Hotellit: Asheville

Location

Accommodations were in need of an overhaul and repair. Seemed to be more permanent guests than overnight guests. Overpriced for the state of the motel.

Met needs on a rainy road trip. Friendly staff and good pet policy. Excellent cable tv channel selection (better than many larger higher-rated hotels).

Clean, very comfortable beds and pillows, helpful and courteous staff, good, choices in included breakfast.

2-3 miles to closet restaurant.

staff was nice, room was clean and comfortable. WiFi was good.

Friendly service Clean rooms Comfy beds

The front desk staff was very helpful and welcoming.

My only complaint is that when you cut the bathroom light on, the exhaust fan came on. It was terribly loud and unnecessary.

The front host was so helpful and friendly. I wish I remembered her name. Young woman with long strawberry-blond hair. She made us feel welcome and took the time to suggest places to visit, great restaurants to try, etc. Honestly, the nicest host/front desk staff during this trip. We stayed in 6 hotels in the past two weeks. I also loved that they mostly put guests with their beloved dogs on the first floor. At another hotel, I had to ask for the room to be changed, as it smelt like a wet dog. He also gladly moved us and told us most hotels set aside rooms for guests who don't have dogs or travel with them. I figure many who travel with their beloved dogs also let them sleep on the beds. I'm happy that hotels are pet-friendly because we traveled with our daughter, her husband and their puppy, at 2 of the hotels so we had to find hotels that we pet-friendly, but I was happy to be placed in a room that wasn't.

Location

Breakfast awful. Bad coffee

Clean and very modern

At bit pricey for the location and type of hotel

Quick and friendly check in. Clean room. Will defiantly stay again.

Staff was extremely accommodating and helpful! The food while not complimentary was still great. The pool was very well kept as was the work out facilities. Enjoyed the whole experience.

The price of the hotel, while definitely competitive with the rates at some of the higher end hotels, I think is just a bit over the top for weekend rates. After a week of staying at the hotel I felt we should have received the same rate for extending our stay just one more day. Maybe in the future the hotel will be able to allow their employees to offer this option. I would love to see a refund for the difference in cost...

nice room and disable parking available

The view from room was an old out of business motel

Great staff, very good room with excellent bed. Staff took the initiative to place our room next to our older children's room; most appreciative.

Breakfast choices extremely limited.

Great staff, very helpful and friendly even when besieged by questions. Room was very good with sufficient room and comfortable bed.

Breakfast was very weak.

Made an error when making the reservation and the receptionist was very helpful in changing our reservation despite being crowded.

A little too expensive for what you get, but it was the peak of summer and a weekend.

The location can't be beat in downtown Asheville.... Walking distance to the festivals, restaurants, bars, etc 1-5blocks away. Rooms are nice, comfortable, modern decor. Lobby is sophisticated yet not stuffy.

Barn door to the bathroom is stylish but doesn't provide much privacy or noise limitations when in the bathroom.

The location in downtown Asheville is great, within walking distance of many restaurants, breweries and shops. The lobby is modern and nice and the staff was very helpful. Free in-room Wi-Fi is nice, albeit a little slow

You can tell this is an older hotel that has been remodeled. The bathroom was tiny and not very well lit. The bathroom door didn't latch and the TV reception was poor. We also had to request an extension cord because there were no outlets by the bed to plug a phone in overnight.

Room was clean, front desk was helpful when I needed assistance.

Was charged twice for my room, was told that it was due to "new staff members". Always frustrating when an almost $400 charge on your card takes a couple of weeks to get figured out and removed.

The receptionist was apologetic

We found a syringe in our bed. We were given an upgraded room, but I felt we should have had our room comped, as I've never been so grossed out, and it definitely ruined the mood of the romantic getaway I'd planned with my fiance. I barely slept thinking about whether there had been others we didn't see and if we had gotten accidentally stuck or something.

Could hear every door on our floor slam and people upstairs walking around, could also easily hear neighbors next door.

It was a comfortable room and it had a great breakfast

Great staff Nice location -- walkable to everywhere downtown Beautiful, spacious room Easy in and out

A bit noisy, with highway/main street traffic

Good location meant walking distance to all of downtown Asheville as well of easy highway access. Staff was friendly, and the hotel had a hip, modern feel.

Cost was high for lack of amenities. Modern design lacked some warmth as well as function. Created a louder atmosphere in a bad way, Doors closing on the floor we stayed could be heard at all hours. Really nothing to 'do' at the hotel so why was the price as high as others in the same area with full bars, restaurants and pools?

Room was very clean and comfortable. Loved the bed. Extremely comfortable and slept well. Nice tv. . Bathroom was spotless.

We checked in around 3:30 and everything was fine. We left to out around 6 and returned around 10.30 PM. Every parking spot was taken. I`m not sure how many units this hotel has but parking is no where near comparable to the amount of rooms available . When I asked the staff person where I should park he told me to park at the restaurant next door. When I voiced my concern about this his attitude was like " whatever". Guess he had heard it so many times it didn`t phase him. Not sure if I would stay here again or not. For such a wonderful place to stay this is an issue that needs to be addressed.

In room amenities were super and the quality of the appointments and furnishings were top notch. Wonderful soaking tub, beautiful shower, luxurious bedding, and super quiet. I loved that there was quiet air conditioning..not the loud whir of so many hotels.

The staff in the restaurant were a little undertrained. The service in there was not superb as it was at the front desk and the valet service.

Great decor

Pricey

I liked the cleanliness of the place as well as it being on Tunnel Rd. and off 40.

The staff was clueless. I felt as tho there was a language barrier as well. Morning staff was some better.

Staff was helpful, service was quick, and the room and pool were VERY well kept.

Comfortable rooms, great staff.

Great service - the check-in desk receptionist was a delight. The breakfast was healthy. The rooms was quiet and roomy enough for three (including one baby).

Clean. Quiet. Good location.

No pool. Had to go to front desk to get exchange our dirty towels, etc for clean ones. Old ones had to be turned in before we could get new ones? Really.

THE DESK CLERK WAS EXCELLENT. PEOPLE WERE FRIENDLY AND THE SIZE OF THE ROOM WAS SUFFICIENT. THE CLERK GAVE US DISHES AND PANS THAT WE NEEDED WHICH MADE IT CONVENIENT AND CLEAN. WE LIKED HAVING KITCHEN FACILITIES.

THE BED WASN'T VERY COMFORTABLE. THERE WAS NO SHAMPOO.

Only thing that was not exceptional were the pillows on the bed......they were not comfortable. Hardly enough to complain about though.

New rooms were great - super clean - everything new!

Construction! GPS brought me in from the back side of Sam's Club and I thought I'd gone back to the 80's... Lobby and rooms were nicely remodeled - rest of the hotel was very dated.

Loved the location next to the adventure park. Beds were comfy and clean.

Bathroom was very small, but know this is hard to fix.

Comfortable beds and friendly staff

Pool is very small

The staff super friendly. It had been stressful day and I checked in very late. It was pouring rain when I brought my bags in and I was soaked. As I headed for the elevator, the desk clerk called out to me and handed me a warm, dry towel. Super service!

Location was great. 10 minutes from nearly everything in Asheville.

The place was noisy. In all the hotels I've stayed in, this was one of the worst in terms of noise getting inside a room. Walls doors and ceilings are paper thin. We could everything from every direction. And yes, other reviews are correct, the elevator is terrifying.

I liked the price and the people working there were nice.

It was just a bit "shabby" overall. Lights not working, stains on bedspread. Not dirty, necessarily, but just a bit dated and run down looking. Ok for just spending the night.

Room was comfortable and quiet. Room was clean and appearance OK for passing through. All the features worked as expected. Recommendation: make electrical outlets more accessible for those travelers that have medical devices needing power outlets. Heat and air-con worked fine and our unit was not excessively noisy. Wonder why no king size bed rooms available? Would be asset to travelers.

Passed on to management noticing bugs in bathroom middle of night. Agree with another guest that lobby was stuffy and smelled of animals. There were folks checking out in the morning with two dogs, one not on leash. Entrance looks shabby. Air con unit left of entrance door is damaged looking, and trashy. Planters with ugly plants need to go. Owners, first appearances tell a lot about what to expect inside. Kudos to the management for display of patriotic feelings. But flag should not be displayed as this flag is. Stapled or nailed to wall is wrong. No proper lighting of flag at all. Weathered flag and the staples are tearing the fabric. There is adequate space in the circular space opposite front door for proper flag pole and proper lighting. Would make significant difference in building appearance and flag display. As for morning offering of juice, coffee and doughnuts, no issue. Go to restaurant or another chain if you want more.

We like the clean room and friendly staff. The pool and hot tub were great! The weekend breakfast buffet was very good. It was close to restaurants and shopping. We would come and stay here again.

Nice lobby

For over $300 a night, I expected a larger room, with typical hotel amenities (i.e. microwave, refridgerator). I've stayed in much larger rooms in other Double Tree Hotels. This Double Tree did not offer a free complimentary breakfast which should be expected with a $300 price per night.

Pool garden nice Felt safe Good staff Food on floor behind beds

Dirty carpet behind beds no shower curtain liner No guide for t v.

location

The parking was not very good, there was a lot of shrubbery and trees near the entrance to the rooms, and this was a safety concern for me. The sheets were thin and didn't fit well

Convenient location for a quick business trip or for the biltmore Free basic breakfast (cereal and coffee that gets the job done)

Bed was uncomfortable and the sheets were pretty scratchy. Despite the airconditioning being on full blast, the room was kind of hot and humid.

The room was clean, the bed was comfortable, the bathroom was nice, except that the shower head kept dripping. The breakfast was a full breakfast that included waffles and other items.

Spacious bedroom, layout of room, great shower

Coffee was wretched. Getting a setting on the AC ...was either too hotor too cold

Nothing

Booked the room because of the large jetted tubs and rooms, but when we checked in that was not the case. Our room was so small you could barely walk around. When we went downstairs to ask about the room we were told that there were no more rooms available. At that point, we cancelled our reservation and went to another hotel.

Crummy gym, continental breakfast

Great location, close to downtown Nice bar in the lobby everyone was friendly

Shower pressure was terrible Elevator was so loud I felt sorry for the people in the 45 rooms down from it Seemed like

The staff was friendly and gracious. They gave my daughter and I, arriving very late, a room that had a location that was so quiet since we were going to sleep in the next morning. The breakfast buffet staff was very helpful.

Website said breakfast was included, but found out after arrival that it was not.

The location was great - 10 minutes to Biltmore, downtown Asheville, or BBQ. Once they finish their renovations I'm sure it will look better. In fairness, they warned me when I booked the room. The room was comfortable, but the bed was too hard for my taste.

Stains on the carpet, bed was too hard, renovations began at 8:00 AM, elevator didn't work the first day.

Very well maintained