Executive Club at Windsor

Sijainti

Huono aamiainen. Epäystävällinen henkilökunta. Likainen ja epäsiisti hotellihuone. Kuvat hotellista eivät vastaa todellisuutta. Vakavasti remontin ja päivityksen tarpeessa oleva hotelli, kaikki on kulahtanutta, sisustus ja laitteisto 90-luvulta. Viidestä tähdestä ei tietoakaan, korkeintaan kahden tai kolmen tähden hotelli.

The hotel room was spacious with an amazing view (we asked for a room in a higher floor which was taken into consideration). The breakfast and service of the staff working on the executive lounge was very good. Housekeeping is okay. The location near the MRT and the Skyrail is a plus. The gym facilities are really good for a "hotel gym".

The service at the front desk is just horrendous: First, they forced us to give our credit card to photocopy it, which left us feeling uncomfortable and suspicious. Our payment had already been done prior - at the hotel request and when we pointed that out the answer was “that’s too bad”. Never had this type of experience before - specially in a "five-star hotel". We asked if we could print some boarding passes as we were going to Phuket after and they said it was ok. On the day of check out they told us we need to pay 40baht per copy. Never heard of any hotel charging for printing a boarding pass. When we said that they told us before that it was free the answer was simply “that was yesterday this is today”. We later discovered we could use the executive lounge to print for free (something the front desk could have mentioned). There were also free shuttles to some of the main points in the city something no one told us about and we only found at check-out. The hotel needs a full facelift as it doesn't really look like the pictures - it’s not a 5 star hotel quality. The lights in the room would go off on their own and there wasn’t even one outlet to charge your phone near the bed. The front desk is dirty, ugly and unorganized. The people working there need training on how to deal with the public as they are very rude. The WiFi in the room was annoying as it would disconnect everytime I would put my phone down (having to insert password everytime). The pool was big but the water was a bit dirty. All in all we felt very unwelcomed by the staff. The hotel is quite expensive for Thailand standarts and it definetly didn't live up to its expectations.