Luzern hotellia

Plussat: Wonderful hotel, right in the heart of Luzern. Walking distance to everything.

Plussat: The location of the hotel. Near to everything (Tourist Attractions, resturants, Luzern main station, bus station, etc..). The staff were very helpful and nice. The hotel staff were very helpful and changed our room to another one during our middle stay. This is because we had faced smoking smell coming from the ventilation.

Miinukset: Some construction is going-on at the property (I believe for the hotel’s new resturant). Plus, it gets noisy at night during the weekend.

Plussat: The hotel has a great location for all the main sights of the city, especially to the famous old bridge. Such an easy way to all the main attractions and restaurants. The staff at the reception is very welcoming and always ready to help with any sorts of problems. When I arrive, the room was really cold but as soon as I told that to a receptionist, the problem was solved very quickly. You need to pay for your room service if you want it to be delivered for your room, but any guest can come and pick it up by himself/herself. I would recommend this hotel for tourists and for business trips as well.

Plussat: It's a nice B&B. A little away from the tourist areas. It's a quiet area.

Miinukset: It smelled a little funny in the bathroom. But overall good.

Plussat: The room was very clean and well equipped with amenities. It was great that the mini bar was included for free! The hotel was in an amazing location and you also get free public transport with your stay which is so helpful. The parking was quite expensive at 26CHF per night but very convenient for it to be an option as it was right below the hotel.

Miinukset: Parking was expensive

Plussat: Front desk service is good and very helpful.

Plussat: Location was exceptional! Right by the bridge and old town. Breakfast included was perfect. Front desk was very knowledgeable and made our trip to Pilatus a breeze.

Plussat: It is very near to the train station and chapel bridge. A modern and comfortable hotel to stay in.

Miinukset: It will be good if there is an electric kettle to make tea at night. But you can request a pot of hot hot water from the restaurant on the ground floor which is next to the reception.

Plussat: I was very pleased that the hotel was close to the concert hall and that there was adjacent parking.

Plussat: The Ameron was perfect location very walkable from and to the train station. Staff helpful, breakfast very good and lots of variety. Would highly recommend

Plussat: the friendliness of the staff, could not have been more friendly or helpful, really exceptional and applied to all staff that we came into contact with.

Plussat: Nice bed, excellent location.

Miinukset: Bad breakfast, poor services in restaurants.

Plussat: Erinomainen sijainti lähellä rautatieasemaa. Hyvä huone (myös neljälle), mainio aamiainen. Ystävällinen ja asiallinen henkilökunta. Tulemme varmasti käymääbn uudelleen.

Plussat: Friendly staff and good breakfast and it's central location

Miinukset: The loo roll holder's position

Plussat: Close to the station and within walking distance of the town centre and lake.

Miinukset:

Plussat: Ystävällinen henkilökunta, siisteys.

Plussat: Location, cleanliness

Miinukset:

Plussat: Convenience to everything

Miinukset: Too many buses unloading and reloading large tourist groups. Inadequate heating most days in breakfast area. Uncomfortable furnishings in public lobby area.

Plussat: the breakfast

Miinukset: the hotel was dirty and the staff could not give a damn. horrible stinking rooms, cracked skinks and marks all over the floors. the staff were the most unhelpfull i have ever had the mis fortune to encounter

Plussat: Very small but nice room, it's okay to spend a few nights there. shower separated from the wc. small sink with small towels but very clean and good position for visiting the city by wlaking. 2 of 3 staff people we met were very nice and gave us helpful advices.

Miinukset: the girl with an italian name at the reception a little bit unpleasant, in my opinion if you do a job with customers a smile and a greeting should never be missing especially if people come in greeting you. But this did not spoil the positive experience of the stay.

Miinukset: The hotel stole my money.

Plussat: It was a lot cheaper than most in the area

Miinukset: Lack of front staff, towels were small, you walked out of the shower & straight into the room, so no privacy!

Plussat: Convenience to transportation and city central. Super friendly staff! The room was small but adequate. Would stay there again and recommend it to others.

Miinukset: Nothing

Miinukset: no lenient policy to help customer

Plussat: Location and price worthy.

Miinukset: Nicgt genugend Parkpltz

Plussat: The staff is exceptionally friendly and supportive. The location is good, near to lake and SBB. In the lobby there is a fridge with microwavable food, snacks and drinks and there is a microwave, so you can eat in, if you are too tired to go to a restaurant. Good parking in- and outside.

Miinukset: The beds are very hard and the "table" is just a little shelf. From the Station you can hear a monotonous loud building-noise, that goes on until about 23:00 h at night. It would have been nice to be informed about that, as I wasn't sure if it will go on all night. A notice in the room or in the lobby would have been sufficient. But all in all, I would go this hotel again.

Plussat: All thinks was amezing

Miinukset: Every think was amezing

Plussat: Hotel was in a nice location. Check in and out was very smooth.

Miinukset: Bed was not comfy, the room was very small and there was not much facilities.

Plussat: Best thing about this place was location! It's close to the main train station and all location attractions. Big plus was receiving 2 free 1-day metro pass.

Plussat: location

Miinukset: had to pay for parking

Plussat: Respasta sai ilmaiseksi visitor cardin, jolla pääsi ilmaiseksi busseilla ja alennuksia.

Plussat: Clean and within walking distance to town centre.

Miinukset: No bathmat. No telephone line in the room. No tea and coffee provided.

Plussat: Location.the room was good.

Miinukset: No phones in the room

Plussat: Great location, perfect cleanness, nicely furnished, very helpful hotel staff. We were pleasantly surprised to find all of this for such a low price.

Miinukset: The toilet door is without a lock and thus could not be closed tight enough... it was quite embarrassing to go to the toilet when everybody was in the room. :)

Plussat: Perfect room for one or two persons, small, clean and quiet (you can switch off the airco, which was perfect).

Plussat: clean, simple, cheap, functional.

Miinukset: stuff seems not very helpful.

Plussat: great location, excellent bus service to train station (Bus#4), mini kitchen present for any readymade foods

Miinukset: rooms are very small but the location and the per night price of the hotel compensates for it.

Plussat: Siisti huone ja kohtuullinen aamupala. Hiljainen.

Miinukset: Vessan ovi huoneessa vain lukoton "läppäovi", verho ajaisi saman asian. Autopaikkoja aika nihkeästi, hotellin alla jokunen paikka (maksullinen) ja ympäristössä muutama paikka.

Plussat: Hotelli oli siisti, viihtyisä, hinta-laatusuhteeltaan hyvä. Sijainniltaan lähellä keskustaa.

Plussat: Loistava hinta-laatusuhde, persoonallinen huone.

Plussat: It is an usual Etap Hotel. The rooms were clean, nothing special, nothing wrong. The hotel stuff was very friendly.

Miinukset: I arrived late (about 9-10 PM) and the parking was a little bit problematic. The parking of the hotel was full and I had to find a place for the car on the streets.

Plussat: Clean and tidy, basic, no-frills hotel. Street parking in adjacent streets

Miinukset:

Plussat: Hyvä, että huoneissa oli ilmastointi ja huoneet olivat uudet/siistit.

Miinukset: Huoneet pieniä ja sisustus erittäin niukkaa ja kaikessa otettu kulut huomioon (ei vaatekaappeja, tuoleja tms.), mutta oli todella halpakin. Voi suositella silti edullisen hinnan takia muutaman yön yöpymisiin.

Plussat: Mentioned Food Location Staff

Miinukset: Superb in every single sense.... Staff, breakfast, location..... Hospitality is fantabulous!!!!!! Thanks Henrique Marcelo Stefan All from front desk and supported in everything

Plussat: Extremely clean hotel with excellent customer service desk.

Plussat: Location of this hotel is perfect for city tour.

Miinukset: Room were not great. Staff was not friendly.

Plussat: About the interior of the room and its lake view . So comforting

Plussat: Staffs are friendly and room was in perfect condition

Miinukset: Tv channel was too old

Plussat: Isot ikkunat Hyvä sänky

Miinukset: Aamiainen kokonaistasoon nähden vaatimaton

Plussat: Perfect room, lot of space and very clean.

Plussat: The location is great. Next to the main station, like 5min walking. And the staffs from the reception and bar, they were so nice!!! I had a good time :)

Miinukset: the restaurant

Plussat: Great location and price.

Miinukset: Too warm in the room.

Plussat: Business style, free network access, front desk staff are very nice and professtional, friendly.

Miinukset: Pillows are too soft, floor carpet is old, no slippers, room serive ites are very limited after 10 pm.

Plussat: Excellent service standards, very prompt and truly international. Five minutes walking distance from the rail station.

Miinukset: Though I booked a room with lake view, the lake was not visible (Partly visible, poor view) from my room. I had to look for the lake between the trees guarding the view. May be from higher floors the lake is visible.

Plussat: Good sized room, comfortable bed, view of Lake Lucerne, good choice of breakfast foods, staff helpful

Plussat: nice location beautiful hotel

Miinukset: value for money

Plussat: Close to train station, great comfortable beds, great view of lake

Miinukset: There was a lot of construction in front of the hotel

Plussat: Service; the room was very nice (large windows on two sides); location (easy access to the station and to the town itself)

Miinukset: Location (it was not really very quiet at night)

Plussat: Moderni, upea näköala, rauhallinen, sopivasti keskustassa, lyhyt matka rautatieasemalle, hyvä aamiainen

Miinukset: Kylpyhuoneen lasiovi, joka ei mennyt kunnolla kiinni.

Plussat: Visited the city and nearby mountains

Miinukset:

Plussat: Upgrade to junior suite, beautiful bathroom, great views of the lake

Miinukset: No international newspapers, no international tv channels other than Euronews, staff unable to speak English fluently

Plussat: Designing and modern hotel. Very good location. Clean and new.

Miinukset: The rate for car parking is too high.

Plussat: Excellent location, beside the lake and 5 minutes walk to railway station. Newly constructed modern hotel with friendly staff.

Miinukset:

Plussat: Great location and really clean! There is a bar in the last floor!

Miinukset: It would be great to have a kettle

Miinukset: Room was over-heated and there was no in-room ability to adjust. Staff assembling and chatting in court-yard from very very early made opening window impossible. Hallway noise (conversations and doors of other rooms) extremely loud. A terrible nights sleep.

Plussat: location

Miinukset: not at all kid friendly hotel. there is no kettle in room . it became difficult to survive with a kid . the guy at the front desk flatly refused to provide one and asked me to check if coffee shop in level 0 can help. he didn't even offer to help me or come along i or send someone to coordinate. Though the girl at coffee shop helped me regarding warming milk and water for my kid. Everytime going to coffee shop to get things done was really troublesome(That too the lady was kind enough to oblige or else things could have been worse). Moreover, as they don't provide kettle , so don't expect tea/coffee in your room.Difficult to survive in cold climate with no tea /coffee. The hotel lacks basic facilities as mentioned aforesaid which is quite unlike a 4 star property as this hotel is.

Plussat: Hyvä aamiainen. Hyvä palvelu. Hyvä sijainti. Hinta-laatu huoneessa ja hotellissa hyvä.

Plussat: Location was great. Clean and tidy room. Decent price. Staff in the reception were helpful and professional.

Miinukset: The sound proofing in the room could have been better. You could hear the elevator and the other people on the floor. Showerhead was out of date and didn't fit in the otherwise great bathroom. The wifi situation was unfortunate but probably not constant issue.

Plussat: The staff allowed us a late checkout when work meant we were delayed, and then were even delayed for that checkout time. Restaurant manager in La Cecina served us Pizza even though the kitchen was closed!

Miinukset: Not much

Plussat: Nice and comfortable room. Great location

Miinukset: Very poor wifi and no kettle in the room.

Plussat: location very good..breakfast ok. not bad.

Plussat: Really modern room with frosted glass walled bathroom/wetroom. Large shower for two and wooden floors in the bedroom with modern white walls and furniture. Good location and very nice penthouse bar with great views. Hotel reception staff very helpful and friendly. Breakfast above average but not exceptional.

Miinukset: The hotel has several resturants all of which are a little on the pricey side. We ate in the italian where we found the service to be very poor. People left and right of us had their orders taken and their starters delivered before us even though they arrived after us. Staff could often be seen chatting while people were trying to attract their attention. The food was decidedly average, and with a price tag of over £100 pounds for a meal for two with a bottle of wine I think that better value can be found elsewhere. I know switzerland is expensive but you can do better than this.

Plussat: nice design rooms, good restaurant Thai Garden and close to the old town of luzern

Plussat: Nice rooms ! Very good hotel for a romantic week-end.

Plussat: The Penthouse bar is really great. Best view over Luzern

Miinukset: You can't open a window because of the noice at the street in the weekend, but there is Airco in the rooms

Plussat: The restaurants based within the hotel are excellent.

Miinukset:

Plussat: good choice of restaurants / bars in hotel complex. Central location.

Miinukset: would have preferred a non-smoking policy in hotel restaurants. Hotel rooms lacked character and were a bit too clinical in decor.

Plussat: Central location with east access to station.

Miinukset: Insufficient elevators which can create delays at checkout

Plussat: Room was awesome. I want the bathroom in my own home. Everything was spot on. Beds comfortable. Definitely recommend.

Miinukset: No tea and coffee facilities. Staff in coffee shop a little abrupt

Plussat: very clean, beautiful, easy to find and not far from train station

Miinukset:

Plussat: Great location, well appointed room, excellent dinner, friendly staff.

Miinukset: Rooms are noisy...could hear next door for a long time.

Plussat: EVERYTHING!!!

Miinukset: nothing

Plussat: This was a beautiful hotel.

Miinukset: We had a three person room and the twin bed was an AIR MATTRESS! It was deflated when we got in the room and had to call the desk to get someone to fill it back up. Over the course of the night it deflated to the point it was like sleeping on a hammock.. the desk should have given a major discount for this clearly (or so I would hope) over booking of triple rooms.

Plussat: magnificent position view, beautiful building

Miinukset: Some service staff during breakfast were rushed, unfriendly and not accommodating. We ordered some dishes, but it never cames. Breakfast is the most important moment of the day for me and when I am at the hotel I like to have a good and friendly service.

Plussat: Room really well laid out with great facilities and tastefully done. Great Bar. Staff throughout hotel were friendly and helpful. Great location.

Miinukset: Position of shower and the mechanism which was not at all intuitive.

Plussat: Good central location

Plussat: Very friendly and helpful staff. Hotel is very central. A very comfortable bed.

Plussat: The location of Hotel des Balances is amazing deep in old town Lucern, and absolutely gorgeous inside. We were in a room with a balcony facing the river and it was absolutely spectacular. We were greeted with a voucher for two free drinks at the bar, enjoyed on our aforementioned balcony! The beds were incredibly comfortable and the room clean with lovely toiletries. Staff were friendly and accommodating. Someone even comes to the door in the evening to ask if you need anything and give you chocolates! Wish we could have stayed longer, but we will certainly be back!

Plussat: Had a beautiful room with spectacular views over the river. And we could open our doors onto the small balcony. The position was in the beautiful old town and conveniently near to the station and busses. We had supper in the hotel and it was superb.

Miinukset: Nothing!

Plussat: Perfectly located in the city of Lucerne the hotel offers all the comfort of a four star hotel. The rooms are not too big, but well equipped, clean and quiet.

Plussat: Very good staff

Miinukset: No English and Arabic tv channels

Plussat: Location

Miinukset: It would be nice if they included breakfast

Plussat: The room was absolutely beautiful - luxurious and modern. The staff were very friendly and the food in the restaurant was delicious. I will definately return.

Plussat: Location and historic ambience. Good size room with a balcony on the river side was quiet and nice views. Coffee machine in room

Miinukset: Breakfast was not included. All other similarly priced hotels we stayed in Italy and Switzerland included breakfast. Faucet desgn for sink basin made it difficult to use the sink. Spout protrudes too far into the sink.

Plussat:

Miinukset: noisy location

Plussat:

Miinukset: noise every time i couldnt sleep during night time and during day time , too expincive hotel.

Plussat: Mostly everything. The location was good.

Miinukset: Rooms could be little bigger. And extra charges for one child is really not required.

Plussat: being on the water.

Miinukset: I had requested rooms which look out onto the lake, but both rooms faced the street.

Plussat: sleeping

Miinukset: no fitness facilities

Plussat: I spent 2 nights in a female dormitory. It was great experience. The location is 10-min on foot from the main station. The room was spacious where you can lay down the luggage and repack your stuff freely. There are lockers to store your valuable (of course, bring your own lock). The bed was so comfy. Wifi signal was strong and constant. The bathroom was super clean and the hot water was properly well-functioned. You will be given a key card that only accessible to your room, so safe! There is a luggage room provided at the ground floor which is very convenient before check-in and after check-out.

Miinukset: The pillow is so thin. I have to fold it to make it thicker. You may also ask the staff for a spare pillow, I guess.

Plussat: Room was huge, (We stayed in a double room with private b/Room, worth it) Common room had plates, bowls, glasses and cutlery. Location was perfect, right across the road from a supermarket and walking distance to alot of sights. It was very clean and they can provide electrical adapters to almost any country. We would return if we ever come back to Lucerne

Miinukset: There is a lot of street noise(as there is a club next door) we understand this is out of the hostel control but just be aware if you stay there you will hear it at night till about 2am

Plussat: Huone oli aika kompaktin kokoinen, mutta siellä oli kaikki tarvittava. Alakerrassa kahvikone ja mikro käytettävissä. Aamiainen olisi voinut olla hiukan runsaampi. Sijainti loistava, lyhyt matka joka paikkaan.

Miinukset: Äänet kadulta kuuluivat hyvin huoneeseen.

Plussat: Professional and friendly staff. Clean and comfortable prison cell

Miinukset: Nothing

Plussat: Clean rooms

Miinukset: Sparse, small rooms. Great if you are partying, but not if you like to sleep.

Plussat: Aamiainen oli hyvä ja tarpeeksi monipuolinen.

Miinukset: WC+suihku lasiseinillä ilman äänieristystä ei tarjonnut minkäänlaista yksityisyyttä !

Plussat: Very friendly staff :) Nice, clean and very large rooms. Very clean facilities.

Miinukset: Toilette need hand towels.

Plussat: Mukava henkilökunta, välitöntä toimintaa. Hyvä sijainti. Siisti huone ja hyvä patja sängyssä. Värejä käytetty huoneessa. Wc/kylpyhuone oli siisti, mutta pieni, huoneessa.

Miinukset: Pieni huone, niin kuin tiedossa etukäteen oli ja vastaanotossa kerrottiin. Lämmin ja kostea huone, ei ilmastointia. Tavaroiden säilyttämiseen ei ole tehty tilaa.

Plussat: Location is great , very nice and helpful staff

Miinukset: The rooms were a bit cold, we asked for extra blankets and they gave it to us, however, we felt the cold air coming from the window. The isolation system is bad, we heard noises all the time

Plussat: It was my second hotel I chose to stay while visiting Lucerne, it is located just next door to main train station and heart of city , all perfect for me

Miinukset: A bit old carpet , need to replace

Plussat: Location

Miinukset: People at the bar keep shouting at night

Plussat: Excellent location, just at side of train station. Friendly staff and warm reception

Plussat: Great location, huge room. Friendly staff.

Miinukset: Sat night clubbing in the hotel was a little bit noisy, but not too bad.

Plussat: Fantastic location, right by the train station. We also had a wonderful, spacious room with views of the lake. Very clean and great amenities. The Starbucks downstairs is a huge bonus.

Miinukset: I dont know if this is a swiss thing, but customer service is most basic to barely existent. I wonder if 'figure it out yourself' is something that is valued. Not just at this hotel but many other locations in Switzerland the customer service and warmth seems lacking. I did observe that walking into a fancy hotel got you a lot more help and customer service. I didn't have to ask 20 questions to get help, nor did they send me to the tourist information center at the train station. These little things matter.

Plussat: Great location, room was spacious. Helpful staff, nice breakfast.

Miinukset: The mattress was worn, and pillow was not so comfortable.

Plussat: Central location. According to global standards i would rate them with 3 stars. Nothing close to 4 start hotel. We have informed the hotel in advance about our baby, yet they have given us a room with wooden floor. After our requests, we have been "upgraded" to a more comfortable room.

Miinukset: - No lobby, no feeling of a 4 star hotel. - Very MENTORING approach when I have asked where was the parking area that I booked and paid for, as if I was guilty for not knowing it. - I would not stay here next time, even if it had one of the best locations in the town.

Plussat: The size of the room was great. Nice front desk staff. Layout of the room apart from the bathroom was elegant, fonctional and well designed.

Miinukset: No privacy between the bathroom and the room itself: sliding doors that are not soundproof nor preventing the one using the bathroom from being seen by an other person staying in the room. Wifi not stable and weak, that is not even an option in a 4* hotel anywhere in the world... Very suprising to encounter such an issue in Switzerland...

Plussat: Just location was good. Staff was very friendly too

Miinukset: It is not a 4 stars for me. No lobby bar or restaurant; no gym or pool. Hotel entrance is share with a Mac Donald and some other businesses. Very ugly entrance. I would give a 2 stars for this hotel. Room were very hot; bad room view.

Plussat: Excellent location and nice views.

Miinukset: Two separate unconfortable beds instead of one. Fridge not working. No curtains.

Plussat: Location is good, it's closed to the station.

Miinukset: Hot water was not available in the room.

Plussat: Location

Plussat: Breakfast

Miinukset: Inadequate carpark, my room is old and tired looking, no free wifi and traffic noise

Plussat: Its location

Miinukset: The noise from both inside and outside the building. I wasn't allowed an iron. I had to give my shirts to housekeeping to iron which would be returned in a few days.

Plussat: Central location near old wooden bridge and beside railway/bus station. The fact that the hotel entrance is shared with Starbucks was not a problem.

Miinukset: Everything was fine

Plussat: Vaikuttava "historiallinen" miljöö. Erinomainen, ystävällinen palvelu, maukas aamiainen, hyvä sijainti.

Miinukset: Tupakan haju huoneessa, vaikka olin varannut savuttoman huoneen ja huono patja.

Plussat: Erinomainen sijainti ja huone tilava ja siisti. Mukava henkilökunta.Mielelläni suosittelen muillekin.

Miinukset: Hissin alueella outo haju, jota kuulemma on yritetty onnistumatta jo pitkään poistaa.

Plussat: Huone oli tilava ja siisti, aamiainen hyvä. Sijainti rautatieaseman vieressä erittäin kätevä.

Miinukset: Suurin ongelma oli aivan järkyttävä meteli, joka kuului klo 05 saakka aamulla läheisestä baarista. Samoin liikenteen melu kuului selvästi 4.kerrokseen saakka. Jos huone olisi ollut eri puolella, ei ongelmaa varmasti olisi ollut.

Plussat: Siisti huone, liikenteen melu kuului huoneeseen, parkkipaikkojen löytäminen autolle todella vaikeaa. Hyvällä paikalla keskellä kaupunkia rautatiasema vastapäätä hotellia joten junalla tod. helppo saapua

Plussat: good location

Miinukset: not really

Plussat: close to railways, shopping and the lake. Staff were very kind. Great rooms, very clean and quite inspite of being in the town centre.

Miinukset:

Plussat: Convenient to bahnhof and alte Stadt.

Miinukset:

Plussat: Excellent location along the lake with view on Mont Pilatus, good restaurant, very comfortable beds

Miinukset: Non-free parking, building is a bit old fashioned

Plussat: Lake access Garden Nice rooms

Miinukset: No blinds in the room - it was way too bright

Plussat: Perusaamiainen, ei mitenkään loistava Hotelli oli siisti ja huone tilava kolmelle aikuiselle. Henkilökunta ystävällistä

Miinukset: Aamiaisella pitää tilata kahvi joka kerran tarjoilijalta. Tämä hidasta, kun paljon ihmisiä. Hotellin sijaitsee paikassa missä ei ole kävelymatkan etäisyydellä paljon ravintoloita. Hotellin oman ravintolan ruuat olivat hyviä mutta pieniä annoksia ja aika hintavia.

Plussat: Amazing view. the room was big and have all the amenities you need. The breakfast and restaurant really good.

Miinukset: Henkilökunta ei ollut lainkaan kohteliasta ja ilmastoinnin puuttuminen tällaisilla helteillä oli aivan mahdoton yhtälö

Plussat: Location close to Lucerne is excellent directly on the lake shore. Excellent staff, very nice rooms and facilities Bus in front of the hotel brings you to Lucerne in 10 minutes Breakfast lunch and cocktails are very good

Miinukset: Due to Covid-19 situation, breakfast management was a little bit chaotic Some customers with pets .... not my cup of tea when it comes to dining rooms

Plussat: The location and the amazing views from the room!

Miinukset: Service at the restaurant was slow.

Plussat: Perfect location beautiful rooms with a view Delicious food at the Restaurant, friendly staff

Miinukset: Our breakfast tray and table was left in the corridor for few hours despite the cleaning staff was around. After we called Reception, it was taken by a grumpy cleaning lady.

Plussat: Super great view of mountain and lake. Ice mountain is super awesome.

Miinukset: Should add seahotel at the hotel sign. The name shows in booking.com has seahotel but not at the hotel sign make customer confuse.

Plussat: Everything

Plussat: Features of the hotel, the high quality service, attentive employees, beautiful scenery, I bring extraordinary feeling.

Plussat: the location

Plussat: Very modern comfortable and stylish room , a lot of spase , nice bathroom with a view to the lake, rich breakfast, it`s very easy to reach the centre of the city , bus goes every 15 min.

Miinukset: Nothing

Plussat: The location. Amazing views from the room, friendly staff. Good breakfast (maybe a little bit to expensive)

Plussat: Friendly staff and excellent view of the lake.

Miinukset:

Plussat: The room was nicely decorated in a crispt modern style and had lovely views. The restaurant was also excellent.

Miinukset:

Plussat: The staff was superb! Extremely friendly and helpful, without exception.!

Miinukset: Our room was decortated in a retro style and the bed and bedside stands were too low to the ground -we are tall!

Plussat: very friendly and helpfull staff, spatious rooms with marvelous view, general feeling of luxury

Miinukset: no airco

Plussat: The view and the meal

Miinukset: complicated lift system - up one down another

Plussat: Breakfast was so so.

Plussat: The balcony the view and the position amazing!!

Miinukset: The room was a bit old

Plussat: For a small fee, we could upgrad our room to get one with the view on the beautiful lake, which is only a few meters away from the hotel. On the evening of our arrival, we had dinner at their restaurant which was really delicious. The staff is friendly, especially the guys working at the restaurant.

Miinukset: Parking our car, was charged with a fee (SFr 15/day). Later we discovered that their open parking place was used for free from whoever wanted to park as near as possible the lake promenade.

Plussat: Location is very nice.

Miinukset: No AC, the room was extremely hot. The rooms get super hot and seem to retain the heat all through the night, even with windows open.

Plussat: Staff helpful and friendly, room clean, beautiful views. Terrace was lovely.

Miinukset: Room stuffy as it had no ventilation.

Plussat: The location is very nice overlooking the lake. Sebastian (at reception) was very friendly.

Miinukset: We had to leave in the middle of the night (1:30 am) and drive home, as the neighbors were too loud and refused to keep it down despite being a number of times. Our son who is 1.5 years old keep waking up and crying so we packed and left. I had stomach problems after eating at the hotel restaurant (tartar) so despite the good location we could not enjoy as planned. After speaking to the manager we got a voucher for a partial refund that we can use to stay at the hotel / eat at the restaurant. I am not sure that the voucher is the right response considering that it was the stay/food we did not enjoy. It would have been better just to get some refund. Still, I acknowledge that it is better than nothing.

Plussat: Great location along Lake Luzern with easy access to short bus ride to downtown Luzern. Perfect views of the lake and Mt Pilatus.

Miinukset: Located along a rather busy, noisy main road to Luzern.

Plussat: Large comfortable room (we received an upgrade into the older building - but the facilities were as originally booked). Plenty of free parking on site and although not in the centre of town there is a very good & easy to use bus service that stops right outside of the hotel and alternatively the walk along the lake to the centre is a very lovely 40 minute stroll at most. Views from our room over the lake to the mountains were great. Good reception staff. Luzern is a really nice city and worth the trip.

Miinukset: Air conditioning did not work effectively. Service at breakfast was awful and other guests left before their orders arrived. Switzerland is an expensive destination but this hotel is overpriced for the level of service and facilities offered - ok but not special. Also there is a busy main road between the hotel and the lake - so the views are wonderful but dont expect to be looking at them in peace and quiet. I would stay again if there were deals on offer but I would not pay the same rates again.

Plussat: the view was magnificant. The large window in the room was excellent. I enjoyed using the balcony. The desk gentleman was very helpful and cheerful

Miinukset: The room was uncomfortably hot when we arrived.; There was no airconditioning

Miinukset: restaurant not recommandable. guests are no in sight from thé staff in séparated restaurant Alexander

Plussat: great location and view of the lake - a 45 min walk into town was a bit long, but there was a bus near& we like to walk we were there on a Sun night, so the street traffic noise wasn't bad

Plussat: Atmosphere of the hotel, friendly helpful staff.

Miinukset: nothing to dislike but a recommendation for the hotel to provide a computer web access to check on emails and check flights etc on line with out visitors having to take own laptop.

Plussat: beautiful room, service and view

Miinukset:

Plussat: Location was brilliant

Miinukset: Smoking allowed in reception area

Plussat: Nicely located and good view of Mount Pilatus from the Hotel itself ! Nice breakfast, nice and attentive staff.

Miinukset: Price too high!

Plussat: The beautiful scenery surrounding the hotel, especially from the hotel's restaurants.

Miinukset:

Plussat: Walking distance from city centre

Miinukset: Urgent need of refurbishment

Plussat: They will provide free bus pass till the stay which is useful for local visits

Plussat: Sijainti on hyvä myös esim. junalla kaupunkiin saapuvalle.

Miinukset: Paikka oli nuhjuinen ja meille tarjottiin ensin huone kuvausta selvästi huonompaa huonetta. Saimme uuden huoneen kun valitimme asiasta.

Plussat: Very clean and tidy. Quiet at night. About two minutes walking distance to the lake, a few minutes walk to the old town. Great breakfast variety. Friendly staff!

Plussat: Convenient, clean and nice workers.

Miinukset: Not possible to reduce temperatur in bathroom.

Plussat: Fab room upgrade. Outstanding balcony Staff very friendly especially a young lad on reception. Will definitely return

Plussat: Was greeted with a friendly helpful attitude explain all the essentials and have helpful suggestions on what to see and do. The bathroom was perfect

Miinukset: Only stayed one night and no coffee packets available to take to room

Plussat: The view from the room in the morning was beautiful

Miinukset: Breakfast was basic

Plussat: Wonderful facility and reasonable price. This hotel is located near highway. So easier to keep traveling next morning.

Plussat: Accommodating member of overnight reception staff, who made it possible for us to have breakfast early.

Plussat: The receptionist (I don´t know her name) went beyond and above her duties. She was working the night shift the evening we came (15 June 2020). Her approach was outstanding during the whole stay. Big comfortable free parking. Beautiful forest behind the hotel. Renting bikes for free. We extended our stay for 1 extra night.

Miinukset: The rooms could be bigger. There is not a greatest selection for breakfast, but it is sufficient and delicious.

Plussat: Good location for our trip between Perugia and Bruges. The staff were very helpful and friendly and changed my booked room to a disabled room with twin beds as requested. I have to use a wheelchair.

Miinukset: The disabled room is too small - it needs to have at least 1.5 metres from the end of the bed(s) to the wall. Likewise the disabled room bathroom is too small - the basin was very difficult to use and there was no seat in the shower. The disabled toilet in the reception area is way too small - I could not even turn my wheelchair around! It should also be much nearer the entrance door. There were no hot items for breakfast. NB: All the above issues are not present in the Holiday Inn Express hotels in the UK, hence us using the same hotel brand this time - not the same experience though!

Plussat: The staff were efficient, polite, and extremely helpful.

Miinukset: The location was fairly remote. The website said the hotel was 5 miles from the city center, but it was twenty minutes to get to Lucerne by the freeway. We were traveling without a car, and the hotel was not close enough to public transportation, making taxis, which were very expensive, a necessity.

Plussat: Conveniently placed on the highway. Perfect for a stopover.

Plussat: Great location on the motorway . The room was clean and new but tiny. Very expensive for the size of the room.

Plussat: Good location

Plussat: Good location for our trip between Perugia and Bruges. The staff were very helpful and friendly and changed my booked room to a disabled room with twin beds as requested. I have to use a wheelchair.

Miinukset: The disabled room is too small - it needs to have at least 1.5 metres from the end of the bed(s) to the wall. Likewise the disabled room bathroom is too small - the basin was very difficult to use and there was no seat in the shower. The disabled toilet in the reception area is way too small - I could not even turn my wheelchair around! It should also be much nearer the entrance door. There were no hot items for breakfast. NB: All the above issues are not present in the Holiday Inn Express hotels in the UK, hence us using the same hotel brand this time - not the same experience though!

Plussat: Always friendly and convenient for motorway with good adjacent food facilities

Miinukset: Bathroom is getting a bit tired

Plussat: Convenient and comfortable overnight hotel next to autobahn with adjacent Marché restaurant and Coop food shop.

Miinukset: Hotel undergoing some renovation so scaffolding outside window. We found it impossible to operate the key card entry system to the room. Somehow we did not have the knack!

Plussat: Spotlessly clean,very friendly,excellent choice at breakfast

Miinukset: None

Plussat: Good Breakfast, allowing pets, free internet.

Miinukset: Hotel was rather pricey for the location and lack of services the hotel provided, i.e, no restaurant, no bar, no air conditioning, etc.

Plussat: Breakfast,employes,room,parking,location.

Plussat: The hotel is only 10 minutes from downtown Luzern - very convenient. Free parking with plenty of room. The hotel is actually at a roadside rest stop, so there is also a small grocery store, cash machine, and restaurant next door. There is also a children's playground there that was nice for the kids.

Miinukset: I wish the hotel had a family room that could have accommodated 2 adults + 3 children.

Plussat: the staff were very helpful, we had to phone for directions and the receptionist was very clear in her instructions on how to find the hotel.We only used this hotel as a stop on our journey but I would use it again for a longer stay.

Miinukset: We used booking. com to book the hotel and their directions to the hotel were wrong and very misleading.

Plussat:

Miinukset: The room price was high, would recomend but with resivation on price

Plussat: Everything is spectacular, the view is stunning and the staff superb

Plussat: The location could not be better. The Gütsch hill overlooking all of Lucerne. Perfect for a romantic stay, your partner will definitely love it. Specifics: Large, comfortable room. Our bathroom was probably larger than the room, so much space. Bathroom very clean. The room was very clean, with room for minor improvements (9/10 nevertheless). The staff is very friendly and helpful. The restaurant works very well, although at breakfast our waitress must have forgotten her mind in bed. But she gets a pass because they usually serve a buffet breakfast and in Covid days they are bringing you the breakfast you preorder. The bar is wonderful with great service, super tasty drinks and amazing views.

Miinukset: We are a bit of nitpickers when it comes to cleaning and the room could have been slightly cleaner (corners and around nightstands, etc). Overall a good cleaning note despite this, and to be honest the bathroom was spotless.

Plussat: The place and the view.

Miinukset: Restaurant, worst experience in my life. I can't describe.

Plussat: Great views. Nice bar. Good size room.

Miinukset: No "lounging" area.

Plussat: Charming place, beautiful views, spacious room

Miinukset: breakfast pretty basic in my view

Plussat: Absolutely beautiful hotel, extremely attentive bar staff and views of the city fantastic enough to make you feel filthy rich.

Miinukset: The people of this region seem to embrace the summer season and the heat that can go with it. Be prepared to go completely without air conditioning.

Plussat: Love the reconstruction and decor of an old Chateau turned new again, It's hard to take something that massive and old and make it elegant and romantic but Bravo to whoever did it because it's absolutely stunning. The bar is fantastic and the view is incredible. Breakfast is amazing, so many selections of food, sure to fit everyone's needs. The fruit selection was especially great!

Miinukset: The pillows were awful, flat zero support and we found the bed a bit hard

Plussat: The hotel was excellent and the staff super friendly. The best view in town and the breakfast was great. Will definitely come back very soon I hope!

Plussat: The view is good since the hotel is at the top of the hill, so we can see the full view of the city. However, we waited around 30 mins to check in to our room because our room didn't ready yet. The breakfast is good.

Plussat: View was amazing and the breakfest was really good.

Plussat: They hold tables at the resturant for hotel guest, and if you pass on the table you are truly missing out. The view is phenomenal and the food excellent.

Miinukset: The room did not have AC, a heater yes, but the hotel said they are working on this issue. Also the AC would not be necessary often but unfortanently me and my fiancé were in town when the high was 34.

Plussat: Everything was on point!

Plussat: Staff were very helpful and nice. Breakfast was good with lots of options. Room was clean. Liked the idea that they don't use plastic cups and other non-recyclable stuff.

Plussat: Really lovely & accommodating staff. They made my partners birthday so much nicer than we imagined. The rooms are clean and what you expect, bonus of mini fridge drinks being free. The staff are the stand out feature of this hotel, and the breakfast of course.

Plussat: Very friendly staff. Ice tee next to reception. Great breakfast, nice rooms. Gym/sauna available cross the street.

Miinukset: There were renovation works in the afternoon which was not announced upfront.

Plussat: We liked everything about this hotel including their restaurants "Bolero". The restaurant staff was superb, like Rita, Javier, Alex and many others. They are all great! Front desk staff was very friendly and helpful. Breakfast was exquisite with a cook preparing fried eggs or omelettes. Diner at the restaurant was magnificent. Rooms were new and very clean. This hotel and restaurant have an appreciation to little details that make the customers feel like home. Best hotel out of four in our 7 day stay in Switzerland.

Miinukset: Nothing!!!!

Plussat: The rooms were small, but comfortable, and clean. It is a short walk from the train station, Chapel Bridge, Old Towne, the pier, and plenty of restaurants. The breakfast was phenomenal, and definitely added a lot of value to the price of the room. We enjoyed using the complimentary bicycles. The daily beverages were a welcome treat at the end of a long day of sightseeing. We had a wonderful stay, and have nothing but the highest compliments for the staff. They were friendly, warm, welcoming, and helpful. Arlinda always seemed ready to go the extra mile to make our stay extra special. Our thanks to her and everyone else who made our trip a huge success.

Plussat: Close to train station, breakfast included and the mini bar is stocked with drinks for free, nice sized room, nice sized bathroom, nice decor, comfortable beds

Miinukset: Price was HIGH and the air conditioner stunk. Smelled sour. I felt like I was breathing in mold

Plussat: Extremely accommodating, great facility, friendly staff, AMAZING breakfast.

Plussat: They were great very professional and a great place to stay really enjoyed our stay

Plussat: Great with good location and delicious breakfast.

Plussat: breakfast , silent location, safe car parking

Miinukset: room lighitings

Plussat: We were a group of 8 with 2 children and had a very pleaseant stay. We got the deal at the last minute and was very much satisfied with the facility and service of the Hotel. Staffs are all very freindly and helpful. On the day of check out they provided us with a breakfast pack which was really commentable and beneficial for early departures.

Plussat: The room was very clean, and the staff friendly.

Miinukset: None

Plussat: Iloinen, palveluhenkinen henkilöstö. Parveke ja kaunis näkymä kadulle. Rautatieaseman lähellä. Erinomainen aamiainen. Pieni, mutta kauniisti sisustettu huone. Laadukas kokonaisuus.

Miinukset: Kadulla iltaisin meteliä. Tosin kuuluu vain, jos ikkuna on auki.

Plussat: siisti, asiallinen, ystävällinen

Miinukset: katumelu

Plussat: pleasant staff and room valeted very well

Miinukset: No

Plussat: Great hotel with airconditioning which is rare in Switzerland. Excellent restuarant.

Miinukset:

Plussat: Friendly and professional staff. Nice Spanish hotel restaurant.

Miinukset:

Plussat: The room and the bed

Miinukset:

Plussat: room comfortable and spacious and hotel located close to town and train station

Miinukset: no english channel except news

Plussat: Arvostin espressokeitintä huoneessa

Miinukset: Ei oikeastaan mitään negatiivistä tule mieleen

Plussat: The staff were wonderful! Bless them for staying open. One of the best beds I have slept on in my life! AAA+++

Miinukset: Very noisy at night. Can easily hear people from outside especially if it's a weekend.

Plussat: Location is great. Evening staff was nice and very helpful.

Miinukset: They would not give us a quiet room when we checked-in. We were told it did not exist - perhaps it was not available. On the second night after not sleeping and complaining we recieved the room we originally asked for.

Plussat: Comfortable room for four. Great location. Very clean. Near a very good grocery store with plenty of breakfast options.

Miinukset: Heat seemed to be on. It was very warm in the hotel despite being comfortable outside. Expensive breakfast but there was a great grocery store nearby where we could eat plenty of delicious fresh baked food.

Plussat: Upon check-in after a long, tiring travelling day, we received a nice surprise; the hotel kindly upgraded our quadraple room to an apartment! The apartment is located just across the street from the hotel reception. It was really spacious, clean, and complete with amenities such as washing machine, oven and cooking stove. The staffs are also really nice and accommodating, they response to our enquiries quickly. The apartment is located on the 1st floor, but they assigned someone to help us carry the luggages upstairs. The location is right in the centre of the old town (with the pretty buildings) and only a couple of steps away from bakeries and Coop department/grocery stores. We also walked everywhere as it is in the center of the major attractions. Overall a very nice experience, and I will surely book the apartment if I ever come back, I think it surely worth the extra money!

Miinukset: We didn't opt for breakfast in the hotel since it is quite expensive of around CHF20 per person per night. We bought our breakfast at nearby bakeries instead. Also most shops closed early on Saturday and closed all day on Sunday (except the ones on the train station). Not the hotel's fault, just want to let you guys know since we didn't know until we got here :D

Plussat: Good location in the center of Luzern, nice rooms, sweet personnel

Plussat: Great value for money, ideal location in historic heart of Lucerne, clean room, friedly staff, healthy breakfast buffet.

Miinukset: No parking infront of hotel (pedestrian zone)

Plussat: The location is great. Breakfeast is yummy.

Miinukset: the room is small as the usual european hotel

Plussat: The excellent location and convenient to move about

Plussat: Good location, the room was quite simple and small. Breakfast was very poor.

Plussat: The hotel has a very good location. And, it was easy to find.

Miinukset: The outside is charming but the inside is rather sterile. It has been completely renovated...the entire interior is new and Swiss modern.

Plussat: Breakfast was very good. Staff friendly and helpful. good fast free internet

Miinukset:

Plussat: Location

Miinukset: No airconditioning

Plussat: The location of the hotel was good, the breakfast was excellent and the room was extremely clean and the staff were very helpful. Excellent hotel.

Miinukset:

Plussat: It is ideally situated right in the heart of Lucerne's picturesque old town. Just be aware there is market on the square in front of the hotel that is very noisy on Saturday mornings....

Miinukset:

Plussat: Excellent location. Room super comfortable with lovely beds and fabulous shower. People all very friendly and helpful. We enjoyed our short stay.

Plussat: Location and staff

Miinukset: Restroom is separate to bathroom and toilet. It is also small.

Plussat: We arrived a bit earlier but it was not a problem to check us in. The room was very clean and location of the hotel fantastic - everything is in the walking distance. Checkout without any issues.

Plussat: Breakfast OK. The personnel very cooperative and friendly.

Miinukset: Very slippery floor in the shower bath.

Plussat: Staff were very attentive - excellent hospitality Very easy check in and check out Location is was excellent The hotel provided us a parking at a good rate

Miinukset: Nothing at all

Plussat: 5 minutes walk to the bride and great restaurants. Less than 5 min walk to the train station.

Plussat: I made last minute changes to arrive early and contacted the hotel for an earlier booking- 2 nights rather than 1-which they accommodated promptly and efficiently. Hotel employee was fantastic. My traveling companion was challenging. But the sta

Miinukset: No. I was thoroughly impressed with everyone. I have 20+ years in hotel/restaurant management and even i may have lost my cool with my traveling companion's behavior (as i did several times during our trip) but your staff was exceptional dealing with her.

Plussat: Very friendly reception. Accommodating when arrived

Miinukset: No aircon in room

Plussat: Location and staff were great

Miinukset: Huonon äänieristyksen lisäksi, kun naapurihuoneen ovi suljettiin, se tuntui pienenä vavahduksena omassa sängyssäni.

Plussat: Location and staff

Miinukset: Quality and cost

Plussat: Location was the best attribute.

Miinukset: The room we had was small & so cramped for 2 big people.

Plussat: The room temperature was the adequate for the season the room was very clean and smells very nice.

Miinukset: breakfast could be extended a little (but is was good already). The use of internet and minibar i would like to see included in the total price voor staying in the hotel. No extra charge for it.

Plussat: nice location

Miinukset: no parking available, small room.

Plussat: staffs are friendly, very close to train station and location is excellent

Plussat: Lovely room especially shower

Miinukset: Need to introduce room service

Plussat: Very clean, friendly staff, beautiful view, great shower...

Miinukset: The breakfast...

Plussat: Great location, friendly staff.

Miinukset: Beds are very hard A/C does not really work well.

Plussat:

Miinukset: The hotel did not have an iron available for use.

Plussat: The rooms are very confortable. The bathroom is large and clean.

Miinukset: