Luzern hotellia

Plussat: Almost everything

Miinukset: One of our rooms was very very small and the other with a considerable more room.

Plussat: The hotel is centrally located, and a 3 min walk from the train station, we enjoyed the beautiful fire place and views of the lake from the hotel. The rooms are beautifully decorated and staff are very attentive. We were treated to Swiss chocolates every night. Thoroughly enjoyed our stay.

Miinukset: None

Plussat: The room was very small, smaller than I expected. Could be laid out better. They should learn from the Japanese how to arrange the furniture.

Miinukset: The room was a bit small. They should use better furniture for a 4 star hotel.

Plussat: Breathtaking views from Riverview room. River room large. Many dining options (and great bakery) nearby, most pitched for adult dining. Easy walk to train station. Room amenities excellent.

Miinukset: Only able to access entry via a short flight of stairs (small bother if with young children, prams and bags). No children’s options for in room dining.

Plussat: Great location, well appointed room, excellent dinner, friendly staff.

Miinukset: Rooms are noisy...could hear next door for a long time.

Plussat: This was a beautiful hotel.

Miinukset: We had a three person room and the twin bed was an AIR MATTRESS! It was deflated when we got in the room and had to call the desk to get someone to fill it back up. Over the course of the night it deflated to the point it was like sleeping on a hammock.. the desk should have given a major discount for this clearly (or so I would hope) over booking of triple rooms.

Plussat: Good central location

Plussat: Very friendly and helpful staff. Hotel is very central. A very comfortable bed.

Plussat: The bar is very charming and the view on the old bridge: a treat!

Plussat: Hotel Des Balance was out of this word !! The staff were very friendly. The hotel were Beautiful and exeeded our expectations! It is located close th the train station and in the Beautiful old Town . The Restaurant were the highlight, food were Excellent. We definitely recommend this hotel !

Miinukset: Nothing

Plussat: Excellent facilities and room 513. We could not speak more highly. The staff were extremely polite and helpful.

Miinukset: .

Plussat: The location is excellent, perched on a bluff overlooking the Lake. Nicely designed and laid out room. We had a corner Jr. Suite with 2 balconies--great! The one drawback, the shower had great heads and pressure but was so small as to make showering difficult. You practically had to turn off the shower in order to soap up. We actually didn't eat in the hotel, though not because it was a poor choice--just didn't work out that way.

Plussat: Nice location overlooking Lucerne.

Miinukset: Price of room was outrageous in relation to standard and hotel facilities. Really not that special and we have stayed at many other nice hotels in the area paying top dollar. And that didn’t even include breakfast which was another 30 CHF per person..... bloodsuckers!?

Plussat: Great hotel every attention to detail taken care of Waking up in the morning with that fantastic view of the lake don’t get much better

Plussat: Great view from the room

Miinukset: Room size was small and bathrooms though clean were not renovated

Plussat: Friendly and helpful staff! Fantastic food! Great ambiance and unique Whiskys and Rums @ the Louise Bar! The 5th level at the hotel is 5 Star floor with art deco styling.

Miinukset: The room keys are too big. And sometimes you have to wait just to get your key at the reception. Keyless cards could be a good investment.

Plussat: The location with a view!

Miinukset: The room was small for the price.

Plussat: Great hotel. The staff were super great and friendly. Went above and beyond our expectations.

Plussat: The breakfast is great, good options with top quality in everything that is offered. Very well located, in front a public square and a lake, beautiful view and perfect to go for a walk. Comfortable rooms with very interesting design to adapt the bathrooms in the rooms. The staff is very friendly and helpful.

Plussat: The Location of the Hotel is quite practical close to the lake and still a bit away from the main tourist crowd spots. It has a kind of vintage and old style charm, it’s almost like a boutique hotel. An always important fact is that the Bed was comfortable. The interior of the rooms is uncluttered but stylish, comfortable and functional. Even though there is a traditional flair to the hotel interior, it still is well maintained and clean were it counts, e.g. the bathroom was clean and the Windows are good insulated towards the busy road (a speed camera just down the road does it’s part to keep the main road rather quiet :-) ) . Their Staff is also extraordinary kind, flexible, attentive and friendly. It was during Christmas time when we visited and they had subtle but nice decoration such as a lovely Christmas tree. Also i would like to mention that the complimentary breakfast buffet was exceptionally diverse for this price range in Switzerland. All in all i can confirm the “slogan” i read from an older Newspaper hanging on the wall article calling it: the “little” Grand Hotel.

Plussat: The staff are really friendly and very cooperative

Miinukset: Nothing special

Plussat: A very quaint and beautiful hotel. The breakfast was very good and the rooms were nice with a comfortable bed

Miinukset: It is a little far from train station. Maybe a 30 minute walk but easy to find

Plussat: Excellent staff and accommodations. We were greeted by very friendly and helpful staff. Our whole experience was perfect.

Miinukset: If I had to pick something out it would be the Sock Monkeys. They were adorable, but very expensive. Our kids loves them in the room, and we wanted to buy them, but the cost is quite excessive.

Plussat: I liked the location the room the stuff the breakfast the vibe overall very pleased and for sure will stay there again.

Plussat: Cozy room with a perfect view. It was very clean and delicious breakfast. Great staff service!

Miinukset: Everything was perfect

Plussat: Huone (ja kylppäri) oli iso ja huoneessa lautalattia. Huoneestani pääsi kattotasanteelle ihastelemaan upeita maisemia. Sijainti autoilijalle helppo ja parkkipaikka iso + ilmainen. Hotellin bistron hintataso edullinen verrattuna yleisesti Sveitsin hintatasoon ja ruoka erinomaista. Annos oli vähän liiankin runsas. Aamiainen oli ok, suhteellisen monipuolinen. Valmistivat munat tilauksen mukaan. Hotellin takana kotieläinpuisto oli ihana!

Miinukset: Sänky oli kulahtanut eli kova, jossa oli monttu keskellä. Patjojen uusiminen olisi tarpeen. Kylässä itsessään ei paljon nähtävää, jos maisemia ei lasketa eikä niitäkään kävellen oikein päässyt ihastelemaan.

Plussat: big toilet room and so efficient check in staff

Miinukset: no kettle in room

Plussat: Everything

Miinukset: N/A

Plussat: Really nice place. We were there in december, too cold to enjoy the facilities outside the hotel. Loved the availability of hot water to be able to get yourself a hot cup of tea at any time ;) Very spacious room, we were very comfortable with 2 kids. Loved the free quick transport to Lucerne!

Miinukset: We found the pillows too soft, they were all similar we couldn´t do much. But other than that it was all perfect.

Plussat: Breakfast over the top

Plussat: In a beautiful area with extremely helpful and kind staff. We were traveling with our 4 children and they were accommodating and helpful. We were right next to public transportation and just a few minutes from the city center. Excellent spot!

Plussat: Staff were fabulous, location and view were beautiful. Loved walking down to the lake. Breakfast was lovely and the breakfast lady was outstanding. Thank you for a wonderful stay.

Miinukset: Absolutely nothing.

Plussat: Very confortable room. Have a good parking in front of the hotel. The Hotel offers free use of public bus and train. Easy to go to the center. The breakfast is wonderful.

Miinukset: There is no elevator.

Plussat: Hyvä ja laadukas aamiainen.

Miinukset: A little too far from things, need TVs in rooms for $150 a night.

Plussat: Good breakfast, excellent services and able to provide alternative solution for late check in and luggage storage. Thanks

Plussat: What a lovely place to stay! The rooms were very clean, the breakfasts were great and the staff were exceptionally friendly and helpful. The location was ideal too....very quiet but still only a fifteen minute walk to the old town. If you're not up for a walk, the bus pass given to us on check in meant that we had access to free and very frequent public transport. The shared bathrooms are not a problem at all....there were enough so that we never had to wait and they were immaculately clean and tidy. If we are lucky enough to visit this beautiful town again, we would definitely stay at the Bed and Breakfast.

Miinukset: Nothing.

Plussat: Very clean and comfortable with great hosts. Hosts are very helpful with things to do.

Miinukset: The second and last night of our stay guests checked in that were very loud, slamming doors, running in halls and talking very loudly causing a horrible night sleep for us. Also people were smoking outside our bedroom window and even by shutting the window the smell still made it into our bedroom and stayed for most of the night. Very cute B&B and great hosts but you always need to consider possibly of disruptive other guests like at any B&B. Our first night was quite and peaceful and we were able to leave the window open and get a nice fresh breeze on a very comfortable bed.

Plussat: The location was excellent, breakfast was very good and lots of character combined with friendly, helpful service. Perfect!

Miinukset: Everything was delightful. Nothing to not like.

Plussat: A very clean hotel, although WCs are outside the rooms, there are enough WCs that a guest does not have to wait in the line when using the WC. Very friendly staffs, nice breakfast. Location is also good, few minutes to the bus station. It only takes 5-10 minutes to the main station by bus. All in all highly recommending.

Plussat: Place was great. Staff was friendly and helpful. Breakfast was very good.,

Miinukset: Ask for one of the rooms overlooking the garden with a small table in it.

Plussat: The staff were exceptional and were willing to go above and beyond to make sure your staff was nothing but the best. The breakfast was delicious. Rooms are very cute, very clean and beds were made daily with fresh towels. My partner and I were a bit worried about having to share a bathroom at first but it was absolutely fine they were clean at all times.

Miinukset: The town centre is a short 10-15 minute walk which isn’t the worst because we were able to walk off all the food we had been eating.

Plussat: Location, breakfast and everything

Miinukset: Nothing

Plussat: The staff were extremely helpful and friendly. The free breakfast was great.

Miinukset: The Wi-Fi wasn't accessible from over half of our room on the 2nd floor.

Plussat: View from the room is great Breakfast looks limited

Miinukset: a bit dim light in the room Temperature inside room not comfortable

Plussat: Wonderful views Amazing room Very helpful staff

Plussat: Perusaamiainen, ei mitenkään loistava Hotelli oli siisti ja huone tilava kolmelle aikuiselle. Henkilökunta ystävällistä

Miinukset: Aamiaisella pitää tilata kahvi joka kerran tarjoilijalta. Tämä hidasta, kun paljon ihmisiä. Hotellin sijaitsee paikassa missä ei ole kävelymatkan etäisyydellä paljon ravintoloita. Hotellin oman ravintolan ruuat olivat hyviä mutta pieniä annoksia ja aika hintavia.

Miinukset: Henkilökunta ei ollut lainkaan kohteliasta ja ilmastoinnin puuttuminen tällaisilla helteillä oli aivan mahdoton yhtälö

Plussat: View

Miinukset: Location, hotel is old but the room new. In my room there was a card with another name of other customer

Plussat: The view was lovely. Reception staff were helpful and friendly

Miinukset: Beds were uncomfortable, bar tender extremely arrogant and rude sent management an email about the incident whom offered us a free drink at the bar, which we declined as the response was more of an excuse than an apology for the way we had been treated only to be told that our incident was an exception and about the good reviews sent by other guests. We had screaming guests in the room next door screaming and laughing loudly throughout the night could hear it all from our room. The room has no aircon or heating of sorts.

Plussat: Fantastic view from the room. Very spacious room.

Plussat: Super great view of mountain and lake. Ice mountain is super awesome.

Miinukset: Should add seahotel at the hotel sign. The name shows in booking.com has seahotel but not at the hotel sign make customer confuse.

Plussat: The rooms were small, but comfortable, and clean. It is a short walk from the train station, Chapel Bridge, Old Towne, the pier, and plenty of restaurants. The breakfast was phenomenal, and definitely added a lot of value to the price of the room. We enjoyed using the complimentary bicycles. The daily beverages were a welcome treat at the end of a long day of sightseeing. We had a wonderful stay, and have nothing but the highest compliments for the staff. They were friendly, warm, welcoming, and helpful. Arlinda always seemed ready to go the extra mile to make our stay extra special. Our thanks to her and everyone else who made our trip a huge success.

Plussat: Close to train station, breakfast included and the mini bar is stocked with drinks for free, nice sized room, nice sized bathroom, nice decor, comfortable beds

Miinukset: Price was HIGH and the air conditioner stunk. Smelled sour. I felt like I was breathing in mold

Plussat: This hotel have：Very enthusiastic staff; good location, delicious breakfast and considerate service!

Plussat: The hotel staff were friendly and helpful, the restaurant was superb - excellent breakfast buffet, and dinner was really delicious. They made delicious old-fashioneds at the bar. The service at dinner the one night we ate there was disappointing - didn’t get the appetizer we ordered and my daughter didn’t get the drink she ordered. It was difficult to the server’s attention and he seemed overwhelmed and too busy.

Miinukset: The bathrooms could use some sprucing up - seemed dated and very 1 or 2 star in terms of nice-ness.

Miinukset: Wonderful restaurant but i would have prefer a traditional Menu rather than the iPad. Just as a positive critic

Plussat: Perfect location, and excellent breakfast. Highly recommend.

Plussat: Extremely accommodating, great facility, friendly staff, AMAZING breakfast.

Plussat: Amazing breakfast!

Plussat: Everything was really nive!

Miinukset: Could have been cheaper!

Plussat: Perfect location, nice service and atmosphere

Plussat: Location, communicating suites size

Miinukset: Service at breakfast was slow and not attentive enough for a 4* hotel. No coffee or tea in the room was quite a bad surprise. Bathrooms were quite small for a suite.

Plussat: The historic building and being surrounded by the old city.

Miinukset: I have no complaints.

Plussat: Cleanliness

Miinukset: Personnel on duty were slow and unwelcoming. More interested in the paperwork than the people standing in front of him. The rooms were nice but too expensive for the offer. At least a kettle for tea and nespresso machine should be in each room for such a relatively high price.

Miinukset: The hotel advertised the rooms have fully functioning air conditioning. This is wholly false and a gross mischaracterization of what is actually in the room. There was a miniature, portable air conditioner that could not be placed anywhere near the bed and did not expel cold air. It was essentially a fan, a noise maker that provided no functionality. This hotel boasts of having A/C and even charges a premium to other hotels in the area because of this false feature. We were very disappointed by our experience and will not use this hotel again.

Plussat: excellent location, property full of character

Miinukset: no aircon

Plussat: Very nice traditional hotel, historic character and part of town. Walkable.

Miinukset: Noise from other guests, either walking heavily or talking endlessly in the hall.

Plussat: The location is very good,and the hotel was grateful. Very clean and sefty, room also nice.

Plussat: Best view on top of the hill. The exclusive funicular can take you right next to the lake in one minute. So you have the Mountain View and easy access to the lake. I had the breakfast on the balcony on a sunny morning. It was perfect. Mini bar is complimentary.

Miinukset: The wash basin is a a bit shallow and you can easily spill the water everywhere when washing the hands.

Miinukset: Cleaning the room not clean a lot of dust and spiders inside the room and balcony, and the room service very boor I stay 2 night only one bottle of water

Plussat: Erinomainen näkymä huoneestamme järvelle sekä kaupunkiin. Aamiainen todella hyvä ja kattava.

Miinukset: -

Plussat: AMAZING VIEW ! I could stay on this terrace day and night :)

Miinukset: I selected this room because of huge terrace and spectacular view! There were puddles on the terrace after rain and no one would wipe them. Same with chairs and tables :(( Plenty of wet towels remained there from early afternoon till next morning!

Plussat: Balcony view and coffee machine

Miinukset: 2 small blankets rather than 1 large blanket

Plussat: The property is clean and very nice looking and very elegant

Miinukset: I wish if they clean the hot tub everyday .. it was super clean when i came but after 2 uses it needed water replacement thats all but everything else was super

Plussat: Location good but too few parking spaces in front of the hotel.

Miinukset: Extremely expensive rooms at Penthouse. 511 was very small for the price, which only included the minibar, not worth it. 603 ok but also too expensive for value. I would surely not recommend the Penthouse. Choice of room service poor. Service at Penthouse not specific towards the rest of the hotel. 1 time not evening service.

Plussat: Nice property with amazing views and large comfortable room. The funicular down to town was a nice bonus and the walkway along the water was pretty and quickly accessible from the hotel.

Plussat: Very clean rooms, small but adequate. Breakfast was fresh and plentiful. Free coffee and Tea all day.

Miinukset: Nothing really.

Plussat: Location and very helpful staff

Miinukset: All was good. Nothing to dislike

Plussat: Friendly service, nice breakfast rooms

Plussat: Everything is very clean and in perfect condition, all has been kept well! Very friendly staff, makes you feel welcomed and warm

Miinukset: Nothing really

Plussat: I chose this hotel because of the wonderful comments about the location and I was not disappointed. The hotel is about 5 minutes walk from the main station, which is so convenient if you plan to have excursions outside Lucerne (using Switzerlands efficient train system). The Rosengart Museum, which is one of the best small art museums I have been to, is just across the street from the hotel. All the areas of interest in Lucerne are also within walking distance but you can also make use of the local buses and transport system, which the hotel gave passes for during my entire stay. I also loved the fact that the breakfast area is open 24/7 with free coffee, tea and fruits. On some days, there were also free pastries. Breakfast per se was limited in variety but i loved eating swiss cheese, walnuts and almonds every day so it wasnt as big of a deal. All in all i had an great 7 night stay. Switzerland is amazing (albeit quite expensive!)

Miinukset: I’m nitpicking but the hotel has only one tiny elevator which may be a problem during peak season as you certainly would have to wait quite a bit for a ride. Also the hotel doesnt have a proper lobby so it tends to get crowded when people are checking in.

Plussat: Good location Friendly staffs Good breakfast Comfortable bed Powerful shower

Miinukset: Pillow too flat Noisy doors from neighbours, upstair dragging furnitures every morning above.

Plussat: Near by the lake privet quite and friendly staff

Miinukset: Nothing

Plussat: The hotel was very nice, the service was also friendly and very helpful.

Miinukset: All was good

Plussat: Just beside the bus stop and one bus to train station

Miinukset: The room does not smell very good.

Plussat: The place was awesome, the food so so good and staff amazing friendly and helpful.

Plussat: Good Hotel but very expensive for what you get. The rooms are clean but very small.

Miinukset: Small rooms.

Plussat: A very neat and clean hotel/rooms. A very friendly and extremely helpful staff. They made all-out efforts to make the stay comfortable.

Miinukset: Location is very good, just opposite to bus stop. Frequency of bus is after every few minutes. As a whole, wonderful stay and excellent staff.

Plussat: staff - location - room - parking- tennis

Plussat: Central location, near to train station as well as the old town. I especially like their nightly complimentary service (like special pillows, sleep mist, hot milk). Also the hotel have a pass with complimentary rides on public transport (though we did not use it). Rooms are ok.

Miinukset: The wifi speed could be much better.

Plussat: Comfortability and location!

Miinukset: Gym and breakfast were not included.

Plussat: It's a nice B&B. A little away from the tourist areas. It's a quiet area.

Miinukset: It smelled a little funny in the bathroom. But overall good.

Plussat: Outstanding location, so close to the train station and you can see the famous bridge from the street in front of the hotel.

Miinukset: Pillows were lumpy and uncomfortable. Noisy neighbours through the interconnecting door. Shower was difficult to point down or on an angle, it just shot out straight. However, apart from these issues, we would stay here again for the excellent location and good facilities of the room. This is already our second stay at the hotel.

Plussat: Close to station and chapel bridge.

Plussat: The hotel is perfectly located, close to the train station and tourist attractions. The staff was very friendly, helpful and flexible. The Italian menu in the restaurant (Brasserie Flora) was amazing. The room is comfortable with a balcony and mountain view. We had a very pleasant stay.

Miinukset: Everything was great.

Plussat: Good location, closed to the station, old town, food, basically everything. Room was comfortable though room size is just on the border line. Mini bar is free which is a good thing.

Miinukset: size of room

Plussat: perfect mini bar and breakfast with friendly staff

Plussat: Location

Miinukset: Nou

Plussat: Location was exceptional! Right by the bridge and old town. Breakfast included was perfect. Front desk was very knowledgeable and made our trip to Pilatus a breeze.