Luzern hotellia

Plussat: The breakfast was lovely. The location was great.

Miinukset: The step up into the room

Plussat: The Schweizerhof is a stunning old building of the grand scale. The interior design leaves a lot of questions. It is quite ghastly. There was no furniture in the bar there was graffiti on the walls not in the same league as it’s sister hotel in Bern.

Plussat: Hotel Schweizerhof Mt Rigo Mt Pilatus The town of Lucerne

Miinukset: We received an upgrade. It . has been a great experience. The scenery, the people and the food. A lovely time in Lucerne

Plussat: Location, friendly and very helpfull staff(espicially Melinda). She was very helpfull in repoking my flight

Miinukset: Price

Plussat: Had a FANTASTIC Lakefront room with amazing view !

Miinukset: Large Bath Tub but TINY shower stall...

Plussat: hyvä sijainti ja kaunis hotelli

Miinukset: kallis

Plussat: Staff

Miinukset: House keeping in the room was lacking. Floors not swept good and sink had toothpaste from previous day in it.

Plussat: Facilities as a whole as well as handy phone which can be used outside the hotel.

Miinukset: Not having kingsize bed.

Plussat: Room were very beautiful and the view of the lake from the room is very nice. Location is the best..

Miinukset: We stayed 3 nights, cleaning in the first day was not done well, but other nights were good. We waited so long on check out to get our languages.

Plussat: The staff is super friendly, room exceptional and the location superb. We had a beautiful room with lake view

Plussat: Location

Miinukset: Price

Plussat: We loved our stay! Michael was very good. The hotel was just lovely and the service impeccable.

Plussat: The views were breathtaking. The restaurant was great for both dinner and breakfast. Amenities like kayaks, boats and bikes were a nice bonus. Room was clean and spacious.

Miinukset: Nothing.

Plussat: Perfect location with private lake access. Very spacious, clean rooms with fantastic lake views. Beds are very comfortable. Breakfast selection was great and dining experience on the terrace good.

Miinukset: We stayed at the Hermitage for the third time. The only thing that proves to be an ongoing problem is the attitude of some of the restaurant staff. While some staff are really friendly, others are not and can be even rude.

Plussat: This is a very high quality hotel in a magnificent location. The facilities are first class (new building) and the restaurant provides high quality meals (including breakfast of course). It adds substantially to the experience of being in beautiful Luzern. Highly recommended.

Plussat: Nice location with a nice view right on the lake.

Miinukset: The lobby is small with outdated furniture! Breakfast is expensive with little options!

Plussat: Lakeside location, restaurant terrace

Miinukset: Cost (particularly breakfast was very expensive)

Plussat: The views were to die for and the rooms are very nice and clean. The pool chairs and lake access were great. The breakfast was delicious. Views at the restaurant were great.

Miinukset: There was no air conditioner in one of the rooms. This was a HUGE problem for us in the summer. The only solution the staff had was to use more small fans that did little to nothing in terms of cooling down the room. The customer service was lacking, which is disappointing when you’re spending so much money. I would not rate dinner at the hotel a 10/10 but the views made up for it.

Plussat: Staff were excellent and so helpful. Room cool and comfortable.

Miinukset: Not enough milk and coffee pods in room for three people.

Plussat: The view

Miinukset: The spa is not that great and there is no pool.

Plussat: Three people room is quite nice for family trip.

Miinukset: Room clean up/refreshment is to be improved.

Plussat: Location, view, and the facilities.

Miinukset: Nothing

Plussat: Super great view of mountain and lake. Ice mountain is super awesome.

Miinukset: Should add seahotel at the hotel sign. The name shows in booking.com has seahotel but not at the hotel sign make customer confuse.

Plussat: Great views and good location

Miinukset: Instant coffee in rooms poor for a 4* hotel. Very expensive and charged for every single thing, £2.50 for tap water is inexcusable

Plussat: Outstanding location and views

Miinukset: Needs a fitness centre

Plussat: Beautiful hotel, staff are amazing. Food in the restaurant was outstanding. Loved it.

Miinukset: Not a complaint, but I didn’t know where to get the fernicula fro until I’d already climbed up to the hotel.

Plussat: It is such a beautiful hotel which will leave an ever lasting impression on us. We had a terrific room which the hotel thoughtfully selected for us as it was to celebrate my husbands 60th birthday. The only complaint was the frosty unwelcoming receptionist when we checked in. Everyone and everything else was perfect. Loved our stay, thank you.

Miinukset: Nothing

Plussat: One of the best spots in the town Staff is very helpful Rooms are average sizes but have all features.

Plussat: The view from the room was AMAZING and on Point. We had the superb view of the lake Lucerne and cool breeze coming in. Bedding was also perfect for bed time rest. The room was clean also by the time we got in.

Miinukset: Parking definitely need improvement. Internet was not so speedy in today's standard. Hotel showed a little bit of age while clean.

Plussat: The location , the staff

Miinukset: Very expensive and I got small size of the room

Plussat: Location sensational , breakfast very good. Lovely well proportioned rooms and elegant architecture.

Miinukset: Only disappointment lack of fitness facilities which most hotels in this price bracket have.

Plussat: The location and service at Art Deco Montana were stellar!

Plussat: I chose the hotel due to the excellent location away from the main road. The views from our hotel room and the beach club were exceptional. We dined in the Scala restaurant and thought the views were amazing too. The food was exceptional and the waiters were particularly welcoming, polite and the service was a high standard. We chose the hotel, due to the live music played in the evening. Rooms were extremely clean too. A wonderful place to stay.

Plussat: Aamiainen oli todella hyvää. Oli kaikki mitä haluaisin. Oikein hyvä vaikutelma kaikista - Luzernin järvestä, kaupungin keskustasta, transport museosta ja hotellista, oli vähän aika valitettavasti - vain kaksi päivää.

Plussat: Huone (ja kylppäri) oli iso ja huoneessa lautalattia. Huoneestani pääsi kattotasanteelle ihastelemaan upeita maisemia. Sijainti autoilijalle helppo ja parkkipaikka iso + ilmainen. Hotellin bistron hintataso edullinen verrattuna yleisesti Sveitsin hintatasoon ja ruoka erinomaista. Annos oli vähän liiankin runsas. Aamiainen oli ok, suhteellisen monipuolinen. Valmistivat munat tilauksen mukaan. Hotellin takana kotieläinpuisto oli ihana!

Miinukset: Sänky oli kulahtanut eli kova, jossa oli monttu keskellä. Patjojen uusiminen olisi tarpeen. Kylässä itsessään ei paljon nähtävää, jos maisemia ei lasketa eikä niitäkään kävellen oikein päässyt ihastelemaan.

Plussat: We liked the friendliness of the staff, the fantastic view, the restaurant and green areas for pets

Miinukset: Furniture could be updated in the room + air conditioning was really missing on a hot summer day and night

Plussat: The staff!!!!!

Plussat: Very clean and staff are top notch.

Miinukset: No elevator.

Plussat: Personal and location.

Plussat: Best breakfast we’ve had in Europe! The host/owner is lovely and helpful, as are all the staff. The location is slightly out of Lucerne we which enjoyed as it had a great view of the lake and was nice and quiet. Also the bus stop is literally right on the doorstep of the hotel with buses to the city centre running every 15 minutes (10 minute trip). Also, the bus was free with out Lucerne visitors pass given to us from the hotel so it couldn’t have been easier or more affordable to get around every day.

Plussat: Breakfast good. Bus transport into Lucerne excellent. Bistro food good but wine very expensive.

Plussat: The hotel is a 15-minute bus ride away from Luzern Hbf and the bus conveniently stops right in front of the hotel! The surrounding area is quiet, safe, and tranquil. My parents and I enjoyed walking around the neighborhood and basking in the natural beauty of the surrounding mountains. There is also a path to the Meggen Ferry Terminal that gives you a nice glimpse of the residential area. My parents and I stayed in a triple room, which included a bed for two and a sofa bed in a slightly separated, sunken "room". Both beds were very comfortable and we found we had enough space to relax after long days of sightseeing and travelling. The room was immaculate and furnishings and bathroom were modern. The staff were exceedingly pleasant and friendly. They helped us with our luggage, were available when we needed help, and were very hospitable and welcoming throughout our stay.

Miinukset: The wireless internet had a very poor connection and we could not use it at all from our hotel room. We asked the staff for help, but there was little they could do. Fortunately, there are tables in the lobby where the wireless works, and there is also an internet cafe, although we did not have a chance to try it out.

Plussat: The beds were very comfy and the bathroom was spacious and nice!

Miinukset: We would have slept more comfortably if there’s AC, but Switzerland usually doesn’t get this hot

Plussat: Cozy and very clean. I really want to thank the staff, especially the young gentleman at the reception. Very friendly and helpful. Felt very welcome. Room was clean and the breakfast was simple but good. I felt the staff overall were super friendly. Very spacious parking space!

Miinukset: Nothing much except the fact that I felt visitors without a car might be a bit inconvenient.

Plussat: Hyvä ja laadukas aamiainen.

Plussat: Very cool design, comfy big rooms and fantastic breakfast with good coffee!

Miinukset: Liked everything

Plussat: I loved walking across the street and entering the lakeside park that went all the way into town. It's beautiful.

Plussat: The breakfast and the dining hall are very nice. Lovely flowers, beautiful balcony and fresh food.

Miinukset: No air condition, the summer in Luzern is really hot, which makes us feel a little uncomfortable.

Plussat: The room nice, love park near this hotel

Plussat: Great location and nice and original room.

Miinukset: Very noisy airco...

Plussat: A very quaint and beautiful hotel. The breakfast was very good and the rooms were nice with a comfortable bed

Miinukset: It is a little far from train station. Maybe a 30 minute walk but easy to find

Plussat: Lovely location and views. Relaxed feel and happy helpful staff. Wonderful stay and we cannot wait to return.

Plussat: It's a funky and charming mix of old hotel and artsy redecoration, while maintaining some of the old school ambiance. The terrace outside the breakfast room is a a wonderful place to enjoy the extensive spread of delicious breakfast items.

Miinukset: The aircon in the room is a self-standing unit inside the room (at least it does have aircon), and it's a bit noisy. Electrical outlets in the room sparse and inconveniently placed.

Plussat: The location was good a nice walk along the esplanade to get their a bit long with luggage but it was ok. The hotel gave us a visitors pass for the trolley buses which made getting around the city centre easier. The breakfast was good.

Miinukset: No air conditioning it was a very hot week but with the fan provided and the windows open it was ok

Plussat: friendliness of staff, view from room, breakfast

Miinukset: tiny room, bathroom and toilet were too small

Plussat: Hotel overlooks lake Luzern, with beautiful views of park and water Short walk through park to center of town Good breakfast with indoor/outdoor seating Helpful staff Large bathroom

Miinukset: No on-site parking (public lot was 2 blocks away) Constant traffic noise from adjacent road (no soundproofing, except for storm shutters) Rooms are minimally furnished

Plussat: Breakfast/ room was spacious/ staff was very friendly

Miinukset: Shared bathrooms

Plussat: Loved the clean rooms, bathroom & breakfast range!

Miinukset: A little too far from things, need TVs in rooms for $150 a night.

Plussat: Very nice location with quiet and cozy neighborhood. Staff there were friendly and helpful. The sharing bathrooms were no problem at all.

Plussat: The staff were very welcoming and friendly. Rooms are in a lovely old mansion in a beautiful green area of the city. Bus into the town a 2 minute walk from accommodation.

Miinukset: Bed was a little soft and dippy.

Plussat: Breakfast was not up to the expectation. Location was convenient

Miinukset: Airconditioning / fans

Plussat: The staff was very friendly and helpful. The visitor pass we received was a bonus. We used it to take the bus, making everything convenient. Everything was so clean and it was no problem sharing a bathroom as there were several to use.

Plussat: I liked how quiet the area was over all. It was located very close to the bus stop as well, so transportation into town was easy and simple. The staff were very friendly as well and helpful. I would definitely recommend this hotel and stay here again. The room was very clean, and the beds were comfortable. :)

Miinukset: The only complaint I would have is that the church bell (nearby)tolls every hour as far as I could tell and sometimes it would wake us up.

Plussat: Very convenient, close to bus stop with many connections to the main station, easy to find. Quiet area and clean facilities. Shared bathrooms were clean and convenient to use, hardly any waiting times. Staff are very friendly and hospitable. The breakfast is very good, a variety of options eg. breads, cold meats, cheese, eggs, cereal and fruits WiFi very good Laundry services available upon request with additional charge.

Miinukset: The beds were a bit too soft for us and we felt that the room lacked ventilation but they provide two fans which helped.

Plussat: Super quiet location, fabulous period house, beautiful room, friendly host, substantial breakfast.

Miinukset: Nothing! It was a wonderful place to stay.

Plussat: Love the coffee machine and the free coffee! Breakfast was simple but tasty. Evelyn was very sweet. They let us keep our bags there while we went up Mt Pilatus

Miinukset: The creaking floor!

Plussat: The staff were extremely helpful and friendly. The free breakfast was great.

Miinukset: The Wi-Fi wasn't accessible from over half of our room on the 2nd floor.

Plussat: It is quite quiet. The room is clean.

Miinukset: It is about 10 mins walk from the Lucern train station. The room is a hit small but still okay.

Plussat: Good location, good hotel, good staff, very good breakfast.

Miinukset: Nothing in particular.

Plussat: We upgraded our room. The Bolero restaurant dinner and service were excellent. The location is a short walk from the train station and the older parts of town.

Plussat: 1. Superb Location Walking distance about 10mins from Zurich HB and also the Pier. Restaurants are just outside of the hotel and a Migros on your way to or from the hotel. 2. Proffesional Staffs. Thumbs up to Ms. Geraldine. She was bussy with few others guests, but still explained everything to me so calm and not rushing at all. 3. Comfy room with Air Conditioner The room is big enough for me alone. The main point is, under this heat wave, Air Conditioner is a must and they work very well in my room. I saw few tourists came for this hotel because they just checked out from the previous hotel that has no air conditioner. 4. Breakfast Breakfast is delicious, nothing to complaint at all.

Miinukset: Nothing. Everything is perfect!

Plussat: Every thing was really good

Plussat: The rooms were small, but comfortable, and clean. It is a short walk from the train station, Chapel Bridge, Old Towne, the pier, and plenty of restaurants. The breakfast was phenomenal, and definitely added a lot of value to the price of the room. We enjoyed using the complimentary bicycles. The daily beverages were a welcome treat at the end of a long day of sightseeing. We had a wonderful stay, and have nothing but the highest compliments for the staff. They were friendly, warm, welcoming, and helpful. Arlinda always seemed ready to go the extra mile to make our stay extra special. Our thanks to her and everyone else who made our trip a huge success.

Plussat: The property was brilliant, exceeded expectations I would say. Their breakfast is pretty good too, with a wide variety of options (even halal food options). We were upgraded to a superior room and the room size is bigger than most in Europe, I would say. The property is clean, well managed and have facilities like gym and spa available too. We were also kindly given free local tickets for transport by the property and complimentary mini bar (non-alcoholic) items were provided, which is rare. The location is perfect, around 5-7 minutes walk from chapel bridge and the main city. Main station is 5 minutes walk, at the maximum. The property offers bicycles and scooters to guests too and parking is also available on site (separate charges for that).

Plussat: Good except for good price!

Plussat: - nice staff (specially kristal any time at the reception, nizar at the resturant, dominik when checking out) - breakfast - room is clean and comfortable - location not too close but still good - free drinks

Miinukset: Room service: If you want to sleep till 8:00 am you need to inform the hotel otherwise room service will open the door, “dont disturb” tag doesnt work in this hotel. Room size: rooms are bit small

Plussat: Extremely accommodating, great facility, friendly staff, AMAZING breakfast.

Plussat: Great location

Miinukset: Rooms aren’t very sound proof so could hear everything outside

Plussat: Excellent staff and restaurant

Plussat: The gardens and hotel staff are amazing. We stayed this July and the location was very convenient to take all the tours and transport. Breakfast included was our option and they were great! Also the hotel is Very eclectic.. nice walls!!.

Plussat: The room is clean. It is not far away from train station and quite accessible by bus. The hotel is near to the Löwendenkmal site. Breakfast is okay.

Miinukset: The street is quiet at night, but as the hotel is only one block away from main road, it is very noisy when cars pass by. We have to close all the window to sleep.

Plussat: Lovely room, except we found, throughout our trip through Italy and Switzerland, that no tea/coffee making facilities in the rooms. The outdoor restaurant was lovely. Dinner on our first night was delicious, if a little expensive, but worth it. Our chosen wine was not available but given a superior bottle for the same price. Breakfast was superb. Staff very friendly and super efficient.

Miinukset: Had to leave!

Plussat: Perfect location, rooms were spacious and well appointed

Plussat: Location is very good, staff is professional.

Miinukset: In the room we found out for the first time how it looks like a mobile AC system. I am not recommending to anybody and it is a pity to see so rudimentary equipments in a hotel in such a lovely city. You can not rest at all either because of AC system noise and city noise.

Plussat: The Breakfast was excellent. On this trip we have now stayed in seven other hotels and the Hofgarten is still easily the best with the home made jam's exceptional. We also had dinner in the garden restaurant each night as it was just so relaxing and with an wonderful Chef.. The hotel's location near the Cathedral is perfect, centrally located but quite. All of the staff from the Manager to the most junior waiter were welcoming and very helpful. providing advice both in regard to Lucerne and our forward travels.

Miinukset: Nothing

Plussat: All the staff were really helpful. Our dinner in the restaurant was excellent and valet parking worked really well.

Miinukset: I would have preferred a wider choice of food at breakfast.

Plussat: Location was excellent and room was spacious.

Plussat: With beautiful garden, near the lake, delicious foods

Plussat: Breakfast included hot scrambled eggs and hot bacon, coffee and cappuccino, juices, cheeses, breads, spreads, nuts - a little more (and good quality) than a typical continental breakfast. Smaller property - only 18 rooms. Staff was exceptional. Restaurant was exceptional. Many from outside the hotel seemed to dine there regularly.

Miinukset: No a/c. A couple days were hot, and we would have appreciated it. Most Europeans wouldn't care.

Plussat: Good service from reception staff.

Miinukset: very basic room looks like a hospital.. not impressed also very expensive for the facilities offered

Plussat: The staff was very friendly, polite and professional. Got free upgrade, which was very nice. Location is good for traveling.

Miinukset: The bathroom is not very new and looks a bit shabby and bathtub had stains all over.

Plussat: Location. Staff service

Miinukset: Rooms are way too dark

Plussat: The Hotel was amazing. The design component was an artistic delight. The staff were very helpful and enthusiastic which completed our stay. We loved the art in our room.

Plussat: Beds were comfy and staff were extremely friendly and accommodating. Location was spot on for most of the city's main sights.

Miinukset: Because I had booked through booking.com, I was told that I could not get my Marriott/Starwood points. This had not been clearly stated to me in my reservation.

Plussat: the room was very beautiful, nicely decorated. The staff very friendly.

Miinukset: despite the attention and friendliness of the employees the breakfast is poor and not worthy 30fr of a 5 star hotel

Plussat: This is a superb hotel very close to all the attractions and the service is top notch!

Miinukset: Nothing

Plussat: The location was amazing very close to the lake

Miinukset: They didnt serve complementary water the whole stay and the staff was rude about not serving it.

Plussat: a pleasant, well-located hotel

Miinukset: breakfast was terrible - you have to order, the staff is very rushed, did not feel any relaxation

Plussat: Unbelievably friendly and efficient staff.

Miinukset: Very dark room. Light switches did not work well. Too much emphasize on form instead of comfort.

Plussat: Breakfast was good but busy when tour groups were present. Nice to have easy access to snacks later in the day.

Plussat: The location, the cleanliness, the staff's politeness and attention.

Miinukset: The bathroom was a little small, there is a small lack of privacy, even if we are a couple!

Plussat: I love the eggs very much , the bed in just ok. , the pillow was too thin.

Miinukset: This summer is Very hot , the hotel should change the fan to more power.

Plussat: amazing location, super close to the train station. Friendly staff and extremely clean, free coffee/tea throughout the day in the breakfast lounge.

Miinukset: Would have been best if there were some hot items for breakfast such as scrambled eggs!

Miinukset: Air cooler missing

Plussat: Staff very helpful. Great breakfast.

Plussat: Very good location, friedly staff, nice and spacious room.

Plussat: Great location. A few hundred metres from the station and an easy walk to all the tourist attractions. It was great that the had all day coffee and cousants and fresh fruit available in the breakfast room/lounge. I would stay here again. Staff were very helpful and attentive. Plus they provided a free local transport pass.

Miinukset: Nothing to note

Plussat: very very nice staffs & nice place very nice coffee and breakfast

Miinukset: Very kind and nice place, but toilet was a little bit stink

Plussat: Everything! Super clean and contemporary. Helpful and friendly reception. Great location. Extremely comfortable bed. Great breakfast.

Plussat: Everything.. especially the pleasing and ever helpful staff.

Plussat: Very friendly and helpful staff. Loved the availability of washing machine, dryer and iron. Not far from the lake (see photo), or Luzern. Easy parking opposite hotel. Great breakfast and good restaurant.

Miinukset: Nothing to dislike.

Plussat: Very nice hotel, excellent service team, comfortable room, good breakfast, always available parking. Quiet place only 10 min drive from Lucerne old city center. Next time will stay in the same hotel!

Plussat: Very comfortable hotel, nice location not far from Luzern and the mountains

Miinukset: No bad experience

Plussat: The room was big and extremely clean, the bed was comfortable and we even got a balcony which came in handy when drying our beach clothes. The staff was very nice and gave us some nice tips on where to go swimming. The location was quite nice, a bit off the center but well connected and with beautiful scenery.

Miinukset: The breakfast area did not have any air conditioning, and there were many flies on the food.

Plussat: Nice bedroom. Breakfast was excellent. Dinner was good. Staff very obliging.

Miinukset: Nothing.

Plussat: staff - location - room - parking- tennis

Plussat: Shower

Miinukset: Small room, sink outside bathroom, “see-through” toilet door, expensive.

Plussat: The location is easy to find Nice vieuw Large parking place Coffee in the room Room is nice and clean

Miinukset: Nothing

Plussat: Great location on the outskirts of town, surrounded by farms and very smart houses. good bus service to centre. good food and helpful staff.

Miinukset: Nothing

Plussat: It is a nice place

Miinukset: It is far away from the town

Plussat: Quality of the room!

Miinukset: A/C did not work and the outside temperature was in mid 90s and the room was on the top floor. The A/C worked great in the hall. Manager did not have someone check the A/C.

Plussat: Everytime that I stay in Lucerne; I stay at this hotel. I was till now never disappointed. The location is very central, near form the railroad station. The room are clean. The quality of the breakfast is very good. The staff is very friendly and helpful. What can we ask more

Miinukset: -

Plussat: Just 5 minutes’ walk from the train station, clean room with air conditioning, coffee machine and balcony, friendly and helpful staffs, near to several excellent restaurants

Miinukset: Nothing

Plussat: Location convenient and very clean

Miinukset: A little pricey

Miinukset: More than one little bar of soap would have been nice.

Plussat: Good Location

Miinukset: 1. Our room is at the attic, which has irregular shape and makes the room extra small. This fact is not revealed in the picture of the room. In addition, the facilities of the room do not match the picture, either. 2. The price changes drastically. The rate of our room was around 200CHF cheaper than we booked in total. So, better to check the price frequently if you want to stay. 3. Its rate of visa markup fee is 3%, which is the worst we encountered in our trip of Switzerland. Normally, it should be 1.5%.

Plussat: Good location. Sophisticated, modern interiors. Loved the bathroom with good-quality amenities. Plush bedding. Exotic brakfast room.

Miinukset: Even though I booked way before the check-in date at a free cancellation rate, the price is still overrated. Since it was ony an overnight stay I didn't want to bother with other booking agencies but if I was asked if I would stay here again, definitely not at this rate!!

Plussat: Room was evidently recently refurbished and had plenty of space. Very clean. Great location for exploring the city and for access to the quai and train station. Friendly and approachable front desk staff.

Miinukset: Just lacking in a few additional touches, breakfast was a bit of a mission to get what we wanted, some waitresses far better than others maybe we got an inexperienced waitress on one occasion.

Plussat: Great location, convenient to the train station and old town

Plussat: Every time I go to Luzern, I come back with the same pleasure in this hotel

Miinukset: does not have enough parking spaces

Plussat: Location and staff were great

Miinukset: Huonon äänieristyksen lisäksi, kun naapurihuoneen ovi suljettiin, se tuntui pienenä vavahduksena omassa sängyssäni.

Plussat: Location: downtown, pedestrian area.

Plussat: The location was an easy walk from the train station right on the edge of the old town

Miinukset: A little expensive but that’s Switzerland.

Plussat: Unforgettable experience staying in this 500 year old establishment. The location was by far a highlight, so close to the water and the sights. Take my advice if you are visiting Lucern, stay here. David & Kirby

Miinukset: Leaving this place

Plussat: Everything! An elegant and beautiful hotel in a great location convenient for exploring Luzern Old Town and the city walls, and is close to the railway station and lake. We booked a junior suite which was spacious, as was the bathroom. There is a lift which is great for getting luggage to the upper floors. The buffet breakfast was excellent with a wide range of choices, and both restaurants in the hotel (Sauvage and Burgerstube) are also excellent (even if the menus are similar). The staff are welcoming, helpful and attentive.

Miinukset: Nothing

Plussat: Great location, lovely, quirky, atmospheric hotel.

Miinukset: No kettle or coffee makers in rooms, just one machine on the second floor that serves instant coffee. Not good enough for a hotel of this standard.

Plussat: The room was spacious, clean and comfortable. Though during the hot days, the airconditioning would be much better than the fan. The breakfasts and especially dinners were outstanding. The hotel is located very close to all the interesting places, just about 5 minutes walk from the Chapel Bridge. The hotel is quite expensive, but mostly worth "the price.

Miinukset: Everything was fine.

Miinukset: No WiFi at all in the room except right at the door. Bed was supposed to be queen but got two twin beds. Shower head didn't work and hand to use the shower "wand" the whole time, staff came to check and agreed it was broken but didn't offer any compensation and rooms were booked solid and wouldn't switch. Robe was stained. Morning staff offered a gift as compensation in the morning and apologized that night shift didn't do anything for us.

Plussat: Either new or newly renovated

Plussat: Breakfast was nicely served buffet in a purposed dining area. All was good, location great, easy, short walk to the lakefront and view across to the town center and lakeside restaurants. Very nice town. Our room was large but some our group had very small rooms. Elevator! Nice lake boat rides available on the waterfront in front of train station.

Miinukset: I don’t like that my photos on this and the last couple of reviews I’ve posted are flipped back to landscape format when they have been edited in my iPhoto’s to appear in portrait mode. Why and how can I correct this or delete them if they are not correct? I can get the x but they won’t delete. Also, the property photos mix with surrounding area photos.

Plussat: We had a suite with air conditioning, it was a blessing in the unusually hot weather. I understand other rooms do not have air conditioning. Rudi at reception was always cheery and very helpful.

Miinukset: Can’t think of anything.

Plussat: Location is so perfect

Plussat: Everything

Miinukset: Nothing

Plussat: Excellent location! 5 minute walk to train station, Lake Lucerne boat, Chapel Bridge, restaurants and shopping. Rooms were well appointed and modern.

Miinukset: The air conditioning is not as cold as we would have liked. Maintenance tried to fix it but apparently it was a low as it could go. It's not like US ac and would take some getting used to if it was extremely any hotter out. It was in the 80's while we were there.

Plussat: Staff were fantastic and room, location amazing

Plussat: It's a nice B&B. A little away from the tourist areas. It's a quiet area.

Miinukset: It smelled a little funny in the bathroom. But overall good.

Plussat: Room condition, location, service, quality of breakfast were all great.

Miinukset: Nothing

Plussat: Room was comfortable, coffee machine, air con. Good location.

Miinukset: Staff were not very personable, none of our requests where granted. Shower head was just horrible, most the holes where blocked .Water leaked all over the floor. Housekeeping was extremely noisy from 6am. Overpriced, I would expect more for a four star hotel.

Plussat: The location only

Miinukset: The attitude of the front desk

Plussat: Fabulous location. Staff incredibly helpful. Room air conditioned and laid out well. Lavazza coffee machine. English TV channels. Beds comfortable. Free water and fruit. Would highly recommend.

Plussat: The quietness of the surrounding and the ease to many restaurants around the hotel

Miinukset: No kettle in the room

Plussat: Location was exceptional! Right by the bridge and old town. Breakfast included was perfect. Front desk was very knowledgeable and made our trip to Pilatus a breeze.

Plussat: Location on the hilltop with the cable cars to take you into town, restaurant, bar, beautiful views from room, balcony off room, room was nice but on small size, bathroom was best of any we had on our 2 week trip in Europe and Switzerland

Miinukset: Room was small, steps going down into hotel/castle - hard to get luggage down there and back up. Front desk clerk did help us with bags on arrival and taxi driver helped us when we departed, really small elevator but that is all over Europe b/c of age of properties, no AC but temps were cool enough at night and there was a fan in the room so we were very comfortable.

Plussat: Loved it all. Wish i can live here. Highly recomend It

Miinukset: Nothing. And staff were all lovely

Plussat: The view is stunning

Miinukset: Everything was perfect

Plussat: The view is stunning, the reception staff was really nice.

Miinukset: No AC in the room, it’s too hot can’t even sleep, and there’s no AC room available for me to upgrade, the bill is not exactly cheap, I would expect for this kind of money AC should be the standard facility! And room cleaner was not happy with us just because we want it have a lie in, I mean I pay for this room already, why can’t I enjoy it?

Plussat: -Spectacular view over Luzern. -Cool air when old town very hot because property up on a hill. -Fantastic windows that could be securely left open all night so you could enjoy fresh air -Very quiet at night -Great bar with outdoor terrace which was beautiful for late afternoon or early evening cocktail

Miinukset: -No bellman when there are 15 steps to front door from parking lot. -Pillows extremely thin - more like tissues than pillows - but on the 2nd night they did provide plumper ones. -Bit of a hike from center of old town thru an area which isn't really desirable late at night -Very scarce presence of wait staff at breakfast

Plussat: View and atmosphere, the staff, rooms

Plussat: The place and the view.

Miinukset: Restaurant, worst experience in my life. I can't describe.

Plussat: Absolutely beautiful hotel, extremely attentive bar staff and views of the city fantastic enough to make you feel filthy rich.

Miinukset: The people of this region seem to embrace the summer season and the heat that can go with it. Be prepared to go completely without air conditioning.

Plussat: Gorgeous and stunning location. Decorated beautifully.

Miinukset: No air conditioning. Normally that’s probably ok but we hit it in the middle of a heat wave.

Plussat: The view was amazing from our room and all the dining areas. The decor was well done and refined.

Miinukset: While the service in the restaurant was excellent there was no staff to help with luggage. To be priced as one of the most expensive hotels in Lucerne the hotel staff fell to about a 3 star. There were stairs to navigate both up and down to bring the luggage in this was definitely a disappointment

Plussat: We live in the superior room with lake view room at the third floor. The view is like a dream. Overlooking the entire Luzern city as well as the lake. The restaurant down stair is amazing as well, the beef filet is delicious as well as the veal. The breakfast is great too, has variety of thing and all taste amazing.

Miinukset: The room can be a bit hot in the morning and in the noon, and some occasional insect will fly into the room.

Plussat: The position of this hotel is amazing. It’s high looking over Lucern. There is a gondola to take you up & down with the local bus a short walk.

Miinukset: The price is very high although it is a very nice hotel in a special location.

Plussat: Aamupala ja sijainti hyvää.

Miinukset: Liian kallis.ei ilmastointia.huone tosi pieni kolmelle.hissi pieni ja ahdas.

Plussat: This Hotel was lovely and the location couldn't be beat! We had a view of the river and mountains, which was stunning! Unfortunately, a heatwave was sweeping through the area and temperatures rose to around 38°C (~100°F) during the day. There is no AC in the rooms, however there was a fan and we were able to leave the window open over night. The breakfast was very good.

Miinukset: nothing

Plussat: Great location. Clean rooms.

Miinukset: Hotel does not have air conditioning. I knew this beforehand however the weather was extremely hot making sleeping difficult

Plussat: Excellent location, great staff, comfortable rooms.

Miinukset: Elevator was out of order for a while.

Miinukset: Air conditioning!

Plussat: Location

Miinukset: No AC

Plussat: Fantastic views. Central location. The complimentary breakfast is light, but nice. Spacious and comfy boutique room.

Miinukset: No air conditioning.

Plussat: room space location

Miinukset: nothing

Plussat: The staff (especially at reception, but also at breakfast) were all incredibly kind and helpful, the location was exceptional, right by the covered bridge. The bed was comfortable and breakfast was sufficient.

Miinukset: The room was exceptionally small, and the window was tiny. When opening the door to the bathroom it was hard to move around. Especially because Luzern was rainy during my stay, the room was not a particularly comfortable refuge. For that reason, I do not think this particular room (one person, city view) in Hotel des Alpes gets you value for money.

Plussat: The location!

Miinukset: The room was very outdated and didn't look clean. One small window with a small fan. Very uncomfortable.

Plussat: Location was fabulous

Miinukset: No air conditioning. Very small room

Plussat: Best location. 5 minutes walk to the station. So clean and have a nice view through terrace. Quite good breakfast.

Miinukset: In the terrace and near the window, some bugs were there. I think it’s because of lights at night. So be careful!

Plussat: Hotel Des Alpes is very near to the train station. About 10 mins walk. And is a stone throw away from Chapel Bridge. Booked this room due to the convenience. Rooms was spacious but very basic.

Miinukset: The entrance is not via the river but have to go one round to the back. Lugging the luggage is difficult on the copper grounds. Staffs were not very friendly or maybe we are Asians? Walls of the rooms are very thin.

Plussat: The location was great.

Plussat: Very nice location!

Miinukset: None!

Plussat: The location was excellent almost directly opposite the the famous Kapellbrücke (chapel bridge) which my waterfront room had a great view of. it is also part of the picturesque old city. The main train station, the exhibition centre & Luzern museum of arts (KKL) were a stone's throw away. My room was spacious, comfortable, clean and tidy. The en suite was immaculate. On the whole, the staff were friendly, smiling and helpful.

Miinukset: An adaptor for UK electrical plugs was not available, but the staff did there best to find me one.

Plussat: Fantastic central location for tourists to Lucerne. Good size room at a very reasonable price. Great river and mountain view from river side rooms

Miinukset: Reception staff could have been more helpful - no tourist information available and they didn't give any advice. No iron in hotel at all.

Plussat: Good location close to the old town & easy walk from the railway station. Good buffet breakfast & helpful staff. Comfortable bedroom & generally nice ambience to the hotel.

Miinukset: Everything was fine, no adverse comments to make.

Plussat: Vastaanotossa erittäin ystävällinen ja avulias henkilökunta. Aamaisella myös henkilökunta ystävällistä, heidän kohdallaan suuri muutos tapahtunut elokuuhun 2009 verrattuna

Miinukset: Ilmastointi olisi ollut paikallaan, koska oli hellettä. Huoneessa oli vain kovaa ääntä pitävä ja aika tehoton ilmankierrättäjä

Plussat: Good location, lovely room and great en suite shower room, quiet for a city centre, lovely breakfast terrace and good breakfast

Miinukset:

Plussat: Our room was on the 5th floor, and we had a lovely balcony with a view of the river. The room was very nice and clean. Breakfast was good.

Miinukset: This was the only hotel we stayed in on our two-week trip to Switzerland that did not allow us to check in early. We only arrived a half-hour before check-in time and were not able to go to our room until 2 o'clock. Fortunately this was not the hotel we stayed in right after our transatlantic flight.

Plussat: Great for Lake view and City centre, all clean and nice breakfast

Miinukset:

Plussat: Erinomainen sijainti. Parvekkeelta upea näköala Kapellbruckelle ja Reuss-joelle. Aamiainen mahdollista nauttia terassilla. Tallelokero huoneessa..

Miinukset: Osaa henkilökunnasta ei parhaalla tahdollakaan voinut sanoa ystävälliseksi. Aamiasella monet tuotteet loppuivat kesken.

Plussat: Sijainti kaupungin keskustassa, vanhassakaupungissa. Näkymä hotellista ja hotellin ravintolasta joelle ja siinä olevalle vanhalle puusillalle on tosi upea. Huone asiallinen. Henkilökunta asiallista, kohteliasta..