Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
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2,8
Plussat: Did not have car I reserved. Bold faced lied about not having other vehicles available.
arvostelut:
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5,6
Plussat: Fast pick-up and drop-off
Miinukset: Car smelled like smoke. It was frustrating to have to re-fill the car to 3/4 of a tank - it felt like a scam to get us to put more gas than necessary in the car.
arvostelut:
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10,0
Plussat: Very helpful and friendly staff.
arvostelut:
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10,0
Plussat: Customer service was and is incredible. At my pick up location, Hunter went above and beyond to make sure I left happy. Always a positive experince at enterprise
arvostelut:
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2,0
Horrible experience - will never return
Miinukset: I was unable to pick up my rental car - my reservation was for noon and I got there a couple of minutes early and they had already closed. The lights were off, there were no cars in the lot, it was clear the employees had packed up well before I got there. To boot, my reservation was for a minivan but there was no minivan in the lot. I wonder what they were planning on renting me? I called corporate, there was no way to get in touch with a local branch, and they said there was nothing threy could do to help me. There were no other minivans available in a 70 mile radius. They did not offer to try to help me problem solve, they offered no explanation or apology for the branch closing early - they simply said I should have been there 15 minutes prior to the reservation time. That was NEVER communicated to me in any of the documentation I received about this reservation. I have never experienced such poor customer service. What a waste of time. Hertz, Avis, Dollar are all superior in their efforts to assist customers in need. I will never rent from Enterprise again.
arvostelut:
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2,0
Plussat: i could book online
Miinukset: didnt tell me they were out of stock until the next morning
arvostelut:
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2,0
No cari signed up for a car that said on airport
Miinukset: I signed up for a car that said “on Airport”. I went there and they said that is a different location. I would have had to get an uber 25 min wrong way and come back and then miss my flight. I ubered all the way to Atlanta. Cost me a fortune
arvostelut:
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2,8
Why reserve
Plussat: Location,
Miinukset: I reserved a premium sedan, the options I had was compact, mini van or a truck none which I wanted. If I’m not getting what reserved why bother reserving other than just holding spot? Very poor experience, I don’t drive big trucks, but that was my only option. Parking and rough ride made for difficult weekend
arvostelut:
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8,8
Overall really good. Customer service at pick-up was fantastic.
Plussat: Overall really good. Customer service at pick-up was fantastic. Car smelled badly of cigarettes.
Miinukset: Car only had 14k miles but wreaked of cigarettes.
arvostelut:
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9,6
Plussat: Even though we did an off-airport rental, at AVL, they let us return the car to the airport.
Miinukset: "car", Nissan Rougue suv, had condensation under the instrument panel, so it was hard to see; otherwise, everything was greatT
arvostelut:
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10,0
Plussat: Ease of the experience. Was in and out quickly on rental and on return.
Miinukset: Did not know that I could have gotten a Friends and Family discount until it was too late to apply.
arvostelut:
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2,0
Availability Wrong
Miinukset: No cars were available.
arvostelut:
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10,0
Plussat: Very helpful and friendly staff.
arvostelut:
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10,0
Plussat: Customer service was and is incredible. At my pick up location, Hunter went above and beyond to make sure I left happy. Always a positive experince at enterprise
arvostelut:
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8,8
Overall really good. Customer service at pick-up was fantastic.
Plussat: Overall really good. Customer service at pick-up was fantastic. Car smelled badly of cigarettes.
Miinukset: Car only had 14k miles but wreaked of cigarettes.
arvostelut:
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9,6
Plussat: Even though we did an off-airport rental, at AVL, they let us return the car to the airport.
Miinukset: "car", Nissan Rougue suv, had condensation under the instrument panel, so it was hard to see; otherwise, everything was greatT
arvostelut:
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10,0
Plussat: Ease of the experience. Was in and out quickly on rental and on return.
Miinukset: Did not know that I could have gotten a Friends and Family discount until it was too late to apply.
arvostelut:
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2,8
Plussat: Did not have car I reserved. Bold faced lied about not having other vehicles available.
arvostelut:
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5,6
Plussat: Fast pick-up and drop-off
Miinukset: Car smelled like smoke. It was frustrating to have to re-fill the car to 3/4 of a tank - it felt like a scam to get us to put more gas than necessary in the car.
arvostelut:
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2,0
Horrible experience - will never return
Miinukset: I was unable to pick up my rental car - my reservation was for noon and I got there a couple of minutes early and they had already closed. The lights were off, there were no cars in the lot, it was clear the employees had packed up well before I got there. To boot, my reservation was for a minivan but there was no minivan in the lot. I wonder what they were planning on renting me? I called corporate, there was no way to get in touch with a local branch, and they said there was nothing threy could do to help me. There were no other minivans available in a 70 mile radius. They did not offer to try to help me problem solve, they offered no explanation or apology for the branch closing early - they simply said I should have been there 15 minutes prior to the reservation time. That was NEVER communicated to me in any of the documentation I received about this reservation. I have never experienced such poor customer service. What a waste of time. Hertz, Avis, Dollar are all superior in their efforts to assist customers in need. I will never rent from Enterprise again.
arvostelut:
-
2,0
Plussat: i could book online
Miinukset: didnt tell me they were out of stock until the next morning
arvostelut:
-
2,0
No cari signed up for a car that said on airport
Miinukset: I signed up for a car that said “on Airport”. I went there and they said that is a different location. I would have had to get an uber 25 min wrong way and come back and then miss my flight. I ubered all the way to Atlanta. Cost me a fortune
arvostelut:
-
2,8
Why reserve
Plussat: Location,
Miinukset: I reserved a premium sedan, the options I had was compact, mini van or a truck none which I wanted. If I’m not getting what reserved why bother reserving other than just holding spot? Very poor experience, I don’t drive big trucks, but that was my only option. Parking and rough ride made for difficult weekend
arvostelut:
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2,0
Availability Wrong
Miinukset: No cars were available.
arvostelut:
