due to no fault of the staff of hotel due to the virus the hotel wasn't fully operational so I wasn't able to the the full experience.

Plussat: The location is very close downtown and the river.

Miinukset: The concierge was keeping track of me and reporting it to someone.

Plussat: Bed was good, but nothing open....not your fault

Miinukset: Shower in bath

Plussat: Very friendly staff and a very pragmatic approach to the Coronavirus situation. Good value for money.

Miinukset: The shower was a bit outdated but worked well once it was mastered

Plussat: We stay here on occasion and love it! But this time our stay felt weird.. I think it’s due to coronavirus like the club acces was run a bit different but that’s understandable hopefully things can go back to normal in the near future

Miinukset: We found hair on our bed the vanity and in the shower

Plussat: Location and comfort

Miinukset: None

Plussat: The staff were extremely friendly, and I have to say that the staff at the bar were entertaining and freindly.

Miinukset: I am five dauys out from leaving there and I still have holds on my Visa card even though my bill was paid in full when I left . Initially I had two holds that equaled my full stay of $2800 plus the payment in full. Even now one business week later I have roughly $1400 in holds on my card. That is quite a lot of money to tie up.

Plussat: Live in Ireland; Had been travelling across Australia from Melbourne to Perth travelling as coronavirus developed. Looked for hotel with use of internet with proper screens and keyboard and telephone rather than relying on small smartphone. Hyatts business section and business section staff excellent and much appreciated. Room was good and up to standard expected.

Miinukset: Expensive for eating and food unexceptional.---- not remotely in same league as Hyatt in Kota Kinabalu. Car parking extortionate. Large numbers of Cruise ship refugees being dumped in hotel so did not feel safe. Moved. SOME of the receptionists were helpful.

Plussat: Bed was comfy. Breakfast was nice.

Plussat: Lovely hotel. Fabulous and attentive staff. Sorry we had to cut our stay short.

Miinukset: Lighting in room not particularly bright Massive pillow only - they resided on floor

Miinukset: staff where not the usually friendly hyatt people i have experienced in the past. food is well below par, executive lounge is not good value for money.

Plussat: It was a well appointed hotel with great value for money.

Miinukset: A bit far from the CBD but the free bus service is right across the street.

Plussat: Large rooms, clean, great gym

Plussat: Very friendly staff, beautiful view and fair price for the facilities and service level provided.

Plussat: Great WiFi and breakfast.

Plussat: staff went out of their way to be helpful nothing was too much trouble.

Plussat: Excellent location, staff friendliness and professionalism. The hotel (under current environment) displayed exceptional health awareness and application of procedures. I would not hesitate to stay again and have already advised family and friends of our wonderful experience.

Miinukset: Pool was freezing Having to pay extra for machine made cappuccino at breakfast!

Plussat: We were very happy with the room we had as it looked out over the Swan River. The hotel over all was very impressive. Loved the man at the door when we arrived he had a big smile on his face.

Miinukset: The menu at the restaurant, when we go away we want to eat food that I don't cook at home. More variety, we did enjoy the Indian across the road.

Plussat: Appalling customer service

Plussat: Large comfortable bed. Great breakfast.

Miinukset: Cost of parking

Plussat: super bed, size of room, window view, decor,accessibility,quietness

Miinukset: sound on tv kept fluctuating, more milk for tea/coffee

Plussat: Siisti, raikas huone. Huoneeseen ei kuulunut liikenteen melua. Hyvä huonepalvelu, hyvä aamiainen, hyvä asiakaspalvelu respassa. Hotellin sijainti hyvä: lyhyt matka ostoksille ja hotellia vastapäätä sijaitsi Perth Arena. Myös Watertown Outlet -liikekeskus sijaitsi kävelymatkan päässä hotellista.

Miinukset: Aamiainen oli välillä ruuhkaisa (joutui odottamaan vapaata pöytää).

Plussat: Clean rooms , great location

Miinukset: Breakfast not very good

Miinukset: The equipment such as TVs are starting get dated, could use an upgrade

Plussat: walk along the river lovely shower head 11am checkout comfy bed

Miinukset: car park squishy old particle board table with edges missing restrictive pool hours no mini bar

Plussat: Very clean and well presented. Has a grand feel and rooms are modern fresh and large

Plussat: The hotel had a great bar an restaurant. The location is great just off highway near river.

Miinukset: The hotel had nothing I can complain about.

Plussat: The ambience. Excellent bed. Excellent block out curtains. View. Relaxing.

Miinukset: Loved it.

Plussat: close to everything..lovely setting

Plussat: Hotel Location was great. this was a deciding factor in staying.

Miinukset: My room was directly near a common stairwell. On top of this, outside my room was a common table used by late night revelers. I stayed a Friday night, the noise was enough to keep me awake and miserable before departure.A different room would be better.

Plussat: Location

Miinukset: Staff Shocking, this is NOT a 4* hotel anymore it has gone to hell since I last stayed, a restaurant manager is needed, the GM needs to step onto the floor and own his job, im grossly disappointed and WONT stay again

Plussat: The bed was comfortable

Miinukset: We got an upgrade that included a bath. But couldn't use because it needed repairs. The air con was very noisy and inefficient for the room size. Only 1 wine class - why?. Then, room service was short 1 meal. Coul not recommend on our experience.

Plussat: its location

Miinukset: This hotel has changed hands and the level of service changed with it unwelcoming,cold,disinterested staff. no menu in room slack housekeeping messy grounds, very sad buffet friday lousy breakfast,mostly the staff need a swift kick! a restaurant manager.

Plussat: Location location

Miinukset: Inconsiderate other guests

Plussat: The room was a good size. There was a shower and a bath. The room was very quite and being in the Pelican wing it was easy to get to your room. The meals were delicious and were a reasonable price. The pool was a good size and was beautifully maintained. The location near the river walk was good for maintaining exercise.

Miinukset: In the room the lack of two mugs was annoying. The tea cup was far too small for a decent cup of tea or coffee. It is so mean that biscuits to enjoy with your cup of tea or coffee are not provided. In the bathroom it is ridiculous that two face cloths and two hand towels are not provided. The set up of the channels on the television is absolutely stupid. The television needs all the stations retuned so all the stations that are available are available and the radio stations are not mixed up with the television channels.

Plussat: staff very friendly and helpful. location great for airport

Miinukset: shortage of towels only one each no hand towels .i like to shower night and morning

Plussat: Fantastic staff even under the corona virus situation.

Plussat: Every thing but noise aircon out side window

Miinukset: Noise aircon outside window not room aircon Out side window

Plussat: Good value, clean, friendly. No complaints

Miinukset: Car park is cramped but theres street parking available too

Plussat: Restaurant and location, also friendly staff

Plussat: Only one night stay. Room very comfortable and clean linen in a quiet area of hotel. [Room 216 ] A very nice bar and eating area attached to hotel. Excellent value for money.

Miinukset: Shower needs soap holder and another shelf over sink. Parking somewhat limited .

Plussat: Staff were fantastic

Miinukset: Great place nothing to complain about but would have liked more milk and sugar for hot drinks

Plussat: Great affordable hotel staycation

Miinukset: They didn't have the king bed and room I had paid for. To their credit, they did refund me some of the difference for the queen room they had. However, they had leaks in the room and the bathroom and their customer service and attention to detail left a lot to be desired. I will not me returning as a guest.

Plussat: The view was awesome!!

Miinukset: Not enough selection of beers, food etc in the mini bar fridge

Plussat: Tilava, siisti huone ja kylpyhuone. Loistava sänky ja usean tyyppisiä tyynyjä. Huoneessa kahvikone ja vedenkeitin. Pesula asukkaiden käytössä veloituksetta. Upea näköala huoneesta ja siistiltä allasalueelta. Erittäin ystävällinen henkilökunta. Ilmainen pyörä vuokraus. Pieni kuntohuone. Hyvin vastinetta rahalle.

Miinukset: Jos jotain niin osin huoneessa pinnat hieman kuluneet.

Plussat: Koko henkilökunta oli erinomaisen palvelualtista ja ystävällistä

Plussat: The staff were wonderful. Whether it was at reception, in the restaurant, at the bar, with the concierge, or the cleaning staff. Everyone was most welcoming, smiling, and efficient. This is a favourite hotel.

Plussat: Loved the location and facilities were good. Kids loved the rooftop pool!

Miinukset: The rooms need updating be great to have phone charger portals. The elevators are very small for the number of guests.

Plussat: The room was great even though we were near the pool it wasn't bad. We loved we could sit on our balcony and watch was happening around us, either in the pool, the river, the road or the park across the road. The room was clean and big enough for us. The bed was comfortable but I think I'll try the King bed next time.The restaurant was great, especially the lovely staff. They went out of their way to make us happy and were very helpful. Breakfast was a pleasure to come down and have every morning. Happy hour on Friday was awesome with live music, cocktails and beers. Dinner was amazing we had the Lamb shank and veal cutlet...lovely. Reception staff were very nice and helpful, we were able to check in early after flying from Sydney. We decided to park in Secure parking next door as it was a cheaper option ($80 for 5 days)

Plussat: Excellent location, close to ferry and rail transport. The Irish pub was terrific, best Guinness & Beef pie ever.

Miinukset: Bad timing with the virus, pub was closed on our the last.

Plussat: Location

Miinukset: Bathroom needs to refurbish because it is very old and also they need to put mech toilet exhaust in there to get rid of smell and steam.

Plussat: I loved the spa bath and the big king sized bed!!!

Miinukset: I wished I had bought my own memory foam pillow

Plussat: Clean and value for money

Plussat: Was a clean and convenient location for a quick one night stay to celebrate St Patrick's Day at the lovely Irish pub. Really appreciated the complimentary late check out. Room was quiet, clean and comfortable. Had all that was needed for sleeping and relaxing. Friendly helpful staff, great location for grabbing a late breakfast. The restaurant looks nice but didn't sample it myself. Love the pub and will come back again and again.

Miinukset: Very minor thing, but the doona cover wasn't a cover but two flat sheets and they didn't stay on the doona. Everything became very tangled while sleeping and felt weird being in contact with doona that wasn't adequately covered. But bed otherwise was super comfy.

Plussat: It’s location

Miinukset: When I googled Novatel Perth the pictures led me to believe there was a swimming pool!! Our main reason to book at Novatel was that the pictures led us to believe this and my grandson was so disappointed to find out there wasn’t

Plussat: The spa we great.

Miinukset: Disappointed that we had to pay for parking

Plussat: The only positive I can give was the ham and salami pizza, although a little greasy, it was probably the only thing the place has going for itself..

Miinukset: I was quite disappointed in this occasion. I got a room that I thought was nice but the kitchenettes was actually missing all the essentials), pots pans, cutlery , there was nothing.. then I ordered room service only to be called repeatedly for the next hour by staff while I had a guest. Very unprofessional, the calls wouldn't stop I ended up going out of the hotel to avoid the arrogance

Miinukset: More gym bikes. Bigger gym, better equipment

Plussat: Bed great Service buy the staff fantastic Room nice but for a king club room maybe a bit more of a view

Plussat: Great location and comfortable bed, lovely design of the room, had everything we needed.

Miinukset: Nothing

Plussat: Clean room

Miinukset: No pool

Plussat: Totally amazing & I’m a sighted fussy

Miinukset: Seriously not much I personally have a hard time paying more than $140 a night as we had 3 $210 would have been my prefer price, but we weren’t that far off Wanted to stay an extra night but with only with 2 off us & price wasn’t any cheaper

Plussat: Everything is perfect

Miinukset: Nothing

Plussat: Ystävällinen henkilökunta ja ok sijainti.

Miinukset: Nuhjuinen kylpyhuone. Uima-allas hyvin pieni ja 'spa' oli käytössä yksi pieni poreallas ankeassa, varastomaisessa tilassa. Huoneessa kylmä vuodenajasta huolimatta.

Plussat: Close to shopping and restaurants, parks and the wharf.

Miinukset: The air conditioner was noisy and totally annoying at night time especially. The pool is not user friendly for children. No shallow end or walk down steps just steps like a ladder. It also is not accessible for people with mobility issues. Staff were great, Charlie was very patient and tried to make us as comfortable as possible.

Plussat: Location wasn't too far away from mall / train station / waterfront.

Miinukset: Found that it was quite loud when other guests on floor would be coming and going. You could hear the doors open and close echo down the hall. Not fun early in morning.

Plussat: Liked the food and waiter behind the bar was very helpful. 10/10 buffet breakfast downstairs. Lady working was so nice. I wasnt aware that breakfasti had to pay as it was the deal makerr for me with breakfast. But another let down that breakfast wasnt included. The nice lady charged me and let my children eat free which was awesome. Huge variety buffet breakfast Excellent.

Miinukset: The hotel smelt like damp or water had leaked and hadn't dried. Staff were not hospitable at all. It was freezing in our room & Staff wasn't able to adjust air con..they said we could have more blankets. However th2 guy said he had to search all over the hotel so i said don't worry about it. I asked for mini bar to be cleared and wasn't. Hence i had a large bill at end becaise kids had got stuck into . Hotel had a very eerryy feel and wouldn't choose this accomodation again. Extremely overpriced.

Plussat: Very conveniently located to the city

Plussat: Bed had a few hairs. Breakfast was so fresh and warm. STaff were super nice and helped with bags. Each request was met at such high level. The bar cut me off after 7 drinks at happy hour:(((!!! The gym is filled w lots of weights and equipment just a perfect mini gym!

Miinukset: Had a room straight in front of the elevator when the hotel was clearly not busy due to the virus outbreak and I was placed in a room which had lots of noise outside of it.

Plussat: Location

Miinukset: some parts of hotel starting to look dated, but clean and comfortable

Miinukset: Noisy, poor quality food.

Plussat: Close to CBD and everything. Breakfast was great. Staff were very friendly.